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Service Desk Support Analyst Jobs (NOW HIRING)

Enclipse Corp.

Service Desk Support Analyst

Saint Paul, MN · On-site

$20.75 - $28.25/hr

Service Desk Support Analyst Location: Saint Paul, MN (Hybrid) Client is seeking one full-time resource to work as the Service Desk Support Analyst. The selected resource will provide technical ...

vTech Solution

Service Desk support

Denver, CO · On-site

Service Desk Support Job Title: Help Desk Support I Work Location: Denver, Colorado - 80203 ... This position provides Tier I and Tier II support for customers at identified agencies by analyzing ...

JConnect Infotech

Service Desk Support

Columbus, OH · On-site

$18.75 - $25.25/hr

Service Desk Support Service Desk Support (Assistive) A Service Desk Engineer requiring over 5+ years of experience in End User Computing, Microsoft Windows Technologies, Active Directory, and ...

JConnect Infotech

Service Desk Support

South Jordan, UT · On-site

$19 - $25.50/hr

Service Desk Support Service Desk Support (Assistive) A Service Desk Engineer requiring over 5+ years of experience in End User Computing, Microsoft Windows Technologies, Active Directory, and ...

New York Racing Association

Service Desk Support Specialist Apply now Job no: 493526 Work type: Regular Full Time Location ... Participate in problem management and contribute to root cause analysis efforts. * Follow ...

TEKsystems

Helpdesk Support Analyst

Birmingham, AL

$20 - $25/hr

Description The Service Desk analyst position is responsible for providing the frontline, single ... The support analyst must combine World Class customer service and is also a technical expert that ...

Ubertal Inc

Help Desk Analyst

San Antonio, TX · On-site

$18.50 - $25.25/hr

Help Desk Support Analyst Location: San Antonio, TX Duration: 8-month contract We are hiring for the role of Help Desk Support Analyst. Below are the key details: Role Overview Provide first-level ...

Healthcare IT Leaders

Service Desk Analyst

Kansas City, MO · On-site

$20 - $27.25/hr

... Desk Analysts to add to our Continuous Services team. Currently, we are looking for candidates with ... Any Cerner, Epic, or prior EHR support experience is highly preferred. These positions are ...

New

TEKsystems

Service Desk Analyst

Golden Valley, MN

$20 - $23/hr

Description Service Desk Analysts will provide customer service and technical support to all Tactile employees and is responsible for providing resolutions through expert problem identification ...

Pipe Recruit

Service Desk Consultant/Lead

Raleigh, NC · On-site

This role involves leading a team of support analysts, optimizing IT support processes, and ... Service Desk Management: * Oversee day-to-day IT support operations, ensuring timely resolution of ...

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Service Desk Support Analyst information

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How much do service desk support analyst jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for service desk support analyst in the United States is $24.09, according to ZipRecruiter salary data. Most workers in this role earn between $19.71 and $26.92 per hour, depending on experience, location, and employer.

What does a service desk support analyst do?

A Service Desk Support Analyst provides technical support and assistance to users experiencing issues with hardware, software, or other IT-related problems. They are responsible for troubleshooting problems, resolving tickets, escalating complex issues, and ensuring users can efficiently use technology tools. Service Desk Support Analysts often communicate solutions via phone, email, or chat, and may also create documentation or guides to help users resolve common issues. Their goal is to minimize downtime and maintain productivity for employees or clients.

What are the key skills and qualifications needed to thrive as a service desk support analyst, and why are they important?

To thrive as a Service Desk Support Analyst, you need a solid understanding of IT troubleshooting, customer service principles, and usually an associate degree or relevant certifications such as CompTIA A+ or ITIL Foundation. Familiarity with ticketing systems like ServiceNow or Jira, as well as remote desktop tools, is commonly required. Strong communication, patience, and problem-solving abilities help analysts effectively address user concerns and collaborate with team members. These skills and qualifications are essential for quickly resolving technical issues and ensuring seamless IT support for organizational productivity.

