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Remote It Help Desk Jobs in Rhode Island (NOW HIRING)

UNFI

Manager, IT Data Products-Remote

Providence, RI · On-site +1

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Job Overview: The Manager, IT Data Products role is responsible for providing leadership ... Incumbent may sit for long periods of time at a desk or computer terminal. * While performing the ...

NinjaOne

Product Manager - Endpoint Management & Security

NC · On-site +1

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... helping define what "great" looks like when IT operations and security work as one, we'd love to hear from you. Location - We are flexible on remote working from home, if you are located in the USA ...

Morley

Vehicle Return Clerk (Remote - Michigan)

Carolina, RI · Remote

$17 - $22.75/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Remote - Michigan residents Do you have a strong eye for detail? This could be a great opportunity ... nurse help desk * Patient advocacy with free 24/7 support for benefit questions and claims

First Citizens Bank

Scrum Master II (Remote)

Carolina, RI · On-site +1

$51.75 - $69/hr

Overview This is a remote role that may only be hired in the following location(s): Arizona or ... Bachelor's Degree and 4 years of experience in Project Management in an Information Technology ...

Morley

Vehicle Processing Clerk (Remote - Alabama)

Carolina, RI · Remote

$14/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Remote - Alabama residents Do you have a great eye for detail and a talent for figuring things out ... nurse help desk * Patient advocacy with free 24/7 support for benefit questions and claims

First Citizens Bank

Scrum Master II (Remote)

Carolina, RI · On-site +1

$51.75 - $69/hr

Overview This is a remote role that may only be hired in the following location(s): Arizona or ... Bachelor's Degree and 4 years of experience in Project Management in an Information Technology ...

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Remote It Help Desk information

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How much do remote it help desk jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for remote it help desk in Rhode Island is $22.67, according to ZipRecruiter salary data. Most workers in this role earn between $18.85 and $25.43 per hour, depending on experience, location, and employer.

What is a remote IT help desk?

A Remote IT Help Desk is a service that provides technical support and assistance to users over the phone, email, or online chat, without being physically present on-site. IT Help Desk professionals troubleshoot issues related to software, hardware, networks, and other technology systems. They help resolve problems such as login issues, software installations, connectivity problems, and device malfunctions. Remote IT Help Desk services are commonly used by businesses to ensure quick and efficient support for employees, regardless of their location.

What are the key skills and qualifications needed to thrive as a remote IT help desk professional?

To thrive as a Remote IT Help Desk professional, you need a strong understanding of computer systems, troubleshooting, networking, and typically a relevant IT certification such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems, remote desktop software, and knowledge base platforms is essential. Excellent communication, patience, and problem-solving skills set top performers apart in this role. These skills ensure efficient technical support, high customer satisfaction, and minimal downtime for users.

What are some common challenges faced by remote IT help desk professionals, and how can they be managed effectively?

Remote IT Help Desk professionals often encounter challenges such as troubleshooting technical issues without direct access to users' devices, managing communication across different time zones, and maintaining clear documentation. To manage these effectively, it's important to utilize robust remote-access tools, establish clear communication protocols, and keep detailed records of support requests and resolutions. Consistent collaboration with team members and proactive learning about emerging technologies can also help remote IT Help Desk staff overcome these challenges and provide excellent support.

What is the difference between Remote It Help Desk vs Remote Technical Support Specialist?

AspectRemote It Help DeskRemote Technical Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Network+ or vendor-specific certifications
Work EnvironmentHelp desk ticketing systems, remote troubleshootingTechnical issue diagnosis, remote or on-site support
Industry UsageIT service providers, corporate IT departmentsIT support companies, software/hardware vendors

Remote It Help Desk and Remote Technical Support Specialist roles share similar certifications and work environments, often overlapping in troubleshooting and customer service. However, the Help Desk typically handles initial support tickets and basic issues, while Technical Support Specialists may resolve more complex technical problems. Both roles are essential in IT support, with the main difference being the complexity of issues handled.

What are the most commonly searched types of It Help Desk jobs in Rhode Island?

The most popular types of It Help Desk jobs in Rhode Island are:

What are popular job titles related to Remote It Help Desk jobs in Rhode Island?

For Remote It Help Desk jobs in Rhode Island, the most frequently searched job titles are:

What job categories do people searching Remote It Help Desk jobs in Rhode Island look for?

The top searched job categories for Remote It Help Desk jobs in Rhode Island are:

What cities in Rhode Island are hiring for Remote It Help Desk jobs?

Cities in Rhode Island with the most Remote It Help Desk job openings:

Remote It Help Desk jobs near you
Infographic showing various Remote It Help Desk job openings in Rhode Island as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 25% Part Time, and 4% Contract. Highlights an 86% Physical, 2% Hybrid, and 12% Remote job distribution, with an average salary of $47,158 per year, or $22.7 per hour.

