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Manager Help Desk Analyst Jobs (NOW HIRING)

Real Soft, Inc.

Help Desk Analyst

Philadelphia, PA · On-site

$20.50 - $28/hr

Help Desk Analyst Minimum skills and experience: * Minimum 2 years of experience working in a ... Experience using Jira Service Management Helpdesk application * Experience using GroupLink ...

Judge Group, Inc.

Help Desk Analyst

Scottsdale, AZ · On-site

$20 - $23/hr

Our large, FINTECH client is currently seeking a Help Desk Analyst (Contract/5 days/week) in Malvern, PA for a 3 Month Contract to support onboarding . Heavy focus on customer service skills.

STI

Help Desk Analyst

Little Rock, AR · On-site

$19.75 - $26.75/hr

Little Rock, AR Duration: 4+ Months #ONSITE The Application Help Desk Analyst is responsible for supporting Users of the Arkansas Court Management System in identifying issues, problem solving, and ...

Next Step Systems

Help Desk Analyst

Chicago, IL · On-site

$21 - $28.75/hr

Help Desk Analyst, Chicago, IL The Help Desk Analyst is primarily responsible for first-line ... management and third-party vendors. - Implement and manage inventory asset system for PCs and ...

Nebraska Medicine

Help Desk Analyst

Omaha, NE · Hybrid

$19.50 - $26.75/hr

First Shift (United States of America) Help Desk Analyst Be the first call that keeps healthcare ... Knowledge of enterprise grade IT Service Management systems such as ServiceNow, Remedy and/or ...

Community Options

Help Desk Analyst

Princeton, NJ

$50K/yr

The Help Desk Analyst is responsible for assisting our IT team and providing exceptional customer ... Attend meetings as IT Support when directed by Help Desk Manager for assistance with conference ...

Inteliblue LLC

Help Desk Analyst

Trenton, NJ · On-site

$20.50 - $28/hr

Help Desk Analyst Location: Trenton, New Jersey. Interview: Web Cam or In Person Interview Duration: Long Term Required Skills: Maintain a thorough working knowledge of the day-to-day operating ...

New

Community options

Help Desk Analyst

Princeton, NJ · On-site

$50K/yr

The Help Desk Analyst is responsible for assisting our IT team and providing exceptional customer ... Attend meetings as IT Support when directed by Help Desk Manager for assistance with conference ...

Agile Defense

Help Desk Analyst

Quantico, VA · On-site

$21.75 - $29.75/hr

Help Desk Analyst Location: Quantico, VA Clearance Level: Secret, Must Have Clearance to Start ... This role involves managing incidents, problems, and service requests, collaborating with users and ...

Agile Defense

Help Desk Analyst

Quantico, VA

$21.75 - $29.75/hr

Help Desk Analyst Location: Quantico, VA Clearance Level: Secret, Must Have Clearance to Start ... This role involves managing incidents, problems, and service requests, collaborating with users and ...

Sprint Mart

Help Desk Analyst

Ridgeland, MS · On-site

$17.75 - $24.25/hr

Description Help Desk Analyst Job Type: Full-Time Locations: Ridgeland, MS Tupelo, MS Overview: We ... Collaboration - Work closely with management and IT teams to understand corporate objectives and ...

InstantServe LLC

Help Desk Analyst

$21 - $28.75/hr

Help Desk Analyst - myColorado Client: Colorado OIT (Office of Information Technology) Location ... Ticket Management * Create, update, and track incidents within the ticketing system . * Accurately ...

Kravet

Help Desk Analyst

Woodbury, NY · On-site

$21.50 - $29.50/hr

Job Summary : Kravet is seeking a Help Desk Analyst who will be a critical member of the IT ... The role involves managing help desk operations, providing support for PCs and network connectivity ...

TriOptus LLC

Help Desk Analyst

Atlanta, GA · On-site

$19.75 - $27/hr

Job Title: Help Desk Analyst Location: Atlanta, GA 30334 (Remote) Duration: 12+ Month Responsibilities include: * Field incoming help requests from end users via both telephone and e-mail in a ...

Sprint Mart

Help Desk Analyst

Ridgeland, MS

$17.75 - $24.25/hr

Help Desk Analyst Job Type: Full-Time Locations: Ridgeland, MS Tupelo, MS Overview: We are seeking ... Collaboration - Work closely with management and IT teams to understand corporate objectives and ...

Tstc

$20 - $27.25/hr

The Help Desk Analyst will manage multiple priorities; follow through on open tickets to completion, and escalate problems as appropriate following Help Desk procedures. Essential Functions * Respond ...

