Help Desk Specialist
Westford, MA · On-site
The Help Desk Specialist will be responsible for providing I.T. support to local and remote ... The ideal candidate will have a mix of support and customer service experience, strong analytical ...
Help Desk Specialist
Westford, MA · On-site
The Help Desk Specialist will be responsible for providing I.T. support to local and remote ... The ideal candidate will have a mix of support and customer service experience, strong analytical ...
Help Desk Specialist
Westford, MA · On-site
The Help Desk Specialist will be responsible for providing I.T. support to local and remote ... The ideal candidate will have a mix of support and customer service experience, strong analytical ...
Help Desk Specialist
Westford, MA · On-site
The Help Desk Specialist will be responsible for providing I.T. support to local and remote ... The ideal candidate will have a mix of support and customer service experience, strong analytical ...
Help Desk Specialist
Westford, MA · On-site
The Help Desk Specialist will be responsible for providing I.T. support to local and remote ... The ideal candidate will have a mix of support and customer service experience, strong analytical ...
Help Desk Specialist
Westford, MA · On-site
The Help Desk Specialist will be responsible for providing I.T. support to local and remote ... The ideal candidate will have a mix of support and customer service experience, strong analytical ...
Help Desk Engineer
Chelmsford, MA · Hybrid
Help Desk Engineer Company Summary Triton Systems, Inc combines 30+ years of experience with ... Remote Management & Infrastructure Maintenance * Utilize NinjaOne for day-to-day remote support ...
Help Desk Engineer
Chelmsford, MA · Hybrid
Help Desk Engineer Company Summary Triton Systems, Inc combines 30+ years of experience with ... Remote Management & Infrastructure Maintenance * Utilize NinjaOne for day-to-day remote support ...
Help Desk Engineer
Chelmsford, MA · On-site
$60K - $80K/yr
Help Desk EngineerCompany Summary Triton Systems, Inc combines 30+ years of experience with ... Remote Management & Infrastructure MaintenanceUtilize NinjaOne for day-to-day remote support ...
Quick apply
Help Desk Engineer
Chelmsford, MA · On-site
$60K - $80K/yr
Help Desk EngineerCompany Summary Triton Systems, Inc combines 30+ years of experience with ... Remote Management & Infrastructure MaintenanceUtilize NinjaOne for day-to-day remote support ...
Service Desk Analyst
Quincy, MA · On-site
$80 - $100/hr
Handle tickets in the Jira Service Management system. * Identify persistent problems and recurring ... A minimum of 3+ years of experience in a service desk technical role. * Excellent knowledge of PC ...
Service Desk Analyst
Quincy, MA · On-site
$80 - $100/hr
Handle tickets in the Jira Service Management system. * Identify persistent problems and recurring ... A minimum of 3+ years of experience in a service desk technical role. * Excellent knowledge of PC ...
Deal Desk Analyst
Bedford, MA · On-site
$80K - $100K/yr
The Deal Desk Analyst is responsible for supporting deal processing with a defined set of sales ... Management has the discretion of substituting relevant work experience for a degree and/or making ...
Deal Desk Analyst
Bedford, MA · On-site
$80K - $100K/yr
The Deal Desk Analyst is responsible for supporting deal processing with a defined set of sales ... Management has the discretion of substituting relevant work experience for a degree and/or making ...
Help Desk Engineer
Chelmsford, MA · On-site
$60K - $80K/yr
Help Desk Engineer Company Summary Triton Systems, Inc combines 30+ years of experience with ... Remote Management & Infrastructure Maintenance * Utilize NinjaOne for day-to-day remote support ...
Help Desk Engineer
Chelmsford, MA · On-site
$60K - $80K/yr
Help Desk Engineer Company Summary Triton Systems, Inc combines 30+ years of experience with ... Remote Management & Infrastructure Maintenance * Utilize NinjaOne for day-to-day remote support ...
Help Desk Engineer
Chelmsford, MA · On-site
$60 - $80/hr
Help Desk EngineerCompany Summary Triton Systems, Inc combines 30+ years of experience with ... Remote Management & Infrastructure Maintenance * Utilize NinjaOne for day-to-day remote support ...
Help Desk Engineer
Chelmsford, MA · On-site
$60 - $80/hr
Help Desk EngineerCompany Summary Triton Systems, Inc combines 30+ years of experience with ... Remote Management & Infrastructure Maintenance * Utilize NinjaOne for day-to-day remote support ...
Service Desk Analyst
$21.50 - $29.50/hr
Handle tickets in the Jira Service Management system. * Identify persistent problems and recurring failures and escalate to the engineering team. * Windows, Linux and Apple computers. Configuring ...
Service Desk Analyst
$21.50 - $29.50/hr
Handle tickets in the Jira Service Management system. * Identify persistent problems and recurring failures and escalate to the engineering team. * Windows, Linux and Apple computers. Configuring ...
