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Remote It Help Desk Jobs in Rhode Island (NOW HIRING)

Revel Staffing

IT Support Supervisor

Providence, RI · Remote

$80K - $115K/hr

We are seeking an experienced IT Support Supervisor to lead a remote team focused on IT training, application support, systems readiness, and end-user success. This role is ideal for a hands-on ...

New

First Citizens Bank

Manager IT

Carolina, RI · Remote

$95K - $117K/yr

Overview This is a remote role that may only be hired in the following location(s): Arizona and ... Project and Product Management - Provides direction and oversight to IT projects and products.

First Citizens Bank

Manager IT

Carolina, RI · Remote

$95K - $117K/yr

Overview This is a remote role that may only be hired in the following location(s): Arizona and ... Project and Product Management - Provides direction and oversight to IT projects and products.

First Citizens Bank

Manager IT

Carolina, RI · Remote

Overview This is a remote role that may only be hired in the following location(s): Arizona, North ... Infrastructure portfolio execution TECHNOLOGY STACK * Jira * Confluence * ServiceNow * Azure ...

New

First Citizens Bank

Manager IT

Carolina, RI · On-site +1

$102K - $150K/yr

Overview This is a remote role that may be hired in several markets across the United States. This ... The IT Manager will function as a hands-on technical leader, managing a team of developers and ...

First Citizens Bank

Manager IT

Carolina, RI · On-site +1

$102K - $150K/yr

Overview This is a remote role that may be hired in several markets across the United States. This ... The IT Manager will function as a hands-on technical leader, managing a team of developers and ...

UNFI

Manager, IT Data Products-Remote

Providence, RI · On-site +1

Job Overview: The Manager, IT Data Products role is responsible for providing leadership ... Incumbent may sit for long periods of time at a desk or computer terminal. * While performing the ...

First Citizens Bank

Senior Manager IT

Carolina, RI · Remote

$131K - $132K/yr

Overview This is a remote role that may only be hired in the following location(s): Arizona, North ... Provides direction and oversight to IT projects and products. Assigns project tasks, drives project ...

First Citizens Bank

Senior Manager IT

Carolina, RI · Remote

$131K - $132K/yr

Overview This is a remote role that may only be hired in the following location(s): Arizona, North ... Provides direction and oversight to IT projects and products. Assigns project tasks, drives project ...

First Citizens Bank

Senior Manager IT

Carolina, RI · On-site +1

$170K - $195K/yr

Overview This is a remote role open for multiple markets across the United States. Leads the ... More information can be found at Qualifications: Bachelor's Degree and 8 years of experience in ...

First Citizens Bank

Senior Manager IT

Carolina, RI · On-site +1

$170K - $195K/yr

Overview This is a remote role open for multiple markets across the United States. Leads the ... More information can be found at Qualifications: Bachelor's Degree and 8 years of experience in ...

NinjaOne

Product Designer

NC · Remote

$90K - $130K/yr

... Desk products. Location - We are flexible on remote working from home, if you are located in the ... Bachelor's degree in Computer Science, Information Technology, Graphic/Software Design, or Fine Art ...

New

Morley

Vehicle Return Clerk (Remote - Michigan)

Carolina, RI · Remote

$17 - $22.75/hr

Remote - Michigan residents Do you have a strong eye for detail? This could be a great opportunity ... nurse help desk * Patient advocacy with free 24/7 support for benefit questions and claims

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All JobsIt Help Desk JobsRemote It Help Desk JobsRemote It Help Desk Jobs in Rhode Island

Remote It Help Desk information

See Rhode Island salary details

$12

$22

$33

How much do remote it help desk jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for remote it help desk in Rhode Island is $22.67, according to ZipRecruiter salary data. Most workers in this role earn between $18.85 and $25.43 per hour, depending on experience, location, and employer.

What is a remote IT help desk?

A Remote IT Help Desk is a service that provides technical support and assistance to users over the phone, email, or online chat, without being physically present on-site. IT Help Desk professionals troubleshoot issues related to software, hardware, networks, and other technology systems. They help resolve problems such as login issues, software installations, connectivity problems, and device malfunctions. Remote IT Help Desk services are commonly used by businesses to ensure quick and efficient support for employees, regardless of their location.

