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Work From Home Help Desk Jobs (NOW HIRING)

Senture

Help Desk Call Center Representative

$18 - $23/hr

This position is fully remote (work from home). Important: You must complete assessments ... Experience with help desk ticketing software such as ServiceNow, SolarWinds, or ZenDesk.

Senture

Help Desk Call Center Representative

$17.50 - $22.50/hr

This position is fully remote (work from home). Important: You must complete assessments ... Experience with help desk ticketing software such as ServiceNow, SolarWinds, or ZenDesk.

Ardent Eagle Solutions

Help Desk Specialist

Washington, DC · On-site +1

$26 - $33/hr

Overview The Help Desk Specialist will act as the first point of contact for technical assistance ... All employees must adhere to the Company's "Work from Home and Telework" policies and procedures as ...

CareXM

Help Desk Technician

$18/hr

Help Desk Technician Department : Information Technology Location : Remote Salary : $18 per Hour ... Flexible Work Models. In-office, work-from-home, or hybrid, depending on position and location.

Futran Tech Solutions Pvt. Ltd.

Help Desk - EPIC

$21 - $28.75/hr

... tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined ... from acceptance to resolution stage as per the resolution time defined by the customer Maintain ...

ITC Federal, Inc

Help Desk Supervisor

Fairfax, VA · Remote

Help Desk Supervisor AGENCY SUPPORTED: U.S. Department of Justice (DOJ) - MEGA 6 Automated ... This is a fully remote position; work is performed from a home office. * Must be located in or near ...

Terrestris LLC

Remote Help Desk Specialist

We are seeking a Temporary Remote Help Desk Specialist to support the Internal Revenue Service (IRS ... Ability to work remotely from home. * High school diploma or equivalent. * Associate's degree in IT ...

ITC Federal, Inc.

Help Desk Supervisor

Help Desk Supervisor AGENCY SUPPORTED: U.S. Department of Justice (DOJ) - MEGA 6 Automated ... This is a fully remote position; work is performed from a home office. * Must be located in or near ...

Dine Development Corporation

Help Desk Manager

The Help Desk Manager/Administrator will oversee Tier II and Tier III support for the Geospatial Engineering Operations Mapping and Analysis Portal (GEOMAP), ensuring rapid resolution of user issues ...

Tria Federal

Help Desk Manager

Must reside in and be able to perform work in the United States. * Must have lived in the United ... Experience leading a progressive help desk to bring a fresh set of ideas for improvement while ...

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Work From Home Help Desk information

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$25

$39

How much do work from home help desk jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for work from home help desk in the United States is $25.31, according to ZipRecruiter salary data. Most workers in this role earn between $20.19 and $28.85 per hour, depending on experience, location, and employer.

What are work from home help desk jobs?

Work from home help desk jobs involve providing technical support and assistance to customers or employees remotely, usually via phone, email, or chat. These roles typically require troubleshooting software or hardware issues, answering questions, and guiding users through solutions from a home office. Employers often look for candidates with good communication skills, basic IT knowledge, and the ability to work independently. Many companies provide training and necessary tools for remote help desk staff. These positions are popular for their flexibility and the ability to work from anywhere with a reliable internet connection.

What are the key skills and qualifications needed to thrive as a Work From Home Help Desk professional, and why are they important?

To thrive as a Work From Home Help Desk professional, you need strong troubleshooting abilities, technical knowledge of computer systems, and often an associate's degree or relevant IT certifications such as CompTIA A+. Familiarity with remote support tools, ticketing systems like Zendesk or ServiceNow, and remote desktop software is typically required. Excellent communication, patience, and problem-solving skills help you assist users effectively and build trust remotely. These skills ensure efficient issue resolution, high customer satisfaction, and seamless support in a virtual environment.

What is the difference between Work From Home Help Desk vs Technical Support Specialist?

