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Manager Help Desk Analyst Jobs in Florida (NOW HIRING)

Noblesoft Technologies

IT Service Desk Analyst

Tampa, FL · On-site

$19.25 - $26.50/hr

Job Title: IT Service Desk Analyst Location: Tampa, FL 33634 About Role - The Service Desk Analyst ... Managing and Providing support to different LOB's during requirement * Basic understanding of DHCP ...

SOSi

Help Desk Lead

Doral, FL · On-site

... analytical capabilities. Essential Job Duties: * Manage global authentication support operations ... Coordinate help desk workflows using IT service management (ITSM) platforms such as ServiceNow or ...

SOSi

Help Desk Lead

Doral, FL

... analytical capabilities. Essential Job Duties: * Manage global authentication support operations ... Coordinate help desk workflows using IT service management (ITSM) platforms such as ServiceNow or ...

SOSi

Help Desk Lead

Doral, FL · On-site

... analytical capabilities. Essential Job Duties: * Manage global authentication support operations ... Coordinate help desk workflows using IT service management (ITSM) platforms such as ServiceNow or ...

SOSi

Help Desk Lead

Doral, FL · On-site

... analytical capabilities. Essential Job Duties: * Manage global authentication support operations ... Coordinate help desk workflows using IT service management (ITSM) platforms such as ServiceNow or ...

University of Tampa

Service Desk Analyst

Tampa, FL

$19.25 - $26.50/hr

... Desk Analyst. This position provides comprehensive technical support and customer service for ... Log, manage, track, route, and document service requests, incidents, problems, and resolutions in ...

SOS International LLC

Help Desk Lead

Miami, FL · On-site

... analytical capabilities. Essential Job Duties: * Manage global authentication support operations ... Coordinate help desk workflows using IT service management (ITSM) platforms such as ServiceNow or ...

University of Tampa

Service Desk Analyst

Tampa, FL · On-site

$19.50 - $26.50/hr

... Desk Analyst. This position provides comprehensive technical support and customer service for ... manage, track, route, and document service requests, incidents, problems, and resolutions in the ...

Prescient Edge

Help Desk Lead

Miami, FL · On-site

The contractor shall manage global authentication support operations, ensuring efficient ... We are a global operations and solutions integrator delivering full-spectrum intelligence analysis ...

Prescient Edge

Help Desk Lead

Doral, FL · On-site

The contractor shall manage global authentication support operations, ensuring efficient ... We are a global operations and solutions integrator delivering full-spectrum intelligence analysis ...

First Coast Security

Help Desk Technician

Tampa, FL

$19 - $25.50/hr

Excellent problem-solving and analytical skills * Strong communication and customer service skills ... Ability to work independently and manage multiple tasks simultaneously * Experience with remote ...

defi AUTO LLC

Client Support Desk Analyst

Tallahassee, FL · On-site

$60K - $75K/yr

... and managed servicing solutions. Our customers include the highest-volume captive auto lenders ... We have more than three decades of experience helping lenders reduce time-to-market, streamline ...

Base2 Solutions

Help Desk Lead

Miami, FL · On-site

The Help Desk Lead manages global authentication support operations and leads a technical help desk team to ensure high-quality IT support services for cloud-based and on-premises environments.

TrovaSearch

Help Desk Supervisor

Orlando, FL · On-site

Prior MSP (managed service provider) experience strongly preferred. * 3+ years of help desk or technical support experience. * Relevant certifications (e.g., CompTIA Network+ or Security+, Microsoft ...

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Manager Help Desk Analyst information

What does a manager help desk analyst do?

A Manager Help Desk Analyst oversees the help desk team responsible for providing technical support to users within an organization. Their duties include managing support ticket workflows, training and supervising help desk staff, analyzing support data to improve processes, and ensuring customer satisfaction. They also develop and implement policies, coordinate with other IT departments, and resolve complex or escalated technical issues. The role requires strong leadership, communication, and problem-solving skills.

What are some common challenges faced by a manager help desk analyst, and how can they effectively address them?

Manager Help Desk Analysts often encounter challenges such as balancing high ticket volumes, maintaining team motivation, and ensuring consistent service quality. To address these, it's important to implement robust ticket triage processes, provide ongoing training, and foster open communication within the team. Regular performance reviews and feedback sessions can help identify areas for improvement and professional growth. Additionally, collaborating closely with other IT departments ensures quick resolution of complex issues and smooth escalation procedures.

