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Desk Support Jobs in Tennessee (NOW HIRING)

Cook Systems

Help Desk Analyst

Memphis, TN

$20 - $27.25/hr

Help Desk Analyst Memphis, TN (onsite 100%) 6 months or longer The Technical Support Specialist provides first-level, second-tier technical support to end-users for hardware and software issues on ...

Cook Systems

Help Desk Analyst

Memphis, TN · On-site

$20 - $27.25/hr

Supports special projects and company initiatives. REQUIREMENTS: This position requires a ... desk support. Must possess a valid driver's license Mental - Requires a relatively high degree of ...

Cook Systems

Help Desk Analyst

Memphis, TN · On-site

$18.25 - $25/hr

Supports special projects and company initiatives. REQUIREMENTS: This position requires a ... desk support. Must possess a valid driver''s license Mental - Requires a relatively high degree of ...

K2 Staffing

Helpdesk Support Level II

Brentwood, TN · On-site

$19 - $25.50/hr

Provide support of incoming requests to the service desk via telephone, web portal, email to ensure courteous, timely, and effective resolution of end-user issues. * Provisioning and system setup for ...

Vehlo

Customer Support Specialist

Knoxville, TN · On-site +1

$17.25 - $23.25/hr

Our Software Support Specialist acts as the point of first reference by answering software-related ... Prepares, presents, and reports related help desk/software problems and help desk activity for ...

Chartwell Hospitality

Night Auditor

Brentwood, TN · On-site

$14.25 - $19/hr

From 11:00 pm-7:00 am, you'll blend basic audit responsibilities with front desk support to ensure our overnight shift is accurate, efficient, and guest-centric. As a Night Audit & Front Desk Agent ...

Chartwell Hospitality

Night Auditor

Brentwood, TN · On-site

$14.25 - $19/hr

From 11:00 pm-7:00 am, you'll blend basic audit responsibilities with front desk support to ensure our overnight shift is accurate, efficient, and guest-centric. As a Night Audit & Front Desk Agent ...

defi AUTO LLC

Client Support Desk Analyst

Nashville, TN · On-site

$60K - $75K/yr

This is a Level 2 Technical Application Support position, not an IT Help Desk role. Candidates should have experience troubleshooting business applications, analyzing data, and supporting software ...

New

Stewart

End-User Support Technician

Portland, TN · On-site

Resolves issues referred by help desk support. * Assists in the development of training materials. * Performs internal audits of documentation and communications. * Helps maintain accuracy and ...

Stewart

End-User Support Technician

Clarksville, TN

Resolves issues referred by help desk support. * Assists in the development of training materials. * Performs internal audits of documentation and communications. * Helps maintain accuracy and ...

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Showing results 21-40

All JobsDesk Support JobsDesk Support Jobs in Tennessee

Desk Support information

See Tennessee salary details

$11

$21

$30

How much do desk support jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for desk support in Tennessee is $21.01, according to ZipRecruiter salary data. Most workers in this role earn between $17.45 and $23.56 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a desk support specialist, and why are they important?

To thrive as a Desk Support Specialist, you need a solid understanding of computer hardware, software troubleshooting, and customer service, often supported by a relevant associate degree or IT certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and operating systems such as Windows and macOS is typically required. Strong communication, patience, and problem-solving skills help you effectively assist users and resolve technical issues. These competencies are crucial for minimizing downtime, ensuring user satisfaction, and maintaining smooth IT operations.

What is a desk support?

Desk support jobs, often referred to as help desk or IT support roles, involve assisting users with technical issues related to hardware, software, and network systems. Desk support professionals troubleshoot problems, provide solutions, and guide users through technical processes, either in person, over the phone, or via email and chat. They are essential in ensuring that employees or customers can effectively use their technology and often escalate complex issues to higher-level IT staff. Strong communication and problem-solving skills are important in this role.

What are some common challenges faced by desk support professionals, and how can they be effectively managed?

Desk Support professionals often encounter challenges such as managing a high volume of requests, troubleshooting diverse technical issues, and communicating effectively with users of varying technical skills. Staying organized and prioritizing tasks is key to handling multiple tickets efficiently. Building strong communication skills helps in translating technical solutions into easy-to-understand language for end users. Ongoing learning about new technologies and company systems also ensures you can solve issues quickly and support colleagues effectively.

