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Manager Help Desk Analyst Jobs in Florida (NOW HIRING)

Infotree Global Solutions

Help Desk Analyst

Lake Mary, FL · On-site

$18 - $24.50/hr

Help Desk Analyst Location - RI/KS/OK/DE/KS/PH/FL/AZ Duration - 6+ Months Visa - USC/GC/EAD Essential Job Functions: • Provides basic help desk support for problems and service requests related to ...

No Limit Technology

Help Desk Analyst

Miami, FL

$30/hr

\n \n \n \n \n We are seeking a skilled Help Desk Analyst with strong experience in Microsoft Intune ... The ideal candidate will provide technical assistance to users, manage device configurations, and ...

CACI International

Help Desk Analyst

Orlando, FL · Hybrid

$51.80K - $106.20K/yr

Help Desk Analyst The Opportunity: CACI is seeking professional customer-oriented candidates to ... management application (ServiceNow, Remedy, Rational, Serena) What You Can Expect: A culture of ...

NCCI

Help Desk Analyst

Boca Raton, FL · Hybrid

$19.50 - $26.50/hr

... incident management systems * Professional verbal and written communication skills to convey ... Help Desk Professional, HDI Support Center Analyst, Comptia A+, additional Comptia Certifications ...

NCCI

Help Desk Analyst

Boca Raton, FL · On-site

$19 - $26/hr

... incident management systems * Professional verbal and written communication skills to convey ... Help Desk Professional, HDI Support Center Analyst, Comptia A+, additional Comptia Certifications ...

Miami Jewish Health

Help Desk Analyst

Miami, FL · On-site

$19.50 - $26.75/hr

The Help Desk Analyst role involves providing remote IT support to users, addressing technical ... management • Mobile phones and networks • Handheld, peripheral, and other devices • Line-of ...

Miami Jewish Health

Help Desk Analyst

Miami, FL · On-site

$19.75 - $27/hr

Help Desk Analyst Job Summary Dynamic and resourceful I.T. support professional, with a dedication ... management Mobile phones and networks Handheld, peripheral, and other devices Line-of-business ...

Miami Jewish Health

Help Desk Analyst

Miami, FL · On-site

$19.75 - $27/hr

Help Desk Analyst Job Summary Dynamic and resourceful I.T. support professional, with a dedication ... management • Mobile phones and networks • Handheld, peripheral, and other devices • Line-of ...

Miami Jewish Health

Help Desk Analyst

Miami, FL · On-site

$19.50 - $26.75/hr

Help Desk Analyst Job Summary Dynamic and resourceful I.T. support professional, with a dedication ... management • Mobile phones and networks • Handheld, peripheral, and other devices • Line-of ...

ClearanceJobs

Help Desk Analyst (level 1)

Tampa, FL · On-site

$18.75 - $25.50/hr

Help Desk Analyst (Level 1) Location: Fairfax / Tampa / Daleville Clearance Required: Minimum of a ... Any unsolicited third-party resumes forwarded by recruiters to Plateau or to any of our managers or ...

AmeriLife

Help Desk Analyst

Clearwater Beach, FL · On-site

$19 - $25.75/hr

AmeriLife Helpdesk Analyst For over 50 years, AmeriLife has been a leader in the development ... Knowledge of Mobile Device Management (MDM) software * Knowledge of VUE platform * A positive 'can ...

AmeriLife

Help Desk Analyst

Clearwater, FL · On-site

$19 - $25.75/hr

Job Summary The Helpdesk Analyst will be responsible for supporting internal and external agents ... Knowledge of Mobile Device Management (MDM) software * Knowledge of VUE platform * A positive 'can ...

Amerilife Group, LLC

Help Desk Analyst

Clearwater, FL

$19 - $25.75/hr

Job Summary The Helpdesk Analyst will be responsible for supporting internal and external agents ... Knowledge of Mobile Device Management (MDM) software * Knowledge of VUE platform * A positive 'can ...

AmeriLife Group, LLC

Help Desk Analyst

Clearwater, FL · On-site

$19 - $25.75/hr

Job Summary The Helpdesk Analyst will be responsible for supporting internal and external agents ... Knowledge of Mobile Device Management (MDM) software * Knowledge of VUE platform * A positive 'can ...

Sparibis

Help Desk- Tier I

Orlando, FL · On-site +1

$19.25 - $26.25/hr

Reviewing, managing and maintaining the Tier 1 ticket queue to ensure timely and effective issue ... Must have experience as a Help Desk Analyst supporting Microsoft applications. * Experience ...

Sparibis

Help Desk- Tier I

Orlando, FL · On-site

$19.25 - $26.25/hr

Reviewing, managing and maintaining the Tier 1 ticket queue to ensure timely and effective issue ... Must have experience as a Help Desk Analyst supporting Microsoft applications. * Experience ...

