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Help Samsung Technical Support Jobs in Rhode Island

Hirekeyz Inc

Help Desk Technician

Bristol, RI · On-site

$21 - $28.25/hr

The Help Desk Technician provides first-line technical support to Town of Bristol staff across multiple departments, handling hardware, software, and network issues via remote, email, and on-site ...

Freedom Technology Solutions inc

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Level III Help Desk Technician

Johnston, RI · On-site

$55K - $70K/yr

Key Responsibilities Advanced Technical Support * Provide Level II and Level III remote technical ... Serve as a resource for less experienced Help Desk technicians. * Diagnose recurring or high-impact ...

Arcfield

Help Desk

Newport, RI · On-site

$20.25 - $27.25/hr

Responds to telephone calls, email and personnel requests for technical support. * Documents, tracks and monitors the problem to ensure a timely resolution. * Enters information into ticket system ...

Pathfinders, Inc.

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Help Desk Technician

Warwick, RI · On-site

$24/hr

Proven experience in a network administrator role or help desk/technical support position * Hands on experience in networking, routing and switching * Excellent knowledge of best practices around ...

CVS Health

IT Principle Support Specialist

Smithfield, RI · Hybrid

$21.10 - $44.99/hr

Support the Store Systems Help Desk, Field Technical Services, and POS/RX Application Development teams in troubleshooting and resolving complex technical problems. * Investigate and resolve store ...

Arcfield

Help Desk with Security Clearance

Newport, RI · On-site

$20.25 - $27.25/hr

Responds to telephone calls, email and personnel requests for technical support. * Documents, tracks and monitors the problem to ensure a timely resolution. * Enters information into ticket system ...

Teknor Apex

IT Support Technician I

Pawtucket, RI · On-site

$21 - $28.75/hr

These relationships are what allow us--together--to deliver customized compound solutions and help ... Provides first-line technical support for Windows workstations, laptops, mobile devices, Microsoft ...

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All JobsHelp Samsung Technical Support JobsHelp Samsung Technical Support Jobs in Rhode Island

Help Samsung Technical Support information

What is the difference between Help Samsung Technical Support vs Help Desk Technician?

AspectHelp Samsung Technical SupportHelp Desk Technician
CredentialsTypically requires technical certifications or product-specific trainingOften requires CompTIA A+ or similar certifications
Work EnvironmentCustomer service centers, technical support lines, online chatIT departments, corporate offices, remote support
Employer & IndustryElectronics manufacturers, tech companies, retailIT service providers, corporate IT departments
Common Search & ComparisonYesYes

Help Samsung Technical Support primarily focuses on assisting customers with Samsung products, requiring specialized product knowledge and certifications. Help Desk Technicians provide broader IT support across various hardware and software issues within organizations. While both roles involve troubleshooting and customer service, Samsung support is product-specific, whereas Help Desk Technicians handle general IT problems.

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Technical Support Analyst (IT Analyst 1)

LSU AgCenter

Johnston, RI • On-site

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 11 days ago

Job description

All Job Postings will close at 12:01a.m. CST (1:01a.m. EST) on the specified Closing Date (if designated).If you close the browser or exit your application prior to submitting, the application progress will be saved as a draft. You will be able to access and complete the application through "My Draft Applications" located on your Candidate Home page.Job Posting Title:Technical Support Analyst (IT Analyst 1)Position Type:Professional / UnclassifiedDepartment:LSUAM ORED - SSPI - NISC - LEO - Help Desk (Jared Chase Kingsley (00007164))Work Location:0402 William P. Johnston Hall - OfficePay Grade:ProfessionalJob Description:

Provides technical support via telephone and e-mail for the joint LSU and FBI DOJ projects; assists in maintenance and development of the technical support center; tests and reports on system improvements and new technologies along with documentation of technical problems and solutions for use as internal technical support manuals; follows up on and researches escalated member support issues. Assist management in performing quality assurance checks on part-time employees.