Service Desk Analyst
Quincy, MA · On-site
$77K - $102K/yr
Inventory and Asset management of all endpoint hardware. * Support and license administration of ... To ensure your safety and help you navigate your job search with confidence, please keep the ...
Service Desk Analyst
Quincy, MA · On-site
$77K - $102K/yr
Inventory and Asset management of all endpoint hardware. * Support and license administration of ... To ensure your safety and help you navigate your job search with confidence, please keep the ...
Experience creating, modifying, and managing user accounts and permissions. * Experience supporting ... Collaborate with business analysts, developers, QA teams, and project stakeholders supporting ...
Experience creating, modifying, and managing user accounts and permissions. * Experience supporting ... Collaborate with business analysts, developers, QA teams, and project stakeholders supporting ...
Service Desk Analyst
Boston, MA · On-site
$69K - $96K/yr
Manage and maintain standard computer images and installations. * Support the use of audio-visual ... A minimum of 1 year service desk support experience in a Microsoft environment. * Excellent working ...
Service Desk Analyst
Boston, MA · On-site
$69K - $96K/yr
Manage and maintain standard computer images and installations. * Support the use of audio-visual ... A minimum of 1 year service desk support experience in a Microsoft environment. * Excellent working ...
Experience creating, modifying, and managing user accounts and permissions. * Experience supporting ... Collaborate with business analysts, developers, QA teams, and project stakeholders supporting ...
Experience creating, modifying, and managing user accounts and permissions. * Experience supporting ... Collaborate with business analysts, developers, QA teams, and project stakeholders supporting ...
Service Desk Analyst
Boston, MA · On-site
$80 - $100/hr
Manage printer maintenance and toner service. Internal Operations: * Conduct one‑on‑one ... A minimum of 1 year service desk support experience in a Microsoft environment. * Excellent working ...
Service Desk Analyst
Boston, MA · On-site
$80 - $100/hr
Manage printer maintenance and toner service. Internal Operations: * Conduct one‑on‑one ... A minimum of 1 year service desk support experience in a Microsoft environment. * Excellent working ...
... IT Hiring Managers. We guarantee you the best rate for your skills and performance. Hello ... Write/edit strategic communications, including metrics reports Analyze data and make ...
... IT Hiring Managers. We guarantee you the best rate for your skills and performance. Hello ... Write/edit strategic communications, including metrics reports Analyze data and make ...
Service Desk Analyst
Boston, MA · On-site
$69K - $96K/yr
Manage and maintain standard computer images and installations. * Support the use of audio-visual ... A minimum of 1 year service desk support experience in a Microsoft environment. * Excellent working ...
Service Desk Analyst
Boston, MA · On-site
$69K - $96K/yr
Manage and maintain standard computer images and installations. * Support the use of audio-visual ... A minimum of 1 year service desk support experience in a Microsoft environment. * Excellent working ...
... IT Hiring Managers. We guarantee you the best rate for your skills and performance. Hello ... Write/edit strategic communications, including metrics reports Analyze data and make ...
... IT Hiring Managers. We guarantee you the best rate for your skills and performance. Hello ... Write/edit strategic communications, including metrics reports Analyze data and make ...
Help Desk Technician
Milton, MA · On-site
$60K - $80K/yr
Own incidents from intake through resolution, ensuring root-cause analysis and long-term fixes ... Manage and support Microsoft 365 (Exchange Online, OneDrive, SharePoint, Teams). * Assist with ...
Help Desk Technician
Milton, MA · On-site
$60K - $80K/yr
Own incidents from intake through resolution, ensuring root-cause analysis and long-term fixes ... Manage and support Microsoft 365 (Exchange Online, OneDrive, SharePoint, Teams). * Assist with ...
Help Desk Technician
Milton, MA · On-site
$60K - $80K/yr
Own incidents from intake through resolution, ensuring root-cause analysis and long-term fixes ... Manage and support Microsoft 365 (Exchange Online, OneDrive, SharePoint, Teams). * Assist with ...
Quick apply
Help Desk Technician
Milton, MA · On-site
$60K - $80K/yr
Own incidents from intake through resolution, ensuring root-cause analysis and long-term fixes ... Manage and support Microsoft 365 (Exchange Online, OneDrive, SharePoint, Teams). * Assist with ...
Manager Help Desk Analyst information
See Boston, MA salary details
$15.67 - $17.78
3% of jobs
$17.78 - $19.90
8% of jobs
$21.48 is the 25th percentile. Wages below this are outliers.
$19.90 - $22.01
18% of jobs
$22.01 - $24.12
18% of jobs
The median wage is $24.53 / hr.
$24.12 - $26.23
14% of jobs
$28.23 is the 75th percentile. Wages above this are outliers.
