Manager Help Desk Analyst Jobs in Boca Raton, FL

Join the Team Modernizing Medicine

AtModMed, we're not just building software-we're reimagining the healthcare experience. Founded in 2010 by a practicing physician and a successful tech entrepreneur, we took a radically different approach:we hired doctors and taught them how to code.This "for doctors, by doctors" philosophy has allowed us to create an AI-enabled, specialty-specific cloud platform that places patients at the center of care.

A Culture of Excellence

When you join ModMed, you're joining an award-winning team recognized for innovation and employee satisfaction. From our global headquarters in Boca Raton Florida, and extensive employee base in Hyderabad India, we are a team of 4,500+ passionate problem-solvers on a mission to increase medical practice success and improve patient outcomes:

• Consistently ranked as a Top Place to Work

• 2025 Globee Business Awards:Gold Globee for "Technology Team of the Year"

• 2025 Black Book Awards:Ranked #1 EHR in 11 Specialties

• Florida Venture Forum:Venture-Backed Company of the Year

We are growing fast, thinking big, and we are just getting started.

Ready to modernize medicine with us?

Job Description Summary:

ModMed is seeking a strategic Senior Deal Desk Analyst to serve as a key commercial partner in our high-growth environment. You will be instrumental in structuring complex deals, managing opportunities, and executing sales strategies that minimize cycle times and maximize profitability. The ideal candidate is an analytical thinker who thrives in a fast-paced setting and is eager to play a critical role in shaping ModMed's financial success.

Your Role:

Strategic Pricing & Negotiation

• Create and advise on innovative pricing strategies and structures that fulfill clients' requirements while optimizing revenue and profitability for ModMed.

• Drive commercial business terms negotiations with internal stakeholders (and clients as needed), coordinating the commercial, operational, and contractual aspects of deals to ensure company interests and customer needs align.

• Perform profitability analysis to inform cross-functional decision-making and enforce pricing guidelines and approvals.

• Identify and act as an escalation point to facilitate fast, effective approvals for non-standard deals by relevant stakeholders.

Sales Enablement & Deal Execution

• Act as a key cross-functional partner to Sales, Finance, Customer Success, Product, and Legal in support of the sales cycle.

• Provide real-time guidance to sales representatives regarding the proper structure of deals, standard terms, quote generation, and contract processes.

• Manage the quote-to-revenue booking process, ensuring accurate opportunities are properly created and tracked in Salesforce for forecasting, bookings, and compensation purposes.

• Adhere to and maintain agreed-upon deal turnaround times to keep sales velocity high.

Process Optimization & Operations

• Conduct analysis and monitor KPIs evaluating discount trends and deal metrics.

• Identify opportunities for automation, enhance current business rules, and implement workflow changes to optimize deal flow and minimize the sales cycle.

• Maintain the internal Deal Desk policy and pricing repository, ensuring information is up-to-date and clearly communicated to the broader organization.

• Mentor and support other Deal Desk team members as needed.

Skills & Requirements:

• Bachelor's degree in Business, Finance, or a related field required.

• 5+ years of relevant experience in Deal Desk, Finance, Accounting, Sales Operations, Contract Management, or other related sales support functions within a B2b SaaS organization required.

• Experience working in the EHR (Electronic Health Records) industry is highly desired.

• Hands-on experience with Salesforce, CPQ (Configure, Price, Quote), and CLM (Contract Lifecycle Management) systems is strongly preferred.

• Advanced proficiency in Microsoft Excel and the Google Workspace suite of applications.

• Proven ability to thrive in a fast-paced, high-growth environment; brings a responsive, high-energy, "can-do" attitude to help sales teams close business efficiently.

• Excellent communication, analytical, leadership, and collaboration skills to effectively partner across the organization.

• A highly organized self-starter who can manage multiple complex deals simultaneously.

• Ability to travel occasionally as required by the business.

ModMed Benefits Highlight: At ModMed, we believe it's important to offer a competitive benefits package designed to meet the diverse needs of our growing workforce. Eligible Modernizers can enroll in a wide range of benefits:

United States

• Comprehensive medical, dental, and vision benefits, including a company Health Savings Account contribution,
• 401(k): ModMed provides a matching contribution each payday of 50% of your contribution deferred on up to 6% of your compensation. After one year of employment with ModMed, 100% of any matching contribution you receive is yours to keep.
• Generous Paid Time Off and Paid Parental Leave programs,
• Company paid Life and Disability benefits, Flexible Spending Account, and Employee Assistance Programs,
• Company-sponsored Business Resource & Special Interest Groups that provide engaged and supportive communities within ModMed,
• Professional development opportunities, including tuition reimbursement programs and unlimited access to LinkedIn Learning,
• Global presence and in-person collaboration opportunities; dog-friendly HQ (US), Hybrid office-based roles and remote availability for some roles,
• Weekly catered breakfast and lunch, treadmill workstations, Zen, and wellness rooms within our BRIC headquarters.

PHISHING SCAM WARNING: ModMed is among several companies recently made aware of a phishing scam involving imposters posing as hiring managers recruiting via email, text and social media. The imposters are creating misleading email accounts, conducting remote "interviews," and making fake job offers in order to collect personal and financial information from unsuspecting individuals. Please be aware that no job offers will be made from ModMed without a formal interview process, and valid communications from our hiring team will come from our employees with a ModMed email address (first.lastname@modmed.com). Please check senders' email addresses carefully. Additionally, ModMed will not ask you to purchase equipment or supplies as part of your onboarding process. If you are receiving communications as described above, please report them to the FTC website.