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Help Desk Analyst Jobs in Boca Raton, FL (NOW HIRING)

Gemaire Distributors LLC

Help Desk Analyst

Deerfield Beach, FL · On-site

$19.75 - $26.75/hr

Strong analytical and problem-solving skills. * Effective organizational and time management skills ... Help Desk Technician Objective Serve as the first point of contact for technical assistance ...

Purposebrands

Manager, Help Desk

Boca Raton, FL · Hybrid

$108K/yr

The Help Desk Manager will lead and optimize technology support for PB-level employees across all ... Monitor service queues, analyze trends in ticket volumes and SLA performance, and implement process ...

GiaSpace Inc

Help Desk Technician

Fort Lauderdale, FL

$19 - $25.75/hr

Instead, here are the skillsets we're actively looking for with our next Help Desk Technician (III): * Windows Server, Troubleshooting and Repair * Network Component Installation, Diagnostics * DHCP ...

Stefanini

Help Desk Specialist

Weston, FL · On-site

Expands skills in own work area within an analytical/scientific method or operational process * Applies experience and skills to complete assigned work within own area of expertise * Works within ...

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How much do help desk analyst jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for help desk analyst in Boca Raton, FL is $22.68, according to ZipRecruiter salary data. Most workers in this role earn between $18.56 and $25.34 per hour, depending on experience, location, and employer.

What does a help desk analyst do?

A Help Desk Analyst is responsible for providing technical support and troubleshooting assistance to end-users experiencing issues with computer systems, software, or hardware. They typically respond to inquiries via phone, email, or chat, diagnose problems, and guide users through solutions or escalate issues to higher-level IT staff if necessary. Additionally, Help Desk Analysts may assist with setting up new equipment, maintaining records of support requests, and ensuring customer satisfaction with IT services.

What are some common challenges faced by help desk analysts, and how can they be managed effectively?

Help Desk Analysts often encounter challenges such as managing high ticket volumes, addressing diverse technical issues, and balancing customer service with technical troubleshooting. Effective time management, clear communication, and utilizing knowledge base resources can help handle these demands. Building strong relationships with other IT team members also allows for efficient escalation and resolution of complex problems. Staying organized and proactive in learning about new technologies can further ease daily challenges and enhance performance in the role.

Is a help desk analyst an entry level job?

Help desk analyst positions are often considered entry-level roles that require basic technical knowledge, customer service skills, and familiarity with troubleshooting hardware and software. Many employers provide on-the-job training, and certifications like CompTIA A+ can enhance prospects for candidates new to the field.

What are the key skills and qualifications needed to thrive as a help desk analyst, and why are they important?

To thrive as a Help Desk Analyst, you need a solid understanding of computer systems, troubleshooting techniques, and customer service principles, often supported by a relevant degree or IT certifications like CompTIA A+ or Microsoft Certified Professional. Familiarity with ticketing systems, remote desktop tools, and knowledge bases is typically required. Strong communication, patience, and problem-solving abilities help you effectively assist users and resolve technical issues. These skills ensure prompt, efficient support, leading to higher user satisfaction and smoother IT operations.

What is the difference between Help Desk Analyst vs Technical Support Specialist?

AspectHelp Desk AnalystTechnical Support Specialist
CertificationsCompTIA A+, HDI Support CenterCompTIA A+, Network+, Microsoft Certified
Work EnvironmentHelp desk, call centers, remote supportOn-site, remote, troubleshooting hardware/software
Industry UsageIT services, corporate supportIT, telecommunications, tech companies

Help Desk Analysts and Technical Support Specialists often share certifications and work environments, focusing on resolving user issues. While Help Desk Analysts typically handle initial support and customer inquiries, Technical Support Specialists may provide more in-depth technical troubleshooting. Both roles are essential in IT support, with overlapping skills but differing in scope and complexity.

