Experience in Service Desk / IT Support / Help Desk roles Strong knowledge of: * Windows OS (Windows 10/11) * Microsoft Office 365 * Basic networking (VPN, DNS, IP concepts) Experience with ticketing ...
Experience in Service Desk / IT Support / Help Desk roles Strong knowledge of: * Windows OS (Windows 10/11) * Microsoft Office 365 * Basic networking (VPN, DNS, IP concepts) Experience with ticketing ...
IT Service Desk II
Columbus, OH · On-site +1
IT Service Desk Support Specialist Deliver Exceptional IT Support That Keeps Business Moving We're ... Remote (Candidates must reside within commuting distance of the Central Ohio area.) Key ...
IT Service Desk II
Columbus, OH · On-site +1
IT Service Desk Support Specialist Deliver Exceptional IT Support That Keeps Business Moving We're ... Remote (Candidates must reside within commuting distance of the Central Ohio area.) Key ...
The Service Desk Lead is responsible for workforce scheduling, queue management, ticket quality ... IT support practices appropriate for high-security environments. * Familiarity with remote support ...
The Service Desk Lead is responsible for workforce scheduling, queue management, ticket quality ... IT support practices appropriate for high-security environments. * Familiarity with remote support ...
IT Service Desk Tier 2
Columbus, OH · Remote
About the Role The IT Service Desk Support role focuses on providing remote technical support to our 1000+ associates, ensuring timely resolution of IT requests (incidents and service requests). This ...
IT Service Desk Tier 2
Columbus, OH · Remote
About the Role The IT Service Desk Support role focuses on providing remote technical support to our 1000+ associates, ensuring timely resolution of IT requests (incidents and service requests). This ...
IT Service Desk Tier 2
Columbus, OH · Remote
About the Role The IT Service Desk Support role focuses on providing remote technical support to our 1000+ associates, ensuring timely resolution of IT requests (incidents and service requests). This ...
IT Service Desk Tier 2
Columbus, OH · Remote
About the Role The IT Service Desk Support role focuses on providing remote technical support to our 1000+ associates, ensuring timely resolution of IT requests (incidents and service requests). This ...
IT Service Desk Associate- Part-Time
Plano, TX · On-site +1
The IT Service Desk Associate role is a fully remote position working a Monday and Tuesday daytime shift. The person that fills this role must be able to work independently with minimal supervision ...
IT Service Desk Associate- Part-Time
Plano, TX · On-site +1
The IT Service Desk Associate role is a fully remote position working a Monday and Tuesday daytime shift. The person that fills this role must be able to work independently with minimal supervision ...
This position is fully remote and may require participation in shift rotations across standard ... Minimum 5 years of IT service desk, desktop support, or IT operations experience. * Experience ...
This position is fully remote and may require participation in shift rotations across standard ... Minimum 5 years of IT service desk, desktop support, or IT operations experience. * Experience ...
$20.75 - $26.75/hr
Performing remote troubleshooting through technical diagnostic techniques, remote software, and ... of IT Service Desk or IT Support experience required * General knowledge and/or experience in ...
$20.75 - $26.75/hr
Performing remote troubleshooting through technical diagnostic techniques, remote software, and ... of IT Service Desk or IT Support experience required * General knowledge and/or experience in ...
Service Desk Manager
Albany, NY · Remote
Remote We are currently seeking candidates who meet the following qualifications. Key Responsibilities * Lead and manage the IT Service Desk team, ensuring timely and effective technical support.
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Service Desk Manager
Albany, NY · Remote
Remote We are currently seeking candidates who meet the following qualifications. Key Responsibilities * Lead and manage the IT Service Desk team, ensuring timely and effective technical support.
Service Desk Analyst
Chambersburg, PA · Remote
$20.50 - $27.75/hr
Overview GDC IT Solutions is currently seeking a fully remote Service Desk Analyst. This role is fully remote, however candidates must live in PA or near PA state line so that they can travel in to ...
Service Desk Analyst
Chambersburg, PA · Remote
$20.50 - $27.75/hr
Overview GDC IT Solutions is currently seeking a fully remote Service Desk Analyst. This role is fully remote, however candidates must live in PA or near PA state line so that they can travel in to ...
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IT Service Desk Manager (Reporting & SLA Management)
Raleigh, NC · Remote
$55K - $60K/yr
Reports To Vice President, Service Desk Partners With IT Service Desk Managers, QA, Training, Operations, and Performance Teams Location Remote Position Type Full-Time | Exempt Company Description As ...
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IT Service Desk Manager (Reporting & SLA Management)
Raleigh, NC · Remote
$55K - $60K/yr
Reports To Vice President, Service Desk Partners With IT Service Desk Managers, QA, Training, Operations, and Performance Teams Location Remote Position Type Full-Time | Exempt Company Description As ...
We are seeking a Service Desk Technician II to provide IT Technology Services for the Central UNICOR office in Washington, D.C. This position is remote/hybrid; candidates must be willing to work on ...
