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Manager Help Desk Analyst Jobs in Boca Raton, FL

Stefanini

Help Desk Specialist

Weston, FL

Expands skills in own work area within an analytical/scientific method or operational process * Applies experience and skills to complete assigned work within own area of expertise * Works within ...

Celsius

IT Help Desk Technician

Boca Raton, FL · On-site

Manage and resolve help desk tickets, provision or deprovision service management tickets relating to hardware (Windows, MAC, and OS) and software relating to Office365, JIRA, ADOBE, plus other ...

Celsius

IT Help Desk Technician

Boca Raton, FL

Manage and resolve help desk tickets, provision or deprovision service management tickets relating to hardware (Windows, MAC, and OS) and software relating to Office365, JIRA, ADOBE, plus other ...

Celsius

IT Help Desk Technician

Boca Raton, FL · On-site

Manage and resolve help desk tickets, provision or deprovision service management tickets relating to hardware (Windows, MAC, and OS) and software relating to Office365, JIRA, ADOBE, plus other ...

Sage Dental

Service Desk Technician

Boca Raton, FL · On-site

Overview Sage Dental Management is looking for a Help Desk Support Technician to join our growing team in Boca Raton, FL! This position will provide technical assistance to computer system users and ...

Mapei

IT Helpdesk Technician

Deerfield Beach, FL · On-site

... help desk records, escalating issues when necessary. * Conduct preventative maintenance on workstations and peripherals. * Follow up with users to confirm resolution and satisfaction. * Analyze ...

SCCU

Service Desk Admin I

Hollywood, FL · On-site

$46K - $48K/yr

Track tickets in an incident management system to properly identify problem and resolution for a ... to help build a skills knowledge database. * Perform duties as assigned to the Service Desk as ...

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All JobsHelp Desk Analyst JobsManager Help Desk Analyst JobsManager Help Desk Analyst Jobs in Boca Raton, FL

Manager Help Desk Analyst information

See Boca Raton, FL salary details

$13

$22

$33

How much do manager help desk analyst jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for manager help desk analyst in Boca Raton, FL is $22.86, according to ZipRecruiter salary data. Most workers in this role earn between $18.70 and $25.53 per hour, depending on experience, location, and employer.

What is the difference between Manager Help Desk Analyst vs Help Desk Analyst?

AspectManager Help Desk AnalystHelp Desk Analyst
CertificationsITIL, CompTIA A+, HDI Support CenterCompTIA A+, HDI Support Center, Microsoft Certified
Work EnvironmentSupervisory role, team management, strategic planningFrontline support, troubleshooting, customer service
ResponsibilitiesOverseeing help desk operations, staff management, process improvementResponding to user issues, resolving technical problems, documenting tickets

The Manager Help Desk Analyst typically oversees help desk teams, manages workflows, and implements support strategies, requiring leadership skills and relevant certifications. In contrast, Help Desk Analysts focus on direct technical support and customer service. Both roles are essential in IT support, but the manager position involves higher-level oversight and coordination.

What are some common challenges faced by a manager help desk analyst, and how can they effectively address them?

Manager Help Desk Analysts often encounter challenges such as balancing high ticket volumes, maintaining team motivation, and ensuring consistent service quality. To address these, it's important to implement robust ticket triage processes, provide ongoing training, and foster open communication within the team. Regular performance reviews and feedback sessions can help identify areas for improvement and professional growth. Additionally, collaborating closely with other IT departments ensures quick resolution of complex issues and smooth escalation procedures.

What are the key skills and qualifications needed to thrive as a manager help desk analyst, and why are they important?

To thrive as a Manager Help Desk Analyst, you need expertise in IT troubleshooting, a solid understanding of service management principles, and experience in team leadership, often supported by a degree in information technology or a related field. Familiarity with IT service management (ITSM) tools such as ServiceNow or Jira, and certifications like ITIL, are typically expected. Strong communication, problem-solving, and organizational skills help you lead teams effectively and handle escalated issues. These competencies are critical for delivering high-quality technical support, maintaining service standards, and ensuring customer satisfaction.

What does a manager help desk analyst do?

A Manager Help Desk Analyst oversees the help desk team responsible for providing technical support to users within an organization. Their duties include managing support ticket workflows, training and supervising help desk staff, analyzing support data to improve processes, and ensuring customer satisfaction. They also develop and implement policies, coordinate with other IT departments, and resolve complex or escalated technical issues. The role requires strong leadership, communication, and problem-solving skills.

What are the most commonly searched types of Help Desk Analyst jobs in Boca Raton, FL?

The most popular types of Help Desk Analyst jobs in Boca Raton, FL are:

What cities near Boca Raton, FL are hiring for Manager Help Desk Analyst jobs?

Cities near Boca Raton, FL with the most Manager Help Desk Analyst job openings:

Manager Help Desk Analyst jobs near you

Help Desk Technician I

JRM Construction Management, LLC

Boca Raton, FL

$19 - $25.50/hr

Full-time

Re-posted 13 days ago

Job description

Job Summary

The Help Desk Technician provides technical support to both onsite and remote employees. Responsibilities include first-line troubleshooting, device setup, account administration, and accurate ticket documentation. Issues beyond Tier 1 scope should be escalated to Tier 2 in accordance with established SOPs and SLAs.

Responsibilities and Duties

  • Serve as the first point of contact via phone, email, walk-up, or ticketing system; triage, resolve, and/or route incidents and requests.
  • Install and configure end-user hardware and peripherals (desktops/laptops, monitors, printers, headsets, VoIP handsets) and apply approved firmware/driver updates.
  • Support Windows 10/11, Microsoft 365 apps, and common line-of-business applications per the knowledge base.
  • Perform account administration in Active Directory/Azure AD (password resets, unlocks, group membership updates) and basic Microsoft 365 tasks (mailbox, license assignment per standard operating procedure).
  • Execute standardized onboarding/offboarding checklists (devices, accounts, MFA, mailbox/OneDrive access, distribution lists).
  • Maintain meticulous ticket documentation (troubleshooting steps, resolution, user comms) and close tickets in compliance with SLAs and categorization standards.
  • Manage and track end-user assets; assist with periodic inventories and device lifecycle processes.
  • Coordinate vendor support when issues cannot be resolved in-house; provide clear case notes/logs.
  • Travel to local offices/job sites as needed; support occasional off-hours maintenance windows with prior notice.
  • Shadow Tier 2 on advanced issues, imaging/MDM tasks, and site cutovers.
  • Contribute KB articles and improve runbooks based on resolved tickets.

Qualifications and Skills

  • 1-2 years in a Help Desk/Desktop Support role (or equivalent internship/certifications).
  • Working knowledge of Windows 10/11, Microsoft 365 apps, and basic networking concepts (IP/DNS, Wi-Fi, VPN) sufficient to triage Tier 1 issues.
  • Experience with Active Directory user administration and a modern ticketing system.
  • Strong troubleshooting, communication, and time-management skills; ability to handle multiple tickets concurrently.
  • Willingness to learn, follow SOPs, and escalate appropriately.
  • Valid driver's license for occasional site travel preferred.

Computer Systems

  • Mid-level experience with Microsoft Office 365, Active Directory Administration, and Virtualization Technologies
  • Proficient with Windows 10, Windows 7, and Microsoft Office suite

Working Conditions

  • On site support with some remote assistance.
  • Occasional nights/weekends for planned work.
  • Ability to lift/move up to ~25-35 lbs (monitors, small printers).

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