About SolvOne
Sourced by ZipRecruiter
Industry
Oil and gas extraction
Company size
51 - 200 Employees
Headquarters location
Portland, OR, US
Year founded
2000
$18/hr
Full-time
Medical, Dental, Life, Retirement, PTO
Posted 5 days ago
Job description
SolvOne is looking to add the right candidate to our growing Remote Customer Service Representative Dispatch Team! At SolvOne, we provide 24/7/365 service for our clients in the Petroleum Industry. When a gas station has a maintenance issue, they call SolvOne and our CSRs dispatch a technician to their location to fix the issue. For more information about SolvOne and the services we offer to the Petroleum Industry, please visit our website at www.solvone.com
Why apply for a Remote SolvOne Customer Service job?
Set schedules available:
Morning Shift: Wednesday to Saturday 8:30 AM - 7:00 PM CT
Early Morning: Friday to Monday 7:00 AM - 5:30 PM CT
Here's what you need:
Here's some of what we have to offer to those that join our team:
If this sounds intriguing, don't miss this great opportunity. Apply today!https://jobs.crelate.com/portal/solvone
Why apply for a Remote SolvOne Customer Service job?
- Work from the comfort of your home
- Save time and money without a commute
- Pay starts at $18.00 per hour
- Equipment provided by SolvOne
- Paid training begins Early June
Set schedules available:
Morning Shift: Wednesday to Saturday 8:30 AM - 7:00 PM CT
Early Morning: Friday to Monday 7:00 AM - 5:30 PM CT
- Comprehensive individualized remote training
- Positive work environment: we work hard to appreciate our people
- We promote from within and encourage growth
Here's what you need:
- 1 year of customer service-related experience
- A strong internet connection and the ability to setup a home office with company provided equipment
- Must be a resident of Tennessee in the Nashville area
- Have a positive attitude, great work ethic and a passion for helping others
- Be dependable and committed to be at work on time and ready to do your best each day
- Dedicate your full attention to your work by not providing care for others during work hours
- Commit to superior service for our customers, and support them through both phone and computer interactions
- Ability to learn new information, policies and skills including software and petroleum industry knowledge
- Demonstrate an organized and accurate approach, have strong problem solving and prioritization skills
- Know your way around a computer, including Microsoft Office, Outlook, and general internet navigation
- Work at a desk and effectively utilize a phone and computer for the length of your shift
- Successfully pass a computer skills assessment, training evaluations, and the trial service period
- Successfully pass a pre-employment drug screen and background check
- Bilingual is a plus but not a requirement
Here's some of what we have to offer to those that join our team:
- Work from home
- Pay rate of $18.00 an hour starting. Internal growth and wage increase opportunities for those that excel
- We are a growing company with internal promotion opportunities for Technical Support, Project Management, Leadership, and Training Departments when available
- A fun and rewarding environment with giveaways and employee recognition programs
- Training classes are small, so each new hire gets the individual training needed to succeed
- Regular coaching sessions, review of your quality and performance metrics, and recognition for a job well done
- Benefits include: medical and dental insurance, long-term disability and life insurance, paid vacation and sick time, holiday pay, 401k savings plan, referral bonuses, wellness programs, and more
If this sounds intriguing, don't miss this great opportunity. Apply today!https://jobs.crelate.com/portal/solvone
solvone.com
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Frequently asked questions
Q: What skills or qualities help someone succeed as a Customer Service Representative?
A: To succeed as a Customer Service Representative, key technical skills include proficiency in communication tools, such as phone systems and customer relationship management software, as well as knowledge of product or service offerings. Essential soft skills include empathy, active listening, and problem-solving abilities, which enable representatives to effectively resolve customer complaints and provide personalized support. By combining these technical and soft skills, customer service representatives can build strong relationships with customers, drive customer satisfaction, and contribute to long-term business growth and career advancement.
Q: What is the career path for a Customer Service Representative?
A: A Customer Service Representative typically starts as an entry-level role, progressing to mid-level positions such as Customer Service Team Lead or Operations Coordinator, where they oversee team performance and develop process improvements. As they gain experience, they can move into senior roles like Customer Experience Manager or Quality Assurance Specialist, focusing on strategic initiatives and customer satisfaction metrics. With continued skill development in areas like communication, problem-solving, and leadership, Customer Service Representatives can pursue long-term career prospects in management, training, or specialized roles like account management or business development.
