Help Desk Analyst
$18 - $24.50/hr
Help Desk Analyst (Bilingual - Spanish Required) 📍 Location: Conyers, GA (Onsite) 🗣️ ... ticket management and escalation processes ✔ Knowledge of Apple iOS ✔ Excellent customer ...
Help Desk Analyst
$18 - $24.50/hr
Help Desk Analyst (Bilingual - Spanish Required) 📍 Location: Conyers, GA (Onsite) 🗣️ ... ticket management and escalation processes ✔ Knowledge of Apple iOS ✔ Excellent customer ...
Help Desk Analyst
Chicago, IL · On-site
$21 - $28.75/hr
Help Desk Analyst, Chicago, IL The Help Desk Analyst is primarily responsible for first-line ... management and third-party vendors. - Implement and manage inventory asset system for PCs and ...
Help Desk Analyst
Chicago, IL · On-site
$21 - $28.75/hr
Help Desk Analyst, Chicago, IL The Help Desk Analyst is primarily responsible for first-line ... management and third-party vendors. - Implement and manage inventory asset system for PCs and ...
Help Desk Analyst
$42K - $50K/yr
... management and escalation - Provides an outstanding customer service experience in a variety of circumstances across all organizational levels Requirements: - Proven experience as a Help Desk Analyst ...
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Help Desk Analyst
$42K - $50K/yr
... management and escalation - Provides an outstanding customer service experience in a variety of circumstances across all organizational levels Requirements: - Proven experience as a Help Desk Analyst ...
Help Desk Analyst
Lexington Park, MD · On-site
$50K/yr
Reset passwords and manage user accounts * Install, configure, and update software and operating ... To excel as the Help Desk Analyst, you must possess * U. S. citizenship * Two (2) years of ...
Help Desk Analyst
Lexington Park, MD · On-site
$50K/yr
Reset passwords and manage user accounts * Install, configure, and update software and operating ... To excel as the Help Desk Analyst, you must possess * U. S. citizenship * Two (2) years of ...
Help Desk Analyst
Phoenix, AZ · On-site
$50K/yr
The Help Desk Analyst is responsible for assisting our IT team and providing exceptional customer ... Attend meetings as IT Support when directed by Help Desk Manager for assistance with conference ...
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Help Desk Analyst
Phoenix, AZ · On-site
$50K/yr
The Help Desk Analyst is responsible for assisting our IT team and providing exceptional customer ... Attend meetings as IT Support when directed by Help Desk Manager for assistance with conference ...
Help Desk Analyst
Wausau, WI · On-site
$22 - $30/hr
Managing and prioritizing tickets with patient care impact in mind * Supporting system rollouts ... HELP DESK ANALYST * High school diploma or equivalent WORK SCHEDULE Core working hours are Monday ...
New
Help Desk Analyst
Wausau, WI · On-site
$22 - $30/hr
Managing and prioritizing tickets with patient care impact in mind * Supporting system rollouts ... HELP DESK ANALYST * High school diploma or equivalent WORK SCHEDULE Core working hours are Monday ...
New
Help Desk Analyst
Princeton, NJ · On-site
$50K/yr
The Help Desk Analyst is responsible for assisting our IT team and providing exceptional customer ... Attend meetings as IT Support when directed by Help Desk Manager for assistance with conference ...
Help Desk Analyst
Princeton, NJ · On-site
$50K/yr
The Help Desk Analyst is responsible for assisting our IT team and providing exceptional customer ... Attend meetings as IT Support when directed by Help Desk Manager for assistance with conference ...
Help Desk Analyst
$19.25 - $26.25/hr
The Senior Help Desk Analyst will be responsible for front-line support, system access management, and operational readiness, working closely with team members, end users, and leadership. Pay ...
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Help Desk Analyst
$19.25 - $26.25/hr
The Senior Help Desk Analyst will be responsible for front-line support, system access management, and operational readiness, working closely with team members, end users, and leadership. Pay ...
Help Desk Analyst
Wausau, WI · On-site
$23.01 - $33.59/hr
Managing and prioritizing tickets with patient care impact in mind * Supporting system rollouts ... HELP DESK ANALYST * High school diploma or equivalent WORK SCHEDULE Core working hours are Monday ...
Help Desk Analyst
Wausau, WI · On-site
$23.01 - $33.59/hr
Managing and prioritizing tickets with patient care impact in mind * Supporting system rollouts ... HELP DESK ANALYST * High school diploma or equivalent WORK SCHEDULE Core working hours are Monday ...
Help Desk Analyst
Princeton, NJ · On-site
$50K/yr
The Help Desk Analyst is responsible for assisting our IT team and providing exceptional customer ... Attend meetings as IT Support when directed by Help Desk Manager for assistance with conference ...
Help Desk Analyst
Princeton, NJ · On-site
$50K/yr
The Help Desk Analyst is responsible for assisting our IT team and providing exceptional customer ... Attend meetings as IT Support when directed by Help Desk Manager for assistance with conference ...
