ZipRecruiter

Log In

1

Service Desk Support Analyst Jobs in California (NOW HIRING)

Highstreet IT

Service Desk Support Analyst

Los Angeles, CA · On-site

$22 - $30.25/hr

The role of the Service Desk Analyst is to provide a wide range of services related to Incident ... The primary function of this position is to provide technical support for hardware, software ...

Red Cup IT Inc

MSP Service Desk & Support

Los Angeles, CA · On-site +1

$21.50 - $29/hr

We are looking for an MSP Service Desk & Support who is responsible for providing first- and second ... Strong troubleshooting and analytical abilities * Ability to manage multiple tickets and priorities ...

Red Cup IT, Inc.

MSP Service Desk & Support

Los Angeles, CA · On-site

$21.50 - $29/hr

We are looking for an MSP Service Desk & Support who is responsible for providing first- and second ... Strong troubleshooting and analytical abilities * Ability to manage multiple tickets and priorities ...

Red Cup IT Inc

MSP Service Desk Manager

Los Angeles, CA · On-site +1

... day support operations, and ensuring consistent, high-quality service delivery to all managed ... Monitor and analyze service desk metrics and trends (ticket volume, categories, aging, first ...

IMIA, LLC

Service Desk Analyst III

San Diego, CA

$80K - $90K/yr

SUMMARY The Service Desk Analyst III provides advanced technical support for end users across the organization by receiving, documenting, prioritizing, troubleshooting, resolving, and escalating ...

next page

Showing results 1-20

All JobsService Desk Support Analyst JobsService Desk Support Analyst Jobs in California

Service Desk Support Analyst information

See California salary details

$14

$23

$35

How much do service desk support analyst jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for service desk support analyst in California is $23.77, according to ZipRecruiter salary data. Most workers in this role earn between $19.47 and $26.59 per hour, depending on experience, location, and employer.

What is the difference between Service Desk Support Analyst vs Help Desk Technician?

AspectService Desk Support AnalystHelp Desk Technician
CertificationsITIL, CompTIA A+CompTIA A+, HDI
Work EnvironmentCorporate IT, enterprise supportHelp desk, technical support centers
Employer & IndustryBusinesses, government agenciesIT service providers, small businesses
Common Search IntentTechnical support, troubleshooting, customer serviceBasic technical issues, user support

The Service Desk Support Analyst typically handles more complex issues, provides higher-level support, and may assist with incident management. Help Desk Technicians focus on resolving basic technical problems and user inquiries. Both roles require strong communication skills and technical knowledge, but the Service Desk Support Analyst often works in a more structured, enterprise environment with broader responsibilities.

What does a service desk support analyst do?

A Service Desk Support Analyst provides technical support and assistance to users experiencing issues with hardware, software, or other IT-related problems. They are responsible for troubleshooting problems, resolving tickets, escalating complex issues, and ensuring users can efficiently use technology tools. Service Desk Support Analysts often communicate solutions via phone, email, or chat, and may also create documentation or guides to help users resolve common issues. Their goal is to minimize downtime and maintain productivity for employees or clients.

What are the key skills and qualifications needed to thrive as a service desk support analyst, and why are they important?

To thrive as a Service Desk Support Analyst, you need a solid understanding of IT troubleshooting, customer service principles, and usually an associate degree or relevant certifications such as CompTIA A+ or ITIL Foundation. Familiarity with ticketing systems like ServiceNow or Jira, as well as remote desktop tools, is commonly required. Strong communication, patience, and problem-solving abilities help analysts effectively address user concerns and collaborate with team members. These skills and qualifications are essential for quickly resolving technical issues and ensuring seamless IT support for organizational productivity.

What are the most common challenges faced by service desk support analysts, and how can they be overcome?

Service Desk Support Analysts often encounter challenges such as managing high ticket volumes, handling complex technical issues, and maintaining clear communication with users of varying technical backgrounds. To overcome these, it's important to prioritize tickets effectively, continuously update technical knowledge, and develop strong interpersonal skills. Many organizations provide ongoing training and encourage collaboration with more experienced team members, which helps analysts resolve issues efficiently and grow in their roles.
What are popular job titles related to Service Desk Support Analyst jobs in California? For Service Desk Support Analyst jobs in California, the most frequently searched job titles are:
What job categories do people searching Service Desk Support Analyst jobs in California look for? The top searched job categories for Service Desk Support Analyst jobs in California are:
What cities in California are hiring for Service Desk Support Analyst jobs? Cities in California with the most Service Desk Support Analyst job openings:
Service Desk Support Analyst jobs near you
Infographic showing various Service Desk Support Analyst job openings in California as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $49,450 per year, or $23.8 per hour.

Service Desk Support Analyst

Highstreet IT

Los Angeles, CA • On-site

$22 - $30.25/hr

Full-time

Re-posted 13 days ago

Job description

The Service Desk Analyst is the central point of contact between the customer and Highstreet's service delivery organization. The role of the Service Desk Analyst is to provide a wide range of services related to Incident Management and Request Management as defined by ITIL. Setting customer expectations and providing useful status updates is necessary as part of the job to achieve superior customer satisfaction.
This position requires the SD Analyst to utilize a vast array of experience and skills, systems and tools, in support of customers' IT organizations and end-users. The primary function of this position is to provide technical support for hardware, software, network, and telephony related issues, achieving first call resolution whenever possible through use of the knowledge-base and collaboration with tier-2 resolvers. Since the SD Analyst is primarily focused on providing phone support to the customer, outstanding communications skills is essential.
Responsibilities
Responsibilities include:
  • Receive and log customer Incidents and Service Requests received by phone, email or self service
  • Accurately classify, prioritize, and record Incident & Request details into the ticketing system
  • Providing first contact resolution when possible
  • Assist with dispatch functions and routing of tickets to field techs
  • Routing of tickets to tier-2 resolvers when necessary
  • Tracking and communications with the customer throughout ticket lifecycle
  • Ticket closing upon customer consent

Qualifications
Skill Requirements:
  • Maintains cooperative working relationships with staff members; a good team player
  • Customer focused with an understanding of business impacts
  • Detail oriented and organized
  • Outstanding oral communication skills (English language)
  • Ability to take and provide direction
  • Good troubleshooting and customer service skills
  • Familiar with IT Service Management concepts, practices, and procedures

Technical Requirements
  • Use of remote support tools for diagnosis and resolution
  • Break/fix for Mac OS, Win 7/Win 8/Win10
  • Break/fix for PC, laptop, Mac, iPad, iPhone, Blackberry, android, printers
  • Break/fix for desktop and mobile device applications:
    • MS Office Software
    • O365 experience
    • Adobe CS Suite
    • VMware
    • Web browsers IE /Mozilla/Safari/Chrome
  • Password reset and AD unlocks
  • Layer 1 newtorking troubleshooting skills
  • AS400 experience a plus
  • Citrix Experience
  • Writing resolutions and processes and contributing to internal knowledge-base
  • Continual Service Improvement for Service Desk function
  • Other tasks assigned by management.
  • Knowledge of the ITIL framework and lifecycle

Experience:
  • 4+ years Service Desk experience
  • Strong customer service skills
  • Technical Certifications: CompTIA, A+, MSCE a plus

This is a full time salaried plus benefits position with Highstreet IT, onsite at our offices in Islandia, NY. The hours are
M-Th 6PM-4AM.
Skills & Requirements Qualifications

Apply