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Remote Service Desk It Jobs in California (NOW HIRING)

Gursey

IT Director

Los Angeles, CA · On-site +1

Service Delivery & End-User Technology * Ensure responsive, consistent, and professional IT support across all firm offices and remote employees. * Establish and monitor service desk standards ...

Shield

Service Desk Manager - Tier II

Anaheim, CA · On-site +1

$93K - $108K/yr

IronOrbit - Remote Compensation: $93,600 - $108,160 / year Description IronOrbit is seeking a Tier ... Skills, Knowledge & Expertise * 3+ years in an IT support or service management leadership role ...

Mendocino Farms

IT HELP DESK TECHNICIAN

El Segundo, CA · On-site +1

$50K - $68K/yr

We are seeking a sharp, service-oriented IT Help Desk Technician who thrives in a fast-paced ... Perform remote diagnostics and in-person support as needed (store visits, technology installations ...

Zwift

Director, IT

Long Beach, CA · On-site +1

Manage a small, remote team * Manage contractors as needed * Be responsible for managing and operating all corporate IT assets * Manage IT Help Desk * Participate in PCI DSS compliance effort

Zwift

Director, IT

Long Beach, CA · On-site +1

Manage a small, remote team * Manage contractors as needed * Be responsible for managing and operating all corporate IT assets * Manage IT Help Desk * Participate in PCI DSS compliance effort

Treeline

Client IT Engineer

San Francisco, CA · On-site +1

$75K - $90K/yr

About Us A Treeline business unit specialized in managed IT services for nonprofits, schools, and ... This is hands-on client IT engineering, not a remote-only help desk. Candidates must be based in ...

Treeline

Client IT Engineer

San Francisco, CA · On-site +1

$75K - $90K/yr

About Us A Treeline business unit specialized in managed IT services for nonprofits, schools, and ... This is hands-on client IT engineering, not a remote-only help desk. Candidates must be based in ...

Treeline

Client IT Engineer

Los Angeles, CA · On-site +1

$70K - $85K/yr

About Us A Treeline business unit specializing in managed IT services for nonprofits, schools, and ... This is hands-on client IT engineering, not a remote-only help desk. Candidates must be based in ...

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Remote Service Desk It information

What is a remote service desk IT professional?

Remote Service Desk IT professionals are specialists who provide technical support and troubleshooting assistance to users, typically via phone, email, or chat, without being physically present onsite. They help resolve issues related to software, hardware, network connectivity, and user accounts, ensuring that employees or customers can work efficiently. These professionals often use remote access tools to diagnose and solve problems and may escalate complex issues to higher-level IT staff if needed. Their work is essential for organizations with distributed teams or remote workers, ensuring consistent IT support regardless of location.

What are the key skills and qualifications needed to thrive as a remote service desk IT professional?

To thrive as a Remote Service Desk IT professional, you need a solid understanding of computer systems, networking basics, troubleshooting, and typically an associate's degree or relevant IT certifications such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems like ServiceNow, remote access tools, and knowledge base platforms is commonly required. Strong communication, patience, and problem-solving skills are essential for resolving user issues efficiently and maintaining customer satisfaction. These skills and qualities are crucial for delivering timely technical support, minimizing downtime, and ensuring seamless IT operations in a remote environment.

What are some common challenges faced by remote service desk IT professionals, and how can they effectively overcome them?

Remote Service Desk IT professionals often encounter challenges such as troubleshooting issues without physical access to devices, managing multiple support tickets simultaneously, and ensuring clear communication with users who may have varying levels of technical expertise. To overcome these challenges, it's important to develop strong remote diagnostic skills, use collaborative tools efficiently, and maintain clear documentation. Building rapport with users and proactively following up on issues can also help ensure successful resolution and user satisfaction.

What is the difference between Remote Service Desk It vs Remote Help Desk Technician?

