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Help Samsung Technical Support Jobs in Rhode Island

Help Desk Technician

Bristol, RI · On-site

$21 - $28.25/hr

The Help Desk Technician provides first-line technical support to Town of Bristol staff across multiple departments, handling hardware, software, and network issues via remote, email, and on-site ...

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Level III Help Desk Technician

Johnston, RI · On-site

$55K - $70K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Key Responsibilities Advanced Technical Support * Provide Level II and Level III remote technical ... Serve as a resource for less experienced Help Desk technicians. * Diagnose recurring or high-impact ...

(Remote) Support Analyst

Carolina, RI · Remote

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Cayenta, a division of Harris; is seeking a Support Analyst who will help solve problems that ... Technical Qualifications: * Experience writing and troubleshooting SQL queries. * Experience ...

(Remote) Support Analyst

Carolina, RI · Remote

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Cayenta, a division of Harris; is seeking a Support Analyst who will help solve problems that ... Technical Qualifications: * Experience writing and troubleshooting SQL queries. * Experience ...

(Remote) Support Analyst

Carolina, RI · Remote

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Cayenta, a division of Harris; is seeking a Support Analyst who will help solve problems that ... Technical Qualifications: * Experience writing and troubleshooting SQL queries. * Experience ...

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Help Samsung Technical Support information

What is the difference between Help Samsung Technical Support vs Help Desk Technician?

AspectHelp Samsung Technical SupportHelp Desk Technician
CredentialsTypically requires technical certifications or product-specific trainingOften requires CompTIA A+ or similar certifications
Work EnvironmentCustomer service centers, technical support lines, online chatIT departments, corporate offices, remote support
Employer & IndustryElectronics manufacturers, tech companies, retailIT service providers, corporate IT departments
Common Search & ComparisonYesYes

Help Samsung Technical Support primarily focuses on assisting customers with Samsung products, requiring specialized product knowledge and certifications. Help Desk Technicians provide broader IT support across various hardware and software issues within organizations. While both roles involve troubleshooting and customer service, Samsung support is product-specific, whereas Help Desk Technicians handle general IT problems.

What are popular job titles related to Help Samsung Technical Support jobs in Rhode Island?

For Help Samsung Technical Support jobs in Rhode Island, the most frequently searched job titles are:

What job categories do people searching Help Samsung Technical Support jobs in Rhode Island look for?

The top searched job categories for Help Samsung Technical Support jobs in Rhode Island are:

What cities in Rhode Island are hiring for Help Samsung Technical Support jobs?

Cities in Rhode Island with the most Help Samsung Technical Support job openings:

Help Desk Technician

Hirekeyz Inc

Bristol, RI • On-site

$21 - $28.25/hr

Contractor

Re-posted 8 days ago


Job description

Job Title: Help Desk Technician

Location: Bristol, RI (On-site at various Town facilities and remote as needed)

Duration: Long Term Contract

Job Summary:

The Help Desk Technician provides first-line technical support to Town of Bristol staff across multiple departments, handling hardware, software, and network issues via remote, email, and on-site support. This role manages an online ticketing system and ensures prompt resolution of user issues during normal business hours.

Key Responsibilities:

  • Provide remote and on-site technical support during Town Hall’s normal business hours (Monday–Friday, 8:00 AM–4:00 PM).
  • Set up new users, edit, or remove existing users on the network, hardware, and software systems.
  • Install, configure, and troubleshoot PCs, laptops, printers, and software (e.g., Microsoft Office 365, Nitro Pro).
  • Diagnose and resolve desktop application issues and perform hardware repairs.
  • Apply Windows patches, updates, and preventative maintenance tasks.
  • Manage and track support requests via an online ticket submission system with commenting and request tracking capabilities.
  • Provide monthly updates on significant support patterns or issues.
  • Assist with software and hardware purchases and installations as requested.
  • Conduct one-on-one training for Town staff on standard applications and user rights.

Qualifications:

  • Education: Associate’s degree in Information Technology or related field, or equivalent experience.
  • Experience:
  • 2–3 years of experience in help desk or technical support roles.
  • Familiarity with Microsoft Office 365, Windows operating systems, and common office applications.
  • Experience with ticketing systems and remote support tools.
  • Certifications (preferred):
  • CompTIA A+ or Microsoft Certified Professional (MCP).
  • Skills:
  • Strong customer service and communication skills.
  • Ability to troubleshoot hardware and software issues efficiently.
  • Proficiency in managing ticketing systems and documenting support activities.
  • Availability: Must be available for on-site support during regular business hours and remote support as needed.