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We are seeking a Service Desk Technician II to provide IT Technology Services for the Central UNICOR office in Washington, D.C. This position is remote/hybrid; candidates must be willing to work on ...
Halo ITSM Developer
Salisbury, MD · Remote
$55 - $75/hr
... Remote Hourly Rate: $55-75 per hour Position Overview We are seeking a specialized Halo ITSM ... Ensure the service desk tool seamlessly supports broader IT operations (Incident, Request, and ...
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Halo ITSM Developer
Salisbury, MD · Remote
$55 - $75/hr
... Remote Hourly Rate: $55-75 per hour Position Overview We are seeking a specialized Halo ITSM ... Ensure the service desk tool seamlessly supports broader IT operations (Incident, Request, and ...
IT Project Manager
$100K - $119K/yr
... remote tool service delivery software (i.e., beyond trust/Bomgar) to ensure all IT SERVICE DESK policies are followed. * Analyze and report IT service desk trouble ticket data in either word or ...
IT Project Manager
$100K - $119K/yr
... remote tool service delivery software (i.e., beyond trust/Bomgar) to ensure all IT SERVICE DESK policies are followed. * Analyze and report IT service desk trouble ticket data in either word or ...
Halo ITSM Developer
Salisbury, MD · Remote
$55 - $75/hr
... Remote Hourly Rate: $55-75 per hour Position Overview We are seeking a specialized Halo ITSM ... Ensure the service desk tool seamlessly supports broader IT operations (Incident, Request, and ...
Quick apply
Halo ITSM Developer
Salisbury, MD · Remote
$55 - $75/hr
... Remote Hourly Rate: $55-75 per hour Position Overview We are seeking a specialized Halo ITSM ... Ensure the service desk tool seamlessly supports broader IT operations (Incident, Request, and ...
Halo ITSM Developer
Salisbury, MD · Remote
$55 - $75/hr
... Remote Hourly Rate: $55-75 per hour Position Overview We are seeking a specialized Halo ITSM ... Ensure the service desk tool seamlessly supports broader IT operations (Incident, Request, and ...
Quick apply
Halo ITSM Developer
Salisbury, MD · Remote
$55 - $75/hr
... Remote Hourly Rate: $55-75 per hour Position Overview We are seeking a specialized Halo ITSM ... Ensure the service desk tool seamlessly supports broader IT operations (Incident, Request, and ...
Help Desk / IT Support Specialist
San Francisco, CA · Remote
$25 - $30/hr
About the Role We are looking for a Help Desk / IT Support Specialist to join our US team. You will ... This is a fully remote position open to candidates anywhere in the United States. What You Will Do
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Help Desk / IT Support Specialist
San Francisco, CA · Remote
$25 - $30/hr
About the Role We are looking for a Help Desk / IT Support Specialist to join our US team. You will ... This is a fully remote position open to candidates anywhere in the United States. What You Will Do
Contractor Required-Mon and Wed--On going commitment-Urgent requirement
Asbury Park, NJ · Remote
$23 - $31.50/hr
Act as the liaison between on-site operations and the remote IT support team overseas ... Works closely with the remote service desk team to resolve technical issues. Customer support and ...
Contractor Required-Mon and Wed--On going commitment-Urgent requirement
Asbury Park, NJ · Remote
$23 - $31.50/hr
Act as the liaison between on-site operations and the remote IT support team overseas ... Works closely with the remote service desk team to resolve technical issues. Customer support and ...
Tier 2 IT Service Desk Representative
Washington, DC · Remote
$30 - $35/hr
Description: On-site 4-5 days/week in Washington, DC Our client seeks a Tier 2 IT Service Desk ... Configure and troubleshoot VPN, remote access, and secure connectivity solutions. * Perform ...
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Tier 2 IT Service Desk Representative
Washington, DC · Remote
$30 - $35/hr
Description: On-site 4-5 days/week in Washington, DC Our client seeks a Tier 2 IT Service Desk ... Configure and troubleshoot VPN, remote access, and secure connectivity solutions. * Perform ...
Service Desk Site Lead/Remote
Jersey City, NJ · Remote
$80 - $150/hr
Lead and coordinate daily service desk operations to ensure high-quality IT support services. * Supervise service desk analysts and technicians, providing guidance, coaching, and performance feedback.
Quick apply
Service Desk Site Lead/Remote
Jersey City, NJ · Remote
$80 - $150/hr
Lead and coordinate daily service desk operations to ensure high-quality IT support services. * Supervise service desk analysts and technicians, providing guidance, coaching, and performance feedback.
Remote Service Desk It information
See salary details
$8.65 - $11.32
6% of jobs
$11.32 - $13.99
9% of jobs
$14.79 is the 25th percentile. Wages below this are outliers.
$13.99 - $16.65
31% of jobs
The median wage is $17.04 / hr.
