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Service Desk Analyst Ii Jobs (NOW HIRING)

Global Credit Union

Service Desk Analyst II

Anchorage, AK · On-site

$79K - $132K/yr

Minimum four years experience working with Network PCs, or two years as Service Desk Analyst I. MCSA for currently supported Windows Desktop preferred. Must have excellent analytical and problem ...

Duke University

Service Desk Analyst II

Durham, NC · On-site

$19.75 - $27/hr

Service Desk Analyst II - Duke University OIT Be You. Be Bold. Choose Duke. Be You. Introduction The Office of Information Technology (OIT) at Duke University is seeking a Service Desk Analyst II to ...

Duke University

Service Desk Analyst II

Durham, NC

$19.75 - $27/hr

Service Desk Analyst II - Duke University OIT Be You. Be Bold. Choose Duke. Be You.Introduction The Office of Information Technology (OIT) at Duke University is seeking a Service Desk Analyst II to ...

Cortavo

Service Desk Analyst II

Atlanta, GA · On-site

$19.75 - $27/hr

We are seeking a highly capable Service Desk Analyst II who will be responsible for inbound calls and tickets from Cortavos managed services customers. We are also looking for at least one year of ...

bwp

Service Desk Analyst II

Houston, TX

$19.50 - $26.75/hr

We are currently looking for a Service Desk Analyst II for our Houston, TX office. POSITION DESCRIPTION: The Service Desk Analyst is the first point of contact between end users and the IT ...

Boardwalk Pipelines

Service Desk Analyst II

Houston, TX · On-site

$19.50 - $26.75/hr

We are currently looking for a Service Desk Analyst II for our Houston, TX office. POSITION DESCRIPTION: The Service Desk Analyst is the first point of contact between end users and the IT ...

Netrio

Service Desk Analyst II

Mckinney, TX · On-site

$19 - $26/hr

The Service Desk Analyst 2 will model the Netrio mission, vision, and values each day, functioning as a guide for daily accountabilities and responsibilities. This role is accountable for creating ...

Netrio

Service Desk Analyst 2

Golden Valley, MN · Hybrid

$65K - $75K/yr

JOB SUMMARY The Service Desk Analyst 2 will model the Netrio mission, vision, and values each day, functioning as a guide for daily accountabilities and responsibilities. This role is accountable for ...

Netrio

Service Desk Analyst 2

Golden Valley, MN · On-site

$21.25 - $29/hr

JOB SUMMARY The Service Desk Analyst 2 will model the Netrio mission, vision, and values each day, functioning as a guide for daily accountabilities and responsibilities. This role is accountable for ...

HCTec

Service Desk Analyst II

Winston Salem, NC · On-site

$19 - $25.75/hr

The Service Desk Analyst II is responsible for supporting customers in the form of providing timely and enthusiastic remote support from our 24/7 call center environment. In addition, this role will ...

HCTec

Service Desk Analyst II

Brentwood, TN

$19.50 - $26.50/hr

The Service Desk Analyst II is responsible for supporting customers in the form of providing timely and enthusiastic remote support from our 24/7 call center environment. In addition, this role will ...

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How much do service desk analyst ii jobs pay per hour?

As of Jul 13, 2026, the average hourly pay for service desk analyst ii in the United States is $24.09, according to ZipRecruiter salary data. Most workers in this role earn between $19.71 and $26.92 per hour, depending on experience, location, and employer.

What are Service Desk Analyst II?

A Service Desk Analyst II is an IT professional responsible for providing technical support and troubleshooting services to end-users within an organization. They handle more complex issues than entry-level analysts, often serving as an escalation point for unresolved problems. Typical duties include diagnosing software and hardware issues, managing service requests, documenting solutions, and ensuring timely resolution. Service Desk Analyst II professionals also assist with training junior staff and may contribute to process improvements.

What are the key skills and qualifications needed to thrive as a Service Desk Analyst II, and why are they important?

To thrive as a Service Desk Analyst II, you need solid knowledge of IT support, troubleshooting, and incident management, often backed by a relevant degree or certifications like CompTIA A+ or ITIL Foundation. Experience with ticketing systems (such as ServiceNow), remote desktop tools, and common operating systems is typically required. Excellent communication, problem-solving, and customer service skills are crucial for building rapport and efficiently resolving user issues. These competencies ensure timely and effective technical support, directly impacting user satisfaction and business continuity.

What typical challenges do Service Desk Analyst II professionals encounter, and how can they effectively address them?

Service Desk Analyst II professionals often face challenges such as managing high ticket volumes, handling escalated technical issues, and meeting service level agreements (SLAs) under tight deadlines. They may also need to balance resolving complex incidents while providing excellent customer service. Effective strategies include prioritizing tasks based on urgency, leveraging knowledge bases, collaborating closely with other IT teams for swift resolutions, and continuously developing technical expertise to handle advanced troubleshooting. Building strong communication skills also helps in keeping users informed and satisfied throughout the support process.

What is the difference between Service Desk Analyst II vs Service Desk Technician?

