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Service Desk Support Analyst Jobs (NOW HIRING)

Coretek

$15 - $20.75/hr

The Senior Service Desk Analyst is responsible for providing advanced technical support, troubleshooting complex IT issues and mentoring junior analysts. This role involves ensuring the efficient ...

TEKsystems

Help Desk Support Analyst

Shelton, CT · On-site

$25 - $30/hr

The Analyst will be responsible for supporting our end users and keeping a strong focus on ... As an industry leader in Full-Stack Technology Services, Talent Services, and real-world ...

ANA

Service Desk Support Technician II

Henderson, NV · On-site

$28.50 - $31.73/hr

As a Service Desk Support Technician II, you will play a key role in resolving more complex and ... Participate in root cause analysis and provide feedback on recurring incidents or process gaps.

Landis+Gyr

IT Service Desk Support

Alpharetta, GA · On-site

The end user normally contacts IT via phone, email or service desk tool, where first level analysis is done to review and resolve the ticket type. The IT Service Desk is supported through the use of ...

kgs

Service Desk Support Specialist

Huntsville, AL · On-site

The Service Desk Support specialist will operate within a state-of-the-art service desk environment, providing comprehensive technical assistance to AMC personnel across Classified, Unclassified, and ...

Red Cup IT Inc

MSP Service Desk & Support

Los Angeles, CA · On-site +1

$21.50 - $29/hr

We are looking for an MSP Service Desk & Support who is responsible for providing first- and second ... Strong troubleshooting and analytical abilities * Ability to manage multiple tickets and priorities ...

Robert Half

Help Desk/Desktop Support Analyst

Newberry, SC · On-site

$23 - $25/hr

We are looking for a Help Desk/Desktop Support Analyst to support daily technology operations for a ... Manage incoming service desk requests, document work performed, and provide timely updates through ...

TEEMA

Service Desk Analyst

Bend, OR · On-site

$21.75 - $29.75/hr

Job Summary : TEEMA is seeking a Service Desk Analyst to join their dynamic team of Help Desk ... service support. Responsibilities : • Troubleshoot password resets and resolve login issues ...

Omni Inclusive

Service Desk Support III

Questa, NM · On-site

Service Desk Agent Summary: The Service Desk Agent provides a single point of contact to resolve or ... How To's, Printer Installations, GUI installs / updates Level III Support with 5-7 years ...

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Service Desk Support Analyst information

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How much do service desk support analyst jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for service desk support analyst in the United States is $24.09, according to ZipRecruiter salary data. Most workers in this role earn between $19.71 and $26.92 per hour, depending on experience, location, and employer.

What does a service desk support analyst do?

A Service Desk Support Analyst provides technical support and assistance to users experiencing issues with hardware, software, or other IT-related problems. They are responsible for troubleshooting problems, resolving tickets, escalating complex issues, and ensuring users can efficiently use technology tools. Service Desk Support Analysts often communicate solutions via phone, email, or chat, and may also create documentation or guides to help users resolve common issues. Their goal is to minimize downtime and maintain productivity for employees or clients.

What are the key skills and qualifications needed to thrive as a service desk support analyst, and why are they important?

To thrive as a Service Desk Support Analyst, you need a solid understanding of IT troubleshooting, customer service principles, and usually an associate degree or relevant certifications such as CompTIA A+ or ITIL Foundation. Familiarity with ticketing systems like ServiceNow or Jira, as well as remote desktop tools, is commonly required. Strong communication, patience, and problem-solving abilities help analysts effectively address user concerns and collaborate with team members. These skills and qualifications are essential for quickly resolving technical issues and ensuring seamless IT support for organizational productivity.

What are the most common challenges faced by service desk support analysts, and how can they be overcome?

Service Desk Support Analysts often encounter challenges such as managing high ticket volumes, handling complex technical issues, and maintaining clear communication with users of varying technical backgrounds. To overcome these, it's important to prioritize tickets effectively, continuously update technical knowledge, and develop strong interpersonal skills. Many organizations provide ongoing training and encourage collaboration with more experienced team members, which helps analysts resolve issues efficiently and grow in their roles.

What is the difference between Service Desk Support Analyst vs Help Desk Technician?

AspectService Desk Support AnalystHelp Desk Technician
CertificationsITIL, CompTIA A+CompTIA A+, HDI
Work EnvironmentCorporate IT, enterprise supportHelp desk, technical support centers
Employer & IndustryBusinesses, government agenciesIT service providers, small businesses
Common Search IntentTechnical support, troubleshooting, customer serviceBasic technical issues, user support

The Service Desk Support Analyst typically handles more complex issues, provides higher-level support, and may assist with incident management. Help Desk Technicians focus on resolving basic technical problems and user inquiries. Both roles require strong communication skills and technical knowledge, but the Service Desk Support Analyst often works in a more structured, enterprise environment with broader responsibilities.

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Service Desk Support Analyst jobs near you
Infographic showing various Service Desk Support Analyst job openings in the United States as of September 2026, with employment types broken down into 87% Full Time, and 13% Contract. Highlights an 69% In-person, 25% Hybrid, and 6% Remote job distribution, with an average salary of $50,106 per year, or $24.1 per hour.

Senior Service Desk Analyst

Farmington Hills, MI • On-site

Coretek Services
51 - 200 employees
Learn more about Coretek Servicesexternal

$20.25 - $27.50/hr

Full-time

Posted 16 days ago

Job description

Coretek is searching for a highly motivated Senior Service Desk Analyst to join as a key member of our Service Desk Team.  The Senior Service Desk Analyst is responsible for providing advanced technical support, troubleshooting complex IT issues and mentoring junior analysts. This role involves ensuring the efficient operation of IT services, resolving escalated incidents, and improving Service Desk processes. The candidate will be responsible for providing exceptional customer service to internal Coretek employees and external clients.

Responsibilities

  • Provide more advanced Service Desk support for client IT incidents and requests, to include but not limited to:
    • M365 and O365 Administration
    • Resolve basic virtual client issues including virtual and physical endpoints – ie. Citrix
    • PC hardware and software errors and issues
    • Desktop or related client hardware peripherals
    • Microsoft Azure related incidents and requests
  • Research, resolve, and respond to complicated technical Incidents received via phone calls, emails, and submitted requests in a timely manner following Standard Operating Procedures
  • Act as an escalation point for technical problems from junior analysts
  • Accept and log external and internal client calls
  • First Call Resolution - Execute first attempt to resolve the client call on first call
  • Perform administration and support of virtual and physical endpoints and systems using available system tools
  • Escalate incidents and requests to the appropriate technical team for additional troubleshooting and resolution
  • Track the progress of client incidents and requests during the entire lifecycle to ensure the issues are closed within the agreed Operation Level Agreement
  • Communicate, internally and externally, the status of the call directly with the client
  • Contribute to the Knowledge Base with updates to existing articles and generation of new articles
  • Assist with cross training of Service Desk team members as needed

Requirements

  • 3-4 years working at a Service Desk in a medium-to-large operational environment supporting multiple clients and systems
  • Advanced understanding of the following operating systems:
        1. Windows
        2. Mac
  • Proficient knowledge of Active Directory tools and processes
  • Basic knowledge of networking frameworks
  • Network+, A+, or Security+, required
  • MS900, AZ900, AI900/01 certifications are preferred
  • ITIL v4 Foundations certification preferred

Shift - Hours

7 a.m. - 7 p.m. - Alternating Weeks

  • Wednesday, Thursday, Friday
  • Wednesday, Thursday, Friday Saturday