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Manager Help Desk Analyst Jobs in Boca Raton, FL

Stefanini

Help Desk Specialist

Weston, FL

Expands skills in own work area within an analytical/scientific method or operational process * Applies experience and skills to complete assigned work within own area of expertise * Works within ...

Action Labor and Staffing Connection

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IT Help Desk Technician

West Palm Beach, FL · On-site

$24 - $28/hr

Position: IT Help Desk Technician Reports to: IT Manager / Director of IT Location: West Palm Beach, FL (on-site) at 1700 Palm Beach Lakes Blvd, Ste 900, West Palm Beach, FL 33401 Status: Full-time, ...

US DEFAULT GROUP INC

Help Desk Technician II

Boca Raton, FL · On-site

$18.50 - $25/hr

The Tier II Helpdesk Technician provides advanced technical support for IT-related issues across ... project management, etc. As employees progress in experience, education, and performance ...

Managed Services and VoIP Provider

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Field / Help Desk Service Technician ( IT/VoIP)

Hollywood, FL · On-site

$42K - $52K/yr

We are a Managed Service Provider (MSP) specializing in IT, Telecom, Cabling, and Audio Visual ... As a Help Desk and Field Technician, your responsibilities will include providing both remote and ...

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ChenMed, LLC

Service Desk Manager

Miami, FL · On-site

... analysis, development, and administration of tactical initiatives within that functional area ... Oversees a centralized technical support and help desk team for a wide variety of corporate ...

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All JobsManager Help Desk Analyst JobsManager Help Desk Analyst Jobs in Boca Raton, FL

Manager Help Desk Analyst information

See Boca Raton, FL salary details

$13

$22

$33

How much do manager help desk analyst jobs pay per hour?

As of Jun 12, 2026, the average hourly pay for manager help desk analyst in Boca Raton, FL is $22.86, according to ZipRecruiter salary data. Most workers in this role earn between $18.70 and $25.53 per hour, depending on experience, location, and employer.

What is the difference between Manager Help Desk Analyst vs Help Desk Analyst?

AspectManager Help Desk AnalystHelp Desk Analyst
CertificationsITIL, CompTIA A+, HDI Support CenterCompTIA A+, HDI Support Center, Microsoft Certified
Work EnvironmentSupervisory role, team management, strategic planningFrontline support, troubleshooting, customer service
ResponsibilitiesOverseeing help desk operations, staff management, process improvementResponding to user issues, resolving technical problems, documenting tickets

The Manager Help Desk Analyst typically oversees help desk teams, manages workflows, and implements support strategies, requiring leadership skills and relevant certifications. In contrast, Help Desk Analysts focus on direct technical support and customer service. Both roles are essential in IT support, but the manager position involves higher-level oversight and coordination.

What are some common challenges faced by a Manager Help Desk Analyst, and how can they effectively address them?

Manager Help Desk Analysts often encounter challenges such as balancing high ticket volumes, maintaining team motivation, and ensuring consistent service quality. To address these, it's important to implement robust ticket triage processes, provide ongoing training, and foster open communication within the team. Regular performance reviews and feedback sessions can help identify areas for improvement and professional growth. Additionally, collaborating closely with other IT departments ensures quick resolution of complex issues and smooth escalation procedures.

What jobs pay 2000 a day?

Jobs that can pay $2,000 a day typically include high-level consulting, specialized medical or legal professionals, executive roles, or skilled trades such as commercial pilots or project managers with significant experience. These positions often require advanced skills, certifications, or extensive experience, and may involve freelance or contract work with high hourly rates or project-based payments.

How much do help desk analysts make in the US?

Help Desk Analysts in the US typically earn a median annual salary of around $45,000 to $55,000, with entry-level positions starting lower and experienced analysts earning more. Salaries can vary based on location, certifications, and technical skills such as familiarity with ticketing systems and remote support tools.

What are the key skills and qualifications needed to thrive as a Manager Help Desk Analyst, and why are they important?

To thrive as a Manager Help Desk Analyst, you need expertise in IT troubleshooting, a solid understanding of service management principles, and experience in team leadership, often supported by a degree in information technology or a related field. Familiarity with IT service management (ITSM) tools such as ServiceNow or Jira, and certifications like ITIL, are typically expected. Strong communication, problem-solving, and organizational skills help you lead teams effectively and handle escalated issues. These competencies are critical for delivering high-quality technical support, maintaining service standards, and ensuring customer satisfaction.

Are help desk jobs still in demand?

Help desk analyst roles remain in demand as organizations continue to prioritize IT support and customer service. These jobs often require technical skills, certifications, and familiarity with ticketing systems, and they are expected to grow with ongoing technology adoption across industries.

Is AI replacing IT's help desk?

AI is increasingly used to automate routine help desk tasks such as password resets and troubleshooting, allowing Help Desk Analysts to focus on more complex issues. However, AI tools complement rather than replace human support, and the role of a Help Desk Analyst involves critical thinking, customer service, and technical expertise that AI cannot fully replicate.

What does a Manager Help Desk Analyst do?

