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It Help Desk Associate Jobs in Rhode Island (NOW HIRING)

McLaughlin Research Corporation

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IT Help Desk Analyst

Newport, RI · On-site

$50K - $55K/yr

... Help Desk Analyst at the Naval Undersea Warfare Center in Newport RI. This position will provide support with regards to Information Technology (IT) and Information Assurance (IA)/Cybersecurity ...

The Silk Companies LLC

IT Helpdesk Analyst

Warwick, RI · On-site

Provide Help Desk support to internal staff, clients, and partners through troubleshooting in ... The IT Helpdesk Analyst must live within a commutable distance to the Warwick, RI office.*** ***IN ...

Hirekeyz Inc

Help Desk Technician

Bristol, RI · On-site

$21 - $28.25/hr

Associate's degree in Information Technology or related field, or equivalent experience. * Experience: * 2-3 years of experience in help desk or technical support roles. * Familiarity with Microsoft ...

Lucas Milhaupt

IT Technician

Warwick, RI · On-site

Provide Tier 1 support through the IT Help Desk ticketing portal and serve as on-site contact for IT-related needs. * Maintain accurate hardware asset documentation. * Identify equipment shortages ...

Arcfield

Help Desk

Newport, RI · On-site

$20.25 - $27.25/hr

Enters information into ticket system and creates trouble reports for IT Support Technicians. * Documents, tracks, and monitors the problem to ensure a timely resolution. * Teach clients to resolve ...

Freedom Technology Solutions inc

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Level III Help Desk Technician

Johnston, RI · On-site

$55K - $70K/yr

Position Summary Freedom Technology Solutions is seeking an experienced Level III Help Desk ... Review logs, alerts, packet behavior, and network configuration information to identify service ...

Brown University

IT Support Consultant

Providence, RI · On-site

Experience in Higher Education preferred. 2-3 years' experience providing desktop support in an IT help desk environment; one or more of RHCSA, RHCE, LPIC, CompTIA, MDAA, HDI-CSR, HDI-DST, HDI-TSP ...

Brown University

IT Support Consultant

Providence, RI · On-site

Experience in Higher Education preferred. 2-3 years' experience providing desktop support in an IT help desk environment; one or more of RHCSA, RHCE, LPIC, CompTIA, MDAA, HDI-CSR, HDI-DST, HDI-TSP ...

REGENT

IT Systems Administrator

North Kingstown, RI · On-site

Be the first line of IT support. Serve as a first point of contact for help desk requests across our sites and remote users, triaging and resolving Tier 1 and Tier 2 tickets within service-level ...

REGENT

IT Systems Administrator

North Kingstown, RI · On-site

$80 - $100/hr

Be the first line of IT support. Serve as a first point of contact for help desk requests across our sites and remote users, triaging and resolving Tier 1 and Tier 2 tickets within service-level ...

Vatn Systems

IT Support Specialist

Bristol, RI · On-site

Required Qualifications * 2-3 years of experience in a help desk, desktop support, or technical ... Associate's degree in IT or related field, or equivalent hands-on experience * Prior experience in ...

Vatn Systems

IT Support Specialist

Bristol, RI · On-site

Required Qualifications * 2-3 years of experience in a help desk, desktop support, or technical ... Associate's degree in IT or related field, or equivalent hands-on experience * Prior experience in ...

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All JobsIt Help Desk Associate JobsIt Help Desk Associate Jobs in Rhode Island

It Help Desk Associate information

See Rhode Island salary details

$11

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$32

How much do it help desk associate jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for it help desk associate in Rhode Island is $22.62, according to ZipRecruiter salary data. Most workers in this role earn between $18.85 and $25.91 per hour, depending on experience, location, and employer.

What does an IT Help Desk Associate do?

An IT Help Desk Associate provides technical support and assistance to employees or customers experiencing issues with computer systems, software, or hardware. They troubleshoot problems, answer queries via phone, email, or chat, and escalate more complex issues to higher-level IT staff. Their role is crucial in ensuring that technology runs smoothly within an organization, minimizing downtime and improving productivity. Additionally, they may help with setting up new equipment, managing user accounts, and providing training on common IT tools.

What are the key skills and qualifications needed to thrive as an IT Help Desk Associate?

To thrive as an IT Help Desk Associate, you need a solid understanding of computer systems, troubleshooting, and customer service, often supported by a degree or certification like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge bases is typically required. Strong communication, patience, and problem-solving skills help you effectively address user issues and build trust with clients. These skills ensure efficient technical support, minimize downtime, and enhance user satisfaction within an organization.

