ZipRecruiter

Log In

1

Desk Support Jobs in Tennessee (NOW HIRING)

University of Rochester

$21.78 - $30.53/hr

Provides phone, remote, and chat support for a large customer base whose business functions rely ... Assists with onboarding process and training of new Service Desk team members and provides team ...

next page

Showing results 1-20

All JobsDesk Support JobsDesk Support Jobs in Tennessee

Desk Support information

See Tennessee salary details

$11

$21

$30

How much do desk support jobs pay per hour?

As of Aug 2, 2026, the average hourly pay for desk support in Tennessee is $21.01, according to ZipRecruiter salary data. Most workers in this role earn between $17.45 and $23.56 per hour, depending on experience, location, and employer.

What jobs pay 4000 a week without a degree?

For a Desk Support role, earning $4,000 a week typically requires specialized skills, certifications, or experience rather than a formal degree. High-paying IT support or technical roles may reach this level with certifications like CompTIA or Cisco, but such earnings are often associated with freelance, contract, or senior positions rather than entry-level jobs.

What are the key skills and qualifications needed to thrive as a Desk Support Specialist, and why are they important?

To thrive as a Desk Support Specialist, you need a solid understanding of computer hardware, software troubleshooting, and customer service, often supported by a relevant associate degree or IT certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and operating systems such as Windows and macOS is typically required. Strong communication, patience, and problem-solving skills help you effectively assist users and resolve technical issues. These competencies are crucial for minimizing downtime, ensuring user satisfaction, and maintaining smooth IT operations.

Will IT help desk be replaced by AI?

The IT help desk role, including desk support, involves troubleshooting and customer service that currently require human judgment and communication skills. While AI tools can assist with routine tasks and provide automated support, they are unlikely to fully replace human desk support staff in the near future due to the need for complex problem-solving and personalized assistance.

What are desk support jobs?

Desk support jobs, often referred to as help desk or IT support roles, involve assisting users with technical issues related to hardware, software, and network systems. Desk support professionals troubleshoot problems, provide solutions, and guide users through technical processes, either in person, over the phone, or via email and chat. They are essential in ensuring that employees or customers can effectively use their technology and often escalate complex issues to higher-level IT staff. Strong communication and problem-solving skills are important in this role.

What is a support desk job?

A support desk job involves providing technical assistance and customer service to users experiencing hardware, software, or network issues. Support desk professionals troubleshoot problems, often using remote tools or on-site visits, and may require knowledge of specific systems or certifications like CompTIA A+.

What are some common challenges faced by Desk Support professionals, and how can they be effectively managed?

Desk Support professionals often encounter challenges such as managing a high volume of requests, troubleshooting diverse technical issues, and communicating effectively with users of varying technical skills. Staying organized and prioritizing tasks is key to handling multiple tickets efficiently. Building strong communication skills helps in translating technical solutions into easy-to-understand language for end users. Ongoing learning about new technologies and company systems also ensures you can solve issues quickly and support colleagues effectively.

What is the difference between Desk Support vs Help Desk Technician?

AspectDesk SupportHelp Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, ITIL
Work EnvironmentOffice, on-siteHelp desk, remote or on-site
Primary ResponsibilitiesHardware setup, troubleshooting, user supportTechnical support, issue resolution, ticket management

Desk Support and Help Desk Technicians both provide technical assistance, but Desk Support typically focuses on hardware and on-site support, while Help Desk Technicians handle a broader range of issues, often remotely. Both roles require similar certifications and are essential in IT support teams, but their work environments and specific duties differ slightly.

Is a helpdesk a stressful job?

Desk support roles can be stressful due to the need to resolve technical issues quickly and manage multiple user requests. The job often requires strong communication skills, patience, and the ability to work under pressure, especially during high-demand periods or system outages.
What are popular job titles related to Desk Support jobs in Tennessee? For Desk Support jobs in Tennessee, the most frequently searched job titles are:
What job categories do people searching Desk Support jobs in Tennessee look for? The top searched job categories for Desk Support jobs in Tennessee are:
Desk Support jobs near you
Infographic showing various Desk Support job openings in Tennessee as of June 2026, with employment types broken down into 4% As Needed, 11% Full Time, 83% Part Time, and 2% Temporary. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $43,705 per year, or $21 per hour.

NOC Service Desk Support

Whopper Technologies

Memphis, TN • On-site

Contractor

Re-posted 29 days ago

Job description

Job Title: NOC Service Desk Support (3rd Shift – Midnight to 8am)
Location: onsite in Memphis, TN
Estimated Duration: Long term contract
Work authorization: any (candidate must be authorized to work in USA)
 
Job Description:
Provide after-hours Service Desk support and perform Network Operations Center functions.

Responsibilities

  • Monitor completion of daily job schedules, including Appworx / AppManager jobs supporting Customer Information Systems, Oracle E-Business Suite, and other applications.

  • Monitor infrastructure health using tools such as SolarWinds, Lansweeper, Nagios, and Splunk.

  • Oversee a wide range of information and network systems including telecommunications circuits, LAN/WAN environments, routers, switches, firewalls, servers, storage, backups, operating systems, and core applications.

  • Perform routine systems testing and operational tasks such as patch installation, network connectivity checks, and script execution.

  • Respond promptly to incidents, outages, and performance alerts.

  • Troubleshoot and provide first-level support for PCs, laptops, printers, software, applications, and peripheral hardware.

  • Log all issues in the Business Manager problem tracking system.

  • Escalate issues to second-level support staff when necessary.

  • Deliver professional and courteous service to all individuals contacting or visiting the Service Desk.

Requirements

  • Minimum of 2 years’ experience in Computer Operations or a Network Operations Center (NOC).

  • Minimum of 2 years’ help desk or service desk experience.

  • At least 1 year of hands-on experience working with networking equipment.

  • At least 2 years of Windows Server administration experience (Windows 2012, 2016, 2019, or 2022).

  • Ability to work rotating night shifts between 4:00 PM and 8:00 AM.

  • Experience providing remote support through virtual desktop tools.

  • Broad experience with monitoring platforms and ticket management systems.

Mindtris, a minority women-owned enterprise, is at the forefront of digital transformation, technology excellence, and business growth solutions. Specializing in talent mobilization and innovation, we are dedicated to enhancing customer experiences across diverse sectors such as Information Technology, Telecommunications, Healthcare, Engineering, and the Public sector. With a focus on deploying top-tier talent and fostering innovation, we empower businesses to thrive and excel in a rapidly evolving digital landscape, helping them reach new heights of success.

Mindtris is committed to fostering workforce diversity and is proud to be an equal opportunity employer.