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Microsoft Help Desk Remote Jobs (NOW HIRING)

ITC Federal, Inc.

Help Desk Supervisor

Help Desk Supervisor AGENCY SUPPORTED: U.S. Department of Justice (DOJ) - MEGA 6 Automated ... Remote CLEARANCE: Public Trust - Candidates do not need to be cleared at the time of application ...

CorVel Corporation

Help Desk Specialist I

Portland, OR · Remote

$19.24 - $31.04/hr

The Help Desk Specialist I provides first-level support for users by diagnosing, resolving, and ... Microsoft 365 applications (e.g., Outlook, Teams, SharePoint, Copilot) * Experience with remote ...

Technology&

IT Help Desk Analyst Remote

Katy, TX · Remote

Training & development IT Help Desk Analyst Remote Employment Type: Full Time & Flexi Support ... Proficiency in Microsoft Office tools including Word, Excel, and PowerPoint. Preferred ...

New

WW&R

Help Desk Support Specialist Sr.

Independence, OH · Remote

$23.94 - $29.67/hr

Position Purpose: Under general supervision, the Help Desk Support Specialist Sr. (Tier II ... provide remote customer support. * VPN troubleshooting. * Knowledge of Microsoft Endpoint ...

WW&R

Help Desk Support Specialist Sr.

Cincinnati, OH · Remote

$23.94 - $31.15/hr

Position Purpose: Under general supervision, the Help Desk Support Specialist Sr. (Tier II ... provide remote customer support. * VPN troubleshooting. * Knowledge of Microsoft Endpoint ...

SAIC

Help Desk Specialist

DC · Remote

$40K - $80K/yr

Remote Work, DC, US Date Posted: 2026-06-15 Category: Information Technology Subcategory: Technical Svcs Schedule: Full-Time Shift: Day Job Travel: No Minimum Clearance Required: None Clearance Level ...

New

InstantServe LLC

Help Desk Analyst

$21 - $28.75/hr

Remote - Must be local to Colorado Duration: 04/01/2026 - 08/31/2026 Schedule: Monday-Friday | 8:00 AM - 5:00 PM MST Job Summary The Help Desk Analyst will provide Tier I and Tier II technical ...

Base-2 Solutions, LLC

Help Desk Representative

$18 - $23/hr

Location: Remote * Work Type: Remote * Shift: First * Referral Eligibility: Eligible * U.S ... Experience with Microsoft Windows, macOS, and cloud-based IT support tools. Preferred ...

Nüvitek

Help Desk Support Specialist

Arlington, VA · On-site +1

Remote Reporting To: Parisa Description At Nüvitek, customer success is our Ethos; together, we ... Experience supporting users of Microsoft products. Benefits Nuvitek is proud to offer a ...

Ardent Eagle Solutions

Help Desk Specialist

Washington, DC · On-site +1

$26 - $33/hr

Standard desktop applications (e.g., Microsoft Office Suite) * Applications developed or deployed ... This position is not eligible for full-time remote work or for candidates located outside of the ...

SOSi

Help Desk Support Engineer

FL · Remote

Experience providing remote desktop support. * Experience supporting incident response activities ... Microsoft Certified: Modern Desktop Administrator Associate certification. * Experience supporting ...

Base-2 Solutions, LLC

Help Desk Support Engineer

Experience with IT help desk ticketing systems, remote desktop support, and incident response. Preferred Qualifications * CompTIA A+ certification. * ITIL Foundation Certification. * Microsoft ...

Futran Tech Solutions Pvt. Ltd.

Help Desk - EPIC

$21 - $28.75/hr

Remote EPIC Help Desk Experience providing both Epic EMR Tier 1 and MyChart Tier 1 support Experience working in a help desk/call center environment providing inbound and outbound call support ...

SOSi

Help Desk Representative

FL · Remote

$18 - $23/hr

SOSi is seeking a Help Desk Representative to support mission requirements for a structured ... Experience with Microsoft Windows, macOS, and cloud-based IT support tools is required.

STI

$19.25 - $26.50/hr

Help Desk Level 2 consultant [3 Days Onsite, 2 days remote] Mercer County, NJ/Hybrid 6+ months NOTE ... The candidate should also have knowledge with Microsoft Teams, Microsoft Office 365, Windows 11 ...

