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Remote Help Desk Analyst Jobs Near Me

Help Desk Analyst

Columbus, OH · On-site +1

$19.75 - $27/hr

Remote The Help Desk Analyst provides Tier 1 technical assistance and program support for statewide child-serving systems. This role helps providers and client staff navigate systems, resolve issues ...

New

Help Desk Analyst

Columbus, OH · On-site

$19.75 - $27/hr

Help Desk Analyst Location: Columbus, Ohio Duration: Long Term Description : * HDA1 to help IT Automate and implement new technology to assist with keeping the desktop environment current and running ...

The Help Desk Analyst provides Tier 1 technical assistance and program support for statewide child serving systems. This role helps providers and county staff navigate systems, resolve issues, ensure ...

New

Help Desk Analyst - Columbus, OH

Columbus, OH · On-site

$19.75 - $27/hr

Help Desk Analyst Columbus, OH On Site Position; 3-month contract with the possibility of extension ... remote access, and internal applications. • Customer service state of mind, with the possibility ...

We are in search of a Senior Help Desk Analyst III to ensure that end-user computer hardware, software, and applications are functional and well-maintained. This role is responsible for process ...

Help Desk Analyst 3/HDA3 (37950)

Columbus, OH · On-site

$19.75 - $27/hr

Company Description IDEALFORCE has a CONTRACT position available immediately for a Help Desk Analyst 3/HDA3 to join our customer in Columbus, OH. This is an ONSITE position and requires an onsite ...

Help Desk Analyst 2/HDA2 (39574)

Columbus, OH · On-site

$19.75 - $27/hr

... site or remote simulation and/or re-creation of the user's problem; -Documents steps taken to ... service desk on an as needed basis. Qualifications Possession of an associate's degree with ...

Service Desk Analyst I (Columbus)

Columbus, OH · On-site

$19.75 - $27/hr

By aligning security strategy, infrastructure, and operational excellence, we help organizations ... This is a full-time in-office role located in Columbus, OH with eligibility to work remote on ...

By aligning security strategy, infrastructure, and operational excellence, we help organizations ... This is a full-time in-office role located in Columbus, OH with eligibility to work remote on ...

Service Desk Analyst

Dublin, OH · On-site

$18 - $20/hr

Service Desk Analyst Remote Compensation: $20 per hour ABOUT THE ROLE Our client, is seeking Service Desk Analysts to support a large-scale migration project. In this role, you will provide high ...

Maven is hiring for Remote IT Service Desk Analysts that will provide Tier 1 IT support to ... a friendly, helpful way, including reaching out to them for resolution, building trust, and ...

Service Desk Analyst

Columbus, OH · On-site

$19.75 - $27/hr

Service Desk Analyst Location: Columbus, OH Duration: Long Term Interview Type: WebEx Required Skills: * Required to have a dedicated workspace at home and be able to work from home without ...

We have more than three decades of experience helping lenders reduce time-to-market, streamline ... p Desk role. Candidates should have experience troubleshooting business applications, analyzing ...

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Remote Help Desk Analyst information

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How much do remote help desk analyst jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for remote help desk analyst in the United States is $24.09, according to ZipRecruiter salary data. Most workers in this role earn between $19.71 and $26.92 per hour, depending on experience, location, and employer.
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What cities are hiring for Remote Help Desk Analyst jobs? Cities with the most Remote Help Desk Analyst job openings:
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A map of the United States highlighting the number of Remote Help Desk Analyst job openings by state according to ZipRecruiter. The image is accompanied by a detailed chart listing the number of Remote Help Desk Analyst job openings in each state, with California having the most at 2 and Alaska the least at 0.

Help Desk Analyst

VIVA USA INC

Columbus, OH • On-site, Remote

$19.75 - $27/hr

Contractor

Posted 2 days ago

New


Job description

Remote
The Help Desk Analyst provides Tier 1 technical assistance and program support for statewide child-serving systems. This role helps providers and client staff navigate systems, resolve issues, ensure secure access, and support the implementation of program policies across multiple automated platforms.
Core Responsibilities
Provide Tier 1 help desk support to child-serving providers and client staff via phone, email, web inquiries, and live chat.
Assist users with system navigation, payment processing questions, known system issues, and reporting potential defects.
Support development and implementation of provider agreements, ensuring compliance with established policies, rules, and business procedures.
Validate user identity, set up secure passcodes, and establish access agreements to child-serving portals following security protocols.
Notify providers of approval or denial of Provider Agreements and document outcomes.
Program & System Analysis
Analyze payment processing errors and recommend corrective actions.
Review system-related and non-system-related processes to identify opportunities for improved efficiency and effectiveness.
Provide user feedback to support system enhancements and issue resolution.
Develop written correspondence to address inquiries from client staff and providers.
Training & Documentation
Assist in developing training materials and deliver training sessions for client staff and child-serving providers.
Create and maintain system documentation, procedures, and user guidance materials.
Support users in understanding system requirements, processes, and best practices.
Program Consultation & Collaboration
Serve as a liaison with client Departments of Job and Family Services (CDJFS), child-serving program staff, state agencies, and community providers.
Stay current on program policy changes and ensure system support aligns with updated requirements.
Develop evaluation criteria and participate in assessing program effectiveness.
Contribute program expertise to discussions on system improvements and policy implementation.
Additional Responsibilities
Attend staff meetings, trainings, conferences, and public events to support DCY program initiatives.
Prepare reports, maintain logs and records, and produce correspondence and documentation.
Travel as needed for meetings, trainings, and program support activities.
Skill - Required / Desired Amount of Experience
Prior experience working in a human services, customer service, or administrative support role. - Required
Some familiarity with client human services programs (e.g., childcare, children services). - Required
Experience using electronic documentation or case management systems - Required
Strong written and verbal communication skills. - Required
Strong organizational skills and ability to manage multiple tasks or deadlines - Required
Notes:
Remote
VIVA is an equal opportunity employer. All qualified applicants have an equal opportunity for placement, and all employees have an equal opportunity to develop on the job. This means that VIVA will not discriminate against any employee or qualified applicant on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status