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Entry Level Help Desk Analyst Jobs in Rhode Island

Carrington

Mortgage Wire Desk, II Analyst

Providence, RI · On-site

$24 - $33.65/hr

The Mortgage Wire Desk Analyst ll, will be responsible for assisting the Treasury department with ... Customized training programs to help you advance your career. * Employee referral bonuses so you'll ...

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Entry Level Help Desk Analyst information

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$14

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$35

How much do entry level help desk analyst jobs pay per hour?

As of Aug 29, 2026, the average hourly pay for entry level help desk analyst in Rhode Island is $23.59, according to ZipRecruiter salary data. Most workers in this role earn between $19.33 and $26.35 per hour, depending on experience, location, and employer.

What does an entry level help desk analyst do?

An Entry Level Help Desk Analyst provides technical support to users, helping them troubleshoot and resolve computer, software, and network issues. They typically answer queries via phone, email, or chat, and may assist with tasks such as password resets, software installations, and basic hardware troubleshooting. Their primary goal is to ensure users can work effectively by resolving technical problems quickly and efficiently. This role often serves as a starting point for a career in IT, offering valuable experience in customer service and technical problem-solving.

What are the key skills and qualifications needed to thrive as an entry level help desk analyst, and why are they important?

To thrive as an Entry Level Help Desk Analyst, you need a basic understanding of computer hardware, software troubleshooting, and networking concepts, often supported by a relevant associate degree or IT certifications like CompTIA A+. Familiarity with ticketing systems, remote support tools, and knowledge bases is typically required in this role. Strong communication, patience, and problem-solving abilities help you effectively assist users and resolve technical issues. These skills are crucial for providing timely support, ensuring user satisfaction, and maintaining smooth IT operations.

What are some common challenges an entry level help desk analyst might face in their first year?

Entry Level Help Desk Analysts often encounter challenges such as managing multiple support tickets simultaneously, troubleshooting unfamiliar technical issues, and effectively communicating solutions to users with varying levels of technical knowledge. Adapting to fast-paced environments and learning new software or systems quickly are also common hurdles. However, these challenges provide valuable learning opportunities and help analysts develop problem-solving and customer service skills essential for career advancement.
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Entry Level Help Desk Analyst jobs near you
Infographic showing various Entry Level Help Desk Analyst job openings in Rhode Island as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 20% Part Time, and 3% Contract. Highlights an 84% Physical, 1% Hybrid, and 15% Remote job distribution, with an average salary of $49,069 per year, or $23.6 per hour.

IT Helpdesk Analyst

Warwick, RI • On-site

The Silk Companies LLC
See more jobs at The Silk Companies LLCexternal

Full-time

Re-posted 24 days ago

Job description

WHY WORK AT SILK TITLE CO.

Silk Title Co. is a privately owned, fast-growing company which handles billions of dollars a year in real estate transactions for some of the nation’s top fin-tech institutions. Our motto, Service at Scale, combines our technology, proprietary processes, and talented team to deliver title insurance, search, and settlement services across the nation.

Stuffy cover letters and fancy sounding resumes are not our thing. We want people with focused energy, solid work ethic and curious minds capable of absorbing everything we can teach about our business.

Our employees are what make our company exceptional; we are a diverse team of problem solvers, QA experts, and business process gurus. We work hard but also know how to incorporate some fun through team building challenges. Our workplace exemplifies our core values of quality, communication, experience, transparency, and respect.

ESSENTIAL RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO:
• Provide Help Desk support to internal staff, clients, and partners through troubleshooting in person, on the phone, or remotely
• Provide customer service by supporting enterprise PC, VoIP, and mobile devices
• Champions IT policies and best practices
• Configures user accounts through active directory and other proprietary systems
• Provisioning, installing, and supporting infrastructure such as switches, firewalls, access points, PCs, printers, and scanners
• Analyzing and monitoring systems and reports
• Participates in other duties as assigned

***The IT Helpdesk Analyst must live within a commutable distance to the Warwick, RI office.***

                                             ***IN OFFICE POSITION IN WARWICK RI ***

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