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Manager Help Desk Analyst Jobs in Boca Raton, FL

GrayRobinson

Help Desk Analyst

Fort Lauderdale, FL

$19.50 - $26.75/hr

The Help Desk Analyst is primarily responsible for assisting users with software-related questions and troubleshooting basic PC hardware/network issues. This analyst also assists with IT projects, ...

GrayRobinson

Help Desk Analyst

Boca Raton, FL

$19.50 - $26.50/hr

The Help Desk Analyst is primarily responsible for assisting users with software-related questions and troubleshooting basic PC hardware/network issues. This analyst also assists with IT projects, ...

GrayRobinson

Help Desk Analyst

West Palm Beach, FL

$19.75 - $27/hr

The Help Desk Analyst is primarily responsible for assisting users with software-related questions and troubleshooting basic PC hardware/network issues. This analyst also assists with IT projects, ...

Sinai Residences

Help Desk Technician

Boca Raton, FL · On-site

$18.75 - $25.50/hr

Help Desk TechnicianJoin Our Team at Sinai Residences! Schedule: Monday-Friday | 8:30 AM-5:00 PM ... Monitor endpoint management and remote monitoring systems to proactively identify and resolve ...

Sinai Residences

Help Desk Technician

Boca Raton, FL · On-site

$18.75 - $25.50/hr

Help Desk TechnicianJoin Our Team at Sinai Residences! Schedule: Monday-Friday | 8:30 AM-5:00 PM ... Monitor endpoint management and remote monitoring systems to proactively identify and resolve ...

YouFit

Help Desk Technician

Deerfield Beach, FL

$19.25 - $26/hr

Responsibilities include monitoring the health of critical systems, managing user accounts and ... analytical abilities • In-depth knowledge of computer systems and IT infrastructure, with ...

New

YouFit

Help Desk Technician

Deerfield Beach, FL · On-site

$19.25 - $26/hr

Responsibilities include monitoring the health of critical systems, managing user accounts and ... analytical abilities • In-depth knowledge of computer systems and IT infrastructure, with ...

New

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All JobsHelp Desk Analyst JobsManager Help Desk Analyst JobsManager Help Desk Analyst Jobs in Boca Raton, FL

Manager Help Desk Analyst information

See Boca Raton, FL salary details

$13

$22

$33

How much do manager help desk analyst jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for manager help desk analyst in Boca Raton, FL is $22.86, according to ZipRecruiter salary data. Most workers in this role earn between $18.70 and $25.53 per hour, depending on experience, location, and employer.

What does a manager help desk analyst do?

A Manager Help Desk Analyst oversees the help desk team responsible for providing technical support to users within an organization. Their duties include managing support ticket workflows, training and supervising help desk staff, analyzing support data to improve processes, and ensuring customer satisfaction. They also develop and implement policies, coordinate with other IT departments, and resolve complex or escalated technical issues. The role requires strong leadership, communication, and problem-solving skills.

What are some common challenges faced by a manager help desk analyst, and how can they effectively address them?

Manager Help Desk Analysts often encounter challenges such as balancing high ticket volumes, maintaining team motivation, and ensuring consistent service quality. To address these, it's important to implement robust ticket triage processes, provide ongoing training, and foster open communication within the team. Regular performance reviews and feedback sessions can help identify areas for improvement and professional growth. Additionally, collaborating closely with other IT departments ensures quick resolution of complex issues and smooth escalation procedures.

What are the key skills and qualifications needed to thrive as a manager help desk analyst, and why are they important?

To thrive as a Manager Help Desk Analyst, you need expertise in IT troubleshooting, a solid understanding of service management principles, and experience in team leadership, often supported by a degree in information technology or a related field. Familiarity with IT service management (ITSM) tools such as ServiceNow or Jira, and certifications like ITIL, are typically expected. Strong communication, problem-solving, and organizational skills help you lead teams effectively and handle escalated issues. These competencies are critical for delivering high-quality technical support, maintaining service standards, and ensuring customer satisfaction.

What is the difference between Manager Help Desk Analyst vs Help Desk Analyst?

AspectManager Help Desk AnalystHelp Desk Analyst
CertificationsITIL, CompTIA A+, HDI Support CenterCompTIA A+, HDI Support Center, Microsoft Certified
Work EnvironmentSupervisory role, team management, strategic planningFrontline support, troubleshooting, customer service
ResponsibilitiesOverseeing help desk operations, staff management, process improvementResponding to user issues, resolving technical problems, documenting tickets

The Manager Help Desk Analyst typically oversees help desk teams, manages workflows, and implements support strategies, requiring leadership skills and relevant certifications. In contrast, Help Desk Analysts focus on direct technical support and customer service. Both roles are essential in IT support, but the manager position involves higher-level oversight and coordination.

What are the most commonly searched types of Help Desk Analyst jobs in Boca Raton, FL?

The most popular types of Help Desk Analyst jobs in Boca Raton, FL are:

What cities near Boca Raton, FL are hiring for Manager Help Desk Analyst jobs?

Cities near Boca Raton, FL with the most Manager Help Desk Analyst job openings:

Manager Help Desk Analyst jobs near you

Help Desk Analyst

GrayRobinson

Fort Lauderdale, FL

$19.50 - $26.75/hr

Full-time

Posted 10 days ago

Job description

GrayRobinson, a full-service law and government consulting firm with 16 offices in Florida and Washington, D.C., has an immediate opening in one of our Orlando offices for an experienced Help Desk Analyst. The Help Desk Analyst is primarily responsible for assisting users with software-related questions and troubleshooting basic PC hardware/network issues. This analyst also assists with IT projects, evaluating and implementing new software. The ideal candidate must demonstrate effective communication skills and be capable of responding to users regarding a variety of complex questions in a professional, efficient, and timely manner.

The position requires 5+ years of experience troubleshooting software and hardware issues, with detailed working knowledge of legal-specific software and processes, including but not limited to Windows 11, Microsoft 365, iManage, VPN, and Citrix. Capable of formatting and troubleshooting Word, Excel, PowerPoint, and Outlook. Law firm experience is a plus.

We provide a professional work environment and a competitive employment package, including comprehensive benefits.

GrayRobinson is an Equal Opportunity Employer.

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