$26.23 - $28.35
15% of jobs
$28.35 - $30.46
9% of jobs
$30.46 - $32.57
6% of jobs
$32.57 - $34.69
3% of jobs
$34.69 - $36.80
3% of jobs
$36.80 - $38.91
2% of jobs
$15
$26
$38
How much do manager help desk analyst jobs pay per hour?
As of Sep 7, 2026, the average hourly pay for manager help desk analyst in Boston, MA is $26.17, according to ZipRecruiter salary data. Most workers in this role earn between $21.39 and $29.23 per hour, depending on experience, location, and employer.
What does a manager help desk analyst do?
A Manager Help Desk Analyst oversees the help desk team responsible for providing technical support to users within an organization. Their duties include managing support ticket workflows, training and supervising help desk staff, analyzing support data to improve processes, and ensuring customer satisfaction. They also develop and implement policies, coordinate with other IT departments, and resolve complex or escalated technical issues. The role requires strong leadership, communication, and problem-solving skills.
What are some common challenges faced by a manager help desk analyst, and how can they effectively address them?
Manager Help Desk Analysts often encounter challenges such as balancing high ticket volumes, maintaining team motivation, and ensuring consistent service quality. To address these, it's important to implement robust ticket triage processes, provide ongoing training, and foster open communication within the team. Regular performance reviews and feedback sessions can help identify areas for improvement and professional growth. Additionally, collaborating closely with other IT departments ensures quick resolution of complex issues and smooth escalation procedures.
What are the key skills and qualifications needed to thrive as a manager help desk analyst, and why are they important?
To thrive as a Manager Help Desk Analyst, you need expertise in IT troubleshooting, a solid understanding of service management principles, and experience in team leadership, often supported by a degree in information technology or a related field. Familiarity with IT service management (ITSM) tools such as ServiceNow or Jira, and certifications like ITIL, are typically expected. Strong communication, problem-solving, and organizational skills help you lead teams effectively and handle escalated issues. These competencies are critical for delivering high-quality technical support, maintaining service standards, and ensuring customer satisfaction.
What is the difference between Manager Help Desk Analyst vs Help Desk Analyst?
| Aspect | Manager Help Desk Analyst | Help Desk Analyst |
|---|---|---|
| Certifications | ITIL, CompTIA A+, HDI Support Center | CompTIA A+, HDI Support Center, Microsoft Certified |
| Work Environment | Supervisory role, team management, strategic planning | Frontline support, troubleshooting, customer service |
| Responsibilities | Overseeing help desk operations, staff management, process improvement | Responding to user issues, resolving technical problems, documenting tickets |
The Manager Help Desk Analyst typically oversees help desk teams, manages workflows, and implements support strategies, requiring leadership skills and relevant certifications. In contrast, Help Desk Analysts focus on direct technical support and customer service. Both roles are essential in IT support, but the manager position involves higher-level oversight and coordination.
What are the most commonly searched types of Help Desk Analyst jobs in Boston, MA?
The most popular types of Help Desk Analyst jobs in Boston, MA are:
What cities near Boston, MA are hiring for Manager Help Desk Analyst jobs?
Cities near Boston, MA with the most Manager Help Desk Analyst job openings:
Job description
The Help Desk Specialist will be responsible for providing I.T. support to local and remote employees.
Essential Job Functions:
The ideal candidate will have a mix of support and customer service experience, strong analytical and problem-solving skills, and a passion for learning new technologies.
Install, configure, and maintain corporate laptops, printers, phones, and other equipment as needed.
Troubleshoot problems with hardware, software, networking, and other related technologies.
Document, track, and monitor problems to ensure timely resolution.
Required Skills:
Due to the sensitivity of customer related requirements, U.S. citizenship is required.
A Bachelor's degree or an Associate's degree with 0-2 years of experience or HS and 8 years of experience is required.
Thorough knowledge of Windows operating systems and Microsoft Office.
Strong analytical and problem-solving skills.
Excellent verbal and written communication skills.
Attention to detail and the ability to accurately document technical issues.
Work well under pressure, demonstrate the ability to multi-task, and be able to meet deadlines.
Pass the CompTIA Network+ within ninety days of hire if not already obtained.
Desired Skills:
CompTIA Network+ Certification
Customer service experience.
Employment Type: Full Time
About DCS
Sourced by ZipRecruiter
DCS Corp is a renowned name in the technology industry, headquartered in Alexandria, VA, US. Found in the late 1970s, DCS Corp provides a broad spectrum of advanced technology, engineering, and analytic solutions for national security clients. The firm specializes in delivering sophisticated systems and technology for land, air, and maritime platforms. They are known for being deeply committed to their mission of enhancing national security.
Industry
Guided missile and space vehicle manufacturing
Company size
1,001 - 5,000 Employees
Headquarters location
Alexandria, VA, US
Year founded
1977