What are the most common challenges faced by service desk support analysts, and how can they be overcome?

Service Desk Support Analysts often encounter challenges such as managing high ticket volumes, handling complex technical issues, and maintaining clear communication with users of varying technical backgrounds. To overcome these, it's important to prioritize tickets effectively, continuously update technical knowledge, and develop strong interpersonal skills. Many organizations provide ongoing training and encourage collaboration with more experienced team members, which helps analysts resolve issues efficiently and grow in their roles.

What is the difference between Service Desk Support Analyst vs Help Desk Technician?

AspectService Desk Support AnalystHelp Desk Technician
CertificationsITIL, CompTIA A+CompTIA A+, HDI
Work EnvironmentCorporate IT, enterprise supportHelp desk, technical support centers
Employer & IndustryBusinesses, government agenciesIT service providers, small businesses
Common Search IntentTechnical support, troubleshooting, customer serviceBasic technical issues, user support

The Service Desk Support Analyst typically handles more complex issues, provides higher-level support, and may assist with incident management. Help Desk Technicians focus on resolving basic technical problems and user inquiries. Both roles require strong communication skills and technical knowledge, but the Service Desk Support Analyst often works in a more structured, enterprise environment with broader responsibilities.

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States with the most job openings for Service Desk Support Analyst jobs include:

What job categories do people searching Service Desk Support Analyst jobs look for?

The top searched job categories for Service Desk Support Analyst jobs are:

Service Desk Support Analyst jobs near you
Infographic showing various Service Desk Support Analyst job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $50,106 per year, or $24.1 per hour.

Service Desk Support Analyst

Enclipse Corp.

Saint Paul, MN • On-site

$20.75 - $28.25/hr

Other

Posted 24 days ago

Job description

Service Desk Support Analyst
Location: Saint Paul, MN (Hybrid)
Job Description:
Client is seeking one full-time resource to work as the Service Desk Support Analyst. The selected resource will provide technical support for incidents and requests reported by users (approximately 5,000) including, but not limited to, password resets, account unlocks, troubleshooting Windows and macOS issues, VPN support, Microsoft 365 support, printer assistance, and incident triage. Services are anticipated to be conducted Monday through Friday from 6:30am to 5:00pm.

At a high level, the resource will will provide Service Desk Support for client systems. 
Responsibilities:

·         Provide timely and consistent IT phone-based user support

·         Maintain high-quality end-user experience

·         Meet real-time service objectives (RSOs)

·         Ensure proper documentation and escalation of incidents and requests

·         Respond to incidents and service requests within defined RSOs

·         Document troubleshooting steps and resolutions

·         Escalate issues appropriately

·         Maintain knowledge base accuracy

·         Follow security and identity verification procedures 

·         Provide knowledge transfer

Minimum Qualifications / Required Skills:

·         High school diploma/GED with four (4) years'''''''''''''''' experience in Technical Support roles

·         Knowledge of computer hardware, software, and mobile device components.

·         Knowledge of Windows, macOS, and mobile operating systems, including configuration and troubleshooting.

·         Knowledge of networking fundamentals such as TCP/IP, DNS, DHCP, and VPN.

·         Knowledge of Active Directory, Group Policy, and endpoint security tools.

·         Knowledge of ITIL best practices for incident and asset management.

·         Skilled in diagnosing and resolving complex hardware, software, and connectivity issues.

·         Skilled in prioritizing and resolving service tickets efficiently.

·         Skilled in communication and collaboration with users, technical staff, and management.

·         Skilled in analyzing and identifying trends or root causes of recurring technical issues.

·         Ability to identify potential IT security-related situations.

·         Ability to deliver high-quality, customer-focused technical support.

·         Ability to manage multiple priorities and meet deadlines in a dynamic environment.

·         Ability to adapt to evolving technologies and organizational needs.

Apply