Job Responsibilities:

Provide technical support via telephone and email. Handle customer service inquiries both telephonically and by email. Identify and escalate priority issues. Route callers to appropriate resources. Document all call information according to standard operating procedures. (70%)


Review student call logs for accuracy. Follow up with members when necessary. (10%)


Perform Quality Assurance checks on student workers. Works with management to establish standards governing customer interactions, implement screenings to monitor those interactions, and help design training programs that correct found issues.(5%)


Assist management with special projects. (5%)


Provide onsite operational support, as needed.(5%)


Other duties as assigned. (5%)


Minimum Qualifications:

Bachelor's Degree and one (1) year of experience. Proficient with web browsers, Internet and general office applications.


LSU values skills, experience, and expertise. Candidates who have relevant experience in key job responsibilities are encouraged to apply-a degree is not required as long as the candidate meets the required years of experience specified in the job description.


Preferred Qualifications:

Customer Service experience.


Special / Additional Qualifications:

Must be able to pass National security background check. Applicants must be willing and able to travel. This position will work Monday - Friday, but applicants must be able and willing to work or be on call for the following: Holidays, Weekends, Emergency Situations including, but not limited to, hurricanes or natural disasters.This position may be required to report to campus in times of emergency and/or closure per PS-18.


Physical Demands:

Physical ability and eye-hand coordination necessary to use a computer terminal, copier, telephone and other standard office equipment.


Additional Job Description:Special Instructions:An offer of employment is contingent on a satisfactory pre-employment background check (ALL)
This position may be required to report to campus in times of emergency and/or closure per PS-18.
Please provide a cover letter, resume, and three (3) professional references including name, title, phone number, and e-mail address.
Please attach ALL required documents under the "Resume/CV" section of your application.
A copy of your transcript(s) may be attached to your application (if available). However, original transcripts are required before hiring (if applicable).
Due to the nature of the position and/or position responsibilities, this position shall be subject to pre-employment screenings in accordance with University Policy as required and RS:17 screenings (https://www.legis.la.gov/legis/Law.aspx?p=y&d=1297548).
For questions or concerns about updating your application with attachments (e.g., resumes, RS:17 documents), date of birth, or reactivating applications, please contact the LSU Human Resources Management Office at 225-578-8200 or email HR@lsu.edu.
For questions or concerns regarding the status of your application or salary ranges, please contact Jared Kingsley at jkings5@lsu.edu.

Skills Needed:

Preferred Skills:

Posting Date:August 27, 2026Closing Date (Open Until Filled if No Date Specified):December 25, 2026Additional Position Information:

Background Check - An offer of employment is contingent on a satisfactory pre-employment background check.

Benefits - LSU offers outstanding benefits to eligible employees and their dependents including health, life, dental, and vision insurance; flexible spending accounts; retirement options; various leave options; paid holidays; wellness benefits; tuition exemption for qualified positions; training and development opportunities; employee discounts; and more!

Positions approved to work outside the State of Louisiana shall be employed through Louisiana State University's partner, nextSource Workforce Solutions, for Employer of Record Services including but not limited to employment, benefits, payroll, and tax compliance. Positions employed through Employer of Record Services will be offered benefits and retirement as applicable through their provider and will not be eligible for State of Louisiana benefits and retirement.

Essential Position (Y/N):YLSU is an Equal Opportunity Employer.

All candidates must have valid U.S. work authorization at the time of hire and maintain that valid work authorization throughout employment. Changes in laws, regulations, or government policies may impact the university's ability to employ individuals in certain positions.

HCM Contact Information:

For questions or concerns related to updating your application with attachments (e.g., resumes, RS:17 documents), date of birth, or reactivating applications, please contact the LSU Human Resources Management Office at 225-578-8200 or email HR@lsu.edu. For questions or concerns regarding the status of your application or salary ranges, please contact the department using the information provided in the Special Instructions section of this job posting.

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