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Desktop Support Manager Jobs in Rhode Island (NOW HIRING)

Epitec

Desktop Support Technician

Kingston, RI · On-site

$20 - $25.50/hr

... Desktop Support Technician to join our Teaching & Learning Services team. In this role, you will ... Manage and resolve support tickets while providing excellent customer service. * Develop and ...

HCH ENTERPRISES LLC

Desktop Support Analyst I

Warwick, RI · On-site

$60K - $65K/yr

... management and IT service provider. Our mission is to help governments and partners make life ... HCH Enterprises, LLC is seeking an Desktop Support Analyst I . This is a part-time position with ...

AAA Northeast

Technical Support II (59421)

Providence, RI · On-site

$24.75 - $30/hr

Installs standard desktop software, i.e., Windows, MS Office; assists with assigning/deleting user ... user management and mailbox setup on Office 365 Required and Experience with Office 365 ...

Akido

EHR Training & Support Specialist

Cranston, RI · On-site +1

... Manager and cross-functional teams to drive continuous improvement End-User Support & Triage * Serve as a first-line resource for EHR and application issues via phone, remote desktop, and on-site ...

Arcfield

Field Service Engineer

Middletown, RI · On-site

The candidate will help support desktop and office applications, user hardware, software ... management, and minor facilities-related support needs. Equal Pay Act This is the projected ...

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All JobsDesktop Support JobsDesktop Support Manager JobsDesktop Support Manager Jobs in Rhode Island

Desktop Support Manager information

See Rhode Island salary details

$14

$35

$59

How much do desktop support manager jobs pay per hour?

As of Jul 26, 2026, the average hourly pay for desktop support manager in Rhode Island is $35.42, according to ZipRecruiter salary data. Most workers in this role earn between $23.56 and $47.07 per hour, depending on experience, location, and employer.

What is the difference between Desktop Support Manager vs Help Desk Supervisor?

AspectDesktop Support ManagerHelp Desk Supervisor
CertificationsCompTIA A+, Network+, ITILCompTIA A+, HDI-Support Center Analyst
Work EnvironmentOversees desktop support teams, manages hardware/software issues, strategic planningSupervises help desk staff, handles user tickets, ensures customer service quality
Industry UsageIT departments across various industries, corporate environmentsIT support centers, customer service teams in tech companies

The Desktop Support Manager focuses on managing desktop support teams, strategic planning, and overseeing hardware and software issues. In contrast, the Help Desk Supervisor primarily supervises help desk staff, manages user tickets, and ensures customer service quality. Both roles require similar certifications and are vital in IT support environments, but their scope and responsibilities differ.

What are some typical challenges faced by a Desktop Support Manager and how can they be addressed?

Desktop Support Managers often face challenges such as balancing urgent technical issues with long-term projects, managing a diverse team with varying skill levels, and ensuring high levels of end-user satisfaction. Proactively prioritizing tasks, offering ongoing training, and establishing clear communication channels can help address these challenges. Additionally, building strong relationships with other IT departments and maintaining a customer-focused approach are key to overcoming obstacles and ensuring smooth daily operations.

What Does a Desktop Support Manager Do?

Desktop support managers oversee the operations of the technical support staff in a company dedicated to helping customers resolve issues with their desktop computers. As a desktop support manager, your job duties include administrative tasks such as scheduling staff, supervising and evaluating employees, and using management computer software. The qualifications for a career as a desktop support manager include a bachelor’s degree in information systems technology and management experience. You need excellent technical skills and strong leadership skills to succeed in desktop support manager jobs.

What are the key skills and qualifications needed to thrive as a Desktop Support Manager, and why are they important?

To thrive as a Desktop Support Manager, you need strong technical knowledge of hardware, software, troubleshooting, and a background in IT, often supported by a degree in computer science or related field. Familiarity with ticketing systems, remote desktop tools, and certifications like CompTIA A+, Microsoft Certified Solutions Expert (MCSE), or ITIL is highly valued. Leadership, communication, and problem-solving skills help in managing teams and delivering excellent user support. These abilities ensure efficient IT operations, maximize team performance, and enhance end-user satisfaction within the organization.

