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Service Desk Support Analyst Jobs (NOW HIRING)

System Soft Technologies

IT Service Desk Support

We are seeking a Service Desk Support Analyst to provide first-level technical support to end users. This role involves troubleshooting hardware, software, and network issues while ensuring a high ...

New

Highstreet IT

Service Desk Support Analyst

Los Angeles, CA · On-site

$22 - $30.25/hr

The role of the Service Desk Analyst is to provide a wide range of services related to Incident ... The primary function of this position is to provide technical support for hardware, software ...

Vision Technologies, Inc

Service Desk Analyst

Easton, PA · On-site

$19.50 - $26.50/hr

Overview The Service Desk Support Analyst will provide first level technical support to end users on various technical issues and problems relating to hardware, software, and peripherals. The ...

vTech Solution

Service Desk support

Denver, CO · On-site

Service Desk Support Job Title: Help Desk Support I Work Location: Denver, Colorado - 80203 ... This position provides Tier I and Tier II support for customers at identified agencies by analyzing ...

vTech Solution

Service Desk support

Denver, CO

Service Desk Support Job Title: Help Desk Support I Work Location: Denver, Colorado - 80203 ... This position provides Tier I and Tier II support for customers at identified agencies by analyzing ...

Coforge

Service Desk Support

Charleston, WV

$19.50 - $26.25/hr

We at Coforge are seeking Service Desk Support with the below mentioned skill-set and who can work onsite from Charleston, WV location. Role : Service Desk Support Location : Charleston, WV Mode Of ...

JConnect Infotech

Service Desk Support

South Jordan, UT · On-site

$19 - $25.50/hr

Service Desk Support Service Desk Support (Assistive) A Service Desk Engineer requiring over 5+ years of experience in End User Computing, Microsoft Windows Technologies, Active Directory, and ...

New York Racing Association

Service Desk Support Specialist Apply now Job no: 493526 Work type: Regular Full Time Location ... Participate in problem management and contribute to root cause analysis efforts. * Follow ...

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Service Desk Support Analyst information

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How much do service desk support analyst jobs pay per hour?

As of Jun 6, 2026, the average hourly pay for service desk support analyst in the United States is $24.09, according to ZipRecruiter salary data. Most workers in this role earn between $19.71 and $26.92 per hour, depending on experience, location, and employer.

What is the difference between Service Desk Support Analyst vs Help Desk Technician?

AspectService Desk Support AnalystHelp Desk Technician
CertificationsITIL, CompTIA A+CompTIA A+, HDI
Work EnvironmentCorporate IT, enterprise supportHelp desk, technical support centers
Employer & IndustryBusinesses, government agenciesIT service providers, small businesses
Common Search IntentTechnical support, troubleshooting, customer serviceBasic technical issues, user support

The Service Desk Support Analyst typically handles more complex issues, provides higher-level support, and may assist with incident management. Help Desk Technicians focus on resolving basic technical problems and user inquiries. Both roles require strong communication skills and technical knowledge, but the Service Desk Support Analyst often works in a more structured, enterprise environment with broader responsibilities.

What does a Service Desk Support Analyst do?

A Service Desk Support Analyst provides technical support and assistance to users experiencing issues with hardware, software, or other IT-related problems. They are responsible for troubleshooting problems, resolving tickets, escalating complex issues, and ensuring users can efficiently use technology tools. Service Desk Support Analysts often communicate solutions via phone, email, or chat, and may also create documentation or guides to help users resolve common issues. Their goal is to minimize downtime and maintain productivity for employees or clients.

What are the key skills and qualifications needed to thrive as a Service Desk Support Analyst, and why are they important?

To thrive as a Service Desk Support Analyst, you need a solid understanding of IT troubleshooting, customer service principles, and usually an associate degree or relevant certifications such as CompTIA A+ or ITIL Foundation. Familiarity with ticketing systems like ServiceNow or Jira, as well as remote desktop tools, is commonly required. Strong communication, patience, and problem-solving abilities help analysts effectively address user concerns and collaborate with team members. These skills and qualifications are essential for quickly resolving technical issues and ensuring seamless IT support for organizational productivity.

What are the most common challenges faced by Service Desk Support Analysts, and how can they be overcome?

Service Desk Support Analysts often encounter challenges such as managing high ticket volumes, handling complex technical issues, and maintaining clear communication with users of varying technical backgrounds. To overcome these, it's important to prioritize tickets effectively, continuously update technical knowledge, and develop strong interpersonal skills. Many organizations provide ongoing training and encourage collaboration with more experienced team members, which helps analysts resolve issues efficiently and grow in their roles.
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Service Desk Support Analyst jobs near you
Service Desk Support Analyst

Service Desk Support Analyst

Michels Corporation

Otsego, MN

$25 - $31/hr

Other

Medical, Dental, Life, Retirement

Posted 21 days ago

Job description

Service Desk Support Analyst

Location: Ostego, MN | Full-time 

Improving America's infrastructure isn't for the weak. It takes grit, determination, and hard work to execute high impact projects. Michels Corporation engages 8,000 people and 18,000 pieces of heavy equipment in our insatiable drive to be the best. Our work improves lives. Find out how a career as a Service Desk Support Analyst can change yours.

As a Service Desk Support Analyst, you are the first point of contact for company-wide IT support. This position will assign and respond to requests and inquiries via phone, email, and in-person for all customer tools and solutions. Critical for success are strong professional management and communication skills. The anticipated salary range is $25.00 - $31.00. This information reflects the anticipated base salary range for this position based on current market data. Minimums and maximums may vary based on location. Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law.

Why Michels?

  1. We are consistently ranked among the top 10% of Engineering News-Record's Top 400 Contractors
  2. Our steady, strategic growth revolves around a commitment to quality
  3. We are family owned and operated
  4. We invest an average of $5,000 per employee on training each year
  5. We reward hard work and dedication with limitless opportunities
  6. We believe it is everyone's responsibility to promote safety, regardless of job titles.
  7. We offer a comprehensive benefits program including:
    • Health, Dental, and Life Insurance
    • Flexible Spending Accounts (FSA) and Health Savings Account (HSA)
    • Short- and Long-Term Disability Insurance
    • 401(k) Retirement Plan
    • Legal Assistance and Identity Theft Protection Plans
      (Benefits may vary based on position and location)

Why you?

  • You thrive in fast-paced environments under tight deadlines
  • You enjoy collaborating and communicating with your teammates
  • You like to know your efforts are noticed and appreciated
  • You have strong time management, verbal, and written communication skills

What it takes:

  • Associate's degree, 4-7 years of relevant experience, or an equivalent combination
  • Competent with Windows Operating Systems and Apple technologies (required)
  • Experience with Active Directory (required)
  • Provide technical assistance and support, either in person or over the phone, for incoming queries and issues related to computer systems, software, and hardware. Follow up with customers to ensure issue resolution and gain feedback on usage.
  • Create a positive customer support experience and build strong relationships through deep problem understanding, ensuring timely resolution or escalation, communicating promptly on progress, and handling customers with a professional attitude.
  • Support all mobile devices and processes in place. Support mobile devices online per cellular vendor: activate lines and devices, add user accounts and perform status changes. Maintain, upgrade and deploy mobile devices, software and applications and support MDM solution.
  • A valid driver license for the type(s) of vehicles you may be driving and an acceptable driving record

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