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How much do microsoft help desk remote jobs pay per hour?

As of Jun 17, 2026, the average hourly pay for microsoft help desk remote in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What are Microsoft Help Desk Remote jobs?

Microsoft Help Desk Remote jobs involve providing technical support and troubleshooting assistance to users of Microsoft products and services, such as Windows, Office, and Microsoft 365, from a remote location. Employees in these roles typically handle customer inquiries, resolve software or hardware issues, and guide users through problem-solving steps via phone, chat, or email. These positions require strong communication skills, technical knowledge of Microsoft products, and the ability to work independently from home or another remote setting.

What are some typical challenges faced by remote Microsoft Help Desk professionals, and how can they effectively address them?

Remote Microsoft Help Desk professionals often encounter challenges such as troubleshooting technical issues without physical access to devices, managing multiple support requests simultaneously, and maintaining clear communication with users who may have varying levels of technical knowledge. To address these challenges, leveraging remote diagnostic tools, setting clear expectations with users, and utilizing knowledge bases or documentation can be highly effective. Additionally, regular collaboration with team members through chat or video meetings helps ensure consistent support quality and knowledge sharing.

What is the difference between Microsoft Help Desk Remote vs Technical Support Specialist?

AspectMicrosoft Help Desk RemoteTechnical Support Specialist
CertificationsCompTIA A+, Microsoft Certified Desktop Support Technician (MCDST)CompTIA A+, HDI Support Center Analyst
Work EnvironmentRemote, help desk or call center settingOn-site or remote, technical support roles in various industries
Industry UsageIT support, software companies, tech service providersIT, telecommunications, hardware/software companies

Microsoft Help Desk Remote and Technical Support Specialist roles share similar certifications and work environments, often involving remote support for software and hardware issues. However, Microsoft Help Desk Remote positions are typically focused on supporting Microsoft products specifically, while Technical Support Specialists may handle a broader range of technologies and on-site support. Both roles are essential in IT support, but the Microsoft Help Desk Remote role emphasizes Microsoft expertise and remote troubleshooting skills.

What are the key skills and qualifications needed to thrive as a Microsoft Help Desk Remote specialist, and why are they important?

To thrive as a Microsoft Help Desk Remote specialist, you need a solid understanding of Windows operating systems, Microsoft Office applications, troubleshooting techniques, and often an associate degree or relevant certification such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with remote support tools, ticketing systems like ServiceNow or Zendesk, and knowledge of Active Directory are typically required. Exceptional communication, patience, and problem-solving skills help you efficiently assist users and resolve technical issues from a distance. These abilities are crucial for providing timely, effective support and ensuring user satisfaction in a remote IT environment.
More about Microsoft Help Desk Remote jobs
What cities are hiring for Microsoft Help Desk Remote jobs? Cities with the most Microsoft Help Desk Remote job openings:
What are the most commonly searched types of Microsoft Help Desk jobs? The most popular types of Microsoft Help Desk jobs are:
What states have the most Microsoft Help Desk Remote jobs? States with the most job openings for Microsoft Help Desk Remote jobs include:
What job categories do people searching Microsoft Help Desk Remote jobs look for? The top searched job categories for Microsoft Help Desk Remote jobs are:
Microsoft Help Desk Remote jobs near you
Infographic showing various Microsoft Help Desk Remote job openings in the United States as of June 2026, with employment types broken down into 1% As Needed, 71% Full Time, 27% Part Time, and 1% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $48,154 per year, or $23.2 per hour.

Help Desk Supervisor

ITC Federal, Inc.