Help Desk Analyst
Ridgeland, MS · On-site
$17.75 - $24.25/hr
Description Help Desk Analyst Job Type: Full-Time Locations: Ridgeland, MS Tupelo, MS Overview: We ... Collaboration - Work closely with management and IT teams to understand corporate objectives and ...
Help Desk Analyst
Ridgeland, MS · On-site
$17.75 - $24.25/hr
Description Help Desk Analyst Job Type: Full-Time Locations: Ridgeland, MS Tupelo, MS Overview: We ... Collaboration - Work closely with management and IT teams to understand corporate objectives and ...
Help Desk Analyst
Creve Coeur, MO · On-site
$19.25 - $26.25/hr
The Senior Help Desk Analyst will be responsible for front-line support, system access management, and operational readiness, working closely with team members, end users, and leadership. Pay ...
Help Desk Analyst
Creve Coeur, MO · On-site
$19.25 - $26.25/hr
The Senior Help Desk Analyst will be responsible for front-line support, system access management, and operational readiness, working closely with team members, end users, and leadership. Pay ...
Help Desk Analyst
$20.50 - $28/hr
Help Desk Analyst Location Ellicott City, MD Job Code 2593 # of Openings 1
New
Help Desk Analyst
$20.50 - $28/hr
Help Desk Analyst Location Ellicott City, MD Job Code 2593 # of Openings 1
New
Help Desk Analyst
Atlanta, GA · On-site
$19.75 - $27/hr
Job Title: Help Desk Analyst Location: Atlanta, GA 30334 (Remote) Duration: 12+ Month Responsibilities include: * Field incoming help requests from end users via both telephone and e-mail in a ...
Help Desk Analyst
Atlanta, GA · On-site
$19.75 - $27/hr
Job Title: Help Desk Analyst Location: Atlanta, GA 30334 (Remote) Duration: 12+ Month Responsibilities include: * Field incoming help requests from end users via both telephone and e-mail in a ...
Help Desk Analyst
Huntsville, AL · On-site
$20.50 - $28.25/hr
The Help Desk Analyst will serve as a front-line support resource for users navigating modernized ... Coordinate daily with project managers, developers, business analysts, and client stakeholders ...
New
Help Desk Analyst
Huntsville, AL · On-site
$20.50 - $28.25/hr
The Help Desk Analyst will serve as a front-line support resource for users navigating modernized ... Coordinate daily with project managers, developers, business analysts, and client stakeholders ...
New
Help Desk Analyst
Ridgeland, MS · On-site
$17.75 - $24.25/hr
Help Desk Analyst Job Type: Full-Time Locations: Ridgeland, MS Tupelo, MS Overview: We are seeking ... Collaboration - Work closely with management and IT teams to understand corporate objectives and ...
Help Desk Analyst
Ridgeland, MS · On-site
$17.75 - $24.25/hr
Help Desk Analyst Job Type: Full-Time Locations: Ridgeland, MS Tupelo, MS Overview: We are seeking ... Collaboration - Work closely with management and IT teams to understand corporate objectives and ...
Help Desk Analyst
Chesterfield, VA · On-site
$19.50 - $26.50/hr
Title: Help Desk Analyst Location: Chesterfield, VA Duration: Long Term Interview Type: In-person Required Skills: * Assisting and providing customer support, by telephone, email and other means.
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Help Desk Analyst
Chesterfield, VA · On-site
$19.50 - $26.50/hr
Title: Help Desk Analyst Location: Chesterfield, VA Duration: Long Term Interview Type: In-person Required Skills: * Assisting and providing customer support, by telephone, email and other means.
Help Desk Analyst
Harrisburg, PA · On-site
$20.25 - $27.75/hr
Help Desk Analyst Location: Harrisburg PA Duration: Long Term ***Contractors will work 5 days in ... Manages and reports time spent on all work activities. * Follows quality standards. * Able to work ...
Help Desk Analyst
Harrisburg, PA · On-site
$20.25 - $27.75/hr
Help Desk Analyst Location: Harrisburg PA Duration: Long Term ***Contractors will work 5 days in ... Manages and reports time spent on all work activities. * Follows quality standards. * Able to work ...
Help Desk Analyst
Coppell, TX · On-site
$40K - $55K/yr
Help Desk Analyst The Help Desk Analyst is responsible for daily support and will perform help desk ... Communicates with management if they are unable to meet a deadline. * Maintain and update the ...
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Help Desk Analyst
Coppell, TX · On-site
$40K - $55K/yr
Help Desk Analyst The Help Desk Analyst is responsible for daily support and will perform help desk ... Communicates with management if they are unable to meet a deadline. * Maintain and update the ...
Help Desk Analyst
$55K - $60K/yr
Help Desk Analyst CULTURE SNAPSHOT Broad River Retail is an organization of integrity, diversity ... Manage and Monitor Internal Assets: Overseeing inventory and asset management is a suitable ...