What is the difference between Desk Support vs Help Desk Technician?

AspectDesk SupportHelp Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, ITIL
Work EnvironmentOffice, on-siteHelp desk, remote or on-site
Primary ResponsibilitiesHardware setup, troubleshooting, user supportTechnical support, issue resolution, ticket management

Desk Support and Help Desk Technicians both provide technical assistance, but Desk Support typically focuses on hardware and on-site support, while Help Desk Technicians handle a broader range of issues, often remotely. Both roles require similar certifications and are essential in IT support teams, but their work environments and specific duties differ slightly.

What are popular job titles related to Desk Support jobs in Tennessee? For Desk Support jobs in Tennessee, the most frequently searched job titles are:
What job categories do people searching Desk Support jobs in Tennessee look for? The top searched job categories for Desk Support jobs in Tennessee are:
Desk Support jobs near you
Infographic showing various Desk Support job openings in Tennessee as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 23% Part Time, and 4% Contract. Highlights an 89% Physical, 4% Hybrid, and 7% Remote job distribution, with an average salary of $43,705 per year, or $21 per hour.

Service Desk Analyst I - Nashville, TN - Onsite

Lorven Technologies

Nashville, TN • On-site

$19.75 - $27/hr

Contractor

Re-posted 10 days ago

Job description

Help Desk / Service Desk Support Analyst I
Location: Nashville, TN - Onsite
Duration: 12+ Months Contract
Key Skills & Qualifications
• Strong customer service, communication, and interpersonal skills
• Ability to support diverse users in a K-12 educational environment
• Strong troubleshooting and problem-solving abilities
• Ability to explain technical concepts clearly to non-technical users
• Experience working within structured support and escalation processes
• Ability to multitask and manage competing priorities in a fast-paced environment
• Strong organizational and documentation skills
• Ability to work collaboratively with technical teams, instructional staff, and district departments
• Awareness of cybersecurity and student data privacy best practices
• Willingness to learn new technologies, support tools, and operational processes
Experience
• Minimum 1-3 years of experience in Help Desk, Service Desk, technical support, customer support, or related IT support roles required
• Experience supporting K-12 education, public sector, healthcare, or enterprise users preferred
• Experience supporting classroom technology or instructional applications preferred
• Entry-level certifications such as CompTIA A+, Google IT Support, or Microsoft Fundamentals preferred
Technical Requirements
• Experience using IT Service Management (ITSM) and ticketing systems such as ServiceNow, Freshservice, Jira Service Management, IIQ, or equivalent
• Experience using remote support and remote desktop tools
• Working knowledge of Windows operating systems, Microsoft 365, Google Workspace, and common productivity tools
• Familiarity with printers, wireless connectivity, classroom technology, and end-user devices
• Basic understanding of networking, audio-visual systems, and device troubleshooting
• Familiarity with knowledgebase platforms and self-service portals preferred
• Understanding of incident, request, and escalation management processes
• Proficiency with Microsoft Office Suite, Microsoft Teams, SharePoint, and collaboration platforms
Operational Expectations
• Expected to provide timely, professional, and customer-focused technical support
• Must maintain accurate ticket documentation and support records
• Expected to follow district support procedures, escalation standards, and compliance requirements consistently
• Supports district knowledge management and self-service initiatives through documentation updates
• Expected to contribute to customer satisfaction and service quality goals
• Must maintain professionalism and confidentiality while supporting students, staff, and district systems
• May assist with emergency support activities, district initiatives, and operational projects when required
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About Lorven technologies

Sourced by ZipRecruiter

Lorven Technologies, headquartered in Plainsboro, New Jersey, United States, is a reputable company in the technology industry, specializing in providing effective IT solutions and consulting services. The company's official website, lorventech.com, offers comprehensive insights into its offerings which include but are not limited to software development, IT consulting, project management, and business analysis. Since its inception, Lorven Technologies has been committed to ensuring efficiency and reliability in delivering IT services to its global clientele, establishing itself as a trusted name in the industry.

Industry

It services

Company size

51 - 200 Employees

Headquarters location

Plainsboro, NJ, US

Year founded

2001

Social media

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