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Remote Help Desk Analyst Jobs in Rhode Island (NOW HIRING)

Morley

Vehicle Return Clerk (Remote - Michigan)

Carolina, RI · Remote

$17 - $22.75/hr

Remote - Michigan residents Do you have a strong eye for detail? This could be a great opportunity ... nurse help desk * Patient advocacy with free 24/7 support for benefit questions and claims

Morley

Meeting and Event Coordinator (Remote)

Carolina, RI · Remote

$20.50 - $27.25/hr

Remote; involves regular travel to trip destinations Looking to jump start your event planning ... nurse help desk * Patient advocacy with free 24/7 support for benefit questions and claims

Harris

(Remote) Support Analyst

Carolina, RI · Remote

Cayenta, a division of Harris; is seeking a Support Analyst who will help solve problems that ... This remote role welcomes candidates anywhere in Canada and the US. Travel is required as needed ...

Cayenta

(Remote) Support Analyst

Carolina, RI · Remote

Cayenta, a division of Harris; is seeking a Support Analyst who will help solve problems that ... This remote role welcomes candidates anywhere in Canada and the US. Travel is required as needed ...

Harris

Deal Desk Contracts Administrator

Carolina, RI · On-site +1

We're looking for an organized, detail-oriented person who can help move managed-services, cloud ... The role is remote and is for anyone who can work remotely in the US or Canada. What your impact ...

Harris

Deal Desk Contracts Administrator

Carolina, RI · On-site +1

We're looking for an organized, detail-oriented person who can help move managed-services, cloud ... The role is remote and is for anyone who can work remotely in the US or Canada. What your impact ...

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Remote Help Desk Analyst information

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How much do remote help desk analyst jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for remote help desk analyst in Rhode Island is $23.59, according to ZipRecruiter salary data. Most workers in this role earn between $19.33 and $26.35 per hour, depending on experience, location, and employer.

What is a remote help desk analyst?

A Remote Help Desk Analyst is an IT professional who provides technical support and troubleshooting services to users, typically over the phone, email, or through remote access software. They assist with issues related to computer hardware, software, networks, and other technology systems. Working remotely, they diagnose problems, guide users through solutions, and may escalate complex issues to higher-level support. Their goal is to ensure users can effectively use their technology and minimize downtime. This role is essential for organizations with distributed teams or remote employees.

What are the key skills and qualifications needed to thrive as a remote help desk analyst, and why are they important?

To thrive as a Remote Help Desk Analyst, you need solid troubleshooting abilities, knowledge of operating systems and networks, and typically an associate’s degree in IT or a related field. Familiarity with ticketing systems like ServiceNow or Zendesk, remote desktop tools, and certifications such as CompTIA A+ are highly valued. Strong communication, patience, and problem-solving skills help analysts effectively assist users and de-escalate technical frustrations. These competencies ensure quick resolution of technical issues and a positive user experience, which are crucial for organizational productivity and customer satisfaction.

What are some common challenges faced by remote help desk analysts, and how can they overcome them?

Remote Help Desk Analysts often encounter challenges such as troubleshooting complex technical issues without physical access to the user's device, managing high ticket volumes, and maintaining effective communication with users from diverse technical backgrounds. To overcome these obstacles, analysts rely on strong problem-solving skills, remote diagnostic tools, and clear, empathetic communication. Building a knowledge base and collaborating closely with team members through chat or video calls can also help resolve issues more efficiently and improve user satisfaction.

What is the difference between Remote Help Desk Analyst vs Remote IT Support Specialist?

AspectRemote Help Desk AnalystRemote IT Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Network+
Work EnvironmentHelp desk, support centers, remoteTechnical support, troubleshooting, remote
Industry UsageIT services, tech companies, MSPsIT services, tech companies, MSPs
Common Search IntentCustomer support, troubleshootingTechnical support, system maintenance

The Remote Help Desk Analyst and Remote IT Support Specialist roles share similar certifications and work environments, often working remotely within IT service industries. While both provide technical support, the Help Desk Analyst typically handles initial customer inquiries and basic troubleshooting, whereas the IT Support Specialist may perform more advanced system maintenance and technical tasks. Understanding these distinctions helps job seekers target the right roles based on their skills and career goals.