Remote

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 14 days ago

Job description

Overview
JOB TITLE: Help Desk Supervisor
AGENCY SUPPORTED: U.S. Department of Justice (DOJ) - MEGA 6 Automated Litigation Support
POSITION TYPE: Full-Time, Contingent Upon Award
LOCATION: Remote
CLEARANCE: Public Trust - Candidates do not need to be cleared at the time of application but must be able to obtain and maintain a Public Trust clearance prior to starting.
BENEFITS: Health, Dental and Vision, 401(k), Tuition Reimbursement, Flexible Spending Account (FSA), 11 Paid Federal Holidays, 3 weeks' Paid Time Off
ITC Federal, LLC (ITC) connects technology advancements in automation and AI, customer experience, and financial services to solve government mission challenges, enabling smoother operational efficiency and bolstering national security. We leverage the latest technology innovations and proven approaches to better serve the mission and support the DHS, DOJ, and DoW workforce, customers, and programs, regardless of scale or complexity. ITC is located in Fairfax, VA and offers an outstanding compensation and benefits plan and a challenging and rewarding professional work environment.
We are seeking an experienced Help Desk Supervisor to support ITC Federal's work for the U.S. Department of Justice (DOJ) under the anticipated MEGA 6 automated litigation support (ALS) program. This is a fully remote position supporting DOJ's complex litigation mission.
Important: This opening is being established in connection with the MEGA 6 contract vehicle award itself. ITC Federal must still be awarded individual task orders under the vehicle before employees can be onboarded. Accordingly, this position is full-time and contingent upon both contract award and the award of the applicable task order.
POSITION OVERVIEW:
Usually reports to the Application Manager or Lead Project Manager. Supervises staff of Help Desk and User Trainer Specialists who provide help desk and on-site support to end users, and assists in setting up and operating the end-user support program for major applications in support of specific projects.
PROGRAM CONTEXT:
This position supports the U.S. Department of Justice (DOJ) under the anticipated MEGA 6 procurement. MEGA 6 is expected to continue DOJ's multiple-award contract vehicle for automated litigation support (ALS) services, following the structure of the MEGA 5 contract. These contracts are designed to provide DOJ offices, boards, divisions, and other federal agencies with information technology, professional services, and litigation support tools to manage complex legal proceedings efficiently.
Responsibilities
RESPONSIBILITIES:
  • Supervise staff of Help Desk and User Trainer Specialists who provide help desk and on-site support to end users.
  • Assist in setting up and operating the end-user support program for major applications in support of specific projects.
  • Set up overall user training programs, particularly for complex applications such as groupware and workflow packages, as well as litigation support and office automation applications.
  • Set up facilities and procedures to ensure responsive support; train staff and establish help desk staffing schedules.
  • Organize, prepare, schedule, and conduct training sessions for audiences that may include attorneys, paralegals, Government Case Managers, client agency staff, and other Contractor employees.
  • Oversee and supervise help desk operations, including answering and responding to user phone calls and installing and troubleshooting litigation support packages on user desktops.
  • Coordinate support with office automation support contractors and staff.
  • Supervise teams providing search, retrieval, and reporting support to client attorneys; translate requests into effective search strategies, design output formats, and help resolve problems related to accessing databases.

Qualifications
REQUIRED:
  • Ability to obtain and maintain a U.S. Government Public Trust clearance prior to start (candidates are not required to be cleared at the time of application).
  • Authorized to work in the United States.
  • Ability to work effectively in a fully remote environment.
  • Hands-on familiarity with the network, telecommunications, and operating systems environment of the applications being supported.
  • Expert user of the Government's word processing, spreadsheet, and email systems.
  • Excellent oral and written communication skills.

PREFERRED QUALIFICATIONS:
  • At least two years of experience providing direct end-user support for the applications being supported, including both telephone support and on-site assistance.
  • At least one year of teaching/training experience involving computer applications, preferably database, imaging, or other automated litigation support applications.
  • Prior supervisory experience strongly preferred.
  • At least one year of experience in automated litigation support, and experience with DOJ office automation environments.
  • Certain applications may require certification by the software provider.
  • Undergraduate degree valued.

WORK ENVIRONMENT AND PHYSICAL DEMANDS:
  • This is a fully remote position; work is performed from a home office.
  • Must be located in or near the Washington, DC area and available for short-notice on-site meetings.
  • Work is primarily sedentary, performed while using a computer for extended periods of time.

ITC Federal is an equal opportunity employer and will not discriminate against any application for employment on the basis of age, race, color, gender, national origin, religion, creed, disability, veteran status, marital status, sexual orientation, genetic information, military status, disability, or sex including pregnancy and childbirth or related medical condition or on any other basis prohibited by law.

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