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Desk Support Jobs in Tennessee (NOW HIRING)

Whopper Technologies

Help Desk Analyst

Memphis, TN · On-site

$20 - $27.25/hr

Technical Support Specialist (Help Desk Analyst) Location: Memphis, TN (Onsite 5 Days/Week, Monday-Friday, 8AM-5PM) Seniority on the skill/s required on this requirement: Mid-Level (Tier 1/Tier 2) ...

University of Rochester

$21.78 - $30.53/hr

Provides phone, remote, and chat support for a large customer base whose business functions rely ... Assists with onboarding process and training of new Service Desk team members and provides team ...

TEKsystems

Helpdesk Support Technician

Powell, TN

$20 - $25/hr

Skills Help desk support, Help desk, Support, Troubleshooting, Service desk, Active directory, Technical support, Ticketing system, Office 365 Top Skills Details Help desk support,Help desk,Support ...

TEKsystems

Helpdesk Support Technician

Powell, TN

$20 - $25/hr

Skills Help desk support, Help desk, Support, Troubleshooting, Service desk, Active directory, Technical support, Ticketing system, Office 365 Top Skills Details Help desk support,Help desk,Support ...

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All JobsDesk Support JobsDesk Support Jobs in Tennessee

Desk Support information

See Tennessee salary details

$11

$21

$30

How much do desk support jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for desk support in Tennessee is $21.01, according to ZipRecruiter salary data. Most workers in this role earn between $17.45 and $23.56 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a desk support specialist, and why are they important?

To thrive as a Desk Support Specialist, you need a solid understanding of computer hardware, software troubleshooting, and customer service, often supported by a relevant associate degree or IT certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and operating systems such as Windows and macOS is typically required. Strong communication, patience, and problem-solving skills help you effectively assist users and resolve technical issues. These competencies are crucial for minimizing downtime, ensuring user satisfaction, and maintaining smooth IT operations.

What is a desk support?

Desk support jobs, often referred to as help desk or IT support roles, involve assisting users with technical issues related to hardware, software, and network systems. Desk support professionals troubleshoot problems, provide solutions, and guide users through technical processes, either in person, over the phone, or via email and chat. They are essential in ensuring that employees or customers can effectively use their technology and often escalate complex issues to higher-level IT staff. Strong communication and problem-solving skills are important in this role.

What are some common challenges faced by desk support professionals, and how can they be effectively managed?

Desk Support professionals often encounter challenges such as managing a high volume of requests, troubleshooting diverse technical issues, and communicating effectively with users of varying technical skills. Staying organized and prioritizing tasks is key to handling multiple tickets efficiently. Building strong communication skills helps in translating technical solutions into easy-to-understand language for end users. Ongoing learning about new technologies and company systems also ensures you can solve issues quickly and support colleagues effectively.

What is the difference between Desk Support vs Help Desk Technician?

AspectDesk SupportHelp Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, ITIL
Work EnvironmentOffice, on-siteHelp desk, remote or on-site
Primary ResponsibilitiesHardware setup, troubleshooting, user supportTechnical support, issue resolution, ticket management

Desk Support and Help Desk Technicians both provide technical assistance, but Desk Support typically focuses on hardware and on-site support, while Help Desk Technicians handle a broader range of issues, often remotely. Both roles require similar certifications and are essential in IT support teams, but their work environments and specific duties differ slightly.

What are popular job titles related to Desk Support jobs in Tennessee? For Desk Support jobs in Tennessee, the most frequently searched job titles are:
What job categories do people searching Desk Support jobs in Tennessee look for? The top searched job categories for Desk Support jobs in Tennessee are:
Desk Support jobs near you
Infographic showing various Desk Support job openings in Tennessee as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 23% Part Time, and 4% Contract. Highlights an 89% Physical, 4% Hybrid, and 7% Remote job distribution, with an average salary of $43,705 per year, or $21 per hour.

