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Service Desk Support Analyst Jobs (NOW HIRING)

TEKsystems

Service Desk Analyst

Atlanta, GA · On-site

$25 - $27/hr

After the migration they are supporting, they will be taking the calls to help with the follow up ... They will be using ManageEngine as the service desk and ticketing system, and using Virtual Desktop ...

Red Cup IT

MSP Service Desk & Support

$20.50 - $27.75/hr

Msp Service Desk & Support We are looking for an MSP Service Desk & Support who is responsible for ... Strong troubleshooting and analytical abilities * Ability to manage multiple tickets and priorities ...

Pipe Recruit

Service Desk Consultant/Lead

Raleigh, NC · On-site

This role involves leading a team of support analysts, optimizing IT support processes, and ... Service Desk Management: * Oversee day-to-day IT support operations, ensuring timely resolution of ...

Healthcare Realty Trust

Service Desk Analyst

Nashville, TN · On-site

$19.75 - $27/hr

The Service Desk Analyst is responsible for providing maintenance of the computer desktop ... Provide Service Desk support and resolve problems to the end user's satisfaction * Monitor and ...

Sparks Group

Service Desk Support Associate

Mclean, VA · Hybrid

Sparks Group has partnered with a non-profit organization to find a Service Desk Support Associate . This is a contract role with a hybrid schedule: 2-3 days per week onsite. Your career development ...

American Systems

Service Desk Tier 1 Support

$56K - $59K/yr

Escalates issues requiring more detailed technical analysis or engineering support to Tier 2/Tier 3 support personnel. * Supports Service Desk performance in accordance with required service level ...

Pivotal Solutions

Service Desk Analyst

Miami, FL · On-site

$19.50 - $26.75/hr

Qualifications * 1+ years of service desk/support experience * Candidate must possess superior customer service skills. * Possess excellent written and verbal communication skills. * Demonstrate good ...

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Service Desk Support Analyst information

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$35

How much do service desk support analyst jobs pay per hour?

As of Jul 11, 2026, the average hourly pay for service desk support analyst in the United States is $24.09, according to ZipRecruiter salary data. Most workers in this role earn between $19.71 and $26.92 per hour, depending on experience, location, and employer.

What is the difference between Service Desk Support Analyst vs Help Desk Technician?

AspectService Desk Support AnalystHelp Desk Technician
CertificationsITIL, CompTIA A+CompTIA A+, HDI
Work EnvironmentCorporate IT, enterprise supportHelp desk, technical support centers
Employer & IndustryBusinesses, government agenciesIT service providers, small businesses
Common Search IntentTechnical support, troubleshooting, customer serviceBasic technical issues, user support

The Service Desk Support Analyst typically handles more complex issues, provides higher-level support, and may assist with incident management. Help Desk Technicians focus on resolving basic technical problems and user inquiries. Both roles require strong communication skills and technical knowledge, but the Service Desk Support Analyst often works in a more structured, enterprise environment with broader responsibilities.

What does a Service Desk Support Analyst do?

A Service Desk Support Analyst provides technical support and assistance to users experiencing issues with hardware, software, or other IT-related problems. They are responsible for troubleshooting problems, resolving tickets, escalating complex issues, and ensuring users can efficiently use technology tools. Service Desk Support Analysts often communicate solutions via phone, email, or chat, and may also create documentation or guides to help users resolve common issues. Their goal is to minimize downtime and maintain productivity for employees or clients.

What are the key skills and qualifications needed to thrive as a Service Desk Support Analyst, and why are they important?

To thrive as a Service Desk Support Analyst, you need a solid understanding of IT troubleshooting, customer service principles, and usually an associate degree or relevant certifications such as CompTIA A+ or ITIL Foundation. Familiarity with ticketing systems like ServiceNow or Jira, as well as remote desktop tools, is commonly required. Strong communication, patience, and problem-solving abilities help analysts effectively address user concerns and collaborate with team members. These skills and qualifications are essential for quickly resolving technical issues and ensuring seamless IT support for organizational productivity.

What are the most common challenges faced by Service Desk Support Analysts, and how can they be overcome?

Service Desk Support Analysts often encounter challenges such as managing high ticket volumes, handling complex technical issues, and maintaining clear communication with users of varying technical backgrounds. To overcome these, it's important to prioritize tickets effectively, continuously update technical knowledge, and develop strong interpersonal skills. Many organizations provide ongoing training and encourage collaboration with more experienced team members, which helps analysts resolve issues efficiently and grow in their roles.
More about Service Desk Support Analyst jobs
What cities are hiring for Service Desk Support Analyst jobs? Cities with the most Service Desk Support Analyst job openings:
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What job categories do people searching Service Desk Support Analyst jobs look for? The top searched job categories for Service Desk Support Analyst jobs are:
Service Desk Support Analyst jobs near you
Infographic showing various Service Desk Support Analyst job openings in the United States as of July 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $50,106 per year, or $24.1 per hour.
Help Desk/Desktop Support Analyst

Help Desk/Desktop Support Analyst

Robert Half

Chestnut Hill, MA • On-site

$60K - $68K/yr

Full-time

Posted 8 days ago

Job description

We are looking for a Help Desk/Desktop Support Analyst to provide hands-on technical assistance for end users in Newton, Massachusetts. This fully onsite role supports a primarily Windows environment with some Mac devices and is ideal for someone who communicates clearly, thinks critically, and enjoys solving day-to-day technology issues. The team is seeking additional support due to increased demand, making this a great opportunity for an IT specialist with at least two years of experience in desktop and help desk support.


Responsibilities:

• Deliver onsite technical support for desktops, laptops, and related hardware in a predominantly Windows environment with some Mac systems.

• Diagnose and resolve everyday user issues involving operating systems, software, connectivity, and peripheral devices.

• Manage incoming service requests, document work performed, and follow incidents through to completion using the ticketing system.

• Support user account access and directory-related tasks, including basic administration within Active Directory.

• Set up, configure, and maintain workstations to ensure employees have reliable access to required tools and applications.

• Communicate with end users in a clear and approachable manner to clarify issues and provide timely updates on resolution progress.

• Collaborate with internal IT team members to address support volume and maintain consistent service levels across the organization.

• At least 2 years of experience in help desk, desktop support, or a similar end-user support position.
• Practical experience supporting Microsoft Windows 10 and general Microsoft desktop environments.
• Working knowledge of Active Directory for routine user and access-related support tasks.
• Strong troubleshooting skills with the ability to identify and resolve common hardware and software issues.
• Experience handling and prioritizing service desk tickets in a structured support environment.
• Clear verbal and written communication skills with a detail-oriented, customer-focused approach.
• Comfortable working fully onsite and providing direct, in-person technical assistance to users.
Robert Half logo

About Robert Half

Sourced by ZipRecruiter

Founded in 1948, Robert Half pioneered the idea of professional talent solutions to connect opportunities at great companies with highly skilled job seekers. As business needs changed, we evolved to offer specialized talent solutions for finance and accounting, technology, administrative and customer support, creative and marketing, and legal fields. In 2002, we introduced our subsidiary, Protiviti, a global independent risk consulting and internal audit service, to support companies as they faced more strategic business challenges.

Industry

Recruiting and staffing services

Company size

10,000+ Employees

Headquarters location

San Ramon, CA, US

Year founded

1948

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