ZipRecruiter

Log In

1

Manager Help Desk Analyst Jobs in Florida (NOW HIRING)

No Limit Technology

Help Desk Analyst

Miami, FL · On-site

$30/hr

\n \n \n \n \n We are seeking a skilled Help Desk Analyst with strong experience in Microsoft Intune ... The ideal candidate will provide technical assistance to users, manage device configurations, and ...

Miami Jewish Health

Help Desk Analyst

Miami, FL · On-site

$19.75 - $27/hr

Help Desk Analyst Job Summary Dynamic and resourceful I.T. support professional, with a dedication ... management Mobile phones and networks Handheld, peripheral, and other devices Line-of-business ...

TEKsystems

Help Desk Analyst

Lake Mary, FL

$30 - $50/hr

Description Manage Tickets which the supplier is not able to identify the correct routing or ... Skills help desk support, troubleshooting Job Type & Location This is a Contract position based out ...

TEKsystems

Help Desk Analyst

Lake Mary, FL

$30 - $50/hr

Description Manage Tickets which the supplier is not able to identify the correct routing or ... Skills help desk support, troubleshooting Job Type & Location This is a Contract position based out ...

AmeriLife Group, LLC

Help Desk Analyst

Clearwater, FL · On-site

$19 - $25.75/hr

Job Summary The Helpdesk Analyst I will be responsible for supporting internal and external agents ... Knowledge of Mobile Device Management (MDM) software * Knowledge of VUE platform * A positive 'can ...

Amerilife Group, LLC

Help Desk Analyst

Clearwater, FL

$19 - $25.75/hr

Job Summary The Helpdesk Analyst I will be responsible for supporting internal and external agents ... Knowledge of Mobile Device Management (MDM) software * Knowledge of VUE platform * A positive 'can ...

Sparibis

Help Desk- Tier I

Orlando, FL · On-site +1

$19.25 - $26.25/hr

Reviewing, managing and maintaining the Tier 1 ticket queue to ensure timely and effective issue ... Must have experience as a Help Desk Analyst supporting Microsoft applications. * Experience ...

Mount Sinai Medical Center

Help Desk Associate

Miami Beach, FL · On-site

$18.25 - $24.75/hr

Service Desk Analyst - Help Desk This is an entry level on-site/in-house role. As Mount Sinai grows ... Management, Downtime and Disaster * Enters all calls into the Call Tracking System with detailed ...

Mount Sinai Medical Center

Help Desk Associate

Miami Beach, FL · On-site

$18.25 - $24.75/hr

Service Desk Analyst - Help Desk This is an entry level on-site/in-house role. As Mount Sinai grows ... Management, Downtime and Disaster * Enters all calls into the Call Tracking System with detailed ...

next page

Showing results 1-20

All JobsHelp Desk Analyst JobsManager Help Desk Analyst JobsManager Help Desk Analyst Jobs in Florida

Manager Help Desk Analyst information

What is the difference between Manager Help Desk Analyst vs Help Desk Analyst?

AspectManager Help Desk AnalystHelp Desk Analyst
CertificationsITIL, CompTIA A+, HDI Support CenterCompTIA A+, HDI Support Center, Microsoft Certified
Work EnvironmentSupervisory role, team management, strategic planningFrontline support, troubleshooting, customer service
ResponsibilitiesOverseeing help desk operations, staff management, process improvementResponding to user issues, resolving technical problems, documenting tickets

The Manager Help Desk Analyst typically oversees help desk teams, manages workflows, and implements support strategies, requiring leadership skills and relevant certifications. In contrast, Help Desk Analysts focus on direct technical support and customer service. Both roles are essential in IT support, but the manager position involves higher-level oversight and coordination.

What are some common challenges faced by a Manager Help Desk Analyst, and how can they effectively address them?

Manager Help Desk Analysts often encounter challenges such as balancing high ticket volumes, maintaining team motivation, and ensuring consistent service quality. To address these, it's important to implement robust ticket triage processes, provide ongoing training, and foster open communication within the team. Regular performance reviews and feedback sessions can help identify areas for improvement and professional growth. Additionally, collaborating closely with other IT departments ensures quick resolution of complex issues and smooth escalation procedures.

What are the key skills and qualifications needed to thrive as a Manager Help Desk Analyst, and why are they important?

To thrive as a Manager Help Desk Analyst, you need expertise in IT troubleshooting, a solid understanding of service management principles, and experience in team leadership, often supported by a degree in information technology or a related field. Familiarity with IT service management (ITSM) tools such as ServiceNow or Jira, and certifications like ITIL, are typically expected. Strong communication, problem-solving, and organizational skills help you lead teams effectively and handle escalated issues. These competencies are critical for delivering high-quality technical support, maintaining service standards, and ensuring customer satisfaction.

What does a Manager Help Desk Analyst do?

A Manager Help Desk Analyst oversees the help desk team responsible for providing technical support to users within an organization. Their duties include managing support ticket workflows, training and supervising help desk staff, analyzing support data to improve processes, and ensuring customer satisfaction. They also develop and implement policies, coordinate with other IT departments, and resolve complex or escalated technical issues. The role requires strong leadership, communication, and problem-solving skills.
What are the most commonly searched types of Help Desk Analyst jobs in Florida? The most popular types of Help Desk Analyst jobs in Florida are:
What cities in Florida are hiring for Manager Help Desk Analyst jobs? Cities in Florida with the most Manager Help Desk Analyst job openings:
Manager Help Desk Analyst jobs near you
Infographic showing various Manager Help Desk Analyst job openings in Florida as of June 2026, with employment types broken down into 89% Full Time, 6% Part Time, and 5% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution.
Help Desk Analyst

Help Desk Analyst

No Limit Technology

Miami, FL • On-site

$30/hr

Full-time

Posted 26 days ago

Job description

\n <\/head>\n \n \n
\n We are seeking a skilled Help Desk Analyst with strong experience in Microsoft Intune<\/b> to join our IT support team. The ideal candidate will provide technical assistance to users, manage device configurations, and support endpoint security using Intune. You'll play a key role in ensuring a seamless user experience across desktops, laptops, and mobile devices.
Key Responsibilities:<\/b>
Provide Tier 1 and Tier 2 technical support to end\-users via phone, email, or in\-person.
Deploy, configure, and manage devices using Microsoft Intune.
Troubleshoot Intune\-related issues including app deployment, device compliance, and user access.
Monitor and maintain system performance and endpoint security.
Document issues and solutions within a ticketing system.
Qualifications:<\/b>
2+ years of help desk or IT support experience.
Strong hands\-on experience with Microsoft Intune<\/b> and Microsoft 365.
Familiarity with Windows OS, mobile device management (MDM), and Azure Active Directory.
Excellent communication and problem\-solving skills.
Nice to Have:<\/b>
Experience with PowerShell scripting.
Certifications such as Microsoft 365 Certified: Modern Desktop Administrator Associate.<\/span>
\n <\/div><\/span>
\n <\/body>\n<\/html>

Apply