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Desktop Support Manager Jobs in Rhode Island (NOW HIRING)

HCH ENTERPRISES LLC

Desktop Support Analyst I

Warwick, RI · On-site

$60K - $65K/yr

... management and IT service provider. Our mission is to help governments and partners make life ... HCH Enterprises, LLC is seeking an Desktop Support Analyst I . This is a part-time position with ...

A3 Staffing Solutions

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IT Tech Bar Technician - Windows and MAC - ADSDE

Johnston, RI · On-site

$23 - $25/hr

Position Overview We are seeking a customer-focused Desktop Support Technician to provide onsite technical support in an enterprise environment. The ideal candidate is experienced in troubleshooting ...

PURVIS

System Administrator (202607)

Newport, RI · On-site

... manage competing priorities, and troubleshoot technical issues from initial diagnosis through ... Provide Windows and Linux system administration and desktop support for users, systems ...

PURVIS

System Administrator (202607)

Newport, RI

... manage competing priorities, and troubleshoot technical issues from initial diagnosis through ... Provide Windows and Linux system administration and desktop support for users, systems ...

PURVIS

System Administrator (202607)

Newport, RI · On-site

... manage competing priorities, and troubleshoot technical issues from initial diagnosis through ... Provide Windows and Linux system administration and desktop support for users, systems ...

Brown University

IT Support Consultant

Providence, RI · On-site

... and, desktop remote troubleshooting/management. Remains attentive to Engineering Help Tickets ... Supports projects and backup/cross-coverage for colleagues' sick/vacation time. Other duties as ...

Arcfield

Field Service Engineer

Middletown, RI · On-site

The candidate will help support desktop and office applications, user hardware, software ... management, and minor facilities-related support needs. Equal Pay Act This is the projected ...

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All JobsDesktop Support JobsDesktop Support Manager JobsDesktop Support Manager Jobs in Rhode Island

Desktop Support Manager information

See Rhode Island salary details

$14

$35

$59

How much do desktop support manager jobs pay per hour?

As of Aug 2, 2026, the average hourly pay for desktop support manager in Rhode Island is $35.42, according to ZipRecruiter salary data. Most workers in this role earn between $23.56 and $47.07 per hour, depending on experience, location, and employer.

What is the difference between Desktop Support Manager vs Help Desk Supervisor?

AspectDesktop Support ManagerHelp Desk Supervisor
CertificationsCompTIA A+, Network+, ITILCompTIA A+, HDI-Support Center Analyst
Work EnvironmentOversees desktop support teams, manages hardware/software issues, strategic planningSupervises help desk staff, handles user tickets, ensures customer service quality
Industry UsageIT departments across various industries, corporate environmentsIT support centers, customer service teams in tech companies

The Desktop Support Manager focuses on managing desktop support teams, strategic planning, and overseeing hardware and software issues. In contrast, the Help Desk Supervisor primarily supervises help desk staff, manages user tickets, and ensures customer service quality. Both roles require similar certifications and are vital in IT support environments, but their scope and responsibilities differ.

What are some typical challenges faced by a Desktop Support Manager and how can they be addressed?

Desktop Support Managers often face challenges such as balancing urgent technical issues with long-term projects, managing a diverse team with varying skill levels, and ensuring high levels of end-user satisfaction. Proactively prioritizing tasks, offering ongoing training, and establishing clear communication channels can help address these challenges. Additionally, building strong relationships with other IT departments and maintaining a customer-focused approach are key to overcoming obstacles and ensuring smooth daily operations.

What Does a Desktop Support Manager Do?

Desktop support managers oversee the operations of the technical support staff in a company dedicated to helping customers resolve issues with their desktop computers. As a desktop support manager, your job duties include administrative tasks such as scheduling staff, supervising and evaluating employees, and using management computer software. The qualifications for a career as a desktop support manager include a bachelor’s degree in information systems technology and management experience. You need excellent technical skills and strong leadership skills to succeed in desktop support manager jobs.

What are the key skills and qualifications needed to thrive as a Desktop Support Manager, and why are they important?

To thrive as a Desktop Support Manager, you need strong technical knowledge of hardware, software, troubleshooting, and a background in IT, often supported by a degree in computer science or related field. Familiarity with ticketing systems, remote desktop tools, and certifications like CompTIA A+, Microsoft Certified Solutions Expert (MCSE), or ITIL is highly valued. Leadership, communication, and problem-solving skills help in managing teams and delivering excellent user support. These abilities ensure efficient IT operations, maximize team performance, and enhance end-user satisfaction within the organization.

