ZipRecruiter

Log In

1

It Helpdesk Manager Jobs in Rhode Island (NOW HIRING)

Lucas Milhaupt

IT Technician

Warwick, RI · On-site

Position Overview This position works under the direction of the IT Network and System Manager. As ... Provide Tier 1 support through the IT Help Desk ticketing portal and serve as on-site contact for ...

Calise Bakery

IT Manager

Lincoln, RI · On-site

$86K - $106K/yr

New England's favorite bakery is looking for a people & systems focused IT Manager to execute information technology plans in accordance with the company's overall strategy. The selected candidate ...

First Citizens Bank

Manager IT

Carolina, RI · On-site

$95K - $117K/yr

Project and Product Management - Provides direction and oversight to IT projects and products. Assigns project tasks, drives project schedules, product releases, and conveys results or updates to the ...

Calise Bakery

IT Manager

Lincoln, RI · On-site

$86K - $106K/yr

New England's favorite bakery is looking for a people & systems focused IT Manager to execute information technology plans in accordance with the company's overall strategy. The selected candidate ...

E Logic

IT Project Manager

Woonsocket, RI · On-site

$94K - $111K/yr

The IT Project Manager will serve as the single point of accountability for overall service delivery, project coordination, escalation management, cybersecurity oversight, and operational performance ...

Brown University

IT Support Consultant

Providence, RI

... management. Remains attentive to Engineering Help Tickets, phone calls, andwalk-ins and effectively ... IT help desk environment; one or more of RHCSA, RHCE, LPIC, CompTIA, MDAA, HDI-CSR, HDI-DST, HDI ...

Brown University

IT Support Consultant

Providence, RI · On-site

... management. Remains attentive to Engineering Help Tickets, phone calls, and walk-ins and ... IT help desk environment; one or more of RHCSA, RHCE, LPIC, CompTIA, MDAA, HDI-CSR, HDI-DST, HDI ...

First Citizens Bank

Senior Manager IT

Carolina, RI · On-site

$131K - $132K/yr

Overview This position manages technical resources and teams within Information Technology (IT) with the ability to manage other managers. Partners with peers and senior leadership to identify and ...

First Citizens Bank

Senior Manager IT

Carolina, RI · On-site

$131K - $132K/yr

Overview This position manages technical resources and teams within Information Technology (IT) with the ability to manage other managers. Partners with peers and senior leadership to identify and ...

Hirekeyz Inc

IT Consultant

Bristol, RI · On-site

Job Title: IT Consultant Location: Bristol, RI (On-site at various Town facilities and remote as ... ITIL Foundation or Project Management Professional (PMP). * Microsoft Certified Solutions Expert ...

First Citizens Bank

Senior Manager IT

Carolina, RI · On-site

$170K - $195K/yr

Overview This position manages technical resources and teams within Information Technology (IT) with the ability to manage other managers. Partners with peers and senior leadership to identify and ...

First Citizens Bank

Senior Manager IT

Carolina, RI · On-site

$170K - $195K/yr

Overview This position manages technical resources and teams within Information Technology (IT) with the ability to manage other managers. Partners with peers and senior leadership to identify and ...

next page

Showing results 1-20

All JobsIt Helpdesk JobsIt Helpdesk Manager JobsIt Helpdesk Manager Jobs in Rhode Island

It Helpdesk Manager information

See Rhode Island salary details

$36.7K

$82K

$121.9K

How much do it helpdesk manager jobs pay per year?

As of Aug 29, 2026, the average yearly pay for it helpdesk manager in Rhode Island is $82,048.00, according to ZipRecruiter salary data. Most workers in this role earn between $64,600.00 and $97,900.00 per year, depending on experience, location, and employer.

What is an IT Helpdesk manager?

IT Helpdesk Managers are professionals responsible for overseeing the support team that assists users with technical issues related to computers, software, and networks. They ensure that helpdesk operations run smoothly, manage support staff, set service standards, and resolve escalated technical problems. Their role includes analyzing support processes, implementing improvements, and often liaising between IT departments and end-users to ensure high-quality service. IT Helpdesk Managers play a key role in maintaining system efficiency and user satisfaction within an organization.

What does an IT Helpdesk manager do?