What are the key skills and qualifications needed to thrive as a remote IT help desk professional?

To thrive as a Remote IT Help Desk professional, you need a strong understanding of computer systems, troubleshooting, networking, and typically a relevant IT certification such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems, remote desktop software, and knowledge base platforms is essential. Excellent communication, patience, and problem-solving skills set top performers apart in this role. These skills ensure efficient technical support, high customer satisfaction, and minimal downtime for users.

What are some common challenges faced by remote IT help desk professionals, and how can they be managed effectively?

Remote IT Help Desk professionals often encounter challenges such as troubleshooting technical issues without direct access to users' devices, managing communication across different time zones, and maintaining clear documentation. To manage these effectively, it's important to utilize robust remote-access tools, establish clear communication protocols, and keep detailed records of support requests and resolutions. Consistent collaboration with team members and proactive learning about emerging technologies can also help remote IT Help Desk staff overcome these challenges and provide excellent support.

What is the difference between Remote It Help Desk vs Remote Technical Support Specialist?

AspectRemote It Help DeskRemote Technical Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Network+ or vendor-specific certifications
Work EnvironmentHelp desk ticketing systems, remote troubleshootingTechnical issue diagnosis, remote or on-site support
Industry UsageIT service providers, corporate IT departmentsIT support companies, software/hardware vendors

Remote It Help Desk and Remote Technical Support Specialist roles share similar certifications and work environments, often overlapping in troubleshooting and customer service. However, the Help Desk typically handles initial support tickets and basic issues, while Technical Support Specialists may resolve more complex technical problems. Both roles are essential in IT support, with the main difference being the complexity of issues handled.

What are the most commonly searched types of It Help Desk jobs in Rhode Island?

The most popular types of It Help Desk jobs in Rhode Island are:

What are popular job titles related to Remote It Help Desk jobs in Rhode Island?

For Remote It Help Desk jobs in Rhode Island, the most frequently searched job titles are:

What job categories do people searching Remote It Help Desk jobs in Rhode Island look for?

The top searched job categories for Remote It Help Desk jobs in Rhode Island are:

What cities in Rhode Island are hiring for Remote It Help Desk jobs?

Cities in Rhode Island with the most Remote It Help Desk job openings:

Remote It Help Desk jobs near you
Infographic showing various Remote It Help Desk job openings in Rhode Island as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 25% Part Time, and 4% Contract. Highlights an 86% Physical, 2% Hybrid, and 12% Remote job distribution, with an average salary of $47,158 per year, or $22.7 per hour.

IT Support Supervisor

Revel Staffing

Providence, RI • Remote

$80K - $115K/hr

Full-time

Posted yesterday

New

Job description

We are seeking an experienced IT Support Supervisor to lead a remote team focused on IT training, application support, systems readiness, and end-user success. This role is ideal for a hands-on leader with strong healthcare IT knowledge, training experience, and the ability to support system stability, data accuracy, and compliance in a fast-paced environment.

The IT Support Supervisor will oversee specialists responsible for developing, configuring, and delivering application and end-user training while ensuring employees receive a consistent, professional, and high-quality support experience.

Key Responsibilities
  • Lead, coach, and support a remote team of IT training and application support specialists
  • Oversee the design, development, and delivery of IT and healthcare application training programs
  • Support system stability, application readiness, data integrity, and compliance requirements
  • Partner with internal leaders and cross-functional teams to align training and support efforts with organizational needs
  • Maintain and improve documentation, workflows, training materials, and support procedures
  • Monitor team performance, manage schedules and assignments, and prioritize workloads
  • Promote a service-first culture focused on accountability, collaboration, and continuous improvement
  • Ensure support activities align with healthcare regulations, privacy standards, and organizational policies
Required Qualifications
  • High school diploma or equivalent plus at least 2 years of IT operations experience
  • Active HIPAA compliance credential/training
  • Strong working knowledge of IT workflows, healthcare applications, data integrity, and training best practices
  • Experience leading teams, managing priorities, and supporting remote employees
  • Strong communication, organization, documentation, and problem-solving skills
  • Ability to work collaboratively with clinical, operational, and technical teams