AspectRemote Service Desk ItRemote Help Desk Technician
CertificationsCompTIA A+, ITIL, HDI-Support CenterCompTIA A+, Microsoft Certified, HDI-Support Center
Work EnvironmentRemote, corporate IT support, troubleshooting hardware/softwareRemote, customer support, troubleshooting software/hardware issues
Employer & IndustryIT departments, managed service providers, corporate sectorsIT support companies, customer service centers, corporate IT

Remote Service Desk It and Remote Help Desk Technician roles both involve remote troubleshooting and support. The main difference lies in their focus: Remote Service Desk It typically supports internal IT infrastructure, while Remote Help Desk Technicians often assist external customers. Both roles require similar certifications and work environments, making them closely related but distinct in their primary support focus.

What are the most commonly searched types of Service Desk It jobs in California?

The most popular types of Service Desk It jobs in California are:

What are popular job titles related to Remote Service Desk It jobs in California?

For Remote Service Desk It jobs in California, the most frequently searched job titles are:

What job categories do people searching Remote Service Desk It jobs in California look for?

The top searched job categories for Remote Service Desk It jobs in California are:

What cities in California are hiring for Remote Service Desk It jobs?

Cities in California with the most Remote Service Desk It job openings:

Remote Service Desk It jobs near you

IT Director

Gursey

Los Angeles, CA • On-site, Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 8 days ago

Job description

Job Title: IT Director
Department: Information Technology
Location: Remote/Hybrid
Description of Role:
Gursey Schneider LLP is seeking an experienced IT Director to lead the firm's technology operations, infrastructure, cybersecurity, service delivery, and IT team. This is a hands-on leadership role responsible for ensuring that the firm's technology environment is secure, reliable, well-managed, and aligned with the needs of a growing professional services organization.
Reporting to the Director of Administration, the IT Director will provide day-to-day leadership of the IT function, establish clear ownership and accountability across the team, strengthen operational processes and documentation, and drive key infrastructure and technology initiatives.
The successful candidate will combine strong technical depth with demonstrated people leadership and the ability to operate effectively in a professional services environment.
Key Responsibilities:
IT Leadership & Operations
  • Provide day-to-day leadership and direction for the IT department, including infrastructure, systems administration, networking, service desk, and software development.
  • Establish priorities, assign ownership, monitor progress, and ensure timely completion of projects and operational responsibilities.
  • Develop and maintain effective IT policies, procedures, standards, documentation, and escalation processes.
  • Establish appropriate coverage, cross-training, and succession planning to reduce single points of failure within the IT function.
  • Manage IT vendors, consultants, service providers, contracts, and technology-related relationships.
  • Partner with firm leadership and department stakeholders to identify technology needs and translate them into practical solutions.

Infrastructure & Cloud
  • Oversee the firm's Microsoft 365, Entra ID/Active Directory, Azure, VMware, server, storage, backup, and related infrastructure.
  • Provide oversight of the firm's data center environment and technology infrastructure supporting multiple offices.
  • Lead efforts to modernize infrastructure and appropriately transition workloads and services to cloud-based platforms.
  • Ensure effective backup, disaster recovery, business continuity, and infrastructure resilience.
  • Oversee network architecture and operations, including firewalls, switches, wireless infrastructure, connectivity, and remote access.
  • Maintain appropriate lifecycle management for servers, network equipment, endpoints, and other technology assets.

Cybersecurity
  • Provide leadership for the firm's cybersecurity program and security operations.
  • Maintain appropriate security controls across endpoints, identity, email, networks, cloud services, and firm systems.
  • Oversee vulnerability management, patching, endpoint protection, access controls, security monitoring, incident response, and remediation.
  • Coordinate security assessments, penetration testing, cybersecurity insurance requirements, and other third-party security reviews.
  • Ensure technology practices appropriately protect confidential client and firm information and support applicable professional and regulatory requirements.

Service Delivery & End-User Technology
  • Ensure responsive, consistent, and professional IT support across all firm offices and remote employees.
  • Establish and monitor service desk standards, escalation procedures, and performance expectations.
  • Improve endpoint management, software deployment, patching, imaging, and device lifecycle processes.
  • Provide oversight and strategic direction for modern endpoint management, software deployment, and device-management technologies.
  • Identify recurring support issues and implement systemic solutions rather than relying on manual intervention.