Help Desk Analyst
$55K - $60K/yr
Help Desk Analyst CULTURE SNAPSHOT Broad River Retail is an organization of integrity, diversity ... Manage and Monitor Internal Assets: Overseeing inventory and asset management is a suitable ...
Manager Help Desk Analyst information
See salary details
$14.42 - $16.37
3% of jobs
$16.37 - $18.31
8% of jobs
$19.77 is the 25th percentile. Wages below this are outliers.
$18.31 - $20.26
18% of jobs
$20.26 - $22.20
18% of jobs
The median wage is $22.58 / hr.
$22.20 - $24.15
14% of jobs
$25.99 is the 75th percentile. Wages above this are outliers.
$24.15 - $26.09
15% of jobs
$26.09 - $28.04
9% of jobs
$28.04 - $29.98
6% of jobs
$29.98 - $31.93
3% of jobs
$31.93 - $33.87
3% of jobs
$33.87 - $35.82
2% of jobs
$14
$24
$35
How much do manager help desk analyst jobs pay per hour?
As of Jun 5, 2026, the average hourly pay for manager help desk analyst in the United States is $24.09, according to ZipRecruiter salary data. Most workers in this role earn between $19.71 and $26.92 per hour, depending on experience, location, and employer.
What are the key skills and qualifications needed to thrive as a Manager Help Desk Analyst, and why are they important?
To thrive as a Manager Help Desk Analyst, you need expertise in IT troubleshooting, a solid understanding of service management principles, and experience in team leadership, often supported by a degree in information technology or a related field. Familiarity with IT service management (ITSM) tools such as ServiceNow or Jira, and certifications like ITIL, are typically expected. Strong communication, problem-solving, and organizational skills help you lead teams effectively and handle escalated issues. These competencies are critical for delivering high-quality technical support, maintaining service standards, and ensuring customer satisfaction.
What are some common challenges faced by a Manager Help Desk Analyst, and how can they effectively address them?
Manager Help Desk Analysts often encounter challenges such as balancing high ticket volumes, maintaining team motivation, and ensuring consistent service quality. To address these, it's important to implement robust ticket triage processes, provide ongoing training, and foster open communication within the team. Regular performance reviews and feedback sessions can help identify areas for improvement and professional growth. Additionally, collaborating closely with other IT departments ensures quick resolution of complex issues and smooth escalation procedures.
What does a Manager Help Desk Analyst do?
A Manager Help Desk Analyst oversees the help desk team responsible for providing technical support to users within an organization. Their duties include managing support ticket workflows, training and supervising help desk staff, analyzing support data to improve processes, and ensuring customer satisfaction. They also develop and implement policies, coordinate with other IT departments, and resolve complex or escalated technical issues. The role requires strong leadership, communication, and problem-solving skills.
What is the difference between Manager Help Desk Analyst vs Help Desk Analyst?
| Aspect | Manager Help Desk Analyst | Help Desk Analyst |
|---|---|---|
| Certifications | ITIL, CompTIA A+, HDI Support Center | CompTIA A+, HDI Support Center, Microsoft Certified |
| Work Environment | Supervisory role, team management, strategic planning | Frontline support, troubleshooting, customer service |
| Responsibilities | Overseeing help desk operations, staff management, process improvement | Responding to user issues, resolving technical problems, documenting tickets |
The Manager Help Desk Analyst typically oversees help desk teams, manages workflows, and implements support strategies, requiring leadership skills and relevant certifications. In contrast, Help Desk Analysts focus on direct technical support and customer service. Both roles are essential in IT support, but the manager position involves higher-level oversight and coordination.
More about Manager Help Desk Analyst jobs
What cities are hiring for Manager Help Desk Analyst jobs? Cities with the most Manager Help Desk Analyst job openings:
What are the most commonly searched types of Help Desk Analyst jobs? The most popular types of Help Desk Analyst jobs are:
What states have the most Manager Help Desk Analyst jobs? States with the most job openings for Manager Help Desk Analyst jobs include:
What job categories do people searching Manager Help Desk Analyst jobs look for? The top searched job categories for Manager Help Desk Analyst jobs are:
$18 - $24.50/hr
Other
Posted 3 days ago
📍 Location: Conyers, GA (Onsite)
🗣️ Language: Spanish & English
🎯 Interview Mode: In-Person Only
Experience : 2- 3 years
We are looking for a Help Desk Analyst to provide Tier-1 technical support in a fast-paced call center environment. The ideal candidate should have experience handling high-volume customer calls, troubleshooting technical issues, and delivering excellent customer service.
Key Requirements:
✔ 2+ years of IT Help Desk experience
✔ Strong knowledge of Outlook, MS Office, Windows 7/10, and Active Directory
✔ IT Help Desk Call Center experience
✔ Experience with ticket management and escalation processes
✔ Knowledge of Apple iOS
✔ Excellent customer service and troubleshooting skills
✔ Bilingual (Spanish Required)
Interested candidates can share their updated resume at:
📧