Inteliblue

Help Desk Analyst

Chesterfield, VA · On-site

$19.50 - $26.50/hr

Title: Help Desk Analyst Location: Chesterfield, VA Duration: Long Term Interview Type: In-person Required Skills: * Assisting and providing customer support, by telephone, email and other means.

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Manager Help Desk Analyst information

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$24

$35

How much do manager help desk analyst jobs pay per hour?

As of Jul 26, 2026, the average hourly pay for manager help desk analyst in the United States is $24.09, according to ZipRecruiter salary data. Most workers in this role earn between $19.71 and $26.92 per hour, depending on experience, location, and employer.

What is the difference between Manager Help Desk Analyst vs Help Desk Analyst?

AspectManager Help Desk AnalystHelp Desk Analyst
CertificationsITIL, CompTIA A+, HDI Support CenterCompTIA A+, HDI Support Center, Microsoft Certified
Work EnvironmentSupervisory role, team management, strategic planningFrontline support, troubleshooting, customer service
ResponsibilitiesOverseeing help desk operations, staff management, process improvementResponding to user issues, resolving technical problems, documenting tickets

The Manager Help Desk Analyst typically oversees help desk teams, manages workflows, and implements support strategies, requiring leadership skills and relevant certifications. In contrast, Help Desk Analysts focus on direct technical support and customer service. Both roles are essential in IT support, but the manager position involves higher-level oversight and coordination.

What are some common challenges faced by a Manager Help Desk Analyst, and how can they effectively address them?

Manager Help Desk Analysts often encounter challenges such as balancing high ticket volumes, maintaining team motivation, and ensuring consistent service quality. To address these, it's important to implement robust ticket triage processes, provide ongoing training, and foster open communication within the team. Regular performance reviews and feedback sessions can help identify areas for improvement and professional growth. Additionally, collaborating closely with other IT departments ensures quick resolution of complex issues and smooth escalation procedures.

What are the key skills and qualifications needed to thrive as a Manager Help Desk Analyst, and why are they important?

To thrive as a Manager Help Desk Analyst, you need expertise in IT troubleshooting, a solid understanding of service management principles, and experience in team leadership, often supported by a degree in information technology or a related field. Familiarity with IT service management (ITSM) tools such as ServiceNow or Jira, and certifications like ITIL, are typically expected. Strong communication, problem-solving, and organizational skills help you lead teams effectively and handle escalated issues. These competencies are critical for delivering high-quality technical support, maintaining service standards, and ensuring customer satisfaction.

What does a Manager Help Desk Analyst do?

A Manager Help Desk Analyst oversees the help desk team responsible for providing technical support to users within an organization. Their duties include managing support ticket workflows, training and supervising help desk staff, analyzing support data to improve processes, and ensuring customer satisfaction. They also develop and implement policies, coordinate with other IT departments, and resolve complex or escalated technical issues. The role requires strong leadership, communication, and problem-solving skills.
What cities are hiring for Manager Help Desk Analyst jobs? Cities with the most Manager Help Desk Analyst job openings:
What are the most commonly searched types of Help Desk Analyst jobs? The most popular types of Help Desk Analyst jobs are:
What states have the most Manager Help Desk Analyst jobs? States with the most job openings for Manager Help Desk Analyst jobs include:
Manager Help Desk Analyst jobs near you
Infographic showing various Manager Help Desk Analyst job openings in the United States as of June 2026, with employment types broken down into 93% Full Time, 2% Part Time, and 5% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $50,106 per year, or $24.1 per hour.
Help Desk Analyst

Help Desk Analyst

Real Soft, Inc.

Philadelphia, PA • On-site

$20.50 - $28/hr

Other

Posted 24 days ago

Job description

The position requires the selected candidate to work in the office five days a week. Initial interviews will be held via Microsoft Teams, with second-round interviews held in person.
Help Desk Analyst
Minimum skills and experience:
  • Minimum 2 years of experience working in a single point of contact help desk
  • Experience using Jira Service Management Helpdesk application
  • Experience using GroupLink's eHelpdesk platform
  • Experience using Genesys Cloud contact center and customer experience platform
  • Strong customer service skills; telephone etiquette
  • Great team-oriented interpersonal skill
  • Great organizational skills
  • Excellent analytical and problem-solving skills
  • Strong oral and written communications skills (technical and non-technical)
  • Robust understanding of the ACD system and trouble ticket process

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