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Service Desk Support Analyst Jobs (NOW HIRING)

Safety National

SERVICE DESK SUPPORT II

Sumter, SC · On-site

The Service Desk Support II position provides the second level of contact for all support related ... analytical in solving problems; and the continuous need to be alert, precise, and accurate in ...

Pipe Recruit

Service Desk Consultant/Lead

Raleigh, NC · On-site

This role involves leading a team of support analysts, optimizing IT support processes, and ... Service Desk Management: * Oversee day-to-day IT support operations, ensuring timely resolution of ...

Sparks Group

Service Desk Support Associate

Mclean, VA · Hybrid

Sparks Group has partnered with a non-profit organization to find a Service Desk Support Associate . This is a contract role with a hybrid schedule: 2-3 days per week onsite. Your career development ...

Targa Resources

Service Desk Support

Houston, TX · On-site

Strong analytical, troubleshooting, and problem-solving skills with attention to detail. * Broad knowledge of end-user computing technologies, including Microsoft Windows and Office 365. * Working ...

Targa

Service Desk Support

Houston, TX

Strong analytical, troubleshooting, and problem-solving skills with attention to detail. * Broad knowledge of end-user computing technologies, including Microsoft Windows and Office 365. * Working ...

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Service Desk Support Analyst information

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How much do service desk support analyst jobs pay per hour?

As of Jun 6, 2026, the average hourly pay for service desk support analyst in the United States is $24.09, according to ZipRecruiter salary data. Most workers in this role earn between $19.71 and $26.92 per hour, depending on experience, location, and employer.

What is the difference between Service Desk Support Analyst vs Help Desk Technician?

AspectService Desk Support AnalystHelp Desk Technician
CertificationsITIL, CompTIA A+CompTIA A+, HDI
Work EnvironmentCorporate IT, enterprise supportHelp desk, technical support centers
Employer & IndustryBusinesses, government agenciesIT service providers, small businesses
Common Search IntentTechnical support, troubleshooting, customer serviceBasic technical issues, user support

The Service Desk Support Analyst typically handles more complex issues, provides higher-level support, and may assist with incident management. Help Desk Technicians focus on resolving basic technical problems and user inquiries. Both roles require strong communication skills and technical knowledge, but the Service Desk Support Analyst often works in a more structured, enterprise environment with broader responsibilities.

What does a Service Desk Support Analyst do?

A Service Desk Support Analyst provides technical support and assistance to users experiencing issues with hardware, software, or other IT-related problems. They are responsible for troubleshooting problems, resolving tickets, escalating complex issues, and ensuring users can efficiently use technology tools. Service Desk Support Analysts often communicate solutions via phone, email, or chat, and may also create documentation or guides to help users resolve common issues. Their goal is to minimize downtime and maintain productivity for employees or clients.

What are the key skills and qualifications needed to thrive as a Service Desk Support Analyst, and why are they important?

To thrive as a Service Desk Support Analyst, you need a solid understanding of IT troubleshooting, customer service principles, and usually an associate degree or relevant certifications such as CompTIA A+ or ITIL Foundation. Familiarity with ticketing systems like ServiceNow or Jira, as well as remote desktop tools, is commonly required. Strong communication, patience, and problem-solving abilities help analysts effectively address user concerns and collaborate with team members. These skills and qualifications are essential for quickly resolving technical issues and ensuring seamless IT support for organizational productivity.

What are the most common challenges faced by Service Desk Support Analysts, and how can they be overcome?

Service Desk Support Analysts often encounter challenges such as managing high ticket volumes, handling complex technical issues, and maintaining clear communication with users of varying technical backgrounds. To overcome these, it's important to prioritize tickets effectively, continuously update technical knowledge, and develop strong interpersonal skills. Many organizations provide ongoing training and encourage collaboration with more experienced team members, which helps analysts resolve issues efficiently and grow in their roles.
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Service Desk Support Analyst jobs near you

Service Desk / Systems Support Analyst Philadelphia

BVA Bear's IT Solutions

Boiling Springs, PA • On-site, Remote

$19.75 - $27.25/hr

Full-time

Medical

Posted 29 days ago

Job description

Benefits:
  • Health insurance

BVA Bears IT Solutions is seeking a Service Desk / Systems Support Analyst for a fulltime position primarily supporting City of Philadelphia facilities onsite. Candidates must reside within a reasonable commuting distance of Philadelphia. Limited remote work may be available as appropriate. The standard workday is 8 hours, scheduled between 8:00 a.m. and 6:00 p.m. Eastern Time, Monday through Friday, excluding City holidays, with flexibility required to support City Council meetings, hearings, and transition activities.
Primary On-site Location
Philadelphia City Hall
1400 John F. Kennedy Boulevard
Philadelphia, PA 19107
The Service Desk / Systems Support Analyst provides centralized service desk operations and systems support for City Council, handling ticket intake, remote troubleshooting, routine maintenance, and compliance aligned system support.
This position requires strong technical troubleshooting skills, disciplined documentation practices, and experience operating within established IT standards and security requirements.
Key Responsibilities:
  • Serve as a primary point of contact for user service requests and technical issues.
  • Perform ticket intake, classification, prioritization, escalation, and resolution tracking.
  • Provide remote troubleshooting and support for end user systems and applications.
  • Perform operating system and application patching in accordance with City standards.
  • Utilize monitoring and RMM tools to identify and address system health issues.
  • Maintain device inventory, lifecycle records, and system documentation.
  • Support onboarding, offboarding, and knowledge transfer activities.
  • Contribute to service desk documentation and knowledge base materials.

Required Qualifications:

  • Minimum 35 years of IT service desk or systems support experience.
  • Experience with patch management, monitoring tools, and endpoint management.
  • Strong troubleshooting, documentation, and time management skills.

Preferred Qualifications:
  • Experience supporting government, public sector, or regulated organizations.

U.S. Citizenship Requirement:
This position is restricted to U.S. citizens only in accordance with federal contract requirements. Applicants must provide proof of U.S. citizenship (such as a U.S. passport, birth certificate, or Certificate of Naturalization) prior to employment. Non-citizens, including lawful permanent residents (Green Card holders), are not eligible for this role.

Equal Employment Opportunity:
BVA Bears IT Solutions is committed to providing equal employment opportunities. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, genetic information, military/veteran status, or any other characteristic protected by law.

Flexible work from home options available.