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Work From Home Help Desk Jobs (NOW HIRING)

Senture

Help Desk Call Center Representative

$18 - $23/hr

This position is fully remote (work from home). Important: You must complete assessments ... Experience with help desk ticketing software such as ServiceNow, SolarWinds, or ZenDesk.

Senture

Help Desk Call Center Representative

$18 - $23/hr

This position is fully remote (work from home). Important: You must complete assessments ... Experience with help desk ticketing software such as ServiceNow, SolarWinds, or ZenDesk.

AOGarcia

Work From Home - Enrollment Specialist

Work From Home Financial Services Position Are you looking for a work-from-home opportunity where you can grow with a company, help others, and uphold the highest standards of integrity? Are you ...

AOGarcia

Work From Home - Enrollment Specialist

Work From Home Financial Services Position Are you looking for a work-from-home opportunity where you can grow with a company, help others, and uphold the highest standards of integrity? Are you ...

AOGarcia

Work From Home - Enrollment Specialist

Work From Home Financial Services Position Are you looking for a work-from-home opportunity where you can grow with a company, help others, and uphold the highest standards of integrity? Are you ...

AOGarcia

Work From Home - Enrollment Specialist

Work From Home Financial Services Position Are you looking for a work-from-home opportunity where you can grow with a company, help others, and uphold the highest standards of integrity? Are you ...

AOGarcia

Work From Home - Enrollment Specialist

Work From Home Financial Services Position Are you looking for a work-from-home opportunity where you can grow with a company, help others, and uphold the highest standards of integrity? Are you ...

AOGarcia

Work From Home - Enrollment Specialist

Work From Home Financial Services Position Are you looking for a work-from-home opportunity where you can grow with a company, help others, and uphold the highest standards of integrity? Are you ...

AOGarcia

Work From Home - Enrollment Specialist

Work From Home Financial Services Position Are you looking for a work-from-home opportunity where you can grow with a company, help others, and uphold the highest standards of integrity? Are you ...

AOGarcia

Work From Home - Enrollment Specialist

Work From Home Financial Services Position Are you looking for a work-from-home opportunity where you can grow with a company, help others, and uphold the highest standards of integrity? Are you ...

AOGarcia

Work From Home - Enrollment Specialist

Work From Home Financial Services Position Are you looking for a work-from-home opportunity where you can grow with a company, help others, and uphold the highest standards of integrity? Are you ...

AOGarcia

Work From Home - Enrollment Specialist

Work From Home Financial Services Position Are you looking for a work-from-home opportunity where you can grow with a company, help others, and uphold the highest standards of integrity? Are you ...

AOGarcia

Work From Home - Enrollment Specialist

Work From Home Financial Services Position Are you looking for a work-from-home opportunity where you can grow with a company, help others, and uphold the highest standards of integrity? Are you ...

AOGarcia

Work From Home - Enrollment Specialist

Work From Home Financial Services Position Are you looking for a work-from-home opportunity where you can grow with a company, help others, and uphold the highest standards of integrity? Are you ...

AOGarcia

Work From Home - Enrollment Specialist

Financial Services Position Are you looking for a work-from-home opportunity where you can grow with a company, help others, and uphold the highest standards of integrity? Are you passionate about ...

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Work From Home Help Desk information

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$25

$39

How much do work from home help desk jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for work from home help desk in the United States is $25.31, according to ZipRecruiter salary data. Most workers in this role earn between $20.19 and $28.85 per hour, depending on experience, location, and employer.

What is a work from home help desk?

Work from home help desk jobs involve providing technical support and assistance to customers or employees remotely, usually via phone, email, or chat. These roles typically require troubleshooting software or hardware issues, answering questions, and guiding users through solutions from a home office. Employers often look for candidates with good communication skills, basic IT knowledge, and the ability to work independently. Many companies provide training and necessary tools for remote help desk staff. These positions are popular for their flexibility and the ability to work from anywhere with a reliable internet connection.

How does a work from home help desk professional typically collaborate with other IT team members while working from home?

Remote Help Desk professionals often rely on digital collaboration tools such as chat platforms, ticketing systems, and video conferencing to stay connected with their IT colleagues. Regular virtual meetings and clear documentation are key to ensuring that support cases are tracked and escalated efficiently. Despite working independently, you'll frequently coordinate with network administrators, software specialists, and other team members to resolve complex issues and share updates. Effective communication and proactive follow-ups are essential for maintaining strong teamwork in a remote environment.

What are the key skills and qualifications needed to thrive as a work from home help desk professional, and why are they important?