AspectService Desk Analyst IIService Desk Technician
CredentialsTypically requires A+ or HDI certifications, relevant IT experienceOften requires A+ certification, entry-level IT skills
Work EnvironmentCorporate help desks, IT support centers, enterprise environmentsHelp desks, technical support teams, retail or small business settings
ResponsibilitiesTroubleshooting, incident management, user support, escalationBasic troubleshooting, hardware/software support, ticket logging
Search & Comparison IntentUnderstanding role differences, career progressionEntry-level support roles, job requirements

The Service Desk Analyst II typically handles more complex issues, requires advanced certifications, and works in larger corporate environments. The Service Desk Technician often performs basic support tasks and is suited for entry-level IT roles. Understanding these differences helps in career planning and job search strategies.

More about Service Desk Analyst Ii jobs
What cities are hiring for Service Desk Analyst Ii jobs? Cities with the most Service Desk Analyst Ii job openings:
What states have the most Service Desk Analyst Ii jobs? States with the most job openings for Service Desk Analyst Ii jobs include:
What job categories do people searching Service Desk Analyst Ii jobs look for? The top searched job categories for Service Desk Analyst Ii jobs are:
Service Desk Analyst Ii jobs near you
Infographic showing various Service Desk Analyst Ii job openings in the United States as of July 2026, with employment types broken down into 1% Locum Tenens, 1% Internship, 86% Full Time, 6% Part Time, 1% Temporary, and 5% Contract. Highlights an 82% Physical, 5% Hybrid, and 13% Remote job distribution, with an average salary of $50,106 per year, or $24.1 per hour.
Service Desk Analyst II

Service Desk Analyst II

Global Credit Union

Anchorage, AK • On-site

$79K - $132K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 9 days ago

Global Credit Union rating

8.4

Company rating: 8.4 out of 10

Based on 17 frontline employees who took The Breakroom Quiz

Job description

Overview
Reports To: Service Desk Analyst Team Lead
Primary Functions: Responsible for technical support, first-line problem/outage analysis, triage, and resolution in a 24x7 Operations Center. Operate in a fashion that supports the IM Operations mission to exercise a leadership role in maintaining, operating, and providing Information Technology Service Management for the credit union and its subsidiary operations.
Duties and Responsibilities:
  1. Responding to phone and self-service requests for assistance from users needing technical support. Provide exemplary customer service and professionalism in efforts to resolve incidents.
  2. Actively participate with other members of the Information Management team in Incident Management.
  3. Provide coordination and support for the management of incoming trouble tickets and their subsequent follow up and closure.
  4. Identify patterns in incidents as well as determine and/or create documentation necessary to efficiently resolve any recurrence of the problem.
  5. Maintain awareness of change management schedules for potential service disruptions.
  6. Maintain a working knowledge of the technical applications and functions needed to support users in the enterprise.
  7. Meet department-specific performance metrics while adhering to the incident handling policies and procedures.
  8. Perform other duties as assigned.

Qualifications
Education: Degree in Computer Science, Business Administration, or related field.
Creditable Experience in Lieu of Education: Equivalent in technical training
Experience/Skills: Minimum four years experience working with Network PCs, or two years as Service Desk Analyst I. MCSA for currently supported Windows Desktop preferred. Must have excellent analytical and problem-solving abilities. Be positive, adaptable, and a team player. Excellent verbal, written, and interpersonal skills. Self-motivated, organized, and detail oriented. Strong documentation skills. Must be able to develop and maintain a high level of understanding of department processes, user policies and effective troubleshooting. Understanding of ITIL and ITSM. Familiarity with DevOps/Agile process for task flow completion a plus.
Tenure: Assignment to the Service Desk Analyst I (Category 10), Service Desk Analyst II (Category 09), Service Desk Analyst III (Category 08), Senior Service Desk Analyst (Category 07) will be determined by the candidate's education or experience. Advancement requires management recommendation and will be based on the candidate's certifications and/or performance.
Compensation
Starting base salary will be determined based on candidate experience, qualifications, education, and applicable local or state wage requirements, and will fall within the range provided below. In accordance with our Salary Administration policy, new hire base salaries generally fall between the minimum and midpoint of the listed range.
Salary Pay Range: 07
$90,389 - $152,718 annually
Salary Pay Range: 08
$79,989 - $132,798 annually
Salary Pay Range: 09
$69,557 - $112,677 annually
Salary Pay Range: 10
$63,233 - $99,908 annually
Benefits
  • Short-term and long-term incentives
  • Comprehensive medical, dental and vision insurance plan that has HSA and FSA options
  • 401(k) plan with a 5% match
  • Employee Assistance Program (EAP)
  • Life and disability coverage
  • Voluntary cash benefits for accident, hospitalization and critical illness
  • Tuition Reimbursement
  • Generous leave programs to include Paid Time Off accrual, Paid Sick Leave, Paid Holidays
  • Click here to view Global's comprehensive Benefits Programs

Equal Opportunity Employer

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