Projects & Technology Strategy
  • Develop and maintain an IT roadmap aligned with the firm's operational and strategic priorities.
  • Lead major technology initiatives from planning through implementation and stabilization.
  • Evaluate new technologies and make recommendations based on business value, security, reliability, cost, and supportability.
  • Establish stronger project-management discipline, including defined scope, ownership, timelines, dependencies, risks, and status reporting.
  • Work closely with firm leadership on technology modernization, automation, AI initiatives, application integrations, and process improvement.
  • Proactively identify and evaluate opportunities to use automation, AI, robotic process automation (RPA), integrations, and other emerging technologies to improve efficiency, reduce manual processes, and enhance the employee and client experience.
  • Partner with business leaders and the software development team to identify technology-enabled process improvements and translate business needs into practical, scalable solutions.

Team Leadership
  • Manage, coach, and develop a multidisciplinary IT team.
  • Establish clear roles, responsibilities, performance expectations, and accountability.
  • Conduct regular team and individual meetings and provide effective feedback and professional development.
  • Promote collaboration and knowledge sharing across infrastructure, service desk, development, and other technology functions.
  • Build sufficient redundancy and cross-training to ensure continuity of critical IT operations.

What Success Looks Like
The IT Director will bring stronger day-to-day leadership, structure, accountability, and strategic direction to the IT function while maintaining a highly reliable technology environment. Early priorities will include assessing the current infrastructure and team, strengthening documentation and cross-training, improving project execution, reducing key-person dependencies, formalizing disaster recovery and operational processes, and developing a clear technology roadmap for the firm. The successful IT Director will also bring a forward-looking approach to technology, proactively identifying opportunities to modernize how the firm operates through automation, AI, integration, and other emerging technologies.
Required Qualifications:
  • 10+ years of progressively responsible information technology experience, including significant infrastructure and IT operations responsibilities.
  • 5+ years of IT management or leadership experience.
  • Strong technical knowledge of Microsoft 365, Azure, Entra ID/Active Directory, Windows Server, VMware, networking, endpoint management, backup/disaster recovery, and cybersecurity.
  • Demonstrated experience managing IT infrastructure in a multi-office organization.
  • Experience leading technical teams and managing employees across different IT disciplines.
  • Strong understanding of cybersecurity principles, controls, incident response, and risk management.
  • Demonstrated ability to manage multiple projects and competing priorities while maintaining reliable day-to-day operations.
  • Strong written and verbal communication skills, including the ability to communicate technical issues effectively to nontechnical leadership.

Preferred Qualifications
  • Bachelor's degree in information technology, computer science, or a related field, or equivalent professional experience.
  • Experience within an accounting firm or other professional services organization.
  • Experience supporting environments with significant confidentiality, security, and regulatory requirements.
  • Experience with cloud migration and infrastructure modernization.
  • Experience developing or improving disaster recovery and business continuity capabilities.
  • Relevant professional certifications such as CISSP, CISM, PMP, Microsoft, VMware, or comparable credentials.
  • Experience managing geographically distributed and/or remote technical teams.
  • Demonstrated interest in and experience evaluating or implementing emerging technologies, including AI, workflow automation, RPA, APIs/integrations, and related productivity technologies.

$185,000 - $225,000 a year
The annual salary target for this job in this market is $185,000 - $225,000. The specific compensation for this role will be determined based on the market demand, education, experience, and skill set of the individual selected for this position.
The compensation above is not representative of an employee's total compensation. In addition to income, the following benefits are available: comprehensive medical, dental, and vision insurance, retirement savings, life and disability insurance, profit sharing and 401(k) match, certification incentives, education assistance, referral program, and more.
Benefits: G|S offers market-leading benefits, including medical/dental/vision insurance, profit-sharing plan contributions, a 401(k)-match plan, paid parental leave, and generous holiday and PTO pay. We also offer fun intangible perks such as our annual ski/camping trip, black-tie holiday party, quarterly departmental mixers (travel stipend included), and paid continuing education.
About Us: Gursey | Schneider LLP is a Top 100 Firm and a 10-time recipient of Inside Public Accounting's Best of the Best Firms, with more than 40 years of success in the market. Our firm consists of over 200 accounting professionals, and our talented people consistently drive the success of our business through thoughtful strategy and creative problem-solving.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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