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Microsoft Help Desk Remote Jobs (NOW HIRING)

InstantServe LLC

Help Desk Analyst

$21 - $28.75/hr

Remote - Must be local to Colorado Duration: 04/01/2026 - 08/31/2026 Schedule: Monday-Friday | 8:00 AM - 5:00 PM MST Job Summary The Help Desk Analyst will provide Tier I and Tier II technical ...

InstantServe LLC

Help Desk Support Tech

$20.50 - $27.75/hr

Help Desk Support Technician Location ... Remote (on-site training in Baltimore, MD for 1-2 weeks) Interviews: Conducted via Microsoft Teams ...

LinTech Global

Help Desk Specialist IV

Lenexa, KS · Remote

The Help Desk Specialist IV serves as the Service Management Lead and senior technical escalation ... Familiarity with Microsoft SCCM, Bomgar, endpoint management, and enterprise remote support tools.

Second-61

Help Desk Support Engineer

Doral, FL · On-site +1

Location: Remote Responsibilities: * Provide technical support for JIRA, GitLab, and other ... CompTIA A+, ITIL Foundation Certification, Microsoft Certified: Modern Desktop Administrator ...

Ardent Eagle Solutions

Help Desk Specialist

Washington, DC · On-site +1

$26 - $33/hr

Standard desktop applications (e.g., Microsoft Office Suite) * Applications developed or deployed ... This position is not eligible for full-time remote work or for candidates located outside of the ...

Second-61 LLC

Help Desk Representative

Doral, FL · Remote

$16.75 - $21.50/hr

Remote Responsibilities: * Provide Tier 1 and Tier 2 technical support for cloud-based and on ... CompTIA A+, ITIL Foundation Certification, Microsoft Certified: Modern Desktop Administrator ...

Second-61 LLC

Help Desk Support Engineer

Doral, FL · Remote

Location: Remote Responsibilities: * Provide technical support for JIRA, GitLab, and other ... CompTIA A+, ITIL Foundation Certification, Microsoft Certified: Modern Desktop Administrator ...

LinTech Global Inc.

Help Desk Specialist IV

Lenexa, KS · Remote

The Help Desk Specialist IV serves as the Service Management Lead and senior technical escalation ... Familiarity with Microsoft SCCM, Bomgar, endpoint management, and enterprise remote support tools.

Second-61

Help Desk Representative

Doral, FL · On-site +1

$16.75 - $21.50/hr

Remote Responsibilities: * Provide Tier 1 and Tier 2 technical support for cloud-based and on ... CompTIA A+, ITIL Foundation Certification, Microsoft Certified: Modern Desktop Administrator ...

Futran Tech Solutions Pvt. Ltd.

Help Desk - EPIC

$21 - $28.75/hr

Remote EPIC Help Desk Experience providing both Epic EMR Tier 1 and MyChart Tier 1 support Experience working in a help desk/call center environment providing inbound and outbound call support ...

SOSi

Help Desk Support Engineer

FL · Remote

Experience providing remote desktop support. * Experience supporting incident response activities ... Microsoft Certified: Modern Desktop Administrator Associate certification. * Experience supporting ...

STI

$19.25 - $26.50/hr

Help Desk Level 2 consultant [3 Days Onsite, 2 days remote] Mercer County, NJ/Hybrid 6+ months NOTE ... The candidate should also have knowledge with Microsoft Teams, Microsoft Office 365, Windows 11 ...

InstantServe LLC

Help Desk Support Technician

$20.50 - $27.75/hr

Baltimore, MD (Remote) • ITEM 1 SKILL SET: HELP DESK SUPPORT TECHNICIAN Responsibilities: • Communicates with all levels of customers • Installs and configures applications and other supported ...

SOSi

Help Desk Representative

FL · Remote

$18 - $23/hr

SOSi is seeking a Help Desk Representative to support mission requirements for a structured ... Experience with Microsoft Windows, macOS, and cloud-based IT support tools is required.

