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Service Desk Support Analyst Jobs (NOW HIRING)

InstantServe LLC

Service Desk Support Analyst

$21 - $28.75/hr

Service Desk Support Analyst Location: Remote Position Overview :- We are seeking an experienced Service Desk Support Analyst to provide first-line technical support for a large enterprise ...

New

Centstone

Service Desk Support Analyst

Minneapolis, MN · Remote

$21 - $28.75/hr

Service Desk Support Analyst Location: Minnesota (Remote) Employment Type: Contract Schedule: Standard Business Hours (Occasional On-Site Meetings as Required) Experience: 2-4+ Years of Technical ...

New

Expleo

Service Desk Support Analyst

Saint Paul, MN · Remote

$41 - $45/hr

Trissential is hiring a Service Desk Support Analyst to join our client's team and provide exceptional technical support to end users. This is a fantastic opportunity to build your IT career, gain ...

Posted today

The Evolvers Group

Service Desk Support Analyst

Saint Paul, MN · On-site

$20.75 - $28.25/hr

Skilled in analyzing and identifying trends or root causes of recurring technical issues. * Ability ... support * Maintain high-quality end-user experience * Meet real-time service objectives (RSOs)

New

Virtelligence

Service Desk Support Analyst

Saint Paul, MN

$20.75 - $28.25/hr

... support * Maintain high-quality end-user experience * Meet real-time service objectives (RSOs ... Skilled in analyzing and identifying trends or root causes of recurring technical issues. * Ability ...

New

New York Racing Association

Service Desk Support Specialist Apply now Job no: 493526 Work type: Regular Full Time Location ... Participate in problem management and contribute to root cause analysis efforts. * Follow ...

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Service Desk Support Analyst information

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How much do service desk support analyst jobs pay per hour?

As of Jul 31, 2026, the average hourly pay for service desk support analyst in the United States is $24.09, according to ZipRecruiter salary data. Most workers in this role earn between $19.71 and $26.92 per hour, depending on experience, location, and employer.

What is the difference between Service Desk Support Analyst vs Help Desk Technician?

AspectService Desk Support AnalystHelp Desk Technician
CertificationsITIL, CompTIA A+CompTIA A+, HDI
Work EnvironmentCorporate IT, enterprise supportHelp desk, technical support centers
Employer & IndustryBusinesses, government agenciesIT service providers, small businesses
Common Search IntentTechnical support, troubleshooting, customer serviceBasic technical issues, user support

The Service Desk Support Analyst typically handles more complex issues, provides higher-level support, and may assist with incident management. Help Desk Technicians focus on resolving basic technical problems and user inquiries. Both roles require strong communication skills and technical knowledge, but the Service Desk Support Analyst often works in a more structured, enterprise environment with broader responsibilities.

What does a Service Desk Support Analyst do?

A Service Desk Support Analyst provides technical support and assistance to users experiencing issues with hardware, software, or other IT-related problems. They are responsible for troubleshooting problems, resolving tickets, escalating complex issues, and ensuring users can efficiently use technology tools. Service Desk Support Analysts often communicate solutions via phone, email, or chat, and may also create documentation or guides to help users resolve common issues. Their goal is to minimize downtime and maintain productivity for employees or clients.

What are the key skills and qualifications needed to thrive as a Service Desk Support Analyst, and why are they important?

To thrive as a Service Desk Support Analyst, you need a solid understanding of IT troubleshooting, customer service principles, and usually an associate degree or relevant certifications such as CompTIA A+ or ITIL Foundation. Familiarity with ticketing systems like ServiceNow or Jira, as well as remote desktop tools, is commonly required. Strong communication, patience, and problem-solving abilities help analysts effectively address user concerns and collaborate with team members. These skills and qualifications are essential for quickly resolving technical issues and ensuring seamless IT support for organizational productivity.

What are the most common challenges faced by Service Desk Support Analysts, and how can they be overcome?

Service Desk Support Analysts often encounter challenges such as managing high ticket volumes, handling complex technical issues, and maintaining clear communication with users of varying technical backgrounds. To overcome these, it's important to prioritize tickets effectively, continuously update technical knowledge, and develop strong interpersonal skills. Many organizations provide ongoing training and encourage collaboration with more experienced team members, which helps analysts resolve issues efficiently and grow in their roles.
More about Service Desk Support Analyst jobs
What cities are hiring for Service Desk Support Analyst jobs? Cities with the most Service Desk Support Analyst job openings:
What states have the most Service Desk Support Analyst jobs? States with the most job openings for Service Desk Support Analyst jobs include:
What job categories do people searching Service Desk Support Analyst jobs look for? The top searched job categories for Service Desk Support Analyst jobs are:
Service Desk Support Analyst jobs near you
Infographic showing various Service Desk Support Analyst job openings in the United States as of July 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $50,106 per year, or $24.1 per hour.

Service Desk Support Analyst

InstantServe LLC

Remote

$21 - $28.75/hr

Full-time

Posted yesterday

New

Job description

Job Title: Service Desk Support Analyst
Location: Remote
Position Overview:-
We are seeking an experienced Service Desk Support Analyst to provide first-line technical support for a large enterprise environment supporting approximately 5,000 end users. This role is responsible for delivering high-quality IT support by resolving technical incidents and service requests while maintaining excellent customer service standards. The ideal candidate will have strong troubleshooting skills across Windows, macOS, Microsoft 365, Active Directory, VPN, networking, and endpoint devices.
Minimum Qualifications
High School Diploma or GED with 4 years of Technical Support or Service Desk experience.
Education Substitution
Associate's Degree may substitute for 2 years of required experience.
Bachelor's Degree may substitute for the entire 4 years of required experience.
Desired Skills:-
  1. Strong knowledge of computer hardware, software, and mobile devices.
  2. Experience supporting Windows, macOS, and mobile operating systems.
  3. Understanding of networking fundamentals including:
  • TCP/IP
  • DNS
  • DHCP
  • VPN
  1. Experience with Active Directory and Group Policy.
  2. Knowledge of endpoint security solutions.
  3. Familiarity with ITIL best practices for Incident, Problem, and Asset Management.
  4. Ability to diagnose and resolve complex technical issues.
  5. Strong analytical and problem-solving skills.
  6. Experience prioritizing and managing multiple service tickets.
  7. Excellent verbal and written communication skills.
  8. Ability to identify recurring technical issues and recommend improvements.
  9. Awareness of IT security principles and incident reporting procedures.
  10. Strong customer service and interpersonal skills.
  11. Ability to work independently in a fast-paced environment.
  12. Adaptability to changing technologies and business requirements.
InstantServe logo

About InstantServe

Sourced by ZipRecruiter

InstantServe provides a one-stop solution to all Healthcare, IT/Non-IT Staffing needs. Established in 2016, InstantServe is a strong workforce of over 100+ go-getters with a demonstrated background in IT/Non-IT service. We are a nationally certified SBE from the Department of Administration (State of PA). As a proud Minority Woman Owned Small Business Enterprise (M/WBE), InstantServe boasts of a strong team of professionals who have extensive experience catering to several Federal, Public, Commercial, and Healthcare Clients which includes 26 States and 46 government agencies. InstantServe is a client-centric organization that offers cost-effective and reliable solutions. Client satisfaction is sacrosanct! Our team strives to provide the best staffing and IT solutions to take your business to the next level.

Industry

Recruiting and staffing services

Company size

11 - 50 Employees

Headquarters location

Wayne, PA, US

Year founded

2016

Social media

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