ZipRecruiter

Log In

1

Manager Help Desk Analyst Jobs in Boston, MA (NOW HIRING)

TEKsystems

Help Desk Supervisor

Boston, MA

$40 - $45/hr

Help Desk Supervisor Location: On-Site Position Overview We are seeking an experienced Help Desk ... SLA Management * Performance Metrics & Reporting * Dashboard Analysis * Knowledge Base ...

TEKsystems

Help Desk Supervisor

Boston, MA

$40 - $45/hr

Help Desk Supervisor Location: On-Site Position Overview We are seeking an experienced Help Desk ... SLA Management * Performance Metrics & Reporting * Dashboard Analysis * Knowledge Base ...

Suzor IT

Help Desk Technician

East Walpole, MA · On-site

$22.50/hr

Creating and managing technical documentation. * Providing basic computer training. Help Desk Technician Requirements: * 2+ years of customer service experience. * Relevant License/Certification ...

Werfen

Deal Desk Analyst

Bedford, MA · On-site

$80K - $100K/yr

The Deal Desk Analyst is responsible for supporting deal processing with a defined set of sales ... Management has the discretion of substituting relevant work experience for a degree and/or making ...

Werfen

Deal Desk Analyst

Bedford, MA

$80K - $100K/yr

The Deal Desk Analyst is responsible for supporting deal processing with a defined set of sales ... Management has the discretion of substituting relevant work experience for a degree and/or making ...

Werfen

Deal Desk Analyst

Bedford, MA

$80K - $100K/yr

The Deal Desk Analyst is responsible for supporting deal processing with a defined set of sales ... Management has the discretion of substituting relevant work experience for a degree and/or making ...

Werfen

Deal Desk Analyst

Bedford, MA · On-site

$80K - $100K/yr

The Deal Desk Analyst is responsible for supporting deal processing with a defined set of sales ... Management has the discretion of substituting relevant work experience for a degree and/or making ...

Werfen

Deal Desk Analyst

Bedford, MA · On-site

$80K - $100K/yr

The Deal Desk Analyst is responsible for supporting deal processing with a defined set of sales ... Management has the discretion of substituting relevant work experience for a degree and/or making ...

Werfen

Deal Desk Analyst

Bedford, MA · On-site

$80K - $100K/yr

The Deal Desk Analyst is responsible for supporting deal processing with a defined set of sales ... Management has the discretion of substituting relevant work experience for a degree and/or making ...

Anduril Industries

Service Desk Analyst

Quincy, MA

$21.50 - $29.50/hr

Handle tickets in the Jira Service Management system. * Identify persistent problems and recurring failures and escalate to the engineering team. * Windows, Linux and Apple computers. Configuring ...

Triton Systems, Inc.

Help Desk Engineer

Chelmsford, MA · On-site

$60K - $80K/mo

Help Desk EngineerCompany Summary Triton Systems, Inc combines 30+ years of experience with ... Remote Management & Infrastructure MaintenanceUtilize NinjaOne for day-to-day remote support ...

Triton Systems

Help Desk Engineer

Chelmsford, MA · Hybrid

Help Desk Engineer Company Summary Triton Systems, Inc combines 30+ years of experience with ... Remote Management & Infrastructure Maintenance * Utilize NinjaOne for day-to-day remote support ...

next page

Showing results 1-20

All JobsHelp Desk Analyst JobsManager Help Desk Analyst JobsManager Help Desk Analyst Jobs in Boston, MA

Manager Help Desk Analyst information

See Boston, MA salary details

$15

$26

$38

How much do manager help desk analyst jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for manager help desk analyst in Boston, MA is $26.17, according to ZipRecruiter salary data. Most workers in this role earn between $21.39 and $29.23 per hour, depending on experience, location, and employer.

What is the difference between Manager Help Desk Analyst vs Help Desk Analyst?

AspectManager Help Desk AnalystHelp Desk Analyst
CertificationsITIL, CompTIA A+, HDI Support CenterCompTIA A+, HDI Support Center, Microsoft Certified
Work EnvironmentSupervisory role, team management, strategic planningFrontline support, troubleshooting, customer service
ResponsibilitiesOverseeing help desk operations, staff management, process improvementResponding to user issues, resolving technical problems, documenting tickets

The Manager Help Desk Analyst typically oversees help desk teams, manages workflows, and implements support strategies, requiring leadership skills and relevant certifications. In contrast, Help Desk Analysts focus on direct technical support and customer service. Both roles are essential in IT support, but the manager position involves higher-level oversight and coordination.

What are some common challenges faced by a manager help desk analyst, and how can they effectively address them?

Manager Help Desk Analysts often encounter challenges such as balancing high ticket volumes, maintaining team motivation, and ensuring consistent service quality. To address these, it's important to implement robust ticket triage processes, provide ongoing training, and foster open communication within the team. Regular performance reviews and feedback sessions can help identify areas for improvement and professional growth. Additionally, collaborating closely with other IT departments ensures quick resolution of complex issues and smooth escalation procedures.

