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Manager Help Desk Analyst Jobs in Ohio (NOW HIRING)

STI

Help Desk Analyst

Columbus, OH · On-site

$19.75 - $27/hr

Help Desk Analyst Location: Columbus, Ohio Duration: Long Term Description : * HDA1 to help IT ... Could work independently and as part of a team, the ability to manage time and resources to meet ...

Vaco LLC

Help Desk Analyst

Cleveland, OH · On-site

$60K/yr

Service Desk Analyst (Onsite | Full-Time) Cleveland, OH (Onsite) Full-Time, Contract-to-Hire Hours ... managers. Vaco by Highspring does not know and cannot opine on if its client's use of AI products ...

New

Pursuit Aerospace

Help Desk Analyst

Cleveland, OH · On-site

$20 - $27.50/hr

We are looking for a Helpdesk Analyst with strong diagnostic and analytical skills to support ... Management, Invgate, Solarwinds Web Helpdesk * Experience working with remote support tools such as ...

blueStone

PC Technician/Help Desk

Lordstown, OH

$17.25 - $23.50/hr

Company Description Our client, a large Automaker located in Lordstown OH, is seeking a PC Technician/Help Desk Analyst. The PC Technician/ Help Desk Analyst will provide PC Support and ...

DwyerOmega

Help Desk Analyst III

Westerville, OH · On-site

$26 - $33/hr

We are in search of a Senior Help Desk Analyst III to ensure that end-user computer hardware ... This role is responsible for process management of the finest end-user experience, acting as the ...

Atash Enterprises, LLC

Help Desk Analyst

London, OH · On-site

$19.50 - $26.50/hr

Process and schedule for videoconference requests and manage other issues via telephone and email ... Provide analytical and troubleshooting support for video endpoints and fiber networks Support ...

New

STI

Help Desk Analyst - Columbus, OH

Columbus, OH · On-site

$19.75 - $27/hr

Help Desk Analyst Columbus, OH On Site Position; 3-month contract with the possibility of extension ... Management of secondary accounts and privileged access accounts. • Solid technical background ...

IDEALFORCE LLC

Help Desk Analyst 3/HDA3 (37950)

Columbus, OH · On-site

$19.75 - $27/hr

... Help Desk Analyst 3/HDA3 to join our customer in Columbus, OH. This is an ONSITE position and ... Manage expectations at all levels: customers/end users, executive sponsors. Ensure quality ...

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Manager Help Desk Analyst information

What does a manager help desk analyst do?

A Manager Help Desk Analyst oversees the help desk team responsible for providing technical support to users within an organization. Their duties include managing support ticket workflows, training and supervising help desk staff, analyzing support data to improve processes, and ensuring customer satisfaction. They also develop and implement policies, coordinate with other IT departments, and resolve complex or escalated technical issues. The role requires strong leadership, communication, and problem-solving skills.

What are some common challenges faced by a manager help desk analyst, and how can they effectively address them?

Manager Help Desk Analysts often encounter challenges such as balancing high ticket volumes, maintaining team motivation, and ensuring consistent service quality. To address these, it's important to implement robust ticket triage processes, provide ongoing training, and foster open communication within the team. Regular performance reviews and feedback sessions can help identify areas for improvement and professional growth. Additionally, collaborating closely with other IT departments ensures quick resolution of complex issues and smooth escalation procedures.

What are the key skills and qualifications needed to thrive as a manager help desk analyst, and why are they important?

To thrive as a Manager Help Desk Analyst, you need expertise in IT troubleshooting, a solid understanding of service management principles, and experience in team leadership, often supported by a degree in information technology or a related field. Familiarity with IT service management (ITSM) tools such as ServiceNow or Jira, and certifications like ITIL, are typically expected. Strong communication, problem-solving, and organizational skills help you lead teams effectively and handle escalated issues. These competencies are critical for delivering high-quality technical support, maintaining service standards, and ensuring customer satisfaction.

