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It Help Desk Manager Jobs in Rhode Island (NOW HIRING)

McLaughlin Research Corporation

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IT Help Desk Analyst

Newport, RI · On-site

$50K - $55K/yr

McLaughlin Research Corporation has an immediate opening for a Help Desk Analyst at the Naval ... Proficient in information technology and operations management * Gather feedback for and implement ...

Lucas Milhaupt

IT Technician

Warwick, RI · On-site

Provide Tier 1 support through the IT Help Desk ticketing portal and serve as on-site contact for ... Identify equipment shortages and coordinate with IT Network and Systems Manager to requisition ...

Hirekeyz Inc

Help Desk Technician

Bristol, RI · On-site

$21 - $28.25/hr

This role manages an online ticketing system and ensures prompt resolution of user issues during ... Associate's degree in Information Technology or related field, or equivalent experience.

Arcfield

Help Desk

Newport, RI · On-site

$20.25 - $27.25/hr

Proficient in information technology and operations management * Ability to work independently on problems and projects * Able and willing to learn new as well as existing technologies and be a ...

Freedom Technology Solutions inc

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Level III Help Desk Technician

Johnston, RI · On-site

$55K - $70K/yr

Review logs, alerts, packet behavior, and network configuration information to identify service ... Our team provides managed technology, cybersecurity, cloud, infrastructure, backup, and strategic ...

Pathfinders, Inc.

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Help Desk Technician

Warwick, RI · On-site

$24/hr

As a Help Desk Support Specialist, you will work in an open, casual environment, with employee ... Excellent knowledge of best practices around management, control, and monitoring of server ...

Brown University

IT Support Consultant

Providence, RI · On-site

... management. Remains attentive to Engineering Help Tickets, phone calls, and walk-ins and ... IT help desk environment; one or more of RHCSA, RHCE, LPIC, CompTIA, MDAA, HDI-CSR, HDI-DST, HDI ...

Brown University

IT Support Consultant

Providence, RI · On-site

... management. Remains attentive to Engineering Help Tickets, phone calls, andwalk-ins and effectively ... IT help desk environment; one or more of RHCSA, RHCE, LPIC, CompTIA, MDAA, HDI-CSR, HDI-DST, HDI ...

Brownhealth

Supv Information Desk

Providence, RI · On-site

$50K - $83K/yr

In the absence of the Manager assumes responsibility for the Information Desk, Patient Check-In Desks (Fain and Main OR) and Family Liason Services to ensureconsistent coverage and performance ...

REGENT

IT Systems Administrator

North Kingstown, RI · On-site

Be the first line of IT support. Serve as a first point of contact for help desk requests across ... Manage identity and device lifecycle work. Provision accounts and devices for new hires, support ...

REGENT

IT Systems Administrator

North Kingstown, RI · On-site

$80 - $100/hr

Be the first line of IT support. Serve as a first point of contact for help desk requests across ... Manage identity and device lifecycle work. Provision accounts and devices for new hires, support ...

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All JobsIt Help Desk JobsIt Help Desk Manager JobsIt Help Desk Manager Jobs in Rhode Island

It Help Desk Manager information

See Rhode Island salary details

$38.2K

$84.9K

$132.7K

How much do it help desk manager jobs pay per year?

As of Sep 8, 2026, the average yearly pay for it help desk manager in Rhode Island is $84,936.00, according to ZipRecruiter salary data. Most workers in this role earn between $63,700.00 and $103,800.00 per year, depending on experience, location, and employer.

What does an IT Help Desk Manager do?

An IT Help Desk Manager oversees the daily operations of an organization's help desk team, ensuring that end-users receive timely and effective technical support. They are responsible for managing help desk staff, developing support procedures, and monitoring the resolution of IT issues to maintain high customer satisfaction. Additionally, they often analyze support trends, implement best practices, and coordinate with other IT departments to improve service delivery and system reliability.

What are the key skills and qualifications needed to thrive as an IT Help Desk Manager?

To thrive as an IT Help Desk Manager, you need a solid background in IT support, troubleshooting, and team leadership, often backed by a bachelor’s degree in IT or a related field. Familiarity with ticketing systems (such as ServiceNow or Jira), ITIL certification, and remote support tools is typically required. Strong communication, problem-solving, and conflict resolution skills help build trust and foster a productive support environment. These competencies are vital for ensuring high-quality technical assistance, efficient team management, and excellent user satisfaction.

