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Epic Help Desk Analyst Jobs in Florida (NOW HIRING)

Infotree Global Solutions

Help Desk Analyst

Lake Mary, FL · On-site

$18 - $24.50/hr

Help Desk Analyst Location - RI/KS/OK/DE/KS/PH/FL/AZ Duration - 6+ Months Visa - USC/GC/EAD Essential Job Functions: • Provides basic help desk support for problems and service requests related to ...

CACI International

Help Desk Analyst

Orlando, FL · Hybrid

$51.80K - $106.20K/yr

Help Desk Analyst The Opportunity: CACI is seeking professional customer-oriented candidates to join our FEMA Help Desk. They should be able to quickly learn new business processes, troubleshoot ...

No Limit Technology

Help Desk Analyst

Miami, FL

$30/hr

\n \n \n \n \n We are seeking a skilled Help Desk Analyst with strong experience in Microsoft Intune to join our IT support team. The ideal candidate will provide technical assistance to users, manage ...

NCCI

Help Desk Analyst

Boca Raton, FL · Hybrid

$19.50 - $26.50/hr

At NCCI, we're looking for a Help Desk Analyst to provide first-level technical support to internal users for NCCI computer systems and related equipment/services. You'll respond to incidents ...

NCCI

Help Desk Analyst

Boca Raton, FL · On-site

$19 - $26/hr

At NCCI, we're looking for a Help Desk Analyst to provide first-level technical support to internal users for NCCI computer systems and related equipment/services. You'll respond to incidents ...

Miami Jewish Health

Help Desk Analyst

Miami, FL · On-site

$19.50 - $26.75/hr

The Help Desk Analyst role involves providing remote IT support to users, addressing technical issues related to various hardware and software systems, and ensuring customer satisfaction through ...

Miami Jewish Health

Help Desk Analyst

Miami, FL · On-site

$19.75 - $27/hr

Help Desk Analyst Job Summary Dynamic and resourceful I.T. support professional, with a dedication to customer satisfaction and creative problem solving. Provides remote support to users with ...

Miami Jewish Health

Help Desk Analyst

Miami, FL · On-site

$19.75 - $27/hr

Help Desk Analyst Job Summary Dynamic and resourceful I.T. support professional, with a dedication to customer satisfaction and creative problem solving. Provides remote support to users with ...

Miami Jewish Health

Help Desk Analyst

Miami, FL · On-site

$19.50 - $26.75/hr

Help Desk Analyst Job Summary Dynamic and resourceful I.T. support professional, with a dedication to customer satisfaction and creative problem solving. Provides remote support to users with ...

ClearanceJobs

Help Desk Analyst (level 1)

Tampa, FL · On-site

$18.75 - $25.50/hr

Help Desk Analyst (Level 1) Location: Fairfax / Tampa / Daleville Clearance Required: Minimum of a NACI Position Overview: Plateau GRP is seeking a Help Desk Analyst (Level 1) to provide Tier 1 ...

AmeriLife

Help Desk Analyst

Clearwater Beach, FL · On-site

$19 - $25.75/hr

AmeriLife Helpdesk Analyst For over 50 years, AmeriLife has been a leader in the development, marketing and distribution of annuity, life and health insurance solutions for those planning for and ...

Amerilife Group, LLC

Help Desk Analyst

Clearwater, FL

$19 - $25.75/hr

Job Summary The Helpdesk Analyst will be responsible for supporting internal and external agents with online platforms and setup of mobile devices. This includes support for email setup, 2 factor ...

AmeriLife

Help Desk Analyst

Clearwater, FL · On-site

$19 - $25.75/hr

Job Summary The Helpdesk Analyst will be responsible for supporting internal and external agents with online platforms and setup of mobile devices. This includes support for email setup, 2 factor ...

AmeriLife Group, LLC

Help Desk Analyst

Clearwater, FL · On-site

$19 - $25.75/hr

Job Summary The Helpdesk Analyst will be responsible for supporting internal and external agents with online platforms and setup of mobile devices. This includes support for email setup, 2 factor ...

Sparibis

Help Desk- Tier I

Orlando, FL · On-site +1

$19.25 - $26.25/hr

Must have experience as a Help Desk Analyst supporting Microsoft applications. * Experience providing support for major and business productivity applications, which include but are not limited to:

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Epic Help Desk Analyst information

What are the key skills and qualifications needed to thrive as an Epic Help Desk Analyst, and why are they important?