What is the difference between Manager Help Desk Analyst vs Help Desk Analyst?

AspectManager Help Desk AnalystHelp Desk Analyst
CertificationsITIL, CompTIA A+, HDI Support CenterCompTIA A+, HDI Support Center, Microsoft Certified
Work EnvironmentSupervisory role, team management, strategic planningFrontline support, troubleshooting, customer service
ResponsibilitiesOverseeing help desk operations, staff management, process improvementResponding to user issues, resolving technical problems, documenting tickets

The Manager Help Desk Analyst typically oversees help desk teams, manages workflows, and implements support strategies, requiring leadership skills and relevant certifications. In contrast, Help Desk Analysts focus on direct technical support and customer service. Both roles are essential in IT support, but the manager position involves higher-level oversight and coordination.

What are the most commonly searched types of Help Desk Analyst jobs in Ohio?

The most popular types of Help Desk Analyst jobs in Ohio are:

What cities in Ohio are hiring for Manager Help Desk Analyst jobs?

Cities in Ohio with the most Manager Help Desk Analyst job openings:

Manager Help Desk Analyst jobs near you
Infographic showing various Manager Help Desk Analyst job openings in Ohio as of June 2026, with employment types broken down into 72% Full Time, 25% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution.

IT Help Desk Analyst

Hunter International

Cuyahoga Falls, OH • On-site

$28 - $32/hr

Other

Posted 5 days ago

Job description

The IT Help Desk Analyst is responsible for providing Level 2 and Level 3 technical support during 2nd shift across four Northeast Ohio facilities. The IT Help Desk Analyst will troubleshoot hardware and software issues, manage help desk tickets and after-hours escalations, provide SAP support, perform PC imaging and software installations, and assist with desktop security initiatives. This role will also partner with the Cybersecurity and technical integration teams to address vulnerable or compromised PCs and support technology projects.

IT Help Desk Analyst Responsibilities:

  • Monitor phone calls, voicemails, and emails while meeting established service level agreements and opening and closing support tickets.
  • Monitor Remedy Force ticket queues, including IT Help Desk incidents and assigned tasks.
  • Manage after-hours escalations involving systems or technology impacting plant and distribution operations.
  • Provide Level 1 technical support for SAP, including system availability, password resets, and technical troubleshooting.
  • Support IT desktop security initiatives by identifying, updating, and remediating PCs with known vulnerabilities.
  • Travel to other facilities as needed to address vulnerable or compromised PCs.
  • Perform password resets while following identity verification procedures, including in-person verification or video confirmation through Microsoft Teams.
  • Provide hands-on deskside support for issues that cannot be resolved remotely or over the phone.
  • Conduct daily physical IT rounds throughout plant and distribution areas.
  • Research technical issues using Google, Microsoft Copilot, vendor resources, and internal ITSS reference materials.
  • Perform PC imaging, software installations, and other technical tasks related to incidents and service requests.
  • Assist Technical Integration Analysts with PC configurations and technology project support.
  • Collaborate with internal IT teams to maintain reliable technology infrastructure across manufacturing and distribution operations.

IT Help Desk Analyst Qualifications:

  • Degree in Information Technology or a related field.
  • Minimum of 2 years of IT Help Desk or desktop support experience.
  • Previous IT support experience within a manufacturing environment is required.
  • Strong troubleshooting and problem-solving skills.
  • Ability to provide both remote and hands-on technical support.
  • Willingness and ability to travel between Northeast Ohio facilities as needed.

Preferred

  • Technical certifications such as:- CompTIA certifications

    • Google networking certifications
    • Cisco certifications

  • Experience supporting SAP or other enterprise business applications.

  • Experience with Remedy Force or similar IT service management/ticketing platforms.

  • Experience with PC imaging, software deployment, and desktop security remediation.

  • Experience supporting manufacturing plants, distribution centers, or other production environments.

You should be proficient in:

  • sap
  • comptia