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Help Desk Internship Jobs in Boca Raton, FL (NOW HIRING)

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Help Desk Internship information

See Boca Raton, FL salary details

$9

$19

$31

How much do help desk internship jobs pay per hour?

As of Jun 15, 2026, the average hourly pay for help desk internship in Boca Raton, FL is $19.78, according to ZipRecruiter salary data. Most workers in this role earn between $16.63 and $21.92 per hour, depending on experience, location, and employer.

What is the difference between Help Desk Internship vs Help Desk Technician?

AspectHelp Desk InternshipHelp Desk Technician
Required CredentialsTypically pursuing or recently completed a related degree; no formal certification requiredHigh school diploma or equivalent; certifications like CompTIA A+ often preferred
Work EnvironmentEntry-level, training-focused, often in a corporate or IT support settingFull-time, operational support role in IT departments or service desks
Employer & Industry UsageInternships offered by companies for training; used as a stepping stoneStandard role in IT support across various industries

In summary, a Help Desk Internship is an entry-level, training-focused position for students or recent graduates, while a Help Desk Technician is a full-time role requiring more experience and certifications. Internships serve as a learning opportunity, whereas technicians provide ongoing technical support.

What are some typical challenges faced during a Help Desk Internship, and how can interns effectively overcome them?

Help Desk interns often encounter challenges such as managing a high volume of support requests, troubleshooting unfamiliar technical issues, and communicating solutions to users with varying technical backgrounds. To overcome these hurdles, interns should prioritize tasks, actively seek guidance from experienced team members, and leverage available documentation and knowledge bases. Building strong communication skills and maintaining a positive, patient attitude can also help interns provide excellent customer service while gaining confidence in their technical abilities.

What is a Help Desk Internship?

A Help Desk Internship is an entry-level position where interns assist with technical support tasks, helping users resolve hardware, software, and network issues. Interns typically work alongside experienced IT professionals to learn troubleshooting techniques and gain hands-on experience in customer service and technical problem-solving. This role is ideal for students or recent graduates looking to build foundational IT skills and explore a potential career in information technology.

What are the key skills and qualifications needed to thrive as a Help Desk Intern, and why are they important?

To thrive as a Help Desk Intern, you need a basic understanding of computer hardware, operating systems, troubleshooting, and customer service, often supported by coursework in IT or a related field. Familiarity with ticketing systems, remote desktop tools, and productivity software like Microsoft Office is commonly required. Strong communication skills, patience, and a willingness to learn help you stand out in this position. These skills ensure efficient technical support, positive user experiences, and successful contribution to IT teams.
What are the most commonly searched types of Help Desk jobs in Boca Raton, FL? The most popular types of Help Desk jobs in Boca Raton, FL are:
What cities near Boca Raton, FL are hiring for Help Desk Internship jobs? Cities near Boca Raton, FL with the most Help Desk Internship job openings:
Help Desk Internship jobs near you
Infographic showing various Help Desk Internship job openings in Boca Raton, FL as of June 2026, with employment types broken down into 81% Full Time, 13% Part Time, and 6% Temporary. Highlights an 85% Physical, 1% Hybrid, and 14% Remote job distribution, with an average salary of $41,143 per year, or $19.8 per hour.
Help Desk Technician

Help Desk Technician

JRM Construction Management, LLC

Boca Raton, FL

$19 - $25.50/hr

Other

Posted 11 days ago

Job description

Job Summary

The Help Desk Technician provides technical support to both onsite and remote employees. Responsibilities include first-line troubleshooting, device setup, account administration, and accurate ticket documentation. Issues beyond Tier 1 scope should be escalated to Tier 2 in accordance with established SOPs and SLAs.

Responsibilities and Duties

  • Serve as the first point of contact via phone, email, walk-up, or ticketing system; triage, resolve, and/or route incidents and requests.
  • Install and configure end-user hardware and peripherals (desktops/laptops, monitors, printers, headsets, VoIP handsets) and apply approved firmware/driver updates.
  • Support Windows 10/11, Microsoft 365 apps, and common line-of-business applications per the knowledge base.
  • Perform account administration in Active Directory/Azure AD (password resets, unlocks, group membership updates) and basic Microsoft 365 tasks (mailbox, license assignment per standard operating procedure).
  • Execute standardized onboarding/offboarding checklists (devices, accounts, MFA, mailbox/OneDrive access, distribution lists).
  • Maintain meticulous ticket documentation (troubleshooting steps, resolution, user comms) and close tickets in compliance with SLAs and categorization standards.
  • Manage and track end-user assets; assist with periodic inventories and device lifecycle processes.
  • Coordinate vendor support when issues cannot be resolved in-house; provide clear case notes/logs.
  • Travel to local offices/job sites as needed; support occasional off-hours maintenance windows with prior notice.
  • Shadow Tier 2 on advanced issues, imaging/MDM tasks, and site cutovers.
  • Contribute KB articles and improve runbooks based on resolved tickets.

Qualifications and Skills

  • 1-2 years in a Help Desk/Desktop Support role (or equivalent internship/certifications).
  • Working knowledge of Windows 10/11, Microsoft 365 apps, and basic networking concepts (IP/DNS, Wi-Fi, VPN) sufficient to triage Tier 1 issues.
  • Experience with Active Directory user administration and a modern ticketing system.
  • Strong troubleshooting, communication, and time-management skills; ability to handle multiple tickets concurrently.
  • Willingness to learn, follow SOPs, and escalate appropriately.
  • Valid driver's license for occasional site travel preferred.

Computer Systems

  • Mid-level experience with Microsoft Office 365, Active Directory Administration, and Virtualization Technologies
  • Proficient with Windows 10, Windows 7, and Microsoft Office suite

Working Conditions

  • On site support with some remote assistance.
  • Occasional nights/weekends for planned work.
  • Ability to lift/move up to ~25-35 lbs (monitors, small printers).

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