What are the most commonly searched types of Help Desk Analyst jobs in Boca Raton, FL? The most popular types of Help Desk Analyst jobs in Boca Raton, FL are:
What are popular job titles related to Help Desk Analyst jobs in Boca Raton, FL? For Help Desk Analyst jobs in Boca Raton, FL, the most frequently searched job titles are:
What job categories do people searching Help Desk Analyst jobs in Boca Raton, FL look for? The top searched job categories for Help Desk Analyst jobs in Boca Raton, FL are:
What cities near Boca Raton, FL are hiring for Help Desk Analyst jobs? Cities near Boca Raton, FL with the most Help Desk Analyst job openings:
Help Desk Analyst jobs near you
Infographic showing various Help Desk Analyst job openings in Boca Raton, FL as of August 2026, with employment types broken down into 89% Full Time, and 11% Contract. Highlights an 100% In-person job distribution, with an average salary of $47,171 per year, or $22.7 per hour.

Help Desk Analyst

Gemaire Distributors LLC

Deerfield Beach, FL • On-site

$19.75 - $26.75/hr

Full-time

Posted 11 days ago

Job description

Duties and Responsibilities
  • Answer incoming customer calls and manage trouble tickets.
  • Troubleshoot software and hardware issues both in person and via phone.
  • Escalate support calls to the supervisor when necessary.
  • Install and configure applications and operating system software and upgrades.
  • Train end users in the effective use of equipment and software.
  • Monitor network and system health to ensure optimal performance.
  • Fully track and document all calls and requests.
  • Produce service request/problem incident reports and initiate follow-up actions to ensure timely resolution and closeout.
  • Track all action items and referrals through to resolution.
  • Communicate project status, deliverables, priorities, and contingencies to relevant stakeholders.
  • Maintain and seek knowledge about current industry-wide support practices and their potential impact on the support business.
  • Stay updated on the latest in desktop and laptop hardware, software applications, and networking systems.
  • Maintain flexibility and adaptability to meet the evolving needs of the organization.

In addition to the above responsibilities, this individual is held accountable for all other duties as assigned.
Required Qualifications
  • Proficient in configuring Windows 11, iOS, and MacOS
  • Working knowledge of Microsoft Office suite products and antivirus/spam software.
  • Experience troubleshooting laptops, desktops, tablets, and printer issues in a LAN/WAN environment.
  • Excellent written and verbal communication skills.
  • Strong analytical and problem-solving skills.
  • Effective organizational and time management skills.
  • Flexibility to work evening and weekend hours, with on-call availability.
  • Ability to lift up to 30 pounds.

Preferred Qualifications
  • CompTIA A+ certification
  • Bilingual (English/Spanish) is a plus.

Education/Experience Requirements
Preferred 2 Year / associate degree
Degree in Computer Science, MIS, or a related field preferred.
Language Requirements
Preferred English and Spanish
Work Environment Details: Office Setting. Work Schedule: Hybrid Schedule, working 3 days minimum at the office/branch a week.
Physical Demands Demand Frequency
Sedentary - Lifting 0-10 pounds - Occasional
Light Lifting - 10-20 pounds - Occasional
Moderate Lifting - 20 to 50 pounds - Occasional
Heavy Lifting - 50 to 100 pounds - Never
Pulling/Pushing, Carrying - Occasional
Reaching or working above shoulder - Occasional
Walking - Occasional
Standing - Occasional
Sitting - Constant
Stooping - Never
Kneeling - Never
Repeated Bending - Never
Climbing - Never
Desk Work/Computer use/Telephone use - Constant
Operating a motor vehicle - Never
Operating a commercial vehicle Never
Operating warehouse equipment, forklift, baseloid lift etc - Never
Other - Talk, Drive, visit customers etc. - Never
EEO Statement
Watsco and its subsidiaries are an Equal Opportunity Employer and do not discriminate on the basis of age, color, race, religion, disability, sex, or national origin. We support a diverse and inclusive workplace where we employ, retain, terminate, and otherwise treat all employees and job applicants on the basis of merit, qualifications and competence.
Business Title: Help Desk Technician
Objective
Serve as the first point of contact for technical assistance, delivering a customer-friendly experience to both internal corporate staff and field/in-house customers. The Help Desk Technician provides first-line support by installing, configuring, and troubleshooting operating systems, software applications, desktop, and laptop hardware. This role supports everyday business operations by identifying and resolving end-user issues quickly, ensuring systems remain available and minimizing downtime. The ideal candidate demonstrates strong problem-solving skills, clear and professional communication, and the ability to build positive working relationships while providing technical guidance. A strong working knowledge of desktop and laptop components, application functionality, and network/connectivity fundamentals is essential to effectively diagnose issues and escalate complex problems when necessary.

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