What does a Desktop Support Manager do?

A Desktop Support Manager oversees the team responsible for providing technical support to end users in an organization, primarily focusing on desktop computers, laptops, and related hardware and software. They manage support staff, coordinate troubleshooting efforts, and implement best practices to ensure efficient problem resolution. Additionally, Desktop Support Managers develop support policies, handle escalated technical issues, and may assist in planning IT infrastructure upgrades or deployments to meet organizational needs.
More about Desktop Support Manager jobs
What are the most commonly searched types of Desktop Support jobs in Rhode Island? The most popular types of Desktop Support jobs in Rhode Island are:
What are popular job titles related to Desktop Support Manager jobs in Rhode Island? For Desktop Support Manager jobs in Rhode Island, the most frequently searched job titles are:
What job categories do people searching Desktop Support Manager jobs in Rhode Island look for? The top searched job categories for Desktop Support Manager jobs in Rhode Island are:
What cities in Rhode Island are hiring for Desktop Support Manager jobs? Cities in Rhode Island with the most Desktop Support Manager job openings:
Desktop Support Manager jobs near you
Infographic showing various Desktop Support Manager job openings in Rhode Island as of July 2026, with employment types broken down into 80% Full Time, and 20% Contract. Highlights an 90% In-person, and 10% Remote job distribution, with an average salary of $73,682 per year, or $35.4 per hour.

Desktop Support Analyst I

HCH ENTERPRISES LLC

Warwick, RI • On-site

$60K - $65K/yr

Full-time, Part-time, Contractor

Re-posted 20 days ago

Job description

COMPANY OVERVIEW

HCH Enterprises, LLC (HCH) is a solutions-oriented staffing, consulting, project management and IT service provider. Our mission is to help governments and partners make life better for everyone by centering equity in the delivery of our consulting, staff augmentation, and information technology services. At HCH, we believe our work benefits from the diverse perspectives of our employees. As such, HCH celebrates inclusion and is committed to being an Equal Opportunity Employer.

HCH Enterprises, LLC is seeking an Desktop Support Analyst I. This is a part-time position with HCH Enterprises, LLC and a contract position.

Summary: This position provides day-to-day consultation, training & troubleshooting to computer users for hardware, software, network and related computer systems and their peripheral devices. This position requires both phone and hands-on support. 1+ years of previous Help Desk experience are required. Great communications and customer service and troubleshooting skills are a must!

Essential Duties and Responsibilities:

 Resolve hardware and software support communications (telephone calls, voicemail and e-mail) directly from end users

 Identifies, researches, and resolves complex technical problems

 Track all hardware and software inventory issued to employees

 Perform all desktop hardware/software installations, software updates, and licensing issues

 Log all received calls, e-mails and voicemails as required in the Help Desk Support System

 Continually suggest system/process improvements to ensure superior user experience

Replace/install/configure all user hardware as needed in a timely manner

 Work with IT staff to escalate issues as needed

 Works with contractors and vendors when external help is required

 Train staff on hardware, software and network use

 Participate in special projects as appropriate

 Maintain good working relationships with users, department managers, vendors and other IT professionals to continuously improve the ability of the Help Desk to meet its mission

 Provide excellent customer service

 Keep up-to-date on emerging technologies and regularly update skills to match newly acquired systems or services

 Any and all other responsibilities as assigned

Supervisory Responsibilities: N/A

Qualifications:

 Excellent written and verbal skills

 Must be self-motivated with strong sense of ownership

 Must be able to lift 50lbs & climb ladders

 Must have a valid driver’s license

 Must be able to pass background checks

Education/Experience:

 Associates degree in an Information Technology field and/or equivalent experience

 MCDST, ITIL, A+, N+, VCA-DCV, VCA-DTM or equivalent certification a plus

 Microsoft Windows 10 Workstations in a virtualized environment

 Experience with thin client use/management

 Microsoft Office 2016

 Hardware/Software troubleshooting

 Networking experience including TCP/IP, DHCP, VLANs, etc.

 Active Directory user administration Group Policy tools

 Experience with VMWare Horizon (View) and VMware vSphere

 Thorough knowledge of desktop and business/technical support systems


Projected start date is 8/10/26. This is a full-time (40 hr/wk) position located ON-SITE in Warwick, RI. Salary compensation $60,000-$65,000 annually.