To thrive as a Work From Home Help Desk professional, you need strong troubleshooting abilities, technical knowledge of computer systems, and often an associate's degree or relevant IT certifications such as CompTIA A+. Familiarity with remote support tools, ticketing systems like Zendesk or ServiceNow, and remote desktop software is typically required. Excellent communication, patience, and problem-solving skills help you assist users effectively and build trust remotely. These skills ensure efficient issue resolution, high customer satisfaction, and seamless support in a virtual environment.

What is the difference between Work From Home Help Desk vs Technical Support Specialist?

AspectWork From Home Help DeskTechnical Support Specialist
CredentialsBasic IT certifications (CompTIA A+, Network+)Advanced certifications (Microsoft, Cisco, CompTIA Security+)
Work EnvironmentRemote, home-basedPrimarily remote, some on-site options
Industry UsageCustomer service, IT supportIT, software, hardware support
Job FocusTroubleshooting common issues, customer assistanceDiagnosing complex technical problems

Work From Home Help Desk roles typically require basic IT certifications and focus on customer service and troubleshooting common issues remotely. Technical Support Specialists often have advanced certifications and handle more complex technical problems, sometimes on-site. Both roles are essential in IT support, but they differ in complexity and certification requirements.

More about Work From Home Help Desk jobs

What cities are hiring for Work From Home Help Desk jobs?

Cities with the most Work From Home Help Desk job openings:

What states have the most Work From Home Help Desk jobs?

States with the most job openings for Work From Home Help Desk jobs include:

What job categories do people searching Work From Home Help Desk jobs look for?

The top searched job categories for Work From Home Help Desk jobs are:

Work From Home Help Desk jobs near you
Infographic showing various Work From Home Help Desk job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 17% Part Time, and 4% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $52,636 per year, or $25.3 per hour.

Work From Home | Help Protect Working Families

Globe Life AIL - Lisa Russel

Remote

$16.50 - $22.25/hr

Other

Medical, Life, Retirement

Posted 5 days ago

Job description

Remote Customer Service Representative | Work From Home | Help Protect Working Families

Company: AO | Globe Life
Location: 100% Remote (United States)

Build a Career That Makes a Difference

Are you looking for more than just a job? Do you want a career where you can help others, work from home, and enjoy professional growth with a supportive team?

AO, a proud member of the Globe Life family, is hiring Remote Customer Service Representatives / Client Benefits Representatives to help working families understand and access life, accident, and supplemental health insurance benefits.

In this fully remote role, you'll meet with clients virtually, answer questions, explain benefit options, and provide exceptional customer service while making a meaningful impact on the lives of individuals and families.

No previous insurance experience is required. We provide comprehensive training, mentorship, and ongoing support to help you succeed.

What You'll Do

  • Meet virtually with clients using Zoom.

  • Provide exceptional customer service and client support.

  • Educate families on life, accident, and supplemental health benefit options.

  • Guide clients through the enrollment process.

  • Build long-term client relationships through trust and professionalism.

  • Maintain accurate client records and follow-up documentation.

  • Participate in ongoing coaching, virtual training, and leadership development.

Why Join AO? 🏠 100% Remote Work

Work from home anywhere in the United States.

⏰ Flexible Schedule

Create a schedule that supports your family, lifestyle, and career goals.

💵 Weekly Pay + Performance Bonuses

Earn competitive weekly income with additional incentives based on performance.

📈 Career Growth

Advance into leadership opportunities through mentorship, training, and professional development.

🎓 Comprehensive Training

Receive virtual onboarding, one-on-one coaching, and continuous support from experienced leaders.

❤️ Comprehensive Benefits

  • Health Insurance Reimbursement

  • Company-Paid Life Insurance

  • Residual Income Opportunities

  • Retirement Opportunities

  • Leadership Development

  • Career Advancement

🌟 Meaningful Work

Help working families protect what matters most while building a rewarding long-term career.

Qualifications

  • Passion for helping others.

  • Strong communication and interpersonal skills.

  • Customer-focused mindset.

  • Self-motivated with excellent organizational skills.

  • Comfortable working independently in a remote environment.

  • Basic computer proficiency and reliable internet access.

  • Positive attitude with a willingness to learn.

Customer service, healthcare, retail, hospitality, education, banking, military, administrative, or sales experience is helpful—but not required.

Why AO?

For more than 70 years, AO has helped protect working families across North America by providing life, accident, and supplemental health insurance benefits.

Our mission is simple:

Protect Every Child. Serve All Working People.

Join a company built on integrity, service, and long-term relationships while enjoying the flexibility of working from home.

Interview Process

All interviews are conducted virtually through Zoom, making the hiring process convenient and accessible from wherever you are.

Ready to Make a Difference?

If you're looking for a work-from-home career where you can help families, grow professionally, and build long-term success, we'd love to hear from you.

Apply today and begin your journey with AO.

AO | Globe Life

Work From Home. Help Families. Build Your Future.

Apply