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Desk Support Jobs in Tennessee (NOW HIRING)

WorldTech Management Solutions

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Help Desk/Support -Systems Administrator

Arlington, TN · On-site

$40K - $43K/yr

We're expanding our team and seeking a Help Desk Support -Systems Administrator who's passionate about solving IT challenges and helping businesses thrive through smart technology use. If you're ...

University of Rochester

$20.34 - $28.51/hr

Understands and supports University-supported applications. May participate in on-call rotation as ... Acts as an on-call resource for the Service Desk. * Keeps abreast of current desktop and LAN ...

University of Rochester

$20.34 - $28.51/hr

Understands and supports University-supported applications. May participate in on-call rotation as ... Acts as an on-call resource for the Service Desk. * Keeps abreast of current desktop and LAN ...

TEKsystems

Helpdesk Support Technician

Powell, TN

$20 - $25/hr

Skills Help desk support, Help desk, Support, Troubleshooting, Service desk, Active directory, Technical support, Ticketing system, Office 365 Top Skills Details Help desk support,Help desk,Support ...

TEKsystems

Helpdesk Support Technician

Powell, TN · On-site

$20 - $25/hr

Skills Help desk support, Help desk, Support, Troubleshooting, Service desk, Active directory, Technical support, Ticketing system, Office 365 Top Skills Details Help desk support,Help desk,Support ...

TEKsystems

Helpdesk Support Technician

Powell, TN · On-site

$20 - $25/hr

Skills Help desk support, Help desk, Support, Troubleshooting, Service desk, Active directory, Technical support, Ticketing system, Office 365 Top Skills Details Help desk support,Help desk,Support ...

TEKsystems

Helpdesk Support Technician

Powell, TN

$20 - $25/hr

Skills Help desk support, Help desk, Support, Troubleshooting, Service desk, Active directory, Technical support, Ticketing system, Office 365 Top Skills Details Help desk support,Help desk,Support ...

Empower Aesthetics

Front Desk

Franklin, TN · On-site

$20 - $25/hr

Description Front Desk Associate Company: Glow Med Spa Franklin Location: Franklin, TN Status ... In this position, you will support the company's mission and contribute to a positive work ...

TEKsystems

Helpdesk Support Technician

Powell, TN · On-site

$20 - $25/hr

About the Role We are seeking a customer-focused Help Desk Support Technician to join our IT team. In this role, you will provide technical support to employees both onsite and remotely, ensuring ...

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Desk Support information

See Tennessee salary details

$11

$21

$30

How much do desk support jobs pay per hour?

As of Aug 30, 2026, the average hourly pay for desk support in Tennessee is $21.01, according to ZipRecruiter salary data. Most workers in this role earn between $17.45 and $23.56 per hour, depending on experience, location, and employer.

What is a desk support?

Desk support jobs, often referred to as help desk or IT support roles, involve assisting users with technical issues related to hardware, software, and network systems. Desk support professionals troubleshoot problems, provide solutions, and guide users through technical processes, either in person, over the phone, or via email and chat. They are essential in ensuring that employees or customers can effectively use their technology and often escalate complex issues to higher-level IT staff. Strong communication and problem-solving skills are important in this role.

What are the key skills and qualifications needed to thrive as a desk support specialist, and why are they important?

To thrive as a Desk Support Specialist, you need a solid understanding of computer hardware, software troubleshooting, and customer service, often supported by a relevant associate degree or IT certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and operating systems such as Windows and macOS is typically required. Strong communication, patience, and problem-solving skills help you effectively assist users and resolve technical issues. These competencies are crucial for minimizing downtime, ensuring user satisfaction, and maintaining smooth IT operations.

What are some common challenges faced by desk support professionals, and how can they be effectively managed?

Desk Support professionals often encounter challenges such as managing a high volume of requests, troubleshooting diverse technical issues, and communicating effectively with users of varying technical skills. Staying organized and prioritizing tasks is key to handling multiple tickets efficiently. Building strong communication skills helps in translating technical solutions into easy-to-understand language for end users. Ongoing learning about new technologies and company systems also ensures you can solve issues quickly and support colleagues effectively.

What is the difference between Desk Support vs Help Desk Technician?

AspectDesk SupportHelp Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, ITIL
Work EnvironmentOffice, on-siteHelp desk, remote or on-site
Primary ResponsibilitiesHardware setup, troubleshooting, user supportTechnical support, issue resolution, ticket management

Desk Support and Help Desk Technicians both provide technical assistance, but Desk Support typically focuses on hardware and on-site support, while Help Desk Technicians handle a broader range of issues, often remotely. Both roles require similar certifications and are essential in IT support teams, but their work environments and specific duties differ slightly.

What are popular job titles related to Desk Support jobs in Tennessee?

For Desk Support jobs in Tennessee, the most frequently searched job titles are:

What job categories do people searching Desk Support jobs in Tennessee look for?

The top searched job categories for Desk Support jobs in Tennessee are:

Desk Support jobs near you
Infographic showing various Desk Support job openings in Tennessee as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $43,705 per year, or $21 per hour.

Help Desk Support Specialist

Chattanooga, TN • On-site

Insight Global
See more jobs at Insight Globalexternal

$25 - $26/hr

Contractor

Medical, Dental, Vision

This job post has expired 6 days ago. Applications are no longer accepted.

Job description

Position Title: Help Desk Support Specialist
Location: Chattanooga, TN
Duration: 3-Month Contract, potential for extensions
Pay Rate: $25-$26/Hour
Job Description:

Insight Global is seeking a Help Desk Specialist for a top enterprise client in the Chattanooga, TN area. This individual will serve as a key member of the IT support team, providing technical assistance to end users through phone, chat, and ticketing platforms. The ideal candidate is customer-focused, technically savvy, and motivated to tackle new challenges while delivering exceptional service. Responsibilities include account management, troubleshooting technical issues, supporting enterprise service desk operations, and adhering to ITIL-based best practices. This is an excellent opportunity for someone with a strong technical support background who enjoys working in a fast-paced environment and making a direct impact on the end-user experience.
Day-to-Day:

  • Deliver IT support via phone, chat, and ticketing portal
  • Manage user accounts and access-related requests
  • Troubleshoot and resolve incoming technical support tickets
  • Escalate issues appropriately when necessary
  • Follow ITIL-based service desk standards and processes
  • Communicate updates, resolutions, and issue status to team members and end users
  • Maintain accurate documentation within the ticketing system
  • Support enterprise-wide service desk operations


Must-Haves:

  • Associate's or Bachelor's degree in Business, Information Technology, or related field
    • Equivalent combination of education and experience accepted
  • 2+ years of technical support/help desk experience
  • Experience working with Active Directory
  • Knowledge of common ticketing systems/tools
  • Strong communication and customer service skills
  • Self-starter with a proactive, problem-solving mindset
  • Ability to manage and prioritize incoming support requests


Plusses:

  • Experience handling Tier 1 escalations
  • Asset Management experience
  • Familiarity with ITIL-based service desk processes and best practices