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Entry Level Help Desk Analyst Jobs in Rhode Island

HCH ENTERPRISES LLC

Desktop Support Analyst I

Warwick, RI · On-site

$60K - $65K/yr

HCH Enterprises, LLC is seeking an Desktop Support Analyst I . This is a part-time position with ... This position requires both phone and hands-on support. 1+ years of previous Help Desk experience ...

Carrington

Mortgage Wire Desk, II Analyst

Providence, RI · On-site

$24 - $33.65/hr

The Mortgage Wire Desk Analyst ll, will be responsible for assisting the Treasury department with ... Customized training programs to help you advance your career. * Employee referral bonuses so you'll ...

Sharecare

Lead Customer Service Rep

Providence, RI · On-site

Handling escalated member concerns while also providing Help Desk support for the Customer Service ... Identifying trends in escalations and preparing data used to identify root cause analysis.

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Entry Level Help Desk Analyst information

See Rhode Island salary details

$14

$23

$35

How much do entry level help desk analyst jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for entry level help desk analyst in Rhode Island is $23.59, according to ZipRecruiter salary data. Most workers in this role earn between $19.33 and $26.35 per hour, depending on experience, location, and employer.

What does an entry level help desk analyst do?

An Entry Level Help Desk Analyst provides technical support to users, helping them troubleshoot and resolve computer, software, and network issues. They typically answer queries via phone, email, or chat, and may assist with tasks such as password resets, software installations, and basic hardware troubleshooting. Their primary goal is to ensure users can work effectively by resolving technical problems quickly and efficiently. This role often serves as a starting point for a career in IT, offering valuable experience in customer service and technical problem-solving.

What are the key skills and qualifications needed to thrive as an entry level help desk analyst, and why are they important?

To thrive as an Entry Level Help Desk Analyst, you need a basic understanding of computer hardware, software troubleshooting, and networking concepts, often supported by a relevant associate degree or IT certifications like CompTIA A+. Familiarity with ticketing systems, remote support tools, and knowledge bases is typically required in this role. Strong communication, patience, and problem-solving abilities help you effectively assist users and resolve technical issues. These skills are crucial for providing timely support, ensuring user satisfaction, and maintaining smooth IT operations.

What are some common challenges an entry level help desk analyst might face in their first year?

Entry Level Help Desk Analysts often encounter challenges such as managing multiple support tickets simultaneously, troubleshooting unfamiliar technical issues, and effectively communicating solutions to users with varying levels of technical knowledge. Adapting to fast-paced environments and learning new software or systems quickly are also common hurdles. However, these challenges provide valuable learning opportunities and help analysts develop problem-solving and customer service skills essential for career advancement.

Can you get an Entry Level Help Desk Analyst job with no experience?

Entry Level Help Desk Analyst positions often do not require prior experience, but candidates typically need basic technical knowledge, good communication skills, and familiarity with common tools like ticketing systems. Employers may consider relevant certifications or coursework as sufficient for entry-level applicants.
More about Entry Level Help Desk Analyst jobs
What are the most commonly searched types of Help Desk Analyst jobs in Rhode Island? The most popular types of Help Desk Analyst jobs in Rhode Island are:
What are popular job titles related to Entry Level Help Desk Analyst jobs in Rhode Island? For Entry Level Help Desk Analyst jobs in Rhode Island, the most frequently searched job titles are:
What job categories do people searching Entry Level Help Desk Analyst jobs in Rhode Island look for? The top searched job categories for Entry Level Help Desk Analyst jobs in Rhode Island are:
What cities in Rhode Island are hiring for Entry Level Help Desk Analyst jobs? Cities in Rhode Island with the most Entry Level Help Desk Analyst job openings:
Entry Level Help Desk Analyst jobs near you
Infographic showing various Entry Level Help Desk Analyst job openings in Rhode Island as of July 2026, with employment types broken down into 72% Full Time, and 28% Contract. Highlights an 100% In-person job distribution, with an average salary of $49,069 per year, or $23.6 per hour.

Service Desk Analyst

Brown University Health

Providence, RI

$19.97 - $32.96/hr

Full-time

Re-posted 18 days ago

Brown University Health rating

6.8

Company rating: 6.8 out of 10

Based on 71 frontline employees who took The Breakroom Quiz

490th of 887 rated healthcare providers

Job description

SUMMARY Under the general supervision of the Lead Help Desk Analyst, assist with resolution of systems and applications problems as reported to ensure a high value, widely accessible, comprehensive, integrated information network, which meets customer needs. Brown University Health employees are expected to successfully role model the organization's values of Compassion, Accountability, Respect, and Excellence as these values guide our everyday actions with patients, customers and one another. In addition to our values, all employees are expected to demonstrate the core Success Factors which tell us how we work together and how we get things done.

The core Success Factors include: Instill Trust and Value Differences Patient and Community Focus and Collaborate RESPONSIBILITIES Serve as single point of contact for the reporting and logging of systems and applications problems including technical descriptive information. Provide first level applications problem resolution using troubleshooting techniques and when necessary, assign to network technician for site visit. Track problems until resolved.

Provide periodic updates to customers and verify successful resolution. Participate in TQM teams, councils and other such committees as required. Maintain quality assurance, safety, environmental and infection control in accordance with established hospital and departmental policies.

Perform other related duties, as required. MINIMUM QUALIFICATIONS BASIC KNOWLEDGE: Equivalent to High school diploma and knowledge of computer operations or networks. EXPERIENCE: Two years experience in computer operations, PC Help Desk support or network administration.

SUPERVISORY RESPONSIBILITY: None Pay Range $19.97-$32.96 Location Corporate Headquarters - 15 LaSalle Square Providence, Rhode Island 02903 Work Type M-F 8AM - 4:30PM Work Shift Day Daily Hours 8 hours Driving Required No Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment. Apply

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