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Epic Help Desk Analyst Jobs in Florida (NOW HIRING)

GrayRobinson

Help Desk Analyst

Orlando, FL

$19 - $26/hr

The Help Desk Analyst is primarily responsible for assisting users with software-related questions and troubleshooting basic PC hardware/network issues. This analyst also assists with IT projects, ...

GrayRobinson

Help Desk Analyst

Orlando, FL · On-site

$19 - $26/hr

The Help Desk Analyst is primarily responsible for assisting users with software-related questions and troubleshooting basic PC hardware/network issues. This analyst also assists with IT projects, ...

No Limit Technology

Help Desk Analyst

Miami, FL · On-site

$30/hr

\n \n \n \n \n We are seeking a skilled Help Desk Analyst with strong experience in Microsoft Intune to join our IT support team. The ideal candidate will provide technical assistance to users, manage ...

MyFlorida

Help Desk Analyst - 31001807

Tallahassee, FL · On-site

$50K/yr

Help Desk Analyst - 31001807 Pay Plan: CS Exempt (EOG) Position Number: 31001807 Salary: $50,275.20 Posting Closing Date: 08/25/2026 Total Compensation Estimator Tool Help Desk Analyst Office of ...

Miami Jewish Health

Help Desk Analyst

Miami, FL

$19.75 - $27/hr

Help Desk Analyst Job Summary Dynamic and resourceful I.T. support professional, with a dedication to customer satisfaction and creative problem solving. Provides remote support to users with ...

Miami Jewish Health

Help Desk Analyst

Miami, FL · On-site

$19.75 - $27/hr

Help Desk Analyst Job Summary Dynamic and resourceful I.T. support professional, with a dedication to customer satisfaction and creative problem solving. Provides remote support to users with ...

Sparibis

Help Desk- Tier I

Orlando, FL · On-site +1

$19.25 - $26.25/hr

Must have experience as a Help Desk Analyst supporting Microsoft applications. * Experience providing support for major and business productivity applications, which include but are not limited to:

Alcora Corporation

Analyst, Helpdesk II

Miami, FL · On-site

$19.50 - $26.75/hr

The Help Desk Analyst provides resolutions of the reported customer issues and handles day-to-day customer requests via phone, email, and computer chat. Responsibilities: * Serving as the escalation ...

TEKsystems

IT Service Desk Analyst

Orlando, FL

$18 - $21/hr

TEKsystems is seeking an IT Service Desk Analyst for a 6 month contract to hire with a very ... Skills Help desk, Support, Help desk support, Troubleshooting, Service desk, Customer service ...

Robert Half

Help Desk/Desktop Support Analyst

Melbourne, FL · On-site

$34.84 - $40.34/hr

We are looking for a Help Desk/Desktop Support Analyst to join a team supporting modern workplace technologies. This contract-to-permanent position is ideal for someone who enjoys resolving advanced ...

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Epic Help Desk Analyst information

What is an Epic Help Desk Analyst?

An Epic Help Desk Analyst is a professional who provides technical support and troubleshooting assistance for users of the Epic electronic health record (EHR) system. They help resolve issues related to Epic software applications, answer user questions, and ensure that clinicians and staff can efficiently use the system. Epic Help Desk Analysts may also document problems, escalate complex issues to higher-level support, and participate in training users on Epic functionalities. Their work is essential for maintaining smooth healthcare operations and ensuring patient data is accurately managed.

What are the key skills and qualifications needed to thrive as an Epic Help Desk Analyst?

To thrive as an Epic Help Desk Analyst, you need a solid understanding of healthcare IT systems, troubleshooting skills, and often a bachelor’s degree in information technology or a related field. Familiarity with the Epic EHR platform, relevant Epic certifications, and ticketing systems like ServiceNow are typically required. Strong communication, patience, and problem-solving abilities help analysts effectively support end users and collaborate with technical teams. These skills ensure timely resolution of technical issues, minimize disruptions in patient care, and maintain system reliability.

What are some common challenges Epic Help Desk Analysts face when supporting end users, and how can they effectively address them?

Epic Help Desk Analysts often encounter challenges such as troubleshooting complex system issues, assisting users with varying levels of technical proficiency, and managing high ticket volumes during system upgrades or outages. To address these, analysts benefit from strong communication skills, a thorough understanding of Epic modules, and a proactive approach to problem-solving. Collaborating with clinical staff, IT teams, and super users is essential for resolving issues efficiently and ensuring user satisfaction. Continuous learning and staying updated on Epic enhancements can also help analysts provide effective support.

What is the difference between Epic Help Desk Analyst vs Epic Support Specialist?

AspectEpic Help Desk AnalystEpic Support Specialist
CertificationsEpic certifications, ITILEpic certifications, ITIL
Work EnvironmentHelp desk, support teams, healthcare ITSupport teams, healthcare IT, client-facing roles
Employer & IndustryHospitals, healthcare organizations using EpicHospitals, healthcare organizations using Epic
Primary FocusTroubleshooting user issues, ticket resolutionProviding technical support, system troubleshooting

The Epic Help Desk Analyst primarily handles user issues and ticket resolution within healthcare IT environments, focusing on troubleshooting and support. The Epic Support Specialist often provides more in-depth technical support and may work directly with Epic system configurations. Both roles require Epic certifications and serve healthcare organizations using Epic systems, but their day-to-day responsibilities differ slightly in scope and focus.

What are popular job titles related to Epic Help Desk Analyst jobs in Florida?

For Epic Help Desk Analyst jobs in Florida, the most frequently searched job titles are:

What job categories do people searching Epic Help Desk Analyst jobs in Florida look for?

The top searched job categories for Epic Help Desk Analyst jobs in Florida are:

What cities in Florida are hiring for Epic Help Desk Analyst jobs?

Cities in Florida with the most Epic Help Desk Analyst job openings:

Epic Help Desk Analyst jobs near you
Infographic showing various Epic Help Desk Analyst job openings in Florida as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 23% Part Time, and 3% Contract. Highlights an 84% Physical, 1% Hybrid, and 15% Remote job distribution.

Help Desk Analyst

Orlando, FL

GrayRobinson
Law Firms • 201 - 500 employees
Learn more about GrayRobinsonexternal

$19 - $26/hr

Full-time

Posted 18 days ago

Job description

GrayRobinson, a full-service law and government consulting firm with 16 offices in Florida and Washington, D.C., has an immediate opening in our Orlando office for an experienced Help Desk Analyst. The Help Desk Analyst is primarily responsible for assisting users with software-related questions and troubleshooting basic PC hardware/network issues. This analyst also assists with IT projects, evaluating and implementing new software. The ideal candidate must demonstrate effective communication skills and be capable of responding to users regarding a variety of complex questions in a professional, efficient, and timely manner.

The position requires 5+ years of experience troubleshooting software and hardware issues, with detailed working knowledge of legal-specific software and processes, including but not limited to Windows 11, Microsoft 365, iManage, VPN, and Citrix. Capable of formatting and troubleshooting Word, Excel, PowerPoint, and Outlook. Law firm experience is a plus.

We provide a professional work environment and a competitive employment package, including comprehensive benefits.

GrayRobinson is an Equal Opportunity Employer.

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