What does a Desktop Support Manager do?

A Desktop Support Manager oversees the team responsible for providing technical support to end users in an organization, primarily focusing on desktop computers, laptops, and related hardware and software. They manage support staff, coordinate troubleshooting efforts, and implement best practices to ensure efficient problem resolution. Additionally, Desktop Support Managers develop support policies, handle escalated technical issues, and may assist in planning IT infrastructure upgrades or deployments to meet organizational needs.
More about Desktop Support Manager jobs
What are the most commonly searched types of Desktop Support jobs in Rhode Island? The most popular types of Desktop Support jobs in Rhode Island are:
What are popular job titles related to Desktop Support Manager jobs in Rhode Island? For Desktop Support Manager jobs in Rhode Island, the most frequently searched job titles are:
What job categories do people searching Desktop Support Manager jobs in Rhode Island look for? The top searched job categories for Desktop Support Manager jobs in Rhode Island are:
What cities in Rhode Island are hiring for Desktop Support Manager jobs? Cities in Rhode Island with the most Desktop Support Manager job openings:
Desktop Support Manager jobs near you
Infographic showing various Desktop Support Manager job openings in Rhode Island as of July 2026, with employment types broken down into 80% Full Time, and 20% Contract. Highlights an 90% In-person, and 10% Remote job distribution, with an average salary of $73,682 per year, or $35.4 per hour.
Desktop Support Technician

Desktop Support Technician

Epitec

Kingston, RI • On-site

$20 - $25.50/hr

Contractor

Posted 3 days ago

Job description

  • Location: Kingston, Rhode Island
  • Type: Contract
  • Job #105404

Location: Kingston, Rhode Island
Schedule: Full-Time, Contract position
Department: Academic Affairs (Information Technology Services)
About the Role
We are seeking a tech-savvy Desktop Support Technician to join our Teaching & Learning Services team. In this role, you will support faculty and staff in effectively utilizing educational technologies, including Learning Management Systems (LMS), digital learning tools, and instructional platforms.
This position is ideal for someone who enjoys troubleshooting technical issues, delivering training, creating support resources, and collaborating with diverse stakeholders in a higher education environment. You'll serve as a key resource for faculty by helping them leverage technology to enhance teaching and learning.
Key Responsibilities
  • Serve as a primary support contact for faculty and staff using instructional technologies.
  • Troubleshoot, analyze, and resolve technical issues related to educational technology platforms, including Learning Management Systems (LMS).
  • Manage and resolve support tickets while providing excellent customer service.
  • Develop and deliver professional development training sessions in both virtual and in-person formats.
  • Create instructional materials, including training videos, knowledge base articles, user guides, and web content.
  • Collaborate with Information Technology Services (ITS) and campus departments to support technology initiatives and projects.
  • Maintain and improve instructional technology tools and services, ensuring accessibility and user-friendly experiences.
  • Stay current on accessibility standards and regulations, incorporating best practices into training and support resources.
  • Update and maintain WordPress website content and perform minor website edits.
  • Design promotional and informational materials using Adobe Creative Suite products.
  • Assist with project execution, ensuring deliverables are completed on time and within scope.
  • Communicate technical information clearly to a wide range of university stakeholders.
  • Adapt quickly to changing priorities while managing multiple projects and support requests.

Required Qualifications
  • Strong troubleshooting and problem-solving abilities.
  • Excellent verbal, written, and interpersonal communication skills.
  • Strong attention to detail and organizational skills.
  • Ability to work independently and manage competing priorities.
  • Experience using content creation and editing tools, including Microsoft Word and related applications.
  • Ability to collaborate effectively.

Preferred Qualifications
  • Bachelor's degree.
  • Experience supporting Learning Management Systems (Canvas, Blackboard, Moodle, or similar platforms).
  • Experience in higher education or supporting faculty and academic technology.
  • Experience creating and delivering training or professional development programs.
  • Experience with project management tools and coordinating project deliverables.
  • Familiarity with accessibility standards and inclusive learning practices.
  • Experience with WordPress and Adobe Creative Suite.
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