As an IT Helpdesk Manager, you'll need to strike a balance between hands-on problem-solving and overseeing your team’s performance. While you may occasionally handle complex escalations, your primary focus will be on mentoring staff, monitoring ticket queues, setting service standards, and ensuring effective communication between the helpdesk and other departments. Success in this role often comes from strong organizational skills and the ability to foster a collaborative, customer-oriented environment. Regular team meetings, performance reviews, and process improvements are also key parts of the job.

What are the key skills and qualifications needed to thrive as an IT Helpdesk manager?

To thrive as an IT Helpdesk Manager, you need strong technical knowledge in IT support, troubleshooting, and systems administration, usually backed by a degree in information technology or a related field. Familiarity with ticketing systems, remote support tools, and certifications like CompTIA A+ or ITIL are commonly expected. Exceptional leadership, problem-solving, and communication skills help manage teams and ensure high-quality user support. These abilities are crucial for maintaining efficient IT operations, resolving issues promptly, and delivering excellent service to end users.

What is the difference between It Helpdesk Manager vs It Support Specialist?

AspectIt Helpdesk ManagerIt Support Specialist
CertificationsITIL, CompTIA A+, Network+CompTIA A+, Microsoft Certified
Work EnvironmentSupervises helpdesk team, manages support processesProvides technical support directly to users
Employer & Industry UsageIT departments across industries, corporate helpdesksHelpdesk and support centers, IT service providers

The main difference is that an It Helpdesk Manager oversees the support team and manages support operations, while an It Support Specialist provides direct technical assistance to users. The manager focuses on team coordination and process improvement, whereas the specialist handles troubleshooting and issue resolution.

What are the most commonly searched types of It Helpdesk jobs in Rhode Island?

The most popular types of It Helpdesk jobs in Rhode Island are:

What are popular job titles related to It Helpdesk Manager jobs in Rhode Island?

For It Helpdesk Manager jobs in Rhode Island, the most frequently searched job titles are:

What job categories do people searching It Helpdesk Manager jobs in Rhode Island look for?

The top searched job categories for It Helpdesk Manager jobs in Rhode Island are:

What cities in Rhode Island are hiring for It Helpdesk Manager jobs?

Cities in Rhode Island with the most It Helpdesk Manager job openings:

It Helpdesk Manager jobs near you
Infographic showing various It Helpdesk Manager job openings in Rhode Island as of August 2026, with employment types broken down into 90% Full Time, 9% Part Time, and 1% Contract. Highlights an 79% Physical, 3% Hybrid, and 18% Remote job distribution, with an average salary of $82,048 per year, or $39.4 per hour.

IT Helpdesk Analyst

Warwick, RI

The Silk Companies LLC
See more jobs at The Silk Companies LLCexternal

Full-time

Re-posted 25 days ago

Job description

WHY WORK AT SILK TITLE CO.

Silk Title Co. is a privately owned, fast-growing company which handles billions of dollars a year in real estate transactions for some of the nation’s top fin-tech institutions. Our motto, Service at Scale, combines our technology, proprietary processes, and talented team to deliver title insurance, search, and settlement services across the nation.

Stuffy cover letters and fancy sounding resumes are not our thing. We want people with focused energy, solid work ethic and curious minds capable of absorbing everything we can teach about our business.

Our employees are what make our company exceptional; we are a diverse team of problem solvers, QA experts, and business process gurus. We work hard but also know how to incorporate some fun through team building challenges. Our workplace exemplifies our core values of quality, communication, experience, transparency, and respect.

ESSENTIAL RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO:
• Provide Help Desk support to internal staff, clients, and partners through troubleshooting in person, on the phone, or remotely
• Provide customer service by supporting enterprise PC, VoIP, and mobile devices
• Champions IT policies and best practices
• Configures user accounts through active directory and other proprietary systems
• Provisioning, installing, and supporting infrastructure such as switches, firewalls, access points, PCs, printers, and scanners
• Analyzing and monitoring systems and reports
• Participates in other duties as assigned

***The IT Helpdesk Analyst must live within a commutable distance to the Warwick, RI office.***

                                             ***IN OFFICE POSITION IN WARWICK RI ***

Apply