A Manager Help Desk Analyst oversees the help desk team responsible for providing technical support to users within an organization. Their duties include managing support ticket workflows, training and supervising help desk staff, analyzing support data to improve processes, and ensuring customer satisfaction. They also develop and implement policies, coordinate with other IT departments, and resolve complex or escalated technical issues. The role requires strong leadership, communication, and problem-solving skills.
What are the most commonly searched types of Help Desk Analyst jobs in Boca Raton, FL? The most popular types of Help Desk Analyst jobs in Boca Raton, FL are:
What are popular job titles related to Manager Help Desk Analyst jobs in Boca Raton, FL? For Manager Help Desk Analyst jobs in Boca Raton, FL, the most frequently searched job titles are:
What job categories do people searching Manager Help Desk Analyst jobs in Boca Raton, FL look for? The top searched job categories for Manager Help Desk Analyst jobs in Boca Raton, FL are:
What cities near Boca Raton, FL are hiring for Manager Help Desk Analyst jobs? Cities near Boca Raton, FL with the most Manager Help Desk Analyst job openings:
Manager Help Desk Analyst jobs near you
Infographic showing various Manager Help Desk Analyst job openings in Boca Raton, FL as of June 2026, with employment types broken down into 2% Locum Tenens, 21% Full Time, 50% Part Time, 2% Temporary, 23% Contract, and 2% Nights. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $47,549 per year, or $22.9 per hour.

IT Service Desk Analyst

Twin-Star International

Boca Raton, FL

Other

Posted 10 days ago

Job description

General Summary
The Level 1 IT Service Desk Analyst is responsible for "Incident", "Service Request", and "Deployment", including all aspects of desktop computer support, with a focus on troubleshooting and resolving issues both onsite, remotely, and virtually. Additional tasks include performing PC builds, installing applications, and general administrative tasks within Active Directory and various PC application management consoles.
Primary / Key Essential Functions and Responsibilities
Manage the overall Incident Management System
  • Serve as the IT Service Desk point of contact for customers seeking technical assistance over the phone or email
  • Perform remote troubleshooting through diagnostic techniques and pertinent questions
  • Determine the best solution based on the issue and details provided by customers
  • Walk the customer through the problem-solving process
  • Direct unresolved issues to the next level of support personnel
  • Provide accurate information on IT products or services
  • Record events and problems, and their resolution in the service desk application
  • Identify trends in Incidents, determine root cause, and determine optimal resolution
Manage the overall Service Request systems, which include:
  • Pass on any feedback or suggestions from customers to the appropriate internal team
  • Identify and suggest possible improvements to procedures
  • Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware
  • Create accounts and configure hardware as part of on-boarding process
  • Support Microsoft NAV/BC roles and permissions using Easy Security. Includes creation of new roles, complex integration of exceptions and cross-functional roles, security audit, and troubleshooting
  • Support audio and video equipment in offices and conference rooms
  • Create monthly performance dashboards from the service desk system. Providing visibility to metric summary and track, along with defining improvements to gain efficiencies and higher internal customer satisfaction ratings
  • Apply standards of hardware and software to install, modify, and repair computer hardware and software
  • Manage and monitor internal assets to ensure accurate inventory records
  • Maintain daily performance of computer systems
  • Configure new-hire employee accounts and process terminations. Including performing Quarterly audits
  • Other duties as assigned by the supervisor
Education and/or Experience and Qualifications
Minimum Education: Associate's (A.A./A.S.) Degree in Computer Science or related degree, or equivalent experience
Minimum Experience: Five (5) years' experience in Service Desk and/or Incident Management fields
Knowledge, Skills and Abilities
  • Proven experience as a help desk technician in a Level 1 capacity
  • Windows 10 and 11, Mac OS X, Office 365, Intune, MS Auto Pilot
  • Office 365, Azure Active Directory maintenance, Exchange Online, PowerShell, O365 Office Admin Center, EntraID
  • Mac and PC hardware, Printers, scanners, computer peripherals, Mobile devices (iOS, Android)
  • Client PC connectivity and FortiClient VPN, Azure Desktop,
  • File server knowledge.
  • Good understanding of computer systems, mobile devices, and other tech products
  • Ability to diagnose and resolve basic technical issues.
  • Support other specialists at Twin Star.
  • Proficiency in English
  • Works under limited supervision for routine situations
  • Excellent communication skills
  • Customer-oriented and cool-tempered
  • Ability to travel 5%.

Physical Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; balance; stoop, kneel, crouch or crawl; talk or hear. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. The employee is exposed to outside weather conditions.
Reasonable accommodation may be made to enable individuals with disabilities to perform the essential job functions. External and internal applicants, as well as position incumbents who become disabled, must be able to perform the essential job functions either unaided or with assistance of a reasonable accommodation as determined on a case-by-case basis.
Standard Specifications
The above statements are intended to describe the general nature and level of work performed and represent minimum levels of knowledge, skills, and/or abilities. To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently.
A review of this description has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties and is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Employees will be required to perform any other job-related duties assigned by their supervisor. This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship.
Twin Star Home is an Equal Employment Opportunity employer. We are committed to recruiting, hiring, retaining, and promoting qualified individuals without regard to age, race, religion, color, sex, national origin, marital status, physical or mental disability, citizenship, military status, sexual orientation, genetic information, or any category protected by federal, state or local law.

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