What are some common challenges an IT Help Desk Associate faces, and how can they be effectively managed?

IT Help Desk Associates often encounter challenges such as handling high volumes of support requests, troubleshooting diverse technical issues, and communicating solutions to users with varying tech skills. Effective time management and prioritization help manage workload peaks, while continuous learning ensures up-to-date troubleshooting skills. Building strong communication and customer service abilities is also essential, as associates frequently need to explain technical concepts in user-friendly language and maintain a positive attitude under pressure.

What is the difference between It Help Desk Associate vs Network Support Technician?

AspectIt Help Desk AssociateNetwork Support Technician
CertificationsCompTIA A+, Network+ (preferred)CompTIA Network+, Cisco CCNA (preferred)
Work EnvironmentHelp desk, user support, troubleshootingNetwork infrastructure, server support, hardware setup
Employer & Industry UsageIT service providers, corporate IT departmentsTelecommunications, data centers, enterprise networks
Common Search & ComparisonYesYes

The It Help Desk Associate primarily provides user support and troubleshooting for software and hardware issues within an organization, often working in help desk environments. In contrast, a Network Support Technician focuses on maintaining and troubleshooting network infrastructure, including servers and network hardware. While both roles require technical certifications and involve IT support, the Help Desk Associate is more user-focused, whereas the Network Support Technician specializes in network systems.

Can I get into an IT Help Desk Associate with no experience?

Entry-level IT Help Desk Associate positions often do not require prior experience and focus on customer service skills, basic technical knowledge, and a willingness to learn. Certifications like CompTIA A+ can improve chances, and on-the-job training is common for new hires.

What are the most commonly searched types of It Help Desk jobs in Rhode Island?

The most popular types of It Help Desk jobs in Rhode Island are:

What job categories do people searching It Help Desk Associate jobs in Rhode Island look for?

The top searched job categories for It Help Desk Associate jobs in Rhode Island are:

What cities in Rhode Island are hiring for It Help Desk Associate jobs?

Cities in Rhode Island with the most It Help Desk Associate job openings:

It Help Desk Associate jobs near you
Infographic showing various It Help Desk Associate job openings in Rhode Island as of August 2026, with employment types broken down into 1% As Needed, 67% Full Time, 28% Part Time, and 4% Contract. Highlights an 92% Physical, 3% Hybrid, and 5% Remote job distribution, with an average salary of $47,060 per year, or $22.6 per hour.

IT Help Desk Analyst

McLaughlin Research Corporation

Newport, RI • On-site

$50K - $55K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 6 days ago

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Job description

McLaughlin Research Corporation has an immediate opening for a Help Desk Analyst at the Naval Undersea Warfare Center in Newport RI.  This position will provide support with regards to Information Technology (IT) and Information Assurance (IA)/Cybersecurity requirements and security of information systems.

Principle Duties and Responsibilities

  • Excellent customer service, interpersonal, communication skills
  • Excellent customer technical and product support
  • Proficient in information technology and operations management
  • Gather feedback for and implement continuous improvement
  • Define test strategies including functional, non-functional, regression, automation, security, and performance testing
  • Support special projects related to client support and operations related activities.
  • Work with development teams to improve overall processes
  • Work with external vendors as required
  • Attend all meetings as applicable and provide necessary feedback when prompted
  • Ability to work independently on problems and projects
  • Demonstrate attention to detail in planning, preparing and developing procedures, process documents and other forms of documentation.
  • A general knowledge of Microsoft Office Applications
  • General knowledge of computer hardware
  • Install, configure, and troubleshoot operating systems; assist with the maintenance and administration of applications.
  • Teach clients to resolve routine/minor hardware and software problems; guide users in the development and use OS computer assisted and managed technology
  • Able and willing to learn new as well as existing technologies
  • Be a contributing member of a Technical Team


Additional Requirements

  • CompTIA Security+ CE
  • 1 -3 years of Management Information Systems and Business Analytics
  • Position requires U.S. Citizenship
  • Eligible to obtain a security clearance with the US government; active security clearance preferred


McLaughlin Research Corporation offers a competitive benefit plan to employees and their eligible family members that includes health, dental, vision, life, and disability plans, paid holidays, accrued leave, accrued vacation, 401K, profit sharing, as well as, any other state or federally required benefits.

Company Description

McLaughlin Research Corporation is a full life cycle engineering and technical services company, partnering with our customers to support a wide range of Department of Defense weapon, combat, and sensor system programs. Since our inception in 1947, we’ve remained a family-owned business dedicated to providing exceptional results. Over the years, we have received recognition for providing our customers with cost-effective solutions due to the outstanding support of our innovative staff.