What are the key skills and qualifications needed to thrive as a manager help desk analyst, and why are they important?

To thrive as a Manager Help Desk Analyst, you need expertise in IT troubleshooting, a solid understanding of service management principles, and experience in team leadership, often supported by a degree in information technology or a related field. Familiarity with IT service management (ITSM) tools such as ServiceNow or Jira, and certifications like ITIL, are typically expected. Strong communication, problem-solving, and organizational skills help you lead teams effectively and handle escalated issues. These competencies are critical for delivering high-quality technical support, maintaining service standards, and ensuring customer satisfaction.

What is the difference between Manager Help Desk Analyst vs Help Desk Analyst?

AspectManager Help Desk AnalystHelp Desk Analyst
CertificationsITIL, CompTIA A+, HDI Support CenterCompTIA A+, HDI Support Center, Microsoft Certified
Work EnvironmentSupervisory role, team management, strategic planningFrontline support, troubleshooting, customer service
ResponsibilitiesOverseeing help desk operations, staff management, process improvementResponding to user issues, resolving technical problems, documenting tickets

The Manager Help Desk Analyst typically oversees help desk teams, manages workflows, and implements support strategies, requiring leadership skills and relevant certifications. In contrast, Help Desk Analysts focus on direct technical support and customer service. Both roles are essential in IT support, but the manager position involves higher-level oversight and coordination.

What are the most commonly searched types of Help Desk Analyst jobs in Florida?

The most popular types of Help Desk Analyst jobs in Florida are:

What cities in Florida are hiring for Manager Help Desk Analyst jobs?

Cities in Florida with the most Manager Help Desk Analyst job openings:

Manager Help Desk Analyst jobs near you
Infographic showing various Manager Help Desk Analyst job openings in Florida as of June 2026, with employment types broken down into 89% Full Time, 6% Part Time, and 5% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution.

IT Service Desk Analyst

Noblesoft Technologies

Tampa, FL • On-site

$19.25 - $26.50/hr

Contractor

Re-posted 14 days ago

Job description

Job Title:  IT Service Desk Analyst

Location:  Tampa, FL 33634

Job Description:

About Role - The Service Desk Analyst L1 provides support for incident resolution and requests reported by Employees. Responsibilities include initial assessment, research, and resolution of incidents and requests regarding use of applications, software, hardware & infrastructure components. The Service Desk Analyst would be responsible for collecting information through a customer conversation, probing, accessing support tools, and additional support teams if needed. Problems beyond the scope of their ability or responsibility are resolved by engaging other support teams in a timely manner.

Job Role and Responsibilities:

  • Perform technical support to client via telephone, chat, emails, or self-service tickets across all geographies.
  • Provide Level 1/L1.5 triage and resolutions such as password resets and account unlock for reported incidents and requests ensuring 100% compliance with Internal policies and procedures.
  • Provide hardware and software support to users which includes application supports like MS Office, Citrix, VPN, SCCM, Amazon Workspaces etc.,
  • Provide client with a first level resolution, where possible, leveraging standard operating procedures or work instructions.
  • Perform customer call backs as required.
  • Provide remote solutions to problems, inquiry problems, and explain the solution in such a way that non-technical users understand.
  • Build knowledge articles, or flag the need for such content, when relevant knowledge articles are not available.
  • Taking Ownership for the Tickets/Request and communicating with customers on a regular basis to ensure speedy resolution.
  • Hands on experience on ServiceNow/SNOW/RemedyNow/ any ITSM tool
  • Meet Service level agreements like response and resolution time, ASA (Average Speed of Answering), (Average Handling Time for a Ticket/Request) AHT and (Customer Satisfaction) CSAT.
  • Providing refreshers to onshore and offshore new members
  • Managing and Providing support to different LOB’s during requirement
  • Basic understanding of DHCP, DNS, IP addressing and sub netting & Basic understanding of fixing Wireless LAN, Ethernet desktop configuration issues
  • Knowledge of Mobile OS like iOS, iPadOS & Android

Eligibility Criteria:

  • Effective Oral and Written communication skills in all the languages known.
  • Should have 1-5 Years of work experience in IT Technical Support / Service Desk will be preferred.
  • Excellent Knowledge and working experience on Windows / iOS & Android OS troubleshooting related issues.
  • Experience with ServiceNow Ticketing System
  • Open to work in 24*7 Work Environment with rotational Shifts and Week-Offs
Bachelor’s Degree in computer science or a similar field, IT Diploma holders are also preferred
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