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Manager Help Desk Analyst Jobs in Ohio (NOW HIRING)

Integra Connect Careers

Help Desk Analyst

Fairlawn, OH · Hybrid

$19.50 - $26.75/hr

The Help Desk Analyst is responsible for working with end users (employees or contractors) to triage and escalate IT related issues or requests. This role is the front-line support for IT, solving ...

Integra Connect LLC

Help Desk Analyst

OH · On-site

$50K - $65K/yr

The Help Desk Analyst is responsible for working with end users (employees or contractors) to triage and escalate IT related issues or requests. This role is the front-line support for IT, solving ...

DwyerOmega

Help Desk Analyst

Westerville, OH · On-site

$22 - $29/hr

We are in search of a Help Desk Analyst to ensure that end-user computer hardware, software, and ... This role is responsible for process management of the finest end-user experience, acting as the ...

STI

Help Desk Analyst

Columbus, OH · On-site

$19.75 - $27/hr

Help Desk Analyst Location: Columbus, Ohio Duration: Long Term Description : * HDA1 to help IT ... Could work independently and as part of a team, the ability to manage time and resources to meet ...

blueStone

PC Technician/Help Desk

Lordstown, OH

$17.25 - $23.50/hr

Company Description Our client, a large Automaker located in Lordstown OH, is seeking a PC Technician/Help Desk Analyst. The PC Technician/ Help Desk Analyst will provide PC Support and ...

Dwyer Instruments, Inc.

Help Desk Analyst

Westerville, OH · On-site

$22 - $29/hr

Job Type Full-time Description We are in search of a Help Desk Analyst to ensure that end-user ... This role is responsible for process management of the finest end-user experience, acting as the ...

Pursuit Aerospace

Help Desk Analyst

Euclid, OH · On-site

$20 - $27.50/hr

We are looking for a Helpdesk Analyst with strong diagnostic and analytical skills to support ... Management, Invgate, Solarwinds Web Helpdesk * Experience working with remote support tools such as ...

Atash Enterprises, LLC

Help Desk Analyst 2

Columbus, OH · On-site

$19.25 - $26.25/hr

Help Desk Analyst 2 Worksite Address: London Ohio Position Description: Job will be in person ... Process and schedule for videoconference requests and manage other issues via telephone and email.

STI

Help Desk Analyst - Columbus, OH

Columbus, OH · On-site

$19.75 - $27/hr

Help Desk Analyst Columbus, OH On Site Position; 3-month contract with the possibility of extension ... Management of secondary accounts and privileged access accounts. • Solid technical background ...

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Manager Help Desk Analyst information

What is the difference between Manager Help Desk Analyst vs Help Desk Analyst?

AspectManager Help Desk AnalystHelp Desk Analyst
CertificationsITIL, CompTIA A+, HDI Support CenterCompTIA A+, HDI Support Center, Microsoft Certified
Work EnvironmentSupervisory role, team management, strategic planningFrontline support, troubleshooting, customer service
ResponsibilitiesOverseeing help desk operations, staff management, process improvementResponding to user issues, resolving technical problems, documenting tickets

The Manager Help Desk Analyst typically oversees help desk teams, manages workflows, and implements support strategies, requiring leadership skills and relevant certifications. In contrast, Help Desk Analysts focus on direct technical support and customer service. Both roles are essential in IT support, but the manager position involves higher-level oversight and coordination.

What are some common challenges faced by a Manager Help Desk Analyst, and how can they effectively address them?

Manager Help Desk Analysts often encounter challenges such as balancing high ticket volumes, maintaining team motivation, and ensuring consistent service quality. To address these, it's important to implement robust ticket triage processes, provide ongoing training, and foster open communication within the team. Regular performance reviews and feedback sessions can help identify areas for improvement and professional growth. Additionally, collaborating closely with other IT departments ensures quick resolution of complex issues and smooth escalation procedures.

What are the key skills and qualifications needed to thrive as a Manager Help Desk Analyst, and why are they important?

To thrive as a Manager Help Desk Analyst, you need expertise in IT troubleshooting, a solid understanding of service management principles, and experience in team leadership, often supported by a degree in information technology or a related field. Familiarity with IT service management (ITSM) tools such as ServiceNow or Jira, and certifications like ITIL, are typically expected. Strong communication, problem-solving, and organizational skills help you lead teams effectively and handle escalated issues. These competencies are critical for delivering high-quality technical support, maintaining service standards, and ensuring customer satisfaction.

What does a Manager Help Desk Analyst do?

A Manager Help Desk Analyst oversees the help desk team responsible for providing technical support to users within an organization. Their duties include managing support ticket workflows, training and supervising help desk staff, analyzing support data to improve processes, and ensuring customer satisfaction. They also develop and implement policies, coordinate with other IT departments, and resolve complex or escalated technical issues. The role requires strong leadership, communication, and problem-solving skills.
What are the most commonly searched types of Help Desk Analyst jobs in Ohio? The most popular types of Help Desk Analyst jobs in Ohio are:
What cities in Ohio are hiring for Manager Help Desk Analyst jobs? Cities in Ohio with the most Manager Help Desk Analyst job openings:
Manager Help Desk Analyst jobs near you
Infographic showing various Manager Help Desk Analyst job openings in Ohio as of June 2026, with employment types broken down into 72% Full Time, 25% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution.

Help Desk Analyst

Integra Connect Careers

Fairlawn, OH • Hybrid

$19.50 - $26.75/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 24 days ago

Job description

The Help Desk Analyst is responsible for working with end users (employees or contractors) to triage and escalate IT related issues or requests. This role is the front-line support for IT, solving end user issues and escalating work to other groups for more in-depth troubleshooting.

**This position is a hybrid role. Candidates must be local to Akron, OH.**

Responsibilities:

  • Provide technical support for end users (employees, contractors, and sometimes customers) as it relates to corporate IT solutions and equipment.
  • Provide technical support primarily over the phone, remote access or email.
  • Triage issues and solve or escalate them as needed to other team members.
  • Solicit approvals for access requests.
  • Create and maintain training materials and how-to documents as Knowledge base articles in the ITSM.
  • Maintain Help Desk coverage and ensure others are available in their absence.
  • 2-3 years of Help Desk experience or other customer supporting responsibilities.
  • BS/BA in IT, CS, or similar field.
  • Knowledge of Microsoft applications (i.e. Office, email).
  • Solid understanding of computer systems, mobile devices, and other end user technologies.
  • Ability to diagnose and resolve basic technical issues with limited to no assistance.
  • Strong communication skills.
  • Customer oriented.
  • Ability to work in a fast-paced environment.

Physical Requirements/ Working Conditions:

  • Seated 6-8 hours per day.
  • Effectively utilize keyboard and phone/headset.

Benefits:

Integra Connect, LLC provides a comprehensive benefits plan

  • Medical/Dental/Vision Insurance beginning the 1st of the month following your date of hire
  • Paid Time Off
  • 401k with employer match
  • Paid Holidays and Floating Holiday

Equal Opportunity Employer

Please note that the deadline for submitting applications is July 31, 2026. All applications must be received by this date to be considered.

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