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Help Desk Analyst Jobs in Boca Raton, FL (NOW HIRING)

GiaSpace Inc

Help Desk Technician

Fort Lauderdale, FL

$19 - $25.75/hr

Instead, here are the skillsets we're actively looking for with our next Help Desk Technician (III): * Windows Server, Troubleshooting and Repair * Network Component Installation, Diagnostics * DHCP ...

KPG99 INC

Help Desk Specialist

Fort Lauderdale, FL · On-site

... quality. • Monitor, analyze, and recommend improvements to work processes for increased ... help desk processes and service management principles. • Supervisory skills, including the ...

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National Employee Benefits Administrators, Inc.

Be Seen First

Help Desk II

Pembroke Pines, FL · On-site

Provide Voip, Network, Hardware and Help Desk Support to internal and external users in a professional courteous manner. * Utilize the ticketing software to support and track resolution issues and ...

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All JobsHelp Desk Analyst JobsHelp Desk Analyst Jobs in Boca Raton, FL

Help Desk Analyst information

See Boca Raton, FL salary details

$13

$22

$33

How much do help desk analyst jobs pay per hour?

As of Jul 14, 2026, the average hourly pay for help desk analyst in Boca Raton, FL is $22.68, according to ZipRecruiter salary data. Most workers in this role earn between $18.56 and $25.34 per hour, depending on experience, location, and employer.

What does a Help Desk Analyst do?

A Help Desk Analyst is responsible for providing technical support and troubleshooting assistance to end-users experiencing issues with computer systems, software, or hardware. They typically respond to inquiries via phone, email, or chat, diagnose problems, and guide users through solutions or escalate issues to higher-level IT staff if necessary. Additionally, Help Desk Analysts may assist with setting up new equipment, maintaining records of support requests, and ensuring customer satisfaction with IT services.

What are some common challenges faced by Help Desk Analysts, and how can they be managed effectively?

Help Desk Analysts often encounter challenges such as managing high ticket volumes, addressing diverse technical issues, and balancing customer service with technical troubleshooting. Effective time management, clear communication, and utilizing knowledge base resources can help handle these demands. Building strong relationships with other IT team members also allows for efficient escalation and resolution of complex problems. Staying organized and proactive in learning about new technologies can further ease daily challenges and enhance performance in the role.

What are the key skills and qualifications needed to thrive as a Help Desk Analyst, and why are they important?

To thrive as a Help Desk Analyst, you need a solid understanding of computer systems, troubleshooting techniques, and customer service principles, often supported by a relevant degree or IT certifications like CompTIA A+ or Microsoft Certified Professional. Familiarity with ticketing systems, remote desktop tools, and knowledge bases is typically required. Strong communication, patience, and problem-solving abilities help you effectively assist users and resolve technical issues. These skills ensure prompt, efficient support, leading to higher user satisfaction and smoother IT operations.

What is the difference between Help Desk Analyst vs Technical Support Specialist?

AspectHelp Desk AnalystTechnical Support Specialist
CertificationsCompTIA A+, HDI Support CenterCompTIA A+, Network+, Microsoft Certified
Work EnvironmentHelp desk, call centers, remote supportOn-site, remote, troubleshooting hardware/software
Industry UsageIT services, corporate supportIT, telecommunications, tech companies

Help Desk Analysts and Technical Support Specialists often share certifications and work environments, focusing on resolving user issues. While Help Desk Analysts typically handle initial support and customer inquiries, Technical Support Specialists may provide more in-depth technical troubleshooting. Both roles are essential in IT support, with overlapping skills but differing in scope and complexity.

What are the most commonly searched types of Help Desk Analyst jobs in Boca Raton, FL? The most popular types of Help Desk Analyst jobs in Boca Raton, FL are:
What are popular job titles related to Help Desk Analyst jobs in Boca Raton, FL? For Help Desk Analyst jobs in Boca Raton, FL, the most frequently searched job titles are:
What job categories do people searching Help Desk Analyst jobs in Boca Raton, FL look for? The top searched job categories for Help Desk Analyst jobs in Boca Raton, FL are:
What cities near Boca Raton, FL are hiring for Help Desk Analyst jobs? Cities near Boca Raton, FL with the most Help Desk Analyst job openings:
Help Desk Analyst jobs near you
Infographic showing various Help Desk Analyst job openings in Boca Raton, FL as of July 2026, with employment types broken down into 1% Locum Tenens, 1% Internship, 85% Full Time, 8% Part Time, 1% Temporary, and 4% Contract. Highlights an 82% Physical, 6% Hybrid, and 12% Remote job distribution, with an average salary of $47,171 per year, or $22.7 per hour.
Systems Analyst / Help Desk Analyst

Systems Analyst / Help Desk Analyst

I S T N INC

Fort Lauderdale, FL • On-site

$20 - $30/hr

Full-time

Medical

Re-posted 15 days ago

Job description

We are seeking a Systems Analyst / Help Desk Analyst to join our team! You will analyze IT problems to improve computer systems. We are looking for a smart and motivated quick learner in a fast paced IT consulting firm.

Responsibilities:

  • ​Being able to work on helpdesk trouble tickets and follow up on them (daily basic)
  • Troubleshooting ability
  • Active Directory and Office 365 account management (create, disabled, Password resets)
  • Office 365 email account requests (knowledge of ActiveSync and Exchange account setup on Mobile Device)
  • Ability to Support and troubleshoot Windows Operating System, Microsoft Office applications, and Third-party Application like java, adobe, chrome, Firefox, etc
  • Support Microsoft Teams, Zoom, WebEx
  • Install and provisioning Windows client OS
  • Mapping Printers and Network Drives
  • Troubleshoot PC peripherals such as webcams, speaker, USB printer, etc.
  • TCP/IP knowledge to troubleshoot basic problems on LAN
  • Knowledge of VPN Configuration (OpenVPN, PPTP, etc.)
  • Maintaining IT team support documentation
  • Being able to follow instructions and collaborate with Co-workers

Qualifications:

  • Bilingual is a plus - English and Spanish Ability
  • Certifications are a Plus.
  • Desired Qualifications 3+ years’ experience in a technical support
  • Previous experience in IT, computer science, or other related fields
  • Strong problem solving and critical thinking skills
  • Ability to learn new technologies quickly
  • College Degree is a plus

Company Description

Seeking Help Dasek Analyst; Systems Analyst; Consultant;