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Manager Help Desk Analyst information

What are the key skills and qualifications needed to thrive as a Manager Help Desk Analyst, and why are they important?

To thrive as a Manager Help Desk Analyst, you need expertise in IT troubleshooting, a solid understanding of service management principles, and experience in team leadership, often supported by a degree in information technology or a related field. Familiarity with IT service management (ITSM) tools such as ServiceNow or Jira, and certifications like ITIL, are typically expected. Strong communication, problem-solving, and organizational skills help you lead teams effectively and handle escalated issues. These competencies are critical for delivering high-quality technical support, maintaining service standards, and ensuring customer satisfaction.

What are some common challenges faced by a Manager Help Desk Analyst, and how can they effectively address them?

Manager Help Desk Analysts often encounter challenges such as balancing high ticket volumes, maintaining team motivation, and ensuring consistent service quality. To address these, it's important to implement robust ticket triage processes, provide ongoing training, and foster open communication within the team. Regular performance reviews and feedback sessions can help identify areas for improvement and professional growth. Additionally, collaborating closely with other IT departments ensures quick resolution of complex issues and smooth escalation procedures.

What does a Manager Help Desk Analyst do?

A Manager Help Desk Analyst oversees the help desk team responsible for providing technical support to users within an organization. Their duties include managing support ticket workflows, training and supervising help desk staff, analyzing support data to improve processes, and ensuring customer satisfaction. They also develop and implement policies, coordinate with other IT departments, and resolve complex or escalated technical issues. The role requires strong leadership, communication, and problem-solving skills.

What is the difference between Manager Help Desk Analyst vs Help Desk Analyst?

AspectManager Help Desk AnalystHelp Desk Analyst
CertificationsITIL, CompTIA A+, HDI Support CenterCompTIA A+, HDI Support Center, Microsoft Certified
Work EnvironmentSupervisory role, team management, strategic planningFrontline support, troubleshooting, customer service
ResponsibilitiesOverseeing help desk operations, staff management, process improvementResponding to user issues, resolving technical problems, documenting tickets

The Manager Help Desk Analyst typically oversees help desk teams, manages workflows, and implements support strategies, requiring leadership skills and relevant certifications. In contrast, Help Desk Analysts focus on direct technical support and customer service. Both roles are essential in IT support, but the manager position involves higher-level oversight and coordination.

What are the most commonly searched types of Help Desk Analyst jobs in Florida? The most popular types of Help Desk Analyst jobs in Florida are:
What are popular job titles related to Manager Help Desk Analyst jobs in Florida? For Manager Help Desk Analyst jobs in Florida, the most frequently searched job titles are:
What job categories do people searching Manager Help Desk Analyst jobs in Florida look for? The top searched job categories for Manager Help Desk Analyst jobs in Florida are:
What cities in Florida are hiring for Manager Help Desk Analyst jobs? Cities in Florida with the most Manager Help Desk Analyst job openings:
Manager Help Desk Analyst jobs near you
Infographic showing various Manager Help Desk Analyst job openings in Florida as of May 2026, with employment types broken down into 2% As Needed, 35% Full Time, and 63% Part Time. Highlights an 25% Physical, 10% Hybrid, and 65% Remote job distribution.

Help Desk Analyst

Infotree Global Solutions

Lake Mary, FL • On-site

$18 - $24.50/hr

Other

This job post has expired today. Applications are no longer accepted.

Job description

Help Desk Analyst

Location - RI/KS/OK/DE/KS/PH/FL/AZ

Duration - 6+ Months

Visa - USC/GC/EAD

Essential Job Functions:

• Provides basic help desk support for problems and service requests related to hardware, software, network/mainframe connectivity and application support within a 24x7x365 support team.

• Acts as representative of technical services to its customers.

• Initiates, escalates, or resolves problem tickets and/or service requests.

• Troubleshoots and resolves technical problems, escalates to support resources.

• Facilitates closure to problem ticket/service requests while meeting or exceeding defined service level expectations.

• Conducts timely 1st level problem determination for incidents using documented procedures, and accurately documenting the issues using the appropriate toll(s).

• Ensures customer satisfaction by responding to Service Requests through approved channels to the Help Desk in a timely, accurate, and professional manner.

• Records problem symptoms and status information in a timely/accurate fashion using the appropriate tools in order to communicate with and properly utilize 2nd and 3rd level support resources.

• Acquires and maintains current knowledge of relevant product/service offerings and support policies to provide technically accurate solutions to customers.

• Must be able to provide clear, concise, information through written and verbal communications.

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