ZipRecruiter

Log In

1

Service Desk Support Analyst Jobs in Florida (NOW HIRING)

Pivotal Solutions

Service Desk Analyst

Miami, FL · On-site

$19.50 - $26.75/hr

Qualifications * 1+ years of service desk/support experience * Candidate must possess superior customer service skills. * Possess excellent written and verbal communication skills. * Demonstrate good ...

TEKsystems

IT Service Desk Analyst

Orlando, FL

$18 - $21/hr

TEKsystems is seeking an IT Service Desk Analyst for a 6 month contract to hire with a very ... Skills Help desk, Support, Help desk support, Troubleshooting, Service desk, Customer service ...

TEKsystems

IT Service Desk Analyst

Orlando, FL

$18 - $21/hr

TEKsystems is seeking an IT Service Desk Analyst for a 6 month contract to hire with a very ... Skills Help desk, Support, Help desk support, Troubleshooting, Service desk, Customer service ...

MUFG Bank, Ltd.

Service Desk Data Analyst

Tampa, FL

$19.25 - $26.50/hr

This team supports internal operations and employees. The Service Desk Data Analyst is primarily focused on ensuring a world class employee experience in all aspects related to technology by enabling ...

BankUnited

IT Service Desk Analyst II

Miami Lakes, FL · On-site

The IT Service Desk Analyst is responsible for responding to IT Service Desk incidents and requests ... L2 to L1 support, L1 to L0/Self-Service) * Uses communication skills in problem resolution with ...

MUFG Bank, Ltd.

Service Desk Analyst

Tampa, FL · On-site

$19.25 - $26.50/hr

The Service Desk Tier 1 Technician will also provide first contact support for all internal ... Use analytical and creative thinking to address moderately complex assignments with minimal ...

MUFG

Service Desk Analyst

Tampa, FL

$38/hr

The Service Desk Tier 1 Technician will also provide first contact support for all internal ... Use analytical and creative thinking to address moderately complex assignments with minimal ...

next page

Showing results 1-20

All JobsService Desk Support Analyst JobsService Desk Support Analyst Jobs in Florida

Service Desk Support Analyst information

See Florida salary details

$10

$18

$26

How much do service desk support analyst jobs pay per hour?

As of Aug 2, 2026, the average hourly pay for service desk support analyst in Florida is $18.00, according to ZipRecruiter salary data. Most workers in this role earn between $14.71 and $20.10 per hour, depending on experience, location, and employer.

What is the difference between Service Desk Support Analyst vs Help Desk Technician?

AspectService Desk Support AnalystHelp Desk Technician
CertificationsITIL, CompTIA A+CompTIA A+, HDI
Work EnvironmentCorporate IT, enterprise supportHelp desk, technical support centers
Employer & IndustryBusinesses, government agenciesIT service providers, small businesses
Common Search IntentTechnical support, troubleshooting, customer serviceBasic technical issues, user support

The Service Desk Support Analyst typically handles more complex issues, provides higher-level support, and may assist with incident management. Help Desk Technicians focus on resolving basic technical problems and user inquiries. Both roles require strong communication skills and technical knowledge, but the Service Desk Support Analyst often works in a more structured, enterprise environment with broader responsibilities.

What does a Service Desk Support Analyst do?

A Service Desk Support Analyst provides technical support and assistance to users experiencing issues with hardware, software, or other IT-related problems. They are responsible for troubleshooting problems, resolving tickets, escalating complex issues, and ensuring users can efficiently use technology tools. Service Desk Support Analysts often communicate solutions via phone, email, or chat, and may also create documentation or guides to help users resolve common issues. Their goal is to minimize downtime and maintain productivity for employees or clients.

What are the key skills and qualifications needed to thrive as a Service Desk Support Analyst, and why are they important?

To thrive as a Service Desk Support Analyst, you need a solid understanding of IT troubleshooting, customer service principles, and usually an associate degree or relevant certifications such as CompTIA A+ or ITIL Foundation. Familiarity with ticketing systems like ServiceNow or Jira, as well as remote desktop tools, is commonly required. Strong communication, patience, and problem-solving abilities help analysts effectively address user concerns and collaborate with team members. These skills and qualifications are essential for quickly resolving technical issues and ensuring seamless IT support for organizational productivity.

What are the most common challenges faced by Service Desk Support Analysts, and how can they be overcome?

Service Desk Support Analysts often encounter challenges such as managing high ticket volumes, handling complex technical issues, and maintaining clear communication with users of varying technical backgrounds. To overcome these, it's important to prioritize tickets effectively, continuously update technical knowledge, and develop strong interpersonal skills. Many organizations provide ongoing training and encourage collaboration with more experienced team members, which helps analysts resolve issues efficiently and grow in their roles.
What are popular job titles related to Service Desk Support Analyst jobs in Florida? For Service Desk Support Analyst jobs in Florida, the most frequently searched job titles are:
What job categories do people searching Service Desk Support Analyst jobs in Florida look for? The top searched job categories for Service Desk Support Analyst jobs in Florida are:
Service Desk Support Analyst jobs near you
Infographic showing various Service Desk Support Analyst job openings in Florida as of July 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $37,444 per year, or $18 per hour.

Service Desk Analyst

Pivotal Solutions

Miami, FL • On-site

$19.50 - $26.75/hr

Full-time

Re-posted 6 days ago

Job description


Qualifications
  • 1+ years of service desk/support experience
  • Candidate must possess superior customer service skills.
  • Possess excellent written and verbal communication skills.
  • Demonstrate good judgment and strong attention to detail.
  • Respond to customer's service requests received via phone or E-mail.
  • Document and log all support requests received by the Service Desk.
  • Ability to problem solve and or escalate support requests.
  • Research questions using available information resources.
  • Utilize remote control utilities to provide remote technical support.
  • Provide end user with updates on inquires not immediately resolved.
  • Follow-up with end users to ensure problem resolution and customer satisfaction.
  • Candidate must have experience working with the functions and features of Microsoft Operating Systems and Office products.
  • Willing to work shifts to accommodate coverage needs.

Preferred Skills
  • Service Desk experience required.
  • Experience in providing high-level customer service.
  • Knowledge of Track It System.
  • Ability to work in a team environment.
  • Basic knowledge of network administration.

Apply