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Service Desk Support Analyst Jobs (NOW HIRING)

TEKsystems

Service Desk Analyst

Atlanta, GA · On-site

$25 - $27/hr

After the migration they are supporting, they will be taking the calls to help with the follow up ... They will be using ManageEngine as the service desk and ticketing system, and using Virtual Desktop ...

Red Cup IT

MSP Service Desk & Support

$20.50 - $27.75/hr

Msp Service Desk & Support We are looking for an MSP Service Desk & Support who is responsible for ... Strong troubleshooting and analytical abilities * Ability to manage multiple tickets and priorities ...

Ubertal Inc

Help Desk Analyst

San Antonio, TX · On-site

$18.50 - $25.25/hr

Help Desk Support Analyst Location: San Antonio, TX Duration: 8-month contract We are hiring for the role of Help Desk Support Analyst. Below are the key details: Role Overview Provide first-level ...

Sparks Group

Service Desk Support Associate

Mclean, VA · Hybrid

Sparks Group has partnered with a non-profit organization to find a Service Desk Support Associate . This is a contract role with a hybrid schedule: 2-3 days per week onsite. Your career development ...

American Systems

Service Desk Tier 1 Support

Mclean, VA · On-site

$56K - $59K/yr

Escalates issues requiring more detailed technical analysis or engineering support to Tier 2/Tier 3 support personnel. * Supports Service Desk performance in accordance with required service level ...

Sparks Group

Service Desk Support Associate

Bedford, MA · Hybrid

$23 - $25/hr

Sparks Group has partnered with a non-profit organization to find a Service Desk Support Associate . This is a contract role with a hybrid schedule: 2 or 3 days per week onsite. Your career ...

Pivotal Solutions

Service Desk Analyst

Miami, FL · On-site

$19.50 - $26.75/hr

Qualifications * 1+ years of service desk/support experience * Candidate must possess superior customer service skills. * Possess excellent written and verbal communication skills. * Demonstrate good ...

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Service Desk Support Analyst information

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How much do service desk support analyst jobs pay per hour?

As of Jul 11, 2026, the average hourly pay for service desk support analyst in the United States is $24.09, according to ZipRecruiter salary data. Most workers in this role earn between $19.71 and $26.92 per hour, depending on experience, location, and employer.

What is the difference between Service Desk Support Analyst vs Help Desk Technician?

AspectService Desk Support AnalystHelp Desk Technician
CertificationsITIL, CompTIA A+CompTIA A+, HDI
Work EnvironmentCorporate IT, enterprise supportHelp desk, technical support centers
Employer & IndustryBusinesses, government agenciesIT service providers, small businesses
Common Search IntentTechnical support, troubleshooting, customer serviceBasic technical issues, user support

The Service Desk Support Analyst typically handles more complex issues, provides higher-level support, and may assist with incident management. Help Desk Technicians focus on resolving basic technical problems and user inquiries. Both roles require strong communication skills and technical knowledge, but the Service Desk Support Analyst often works in a more structured, enterprise environment with broader responsibilities.

What does a Service Desk Support Analyst do?

A Service Desk Support Analyst provides technical support and assistance to users experiencing issues with hardware, software, or other IT-related problems. They are responsible for troubleshooting problems, resolving tickets, escalating complex issues, and ensuring users can efficiently use technology tools. Service Desk Support Analysts often communicate solutions via phone, email, or chat, and may also create documentation or guides to help users resolve common issues. Their goal is to minimize downtime and maintain productivity for employees or clients.

What are the key skills and qualifications needed to thrive as a Service Desk Support Analyst, and why are they important?

To thrive as a Service Desk Support Analyst, you need a solid understanding of IT troubleshooting, customer service principles, and usually an associate degree or relevant certifications such as CompTIA A+ or ITIL Foundation. Familiarity with ticketing systems like ServiceNow or Jira, as well as remote desktop tools, is commonly required. Strong communication, patience, and problem-solving abilities help analysts effectively address user concerns and collaborate with team members. These skills and qualifications are essential for quickly resolving technical issues and ensuring seamless IT support for organizational productivity.

What are the most common challenges faced by Service Desk Support Analysts, and how can they be overcome?