What are the key skills and qualifications needed to thrive as a manager help desk analyst, and why are they important?

To thrive as a Manager Help Desk Analyst, you need expertise in IT troubleshooting, a solid understanding of service management principles, and experience in team leadership, often supported by a degree in information technology or a related field. Familiarity with IT service management (ITSM) tools such as ServiceNow or Jira, and certifications like ITIL, are typically expected. Strong communication, problem-solving, and organizational skills help you lead teams effectively and handle escalated issues. These competencies are critical for delivering high-quality technical support, maintaining service standards, and ensuring customer satisfaction.

What does a manager help desk analyst do?

A Manager Help Desk Analyst oversees the help desk team responsible for providing technical support to users within an organization. Their duties include managing support ticket workflows, training and supervising help desk staff, analyzing support data to improve processes, and ensuring customer satisfaction. They also develop and implement policies, coordinate with other IT departments, and resolve complex or escalated technical issues. The role requires strong leadership, communication, and problem-solving skills.

What are the most commonly searched types of Help Desk Analyst jobs in Boston, MA?

The most popular types of Help Desk Analyst jobs in Boston, MA are:

What cities near Boston, MA are hiring for Manager Help Desk Analyst jobs?

Cities near Boston, MA with the most Manager Help Desk Analyst job openings:

Manager Help Desk Analyst jobs near you
Infographic showing various Manager Help Desk Analyst job openings in Boston, MA as of August 2026, with employment types broken down into 67% Full Time, and 33% Temporary. Highlights an 100% In-person job distribution, with an average salary of $54,435 per year, or $26.2 per hour.

Help Desk Analyst II - White Glove Support

Robert Half

Danvers, MA • On-site

$38 - $40/hr

Temporary

Posted 3 days ago

New

Job description

We are looking for an experienced Help Desk Analyst II - White Glove Support to provide high-touch technical assistance for employees in Massachusetts. This long-term contract position is ideal for someone who excels in a fast-moving environment, supports both Windows and Mac systems, and brings a service-focused approach to desktop and end-user support. The role will help maintain a reliable corporate computing environment while contributing to technology improvements, consistent standards, and strong operational support.
Responsibilities:
• Deliver white-glove desktop support for a global employee population, ensuring issues are addressed promptly and service expectations are consistently met.
• Prepare, configure, image, and rebuild Windows and Mac computers for new deployments, replacements, and refresh cycles.
• Diagnose and resolve hardware, software, and peripheral problems, including reinstallations, repairs, and system recovery activities.
• Manage incoming support requests through the ticketing queue, set priorities effectively, and communicate updates to meet agreed service levels.
• Partner with infrastructure and other IT teams to document workflows, maintain support procedures, and improve knowledge sharing.
• Evaluate end-user technologies and contribute recommendations for tools, processes, and support practices that enhance productivity and user experience.
• Identify opportunities to streamline device deployment, software distribution, and upgrade activities through automation and process improvement.
• Provide guidance and mentorship to less experienced support staff, helping raise team effectiveness and consistency.
• Support planned after-hours technical work when needed for upgrades, maintenance, or issue resolution.• 5+ years of experience in help desk, desktop support, or desktop administration within a Microsoft-centric environment.
• Strong hands-on knowledge of Active Directory, Windows 10/11, Microsoft 365 Enterprise, Microsoft Entra ID, and Intune.
• Experience supporting Mac OS devices; familiarity with Jamf is an advantage.
• Proficiency with service desk and ticket management platforms such as ServiceNow, Remedy, or similar systems.
• Working knowledge of Google Workspace, single sign-on, multi-factor authentication, and remote access technologies such as Citrix.
• Solid understanding of software installation, licensing, device imaging, Dell hardware, and common peripherals including printers, scanners, and monitors.
• Familiarity with security-focused support practices, including antivirus tools, anti-malware protection, phishing awareness, and spam prevention.
• Associate degree in Computer Science or comparable practical experience; CompTIA A+ or related desktop support certifications are preferred.
Robert Half logo

About Robert Half

Sourced by ZipRecruiter

Founded in 1948, Robert Half pioneered the idea of professional talent solutions to connect opportunities at great companies with highly skilled job seekers. As business needs changed, we evolved to offer specialized talent solutions for finance and accounting, technology, administrative and customer support, creative and marketing, and legal fields. In 2002, we introduced our subsidiary, Protiviti, a global independent risk consulting and internal audit service, to support companies as they faced more strategic business challenges.

Industry

Recruiting and staffing services

Company size

10,000+ Employees

Headquarters location

San Ramon, CA, US

Year founded

1948

View All Robert Half Jobs