AspectWork From Home Help DeskTechnical Support Specialist
CredentialsBasic IT certifications (CompTIA A+, Network+)Advanced certifications (Microsoft, Cisco, CompTIA Security+)
Work EnvironmentRemote, home-basedPrimarily remote, some on-site options
Industry UsageCustomer service, IT supportIT, software, hardware support
Job FocusTroubleshooting common issues, customer assistanceDiagnosing complex technical problems

Work From Home Help Desk roles typically require basic IT certifications and focus on customer service and troubleshooting common issues remotely. Technical Support Specialists often have advanced certifications and handle more complex technical problems, sometimes on-site. Both roles are essential in IT support, but they differ in complexity and certification requirements.

How does a remote Help Desk professional typically collaborate with other IT team members while working from home?

Remote Help Desk professionals often rely on digital collaboration tools such as chat platforms, ticketing systems, and video conferencing to stay connected with their IT colleagues. Regular virtual meetings and clear documentation are key to ensuring that support cases are tracked and escalated efficiently. Despite working independently, you'll frequently coordinate with network administrators, software specialists, and other team members to resolve complex issues and share updates. Effective communication and proactive follow-ups are essential for maintaining strong teamwork in a remote environment.
More about Work From Home Help Desk jobs
What cities are hiring for Work From Home Help Desk jobs? Cities with the most Work From Home Help Desk job openings:
What states have the most Work From Home Help Desk jobs? States with the most job openings for Work From Home Help Desk jobs include:
What job categories do people searching Work From Home Help Desk jobs look for? The top searched job categories for Work From Home Help Desk jobs are:
Work From Home Help Desk jobs near you
Infographic showing various Work From Home Help Desk job openings in the United States as of May 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 96% Full Time, 1% Part Time, and 1% Temporary. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $52,636 per year, or $25.3 per hour.
Help Desk Call Center Representative

Help Desk Call Center Representative

Senture

Remote

$18 - $23/hr

Full-time

Posted 23 days ago

Senture rating

6.1

Company rating: 6.1 out of 10

Based on 41 frontline employees who took The Breakroom Quiz

34th of 71 rated call and contact centers

Job description

Overview
The Tier 1 Helpdesk Call Center Representative (CSR) will be responsible for providing exceptional Tier 1 customer support. This role involves handling inquiries from insurance issuers, agents, web brokers, CMS/CCIIO application users, Health Insurance Exchanges, and state agencies via phone, chat, and email.
This position is fully remote (work from home).
Important: You must complete assessments! Recruiters will not review your application submission until all assessments are complete.
At the end of the application, you'll see a screen titled "Digital Interview." Please wait a moment for the purple link to load-this will take you to the required assessments. These must be completed from a computer or laptop. Assessments must be completed before moving forward in the process.
Qualifications
  • High School Diploma or GED.
  • Ability to successfully pass a federal background investigation and drug screen.
  • Prior experience as a customer service representative including help desk and ticketing support.
  • Experience with help desk ticketing software such as ServiceNow, SolarWinds, or ZenDesk.
  • Willingness to undergo training for business acumen adoption, service desk operational processes, and information dissemination aligned with a Tier 1 service desk function.
  • Bilingual a plus

Must successfully pass preemployment criteria testing and when applicable, an internet speed test
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Responsibilities
  • Deliver Tier 1 service desk support for various stakeholders, including insurance issuers, agents, web brokers, CMS/CCIIO application users, Health Insurance Exchanges, and state agencies.
  • Assist with account access issues, such as password resets and unlocking accounts for marketplace applications, including COTS products like TIBCO MFT.
  • Log user inquiries in ServiceNow and assign them to the appropriate internal groups before escalating to Tier 2 support.
  • Triage inquiries based on marketplace functions and direct them to the relevant marketplace systems or CCIIO business groups, utilizing skills and knowledge acquired through training.
  • Provide general policy information as supplied by business owners and Tier 2 systems.
  • Offer process guidance to requesters based on information provided by business owners and Tier 2 support teams.
  • Perform other duties and tasks as assigned.

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