Help Desk Analyst

Whopper Technologies

Memphis, TN • On-site

$20 - $27.25/hr

Contractor

Re-posted 7 days ago

Job description

Job Title: Technical Support Specialist (Help Desk Analyst)
Location: Memphis, TN (Onsite 5 Days/Week, Monday–Friday, 8AM–5PM)
Seniority on the skill/s required on this requirement: Mid-Level (Tier 1/Tier 2)
Estimated Duration: 18 Months + Extensions (Long-term contract; potential for permanent conversion)
Work authorization: Any (candidate must be authorized to work in the US)

Job Summary:
We are seeking a hands-on Technical Support Specialist to provide Tier 1 and Tier 2 desktop support for enterprise end users. This individual will be responsible for troubleshooting hardware and software issues, deploying and configuring endpoint devices, supporting Microsoft and Apple environments, and delivering exceptional customer service in a fast-paced enterprise environment. The ideal candidate is customer-focused, enjoys solving technical problems, and has experience supporting Windows and macOS workstations, Microsoft 365, Microsoft Entra ID, Microsoft Intune, mobile devices, and a broad range of endpoint hardware.

Responsibilities:

  • Provide Tier 1 and Tier 2 technical support for desktop hardware, software, and endpoint devices.
  • Troubleshoot and resolve issues involving Windows and macOS computers, Microsoft 365 applications, printers, mobile devices, and desktop peripherals.
  • Deploy, image, configure, and maintain desktops, laptops, mobile devices, and related endpoint hardware.
  • Administer and support Microsoft Entra ID (Azure Active Directory) and Microsoft Intune for endpoint management.
  • Configure, support, and troubleshoot Apple macOS devices, iPhones, iPads, and mobile applications.
  • Install, configure, and support network and local printers (HP, Xerox, Lexmark, and similar devices).
  • Collaborate with infrastructure and engineering teams to troubleshoot and resolve escalated technical issues.
  • Maintain accurate inventory records for computers, monitors, printers, mobile devices, and other IT assets.
  • Support workstation deployments, hardware refreshes, office moves, and new employee equipment setups.
  • Participate in special IT projects and departmental initiatives as assigned.
  • Deliver exceptional customer service while communicating effectively with both technical and non-technical users.

Requirements:
Required Technical Skills

  • Enterprise Windows desktop support
  • Microsoft Entra ID (Azure Active Directory)
  • Microsoft Intune Endpoint Management
  • Microsoft 365 (Outlook, Word, Excel, PowerPoint, Teams)
  • macOS and Apple device support
  • Apple iOS and mobile device support
  • Desktop imaging, deployment, and configuration
  • Desktop and laptop hardware troubleshooting
  • Network and local printer support
  • Desktop peripherals (scanners, storage devices, docking stations, and related equipment)
  • Strong understanding of PC and laptop hardware components
  • Excellent troubleshooting and problem-solving abilities

Professional Qualifications

  • Bachelor's degree in Computer Science or a related technical field, relevant technical certifications, or a minimum of three years of enterprise desktop support or service desk experience.
  • Experience supporting Microsoft Windows and Apple environments.
  • Strong analytical and troubleshooting skills with the ability to diagnose and resolve technical issues efficiently.
  • Excellent verbal and written communication skills.
  • Exceptional customer service and interpersonal skills.
  • Ability to prioritize multiple support requests in a fast-paced environment.
  • Ability to interpret and execute complex written and verbal instructions.
  • Valid driver's license required.

Preferred Qualifications

  • Experience supporting medium to large enterprise environments.
  • Experience with endpoint deployment, lifecycle management, and asset tracking.
  • Familiarity with enterprise endpoint security and device management best practices.

Mindtris, a minority women-owned enterprise, is at the forefront of digital transformation, technology excellence, and business growth solutions. Specializing in talent mobilization and innovation, we are dedicated to enhancing customer experiences across diverse sectors such as Information Technology, Telecommunications, Healthcare, Engineering, and the Public sector. With a focus on deploying top-tier talent and fostering innovation, we empower businesses to thrive and excel in a rapidly evolving digital landscape, helping them reach new heights of success.

Mindtris is committed to fostering workforce diversity and is proud to be an equal opportunity employer.