Manager IT - RTP Payments (Remote)

First Citizens Bank

Carolina, RI • Remote

$95K - $117K/yr

Full-time

Re-posted 11 days ago

First Citizens Bank rating

7.4

Company rating: 7.4 out of 10

Based on 106 frontline employees who took The Breakroom Quiz

106th of 171 rated banks

Job description

Overview

This is a remote role that may only be hired in the following location(s): Arizona and North Carolina.

This position allocates technical resources and associates within Enterprise Payments Technology organization. Manages an associate team to ensure the effective delivery of operational support, service, custom development, software vendor management, and project results. Oversee the design, implementation, integration, enhancement, and support of systems and applications supporting Real-Time Payments (RTP), Trade Finance, Electronic Data Interchange (EDI), Insurance, and other critical business functions. Partners with peers, senior management, business units, software vendors, and associate teams to align initiatives, projects, and technology solutions with broader organizational goals while ensuring operational stability, regulatory compliance, and business growth.

We seek an experienced Software Development Engineering Manager to join our Payment Technologies Solutions team to provide technical leadership on strategic projects. You’ll develop an A-team with a culture of performance, recognition, and collaboration.


Responsibilities
  • Lead and manage a cross-functional team of technical resources of developers, Analyst and QA testers, including contractors, and strategic vendor partners.
  • Project and Product Management - Provides direction and oversight to IT projects and products. Assigns project tasks, drives project schedules, product releases, and conveys results or updates to the appropriate parties. Develops and utilizes methods of tracking performance.
  • Managerial Functions - Establishes and monitors expectations to achieve company and department goals. Makes appropriate changes to IT policies, standards, procedures, and efficiencies in order to meet objectives. Manages the performance, training, and evaluation of assigned staff. Maximizes department achievements by providing professional development. Ensures bank needs are met through prioritization and resource allocation. Supports budget forecasting, capital planning and invoicing.
  • Business Support - Directs programming, business analysis, or testing activities, including the determination of scope, time and cost estimates, and system impact within user requests. Facilitates system modifications within existing system architecture and assists with architectural changes as necessary. Elicits and refines business technology roadmaps, including setting priority and understanding cross team impacts.
  • Technical Expertise - Serves as a technical expert and strategic leader to senior management, associates, and business units. Ensures that team activities comply with all appropriate configuration, change controls, and security standards. Participates in business meetings and special projects to provide insight on end-user needs. Keeps abreast of industry trends. Identifies and holds accountable vendors in support of system updates and maintenance.

Qualifications

Bachelor's Degree and 6 years of experience in Applications development, applications analysis or systems engineering OR High School Diploma or GED and 10 years of experience in Applications development, applications analysis or systems engineering

Preferred Skills:

  • Minimum of 2 years of tech leadership
  • Agile mindset with Payment Technology experience in Faster payments and Trade Finance
  • Strong Banking/Payments Industry knowledge with experience delivering on large modernization/transformative efforts
  • Ability to influence the architecture and design
  • Ability to analyze and troubleshoot production issues
  • Outstanding Communication and presentation skills
  • Experience with TDD and CICD delivery
  • Experience in working with COTS and SaaS solutions
  • Experience with on prem distributed systems as well as Cloud technologies (AWS is a plus)
  • Hands-on Experience with Java/J2EE, Javascript frameworks, Restful Webservices, web applications, JSM, transactional databases, SQL/ NoSQL databases
  • Experience with enterprise integration services/solutions
  • Experience and exposure to API gateways
  • Experience building cloud enabled MicroServices and REST APIs
  • Implementation experience with SAAS/PAAS based solutions
  • Experience with regulatory guidelines (FFIEC, FDIC, etc) governing the financial industry
  • Experience building and maintaining large software platforms, client and employee enablement initiatives

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.

Qualifications:

Bachelor's Degree and 6 years of experience in Applications development, applications analysis or systems engineering OR High School Diploma or GED and 10 years of experience in Applications development, applications analysis or systems engineering

Preferred Skills:

  • Minimum of 2 years of tech leadership
  • Agile mindset with Payment Technology experience in Faster payments and Trade Finance
  • Strong Banking/Payments Industry knowledge with experience delivering on large modernization/transformative efforts
  • Ability to influence the architecture and design
  • Ability to analyze and troubleshoot production issues
  • Outstanding Communication and presentation skills
  • Experience with TDD and CICD delivery
  • Experience in working with COTS and SaaS solutions
  • Experience with on prem distributed systems as well as Cloud technologies (AWS is a plus)
  • Hands-on Experience with Java/J2EE, Javascript frameworks, Restful Webservices, web applications, JSM, transactional databases, SQL/ NoSQL databases
  • Experience with enterprise integration services/solutions
  • Experience and exposure to API gateways
  • Experience building cloud enabled MicroServices and REST APIs
  • Implementation experience with SAAS/PAAS based solutions
  • Experience with regulatory guidelines (FFIEC, FDIC, etc) governing the financial industry
  • Experience building and maintaining large software platforms, client and employee enablement initiatives

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.

Education:UNAVAILABLEEmployment Type: FULL_TIME

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