$16.65 - $19.32
25% of jobs
$21.05 is the 75th percentile. Wages above this are outliers.
$19.32 - $21.98
5% of jobs
$21.98 - $24.65
9% of jobs
$24.65 - $27.32
5% of jobs
$27.32 - $29.98
4% of jobs
$29.98 - $32.65
1% of jobs
$32.65 - $35.31
1% of jobs
$35.31 - $37.98
2% of jobs
$8
$20
$37
How much do remote service desk it jobs pay per hour?
As of Aug 6, 2026, the average hourly pay for remote service desk it in the United States is $20.27, according to ZipRecruiter salary data. Most workers in this role earn between $14.66 and $23.80 per hour, depending on experience, location, and employer.
What are some common challenges faced by remote service desk IT professionals, and how can they effectively overcome them?
Remote Service Desk IT professionals often encounter challenges such as troubleshooting issues without physical access to devices, managing multiple support tickets simultaneously, and ensuring clear communication with users who may have varying levels of technical expertise. To overcome these challenges, it's important to develop strong remote diagnostic skills, use collaborative tools efficiently, and maintain clear documentation. Building rapport with users and proactively following up on issues can also help ensure successful resolution and user satisfaction.
What is a remote service desk IT professional?
Remote Service Desk IT professionals are specialists who provide technical support and troubleshooting assistance to users, typically via phone, email, or chat, without being physically present onsite. They help resolve issues related to software, hardware, network connectivity, and user accounts, ensuring that employees or customers can work efficiently. These professionals often use remote access tools to diagnose and solve problems and may escalate complex issues to higher-level IT staff if needed. Their work is essential for organizations with distributed teams or remote workers, ensuring consistent IT support regardless of location.
What are the key skills and qualifications needed to thrive as a remote service desk IT professional?
To thrive as a Remote Service Desk IT professional, you need a solid understanding of computer systems, networking basics, troubleshooting, and typically an associate's degree or relevant IT certifications such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems like ServiceNow, remote access tools, and knowledge base platforms is commonly required. Strong communication, patience, and problem-solving skills are essential for resolving user issues efficiently and maintaining customer satisfaction. These skills and qualities are crucial for delivering timely technical support, minimizing downtime, and ensuring seamless IT operations in a remote environment.
What is the difference between Remote Service Desk It vs Remote Help Desk Technician?
| Aspect | Remote Service Desk It | Remote Help Desk Technician |
|---|---|---|
| Certifications | CompTIA A+, ITIL, HDI-Support Center | CompTIA A+, Microsoft Certified, HDI-Support Center |
| Work Environment | Remote, corporate IT support, troubleshooting hardware/software | Remote, customer support, troubleshooting software/hardware issues |
| Employer & Industry | IT departments, managed service providers, corporate sectors | IT support companies, customer service centers, corporate IT |
Remote Service Desk It and Remote Help Desk Technician roles both involve remote troubleshooting and support. The main difference lies in their focus: Remote Service Desk It typically supports internal IT infrastructure, while Remote Help Desk Technicians often assist external customers. Both roles require similar certifications and work environments, making them closely related but distinct in their primary support focus.
More about Remote Service Desk It jobs
What cities are hiring for Remote Service Desk It jobs? Cities with the most Remote Service Desk It job openings:
What are the most commonly searched types of Service Desk It jobs? The most popular types of Service Desk It jobs are:
What states have the most Remote Service Desk It jobs? States with the most job openings for Remote Service Desk It jobs include:
What job categories do people searching Remote Service Desk It jobs look for? The top searched job categories for Remote Service Desk It jobs are:
Job description
Job Summary for Service Desk Support:
We are seeking a Service Desk Support Analyst to provide first-level technical support to end users. This role involves troubleshooting hardware, software, and network issues while ensuring a high level of customer satisfaction and timely resolution of incidents.
Job Qualifications and Responsibilities for Service Desk Support:
Experience in Service Desk / IT Support / Help Desk roles
Strong knowledge of:
Experience with ticketing systems (ServiceNow, JIRA, Remedy, etc.)
Familiarity with Active Directory and user management
Basic understanding of hardware troubleshooting
We are seeking a Service Desk Support Analyst to provide first-level technical support to end users. This role involves troubleshooting hardware, software, and network issues while ensuring a high level of customer satisfaction and timely resolution of incidents.
Job Qualifications and Responsibilities for Service Desk Support:
Experience in Service Desk / IT Support / Help Desk roles
Strong knowledge of:
- Windows OS (Windows 10/11)
- Microsoft Office 365
- Basic networking (VPN, DNS, IP concepts)
Experience with ticketing systems (ServiceNow, JIRA, Remedy, etc.)
Familiarity with Active Directory and user management
Basic understanding of hardware troubleshooting
About System Soft Technologies
Sourced by ZipRecruiter
Industry
It services
Company size
501 - 1,000 Employees
Headquarters location
Tampa, FL, US
Year founded
1999