How does an IT Help Desk Manager typically collaborate with other departments to improve service delivery?

IT Help Desk Managers frequently collaborate with departments such as HR, Operations, and Security to ensure efficient IT support across the organization. They coordinate with these teams to understand specific technology needs, address recurring issues, and implement process improvements. Regular cross-department meetings and feedback sessions are common, allowing the Help Desk Manager to tailor support resources, streamline ticket resolution workflows, and proactively address potential technology challenges. This collaborative approach not only enhances user satisfaction but also aligns IT services with overall business goals.

What is the difference between It Help Desk Manager vs It Support Specialist?

AspectIt Help Desk ManagerIt Support Specialist
CertificationsCompTIA A+, Network+, ITILCompTIA A+, Microsoft Certified
Work EnvironmentSupervises help desk team, manages support processesProvides technical support to end-users, troubleshoots issues
Employer & Industry UsageIT departments across industries, corporate help desksHelp desks, technical support centers, customer service roles

The main difference is that an It Help Desk Manager oversees the support team and manages support operations, while an It Support Specialist focuses on providing direct technical assistance to users. The manager role involves leadership and process management, whereas the specialist role is more hands-on troubleshooting.

What are the most commonly searched types of It Help Desk jobs in Rhode Island?

The most popular types of It Help Desk jobs in Rhode Island are:

What cities in Rhode Island are hiring for It Help Desk Manager jobs?

Cities in Rhode Island with the most It Help Desk Manager job openings:

It Help Desk Manager jobs near you
Infographic showing various It Help Desk Manager job openings in Rhode Island as of August 2026, with employment types broken down into 86% Full Time, 7% Part Time, and 7% Contract. Highlights an 86% In-person, 7% Hybrid, and 7% Remote job distribution, with an average salary of $84,936 per year, or $40.8 per hour.

IT Help Desk Analyst

McLaughlin Research Corporation

Newport, RI • On-site

$50K - $55K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 6 days ago

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Job description

McLaughlin Research Corporation has an immediate opening for a Help Desk Analyst at the Naval Undersea Warfare Center in Newport RI.  This position will provide support with regards to Information Technology (IT) and Information Assurance (IA)/Cybersecurity requirements and security of information systems.

Principle Duties and Responsibilities

  • Excellent customer service, interpersonal, communication skills
  • Excellent customer technical and product support
  • Proficient in information technology and operations management
  • Gather feedback for and implement continuous improvement
  • Define test strategies including functional, non-functional, regression, automation, security, and performance testing
  • Support special projects related to client support and operations related activities.
  • Work with development teams to improve overall processes
  • Work with external vendors as required
  • Attend all meetings as applicable and provide necessary feedback when prompted
  • Ability to work independently on problems and projects
  • Demonstrate attention to detail in planning, preparing and developing procedures, process documents and other forms of documentation.
  • A general knowledge of Microsoft Office Applications
  • General knowledge of computer hardware
  • Install, configure, and troubleshoot operating systems; assist with the maintenance and administration of applications.
  • Teach clients to resolve routine/minor hardware and software problems; guide users in the development and use OS computer assisted and managed technology
  • Able and willing to learn new as well as existing technologies
  • Be a contributing member of a Technical Team


Additional Requirements

  • CompTIA Security+ CE
  • 1 -3 years of Management Information Systems and Business Analytics
  • Position requires U.S. Citizenship
  • Eligible to obtain a security clearance with the US government; active security clearance preferred


McLaughlin Research Corporation offers a competitive benefit plan to employees and their eligible family members that includes health, dental, vision, life, and disability plans, paid holidays, accrued leave, accrued vacation, 401K, profit sharing, as well as, any other state or federally required benefits.

Company Description

McLaughlin Research Corporation is a full life cycle engineering and technical services company, partnering with our customers to support a wide range of Department of Defense weapon, combat, and sensor system programs. Since our inception in 1947, we’ve remained a family-owned business dedicated to providing exceptional results. Over the years, we have received recognition for providing our customers with cost-effective solutions due to the outstanding support of our innovative staff.