Sentinel

Help Desk Agent

Downers Grove, IL · On-site +1

$50K - $60K/yr

... remote but must travel to Downers Grove, IL as needed. Qualifications Requirements: * 1-3+ years in a Help Desk or Technical Support role * Proficiency with Windows 10/11, Active Directory, Microsoft ...

TEEMA

Be Seen First

Help Desk Specialist I - Remote near Ashburn, Orlando or San Antonio

Ashburn, VA · Remote

$48K - $51K/yr

Help Desk Specialist I Location: Primarily remote, but must be within commuting distance, 50 miles ... Working knowledge of Windows OS, Microsoft Office products, and web-based applications. * Strong ...

TEEMA

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Help Desk Specialist I - Remote near Ashburn, Orlando or San Antonio

Ashburn, VA · Remote

$48K - $51K/yr

Help Desk Specialist I Location: Primarily remote, but must be within commuting distance, 50 miles ... Working knowledge of Windows OS, Microsoft Office products, and web-based applications. * Strong ...

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Microsoft Help Desk Remote information

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How much do microsoft help desk remote jobs pay per hour?

As of May 28, 2026, the average hourly pay for microsoft help desk remote in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Microsoft Help Desk Remote specialist, and why are they important?

To thrive as a Microsoft Help Desk Remote specialist, you need a solid understanding of Windows operating systems, Microsoft Office applications, troubleshooting techniques, and often an associate degree or relevant certification such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with remote support tools, ticketing systems like ServiceNow or Zendesk, and knowledge of Active Directory are typically required. Exceptional communication, patience, and problem-solving skills help you efficiently assist users and resolve technical issues from a distance. These abilities are crucial for providing timely, effective support and ensuring user satisfaction in a remote IT environment.

What are some typical challenges faced by remote Microsoft Help Desk professionals, and how can they effectively address them?

Remote Microsoft Help Desk professionals often encounter challenges such as troubleshooting technical issues without physical access to devices, managing multiple support requests simultaneously, and maintaining clear communication with users who may have varying levels of technical knowledge. To address these challenges, leveraging remote diagnostic tools, setting clear expectations with users, and utilizing knowledge bases or documentation can be highly effective. Additionally, regular collaboration with team members through chat or video meetings helps ensure consistent support quality and knowledge sharing.

What are Microsoft Help Desk Remote jobs?

Microsoft Help Desk Remote jobs involve providing technical support and troubleshooting assistance to users of Microsoft products and services, such as Windows, Office, and Microsoft 365, from a remote location. Employees in these roles typically handle customer inquiries, resolve software or hardware issues, and guide users through problem-solving steps via phone, chat, or email. These positions require strong communication skills, technical knowledge of Microsoft products, and the ability to work independently from home or another remote setting.

What is the difference between Microsoft Help Desk Remote vs Technical Support Specialist?

AspectMicrosoft Help Desk RemoteTechnical Support Specialist
CertificationsCompTIA A+, Microsoft Certified Desktop Support Technician (MCDST)CompTIA A+, HDI Support Center Analyst
Work EnvironmentRemote, help desk or call center settingOn-site or remote, technical support roles in various industries
Industry UsageIT support, software companies, tech service providersIT, telecommunications, hardware/software companies

Microsoft Help Desk Remote and Technical Support Specialist roles share similar certifications and work environments, often involving remote support for software and hardware issues. However, Microsoft Help Desk Remote positions are typically focused on supporting Microsoft products specifically, while Technical Support Specialists may handle a broader range of technologies and on-site support. Both roles are essential in IT support, but the Microsoft Help Desk Remote role emphasizes Microsoft expertise and remote troubleshooting skills.

