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Help Desk Internship Jobs in Florida (NOW HIRING)

Feeding Tampa Bay

Internship, Neighbor Services

Tampa, FL · On-site

$14.25 - $19/hr

Interns are expected to complete hours in-person under the supervision of their assigned MSW or ... Monitor Neighbor Help Desk calls and requests to Feeding Tampa Bay and respond to inquiries ...

4 Corner Resources

IT Field Technician

Orlando, FL · On-site

$16 - $18/hr

... internships, help desk, school labs, or personal projects count!) Customer service background with a strong desire to help others Technical curiosity and a passion for solving problems Experience ...

4 Corner Resources

IT Field Technician

Orlando, FL · On-site

$16 - $18/hr

... internships, help desk, school labs, or personal projects count!) Customer service background with a strong desire to help others Technical curiosity and a passion for solving problems Experience ...

Apex Informatics

Microsoft 365 Developer

Ocoee, FL · On-site

Customer-focused and responsive to feedback Experience * 1-3 years of experience in an IT support, help desk, or junior development role * Exposure to Microsoft 365 tools through work, internships ...

Wellington International

Marketing Intern

Wellington, FL · On-site

$14 - $18.75/hr

This internship provides hands-on experience in digital marketing, traditional marketing, content ... Help with the distribution of marketing material across the show grounds. * Monitor and create ...

New

City of Sunrise

... of an internship opportunity high school students looking to serve civic volunteer hours new ... Volunteers assist with the front desk and facilitating field trips. Senior volunteers are a true ...

RSI

HIM Representative

Orlando, FL · On-site

$16 - $18/hr

Help ensure operational workflows are efficient and effective. * Participate in training and skill ... Internship or coursework related to Medicaid, Medicare, or commercial insurance-preferred not ...

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Help Desk Internship information

What is the difference between Help Desk Internship vs Help Desk Technician?

AspectHelp Desk InternshipHelp Desk Technician
Required CredentialsTypically pursuing or recently completed a related degree; no formal certification requiredHigh school diploma or equivalent; certifications like CompTIA A+ often preferred
Work EnvironmentEntry-level, training-focused, often in a corporate or IT support settingFull-time, operational support role in IT departments or service desks
Employer & Industry UsageInternships offered by companies for training; used as a stepping stoneStandard role in IT support across various industries

In summary, a Help Desk Internship is an entry-level, training-focused position for students or recent graduates, while a Help Desk Technician is a full-time role requiring more experience and certifications. Internships serve as a learning opportunity, whereas technicians provide ongoing technical support.

What are some typical challenges faced during a help desk internship, and how can interns effectively overcome them?

Help Desk interns often encounter challenges such as managing a high volume of support requests, troubleshooting unfamiliar technical issues, and communicating solutions to users with varying technical backgrounds. To overcome these hurdles, interns should prioritize tasks, actively seek guidance from experienced team members, and leverage available documentation and knowledge bases. Building strong communication skills and maintaining a positive, patient attitude can also help interns provide excellent customer service while gaining confidence in their technical abilities.

What is a help desk internship?

A Help Desk Internship is an entry-level position where interns assist with technical support tasks, helping users resolve hardware, software, and network issues. Interns typically work alongside experienced IT professionals to learn troubleshooting techniques and gain hands-on experience in customer service and technical problem-solving. This role is ideal for students or recent graduates looking to build foundational IT skills and explore a potential career in information technology.

What are the key skills and qualifications needed to thrive as a help desk intern?

To thrive as a Help Desk Intern, you need a basic understanding of computer hardware, operating systems, troubleshooting, and customer service, often supported by coursework in IT or a related field. Familiarity with ticketing systems, remote desktop tools, and productivity software like Microsoft Office is commonly required. Strong communication skills, patience, and a willingness to learn help you stand out in this position. These skills ensure efficient technical support, positive user experiences, and successful contribution to IT teams.
What are the most commonly searched types of Help Desk jobs in Florida? The most popular types of Help Desk jobs in Florida are:
What are popular job titles related to Help Desk Internship jobs in Florida? For Help Desk Internship jobs in Florida, the most frequently searched job titles are:
What job categories do people searching Help Desk Internship jobs in Florida look for? The top searched job categories for Help Desk Internship jobs in Florida are:
What cities in Florida are hiring for Help Desk Internship jobs? Cities in Florida with the most Help Desk Internship job openings:
Help Desk Internship jobs near you
Infographic showing various Help Desk Internship job openings in Florida as of August 2026, with employment types broken down into 40% Internship, and 60% Full Time. Highlights an 80% In-person, and 20% Hybrid job distribution.

Help Desk Technician

JRM Construction Management

Boca Raton, FL • On-site

$18.75 - $25.50/hr

Full-time

Re-posted 3 days ago

Job description

Job Summary:
JRM Construction Management is a leading General Contracting and Construction Management Firm with a commitment to quality services. The Help Desk Technician I role involves providing Tier 1 technical support to employees, including troubleshooting, device setup, and account administration, while ensuring accurate ticket documentation and escalation of unresolved issues.
Responsibilities:
• Serve as the first point of contact via phone, email, walk-up, or ticketing system; triage, resolve, and/or route incidents and requests.
• Install and configure end-user hardware and peripherals (desktops/laptops, monitors, printers, headsets, VoIP handsets) and apply approved firmware/driver updates.
• Support Windows 10/11, Microsoft 365 apps, and common line-of-business applications per the knowledge base.
• Perform account administration in Active Directory/Azure AD (password resets, unlocks, group membership updates) and basic Microsoft 365 tasks (mailbox, license assignment per standard operating procedure).
• Execute standardized onboarding/offboarding checklists (devices, accounts, MFA, mailbox/OneDrive access, distribution lists).
• Maintain meticulous ticket documentation (troubleshooting steps, resolution, user comms) and close tickets in compliance with SLAs and categorization standards.
• Manage and track end-user assets; assist with periodic inventories and device lifecycle processes.
• Coordinate vendor support when issues cannot be resolved in-house; provide clear case notes/logs.
• Travel to local offices/job sites as needed; support occasional off-hours maintenance windows with prior notice.
• Shadow Tier 2 on advanced issues, imaging/MDM tasks, and site cutovers.
• Contribute KB articles and improve runbooks based on resolved tickets.
Qualifications:
Required:
• 1–2 years in a Help Desk/Desktop Support role (or equivalent internship/certifications).
• Working knowledge of Windows 10/11, Microsoft 365 apps, and basic networking concepts (IP/DNS, Wi-Fi, VPN) sufficient to triage Tier 1 issues.
• Experience with Active Directory user administration and a modern ticketing system.
• Strong troubleshooting, communication, and time-management skills; ability to handle multiple tickets concurrently.
• Willingness to learn, follow SOPs, and escalate appropriately.
Preferred:
• Valid driver’s license for occasional site travel preferred.
• Mid-level experience with Microsoft Office 365, Active Directory Administration, and Virtualization Technologies.
• Proficient with Windows 10, Windows 7, and Microsoft Office suite.
Company:
JRM Construction Management is a construction company specializing in construction management. Founded in 2007, the company is headquartered in New York, USA, with a team of 501-1000 employees. The company is currently Late Stage.

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