To thrive as an Epic Help Desk Analyst, you need a solid understanding of healthcare IT systems, troubleshooting skills, and often a bachelor’s degree in information technology or a related field. Familiarity with the Epic EHR platform, relevant Epic certifications, and ticketing systems like ServiceNow are typically required. Strong communication, patience, and problem-solving abilities help analysts effectively support end users and collaborate with technical teams. These skills ensure timely resolution of technical issues, minimize disruptions in patient care, and maintain system reliability.

What are some common challenges Epic Help Desk Analysts face when supporting end users, and how can they effectively address them?

Epic Help Desk Analysts often encounter challenges such as troubleshooting complex system issues, assisting users with varying levels of technical proficiency, and managing high ticket volumes during system upgrades or outages. To address these, analysts benefit from strong communication skills, a thorough understanding of Epic modules, and a proactive approach to problem-solving. Collaborating with clinical staff, IT teams, and super users is essential for resolving issues efficiently and ensuring user satisfaction. Continuous learning and staying updated on Epic enhancements can also help analysts provide effective support.

What is an Epic Help Desk Analyst?

An Epic Help Desk Analyst is a professional who provides technical support and troubleshooting assistance for users of the Epic electronic health record (EHR) system. They help resolve issues related to Epic software applications, answer user questions, and ensure that clinicians and staff can efficiently use the system. Epic Help Desk Analysts may also document problems, escalate complex issues to higher-level support, and participate in training users on Epic functionalities. Their work is essential for maintaining smooth healthcare operations and ensuring patient data is accurately managed.

What is the difference between Epic Help Desk Analyst vs Epic Support Specialist?

AspectEpic Help Desk AnalystEpic Support Specialist
CertificationsEpic certifications, ITILEpic certifications, ITIL
Work EnvironmentHelp desk, support teams, healthcare ITSupport teams, healthcare IT, client-facing roles
Employer & IndustryHospitals, healthcare organizations using EpicHospitals, healthcare organizations using Epic
Primary FocusTroubleshooting user issues, ticket resolutionProviding technical support, system troubleshooting

The Epic Help Desk Analyst primarily handles user issues and ticket resolution within healthcare IT environments, focusing on troubleshooting and support. The Epic Support Specialist often provides more in-depth technical support and may work directly with Epic system configurations. Both roles require Epic certifications and serve healthcare organizations using Epic systems, but their day-to-day responsibilities differ slightly in scope and focus.

What are popular job titles related to Epic Help Desk Analyst jobs in Florida? For Epic Help Desk Analyst jobs in Florida, the most frequently searched job titles are:
What job categories do people searching Epic Help Desk Analyst jobs in Florida look for? The top searched job categories for Epic Help Desk Analyst jobs in Florida are:
What cities in Florida are hiring for Epic Help Desk Analyst jobs? Cities in Florida with the most Epic Help Desk Analyst job openings:
Epic Help Desk Analyst jobs near you
Infographic showing various Epic Help Desk Analyst job openings in Florida as of May 2026, with employment types broken down into 86% Full Time, 7% Part Time, and 7% Contract. Highlights an 96% In-person, and 4% Remote job distribution.

Help Desk Analyst

Infotree Global Solutions

Lake Mary, FL • On-site

$18 - $24.50/hr

Other

This job post has expired today. Applications are no longer accepted.

Job description

Help Desk Analyst

Location - RI/KS/OK/DE/KS/PH/FL/AZ

Duration - 6+ Months

Visa - USC/GC/EAD

Essential Job Functions:

• Provides basic help desk support for problems and service requests related to hardware, software, network/mainframe connectivity and application support within a 24x7x365 support team.

• Acts as representative of technical services to its customers.

• Initiates, escalates, or resolves problem tickets and/or service requests.

• Troubleshoots and resolves technical problems, escalates to support resources.

• Facilitates closure to problem ticket/service requests while meeting or exceeding defined service level expectations.

• Conducts timely 1st level problem determination for incidents using documented procedures, and accurately documenting the issues using the appropriate toll(s).

• Ensures customer satisfaction by responding to Service Requests through approved channels to the Help Desk in a timely, accurate, and professional manner.

• Records problem symptoms and status information in a timely/accurate fashion using the appropriate tools in order to communicate with and properly utilize 2nd and 3rd level support resources.

• Acquires and maintains current knowledge of relevant product/service offerings and support policies to provide technically accurate solutions to customers.

• Must be able to provide clear, concise, information through written and verbal communications.

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