More about Microsoft Help Desk Remote jobs
What cities are hiring for Microsoft Help Desk Remote jobs? Cities with the most Microsoft Help Desk Remote job openings:
What are the most commonly searched types of Microsoft Help Desk jobs? The most popular types of Microsoft Help Desk jobs are:
What states have the most Microsoft Help Desk Remote jobs? States with the most job openings for Microsoft Help Desk Remote jobs include:
What job categories do people searching Microsoft Help Desk Remote jobs look for? The top searched job categories for Microsoft Help Desk Remote jobs are:
Microsoft Help Desk Remote jobs near you
Infographic showing various Microsoft Help Desk Remote job openings in the United States as of May 2026, with employment types broken down into 1% As Needed, 38% Full Time, 58% Part Time, 1% Temporary, and 2% Contract. Highlights an 36% Physical, 6% Hybrid, and 58% Remote job distribution, with an average salary of $48,154 per year, or $23.2 per hour.
Help Desk Specialist II (Tier II- Advanced Support)

Help Desk Specialist II (Tier II- Advanced Support)

Aretec Inc

Ashburn, VA • Remote

Other

This job post has expired today. Applications are no longer accepted.

Job description

Help Desk Specialist II (Tier 2 - Advanced Support)
CBP Technology Service Desk (TSD)
Location: Remote
Schedule: Rotating shifts; 24x7x365 coverage required (includes nights, weekends, and holidays)
Employment Type: Full-time
Clearance Requirement: CBP Background Investigation (Unclassified)
Position Summary
Aretec is seeking a Help Desk Specialist II (Tier 2 - Advanced Support) to provide advanced technical support for the Customs and Border Protection (CBP) Technology Service Desk (TSD). This role delivers second-level troubleshooting and resolution for complex technical issues escalated from Tier 1, supporting CBP's mission-critical IT environment. The ideal candidate brings strong technical depth, excellent problem-solving skills, and experience supporting enterprise-scale systems.
What You'll Do
  • Provide 24x7x365 Tier II advanced technical support for incidents and service requests transferred via ServiceNow tickets or warm-transferred calls.
  • Perform advanced remote troubleshooting for:
  • Mobile devices and CBP mobile service environment (AirWatch/Workspace ONE)
  • Email services and Microsoft Outlook
  • Personal Identity Verification (PIV) card authentication
  • Remote VPN access (GlobalProtect and Zscaler)
  • Remote access via DHS Workplace (WaaS)
  • Microsoft Office products
  • Windows OS and Active Directory
  • Remote software installations
  • Resolve ≥90% of tickets assigned to Tier II in alignment with AQL targets.
  • Process ≥90% of Tier II tickets within 4 hours (resolved or escalated).
  • Answer ≥80% of transferred calls and chats within 60 seconds.
  • Escalate incidents to next-level support teams, including internal CBP groups and third-party vendors, as required.
  • Perform remote installation and troubleshooting of workstations and peripherals, including desktops, laptops, tablets, printers, scanners, and cameras.
  • Install approved software using Government-provided tools and processes.
Required Qualifications
  • High school diploma or equivalent; Associate's degree in IT preferred.
  • Minimum 2 years of experience providing IT help desk or technical support with Tier II-level troubleshooting.
  • Strong knowledge of Windows OS, Active Directory, Microsoft Office 365, Outlook, and mobile device management (MDM).
  • Experience supporting VPN technologies, remote access tools, and PIV/smart card authentication.
  • Ability to work rotating shifts, including nights, weekends, and holidays.
  • Sole U.S. citizenship required and ability to successfully pass a CBP Background Investigation (BI).
Preferred Qualifications
  • CompTIA A+, Network+, or Security+ certification.
  • HDI Desktop Support Technician certification.
  • Experience with AirWatch/Workspace ONE MDM.
  • Experience with GlobalProtect VPN and Zscaler.
  • Experience using the ServiceNow ITSM platform.
  • Prior federal government or CBP Tier II support experience.
  • ITIL Foundation certification.

Equal Opportunity Employer
Aretec, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other protected status.

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