Service Desk Support Analysts often encounter challenges such as managing high ticket volumes, handling complex technical issues, and maintaining clear communication with users of varying technical backgrounds. To overcome these, it's important to prioritize tickets effectively, continuously update technical knowledge, and develop strong interpersonal skills. Many organizations provide ongoing training and encourage collaboration with more experienced team members, which helps analysts resolve issues efficiently and grow in their roles.
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What cities are hiring for Service Desk Support Analyst jobs? Cities with the most Service Desk Support Analyst job openings:
What states have the most Service Desk Support Analyst jobs? States with the most job openings for Service Desk Support Analyst jobs include:
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Service Desk Support Analyst jobs near you
Infographic showing various Service Desk Support Analyst job openings in the United States as of July 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $50,106 per year, or $24.1 per hour.
Analyst, Service Desk Support

Analyst, Service Desk Support

Sysco Corporation

Houston, TX • On-site

$25.38 - $38.08/hr

Full-time

Posted 16 days ago

Sysco rating

7.6

Company rating: 7.6 out of 10

Based on 321 frontline employees who took The Breakroom Quiz

121st of 354 rated logistics

Job description

Company:
US6469 Sysco Payroll, Division of Sysco Resources Services, LLC
Sales Territory:
None
Zip Code:
77077
Travel Percentage:
0
Compensation Range:
$25.38 - $38.08
The compensation range provided is in compliance with state specific laws. Factors that may be used to determine your actual rate of pay include your specific skills, years of experience and other factors.
You may be eligible to participate in the Company's Incentive Plan.
BENEFITS INFORMATION:
For information on Sysco's Benefits, please visit https://SyscoBenefits.com
Possibility of weekend Shifts.
Brief description: Serve as the first contact point within the Service Desk offering level one support to Sysco associates and internal customers via phone calls, email submissions, live chat support and manage non-critical single user escalation requests.
Description of Responsibilities:
  • Addresses and resolves reported non-major incidents and requests; logs all incidents and requests in ServiceNow. Reassigns tickets to other support groups where First Call Resolution is not possible.
  • Creates a positive customer support experience and builds strong relationships through deep problem understanding, ensuring timely resolution or escalation and handling customers with a consummately professional attitude.
  • Analyzes and resolves incidents and requests regarding use of application software or hardware.
  • Responsible for case ownership through the engagement of other support staff (service resources) involved in resolution to ensure incidents are resolved, requests are filled, and customer communication is complete.
  • Works shift patterns as assigned to support associates and internal customers 24x7x365.
  • Documents all relative case information in ServiceNow to include troubleshooting steps, business/customer impact, and screenshots, if applicable.
  • Meets and exceeds all defined performance metrics on a consistent basis which results in positive CSat and QA scorecards.
  • Continuous growth in general knowledge of current corporate, division, and facility-specific products, increasing ability to resolve incidents and requests on first contact.
  • Create knowledge articles to promote customer self-service and improve First Call Resolution of requests and incidents within the Service Desk.
  • Available for after hours and on-call support as needed to maintain business continuity.
  • Adheres to Code of Conduct and Mission and Value statements.
  • Successfully completes required Corporate and Service Desk training objectives
  • Can work remotely and maintain productivity without supervision
  • Performs other duties as assigned.

Qualifications:
Educational requirements:
  • 4 years of college or equivalent experience a plus but not required

Skills and Experience:
  • Minimum of 3 Year of experience in TalkDesk, Service Desk or similar environment
  • Experience with TalkDesk, ServiceNow ITSM usage and workflows
  • Exceptional customer support and interpersonal skills
  • Excellent written and verbal communication (with a focus on listening); Superior telephone etiquette
  • Bilingual - English and French/Spanish a plus
  • Requires strong interpersonal skills including initiative, problem analysis, attention to detail and sound judgment when making decisions
  • Able to multi-task and open to assigned flexible hours and on-call rotation
  • Aptitude to resolve technical issues and conduct system checks to ensure First Call Resolution
  • Ability to communicate resolutions using business terminology
  • Requires extensive working knowledge of all hardware/software concepts, including all supported Microsoft and network management tools
  • Professionalism and inclusiveness within a team environment while working with all levels
  • Ability to perform basic troubleshooting to identify root cause and resolve the issue or reassign the ticket as needed
  • General knowledge of IT technologies, cloud architecture and supporting tools

Licenses/Certifications Required:
  • IT Service Management (ITSM v3) or ITIL Certification preferred
  • AWS certifications a plus but not required
  • Microsoft Certified Systems Engineer (MSCE) Certification a plus but not required
  • Proficient with Microsoft Office365 tools

OVERVIEW:
Sysco is the global leader in foodservice distribution. With over 71,000 colleagues and a fleet of over 13,000 vehicles, Sysco operates approximately 333 distribution facilities worldwide and serves more than 700,000 customer locations.
We offer our colleagues the opportunity to grow personally and professionally, to contribute to the success of a dynamic organization, and to serve others in a manner that exceeds their expectations. We're looking for talented, hard-working individuals to join our team. Come grow with us and let us show you why Sysco is at the heart of food and service.
AFFIRMATIVE ACTION STATEMENT:
Applicants must be currently authorized to work in the United States.
We are proud to be an Equal Opportunity and Affirmative Action employer, and consider qualified applicants without regard to race, color, creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, disability, veteran status or any other protected factor under federal, state or local law.
This opportunity is available through Sysco Corporation, its subsidiaries and affiliates.
Anticipated Close Date:
07/19/2026
The deadline may be extended in good faith based on business needs. The posting will be updated when the deadline is extended.

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