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Entrylevel Help Desk Analyst Jobs in Rhode Island

HCH ENTERPRISES LLC

Desktop Support Analyst I

Warwick, RI · On-site

$60K - $65K/yr

HCH Enterprises, LLC is seeking an Desktop Support Analyst I . This is a part-time position with ... This position requires both phone and hands-on support. 1+ years of previous Help Desk experience ...

Carrington

Mortgage Wire Desk, II Analyst

Providence, RI · On-site

$24 - $33.65/hr

The Mortgage Wire Desk Analyst ll, will be responsible for assisting the Treasury department with ... Customized training programs to help you advance your career. * Employee referral bonuses so you'll ...

Sharecare

Lead Customer Service Rep

Providence, RI · On-site

Handling escalated member concerns while also providing Help Desk support for the Customer Service ... Identifying trends in escalations and preparing data used to identify root cause analysis.

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Entrylevel Help Desk Analyst information

What is the difference between Entrylevel Help Desk Analyst vs Help Desk Technician?

AspectEntrylevel Help Desk AnalystHelp Desk Technician
Required CredentialsHigh school diploma or equivalent; some certifications like CompTIA A+ beneficialHigh school diploma or equivalent; often holds certifications like CompTIA A+
Work EnvironmentSupport teams in corporate or IT service settings, providing remote or on-site assistanceIT support centers, corporate offices, or client sites, handling technical issues
Employer & Industry UsageCommon in various industries including healthcare, finance, and techPrimarily in IT service providers and internal corporate IT departments

Both roles involve troubleshooting and supporting users with technical issues, often requiring similar certifications. The main difference lies in job titles used by employers; 'Help Desk Technician' may imply a more technical focus, while 'Help Desk Analyst' often emphasizes communication and problem-solving skills. Both roles serve as entry points into IT support careers.

What are popular job titles related to Entrylevel Help Desk Analyst jobs in Rhode Island? For Entrylevel Help Desk Analyst jobs in Rhode Island, the most frequently searched job titles are:
What job categories do people searching Entrylevel Help Desk Analyst jobs in Rhode Island look for? The top searched job categories for Entrylevel Help Desk Analyst jobs in Rhode Island are:
What cities in Rhode Island are hiring for Entrylevel Help Desk Analyst jobs? Cities in Rhode Island with the most Entrylevel Help Desk Analyst job openings:
Entrylevel Help Desk Analyst jobs near you

Service Desk Analyst

Brown University Health

Providence, RI

$19.97 - $32.96/hr

Full-time

Re-posted 18 days ago

Brown University Health rating

6.8

Company rating: 6.8 out of 10

Based on 71 frontline employees who took The Breakroom Quiz

490th of 887 rated healthcare providers

Job description

SUMMARY Under the general supervision of the Lead Help Desk Analyst, assist with resolution of systems and applications problems as reported to ensure a high value, widely accessible, comprehensive, integrated information network, which meets customer needs. Brown University Health employees are expected to successfully role model the organization's values of Compassion, Accountability, Respect, and Excellence as these values guide our everyday actions with patients, customers and one another. In addition to our values, all employees are expected to demonstrate the core Success Factors which tell us how we work together and how we get things done.

The core Success Factors include: Instill Trust and Value Differences Patient and Community Focus and Collaborate RESPONSIBILITIES Serve as single point of contact for the reporting and logging of systems and applications problems including technical descriptive information. Provide first level applications problem resolution using troubleshooting techniques and when necessary, assign to network technician for site visit. Track problems until resolved.

Provide periodic updates to customers and verify successful resolution. Participate in TQM teams, councils and other such committees as required. Maintain quality assurance, safety, environmental and infection control in accordance with established hospital and departmental policies.

Perform other related duties, as required. MINIMUM QUALIFICATIONS BASIC KNOWLEDGE: Equivalent to High school diploma and knowledge of computer operations or networks. EXPERIENCE: Two years experience in computer operations, PC Help Desk support or network administration.

SUPERVISORY RESPONSIBILITY: None Pay Range $19.97-$32.96 Location Corporate Headquarters - 15 LaSalle Square Providence, Rhode Island 02903 Work Type M-F 8AM - 4:30PM Work Shift Day Daily Hours 8 hours Driving Required No Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment. Apply

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