What are the most commonly searched types of Help Desk Analyst jobs in Rhode Island?

The most popular types of Help Desk Analyst jobs in Rhode Island are:

What are popular job titles related to Remote Help Desk Analyst jobs in Rhode Island?

For Remote Help Desk Analyst jobs in Rhode Island, the most frequently searched job titles are:

What job categories do people searching Remote Help Desk Analyst jobs in Rhode Island look for?

The top searched job categories for Remote Help Desk Analyst jobs in Rhode Island are:

What cities in Rhode Island are hiring for Remote Help Desk Analyst jobs?

Cities in Rhode Island with the most Remote Help Desk Analyst job openings:

Remote Help Desk Analyst jobs near you
Infographic showing various Remote Help Desk Analyst job openings in Rhode Island as of August 2026, with employment types broken down into 1% As Needed, 67% Full Time, 28% Part Time, and 4% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $49,069 per year, or $23.6 per hour.

Associate Service Desk Analyst- 1st Shift

Harriscomputer

Carolina, RI • Remote

$18/hr

Full-time

Posted 5 days ago

Job description

Overview

Help save lives by ensuring critical radiology findings reach providers quickly, accurately, and compliantly. We are seeking a highly organized and detail-oriented Radiology Communications Analyst to support our Radiology Alert Notification & Escalation Service (RANES) team.

In this role, you will be a vital link in patient care, facilitating the timely communication of urgent and clinically significant radiology findings. You will contact ordering physicians, on-call providers, and clinics to ensure critical imaging results are delivered, acknowledged, and documented. The ideal candidate is comfortable handling high-priority situations, communicating clearly with medical professionals, and working in a fast-paced environment to meet strict service-level agreements.

Key Responsibilities

  • Monitor active communication queues and deliver urgent messages to healthcare providers regarding critical radiology findings.
  • Contact physicians, clinics, and hospitals according to established protocols and escalation procedures.
  • Ensure providers acknowledge receipt of communicated findings in accordance with compliance standards.
  • Maintain precise, real-time records of all communication attempts, outcomes, and provider acknowledgments.
  • Escalate unresolved communications to supervisors to ensure high-priority cases receive immediate attention.
  • Ensure all activities comply with HIPAA and organizational policies.

Qualifications

Experience:

  • 0-1 year of similar support experience.
  • Experience in healthcare customer service, medical call centers, healthcare operations, patient access, or clinical communications is preferred.
  • Proven ability to work in a fast-paced environment and manage high call volumes.

Education:

  • High school diploma or equivalent (preferred).

Skills:

  • Strong computer, documentation, and multi-tasking abilities.
  • Excellent verbal and written communication skills with the ability to interact professionally with healthcare providers.
  • Experience using ITSM tools (e.g., ServiceNow, Salesforce), Automated Call Distributors (e.g., Cisco, Genesys), and Microsoft Office is a plus.

Working Arrangements

  • This is a fully remote position based in the United States.
  • Our operations run 24/7; this role requires flexibility, as weekly days off may fall on weekdays.

Travel

  • No travel is required for this role.

Our company complies with all local/state regulations in regard to displaying salary ranges. If required, the salary range(s) are displayed below and are specifically for those potential hires who will perform work in or reside in the location(s) listed, if selected for the role. Any offered salary is determined based on internal equity, internal salary ranges, market data, ranges, applicant's skills and prior relevant experience, certain degrees and certifications (e.g. JD, technology), for example.

Salary Range
$18.00 per hour. This role is also eligible for a 6% pay differential for 3rd shifts and weekends. Holiday shifts may be required.

Why Altera?

At Altera Digital Health, you will have the opportunity to profoundly impact the lives of patients by empowering healthcare providers to deliver superior care. You will join a passionate and gifted team committed to innovation and excellence. We offer a competitive compensation and benefits package and the opportunity to work in a fast-paced and dynamic environment.


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