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Manager Help Desk Analyst Jobs Near Me

STI

Help Desk Analyst

Columbus, OH · On-site

$19.75 - $27/hr

Help Desk Analyst Location: Columbus, Ohio Duration: Long Term Description : * HDA1 to help IT ... Could work independently and as part of a team, the ability to manage time and resources to meet ...

DwyerOmega

Help Desk Analyst III

Westerville, OH · On-site

$26 - $33/hr

We are in search of a Senior Help Desk Analyst III to ensure that end-user computer hardware ... This role is responsible for process management of the finest end-user experience, acting as the ...

Atash Enterprises, LLC

Help Desk Analyst

London, OH · On-site

$19.50 - $26.50/hr

Process and schedule for videoconference requests and manage other issues via telephone and email ... Provide analytical and troubleshooting support for video endpoints and fiber networks Support ...

New

STI

Help Desk Analyst - Columbus, OH

Columbus, OH · On-site

$19.75 - $27/hr

Help Desk Analyst Columbus, OH On Site Position; 3-month contract with the possibility of extension ... Management of secondary accounts and privileged access accounts. • Solid technical background ...

Kollasoft Inc.

HelpDesk Analyst

Columbus, OH · On-site

$19.25 - $26.25/hr

Job Title: Help Desk Analyst Location: Columbus, OH (Onsite) Duration: Long Term Position ... Have the ability to work independently and as part of a team, the ability to manage time and ...

RedHelm

Service Desk Analyst I (Columbus)

Columbus, OH · On-site

$19.75 - $27/hr

By aligning security strategy, infrastructure, and operational excellence, we help organizations ... Ability to follow defined processes while managing multiple tasks in a fast-paced environment

RedHelm

Service Desk Analyst I (Columbus)

Columbus, OH

$19.75 - $27/hr

By aligning security strategy, infrastructure, and operational excellence, we help organizations ... Ability to follow defined processes while managing multiple tasks in a fast-paced environment

Inteliblue

Service Desk Analyst

Columbus, OH · On-site

$19.75 - $27/hr

Service Desk Analyst Location: Columbus, OH Duration: Long Term Interview Type: WebEx Required Skills: * Required to have a dedicated workspace at home and be able to work from home without ...

defi AUTO LLC

Client Support Desk Analyst

Columbus, OH · On-site

$60K - $75K/yr

... and managed servicing solutions. Our customers include the highest-volume captive auto lenders ... We have more than three decades of experience helping lenders reduce time-to-market, streamline ...

Maven LLC

IT Service Desk Analysts

Columbus, OH

... a friendly, helpful way, including reaching out to them for resolution, building trust, and ... Strong customer service, organization, and communication skills Strong process management skills ...

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How much do manager help desk analyst jobs pay per hour?

As of Aug 26, 2026, the average hourly pay for manager help desk analyst in the United States is $24.09, according to ZipRecruiter salary data. Most workers in this role earn between $19.71 and $26.92 per hour, depending on experience, location, and employer.

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Manager Help Desk Analyst jobs near you
A map of the United States highlighting the number of Manager Help Desk Analyst job openings by state according to ZipRecruiter. The image is accompanied by a detailed chart listing the number of Manager Help Desk Analyst job openings in each state, with California having the most at 2 and Hawaii the least at 0.

Help Desk Analyst

STI

Columbus, OH • On-site

$19.75 - $27/hr

Full-time

Re-posted 4 days ago

Job description

Title: Help Desk Analyst
Location: Columbus, Ohio
Duration: Long Term
Description:
  • HDA1 to help IT Automate and implement new technology to assist with keeping the desktop environment current and running optimally.

This position will function as a highly skilled HDA with specific responsibilities that include:
  • Understanding of Desktop Support and Software Licensing Services.
  • Ability to image machines and install complicated software.
  • Uses creativity and innovation to automate and streamline processes and procedures.
  • Understands customer support, likes to work with people and can ensure that the customer is satisfied.
  • Ability to troubleshoot in a high level systematic way. Ability to identify issues, research cause, and remediate.
  • Experienced in building, setup and removal of desktop equipment (PCs, laptops, phones, peripherals, software, etc.)
  • Troubleshoots basic network, software, printing and/or installation problems
  • Supports staff hardware moves for facility reorganization.
  • Experience with ServiceNow and Knowledge Base preferable.
  • Consultant must be available to work a standard 8 hour shift between the hours of 7AM and 5PM. (Expect regular changes to either the earlier or later shift).
  • Consultant must be punctual and reliable: arriving at work on time is essential and required as this is a Customer Service Environment.

Experience:
  1. Strong communication/leadership skills.
  2. Strong influence, collaboration, and negotiation experience.
  3. Ability to collaborate with supporting resources across business and/or functional lines.
  4. Have excellent oral and written skills/possess strong meeting and work session facilitation skills.
  5. Act as the escalation point for high priority support issues.
  6. Ability to interpret end user license agreements.
  7. Could work independently and as part of a team, the ability to manage time and resources to meet assigned deadlines (Service Now Tickets).
  8. Have strong understanding of prioritization stemming from the elicitation of system and/or user requirements.
  9. Have excellent organizational skills, proven analytical, planning, problem solving, and decision-making skills.
  10. Must be knowledgeable in the English language/speak clearly and understandably use the English language.
  11. Ability to understand and follow processes established for the Service Desk.

Required Skills:
  • 2 Years IT experience.
  • 2 Years Troubleshooting experience.
  • 2 Years experience documenting procedures.

Desired Skills:
  • Experience using ServiceNow is required.
  • Retail customer service experience is desired.
  • Service Desk experience is required.

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