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Desktop Support Manager Jobs in Rhode Island (NOW HIRING)

Revel Staffing

Desktop Support Technician

Providence, RI · On-site

$78K - $108K/hr

We are seeking a full-time Desktop Support Technician to support and maintain computer systems, desktops, software, hardware, and peripheral equipment. This position is responsible for installing ...

TEKsystems

Desktop Support Technician

Providence, RI

$18 - $25/hr

Provide Tier 1 desktop support for hospital employees, physicians, and administrative staff ... Maintain accurate inventory and asset management records. * Support device deployments in clinical ...

New

TEKsystems

Desktop Support Technician

Providence, RI

$18 - $25/hr

Provide Tier 1 desktop support for hospital employees, physicians, and administrative staff ... Maintain accurate inventory and asset management records. * Support device deployments in clinical ...

New

Service Global, Inc

Desktop EUC L1

Johnston, RI · On-site

$20.50 - $26.25/hr

Manage IMAC and deskside support services. * Manage hard- and soft-break fix services for laptops and desktops. * Provide Conference room support, Remote Desktop support and Event Support at the ...

Syntricate Technologies

Helpdesk support

Providence, RI · On-site

$20.25 - $27.25/hr

Required : • Helpdesk and Desktop Support Company : Syntricate Technologies offers quality assurance, validation, regulatory, business analysis, and project management services. Founded in 2004 ...

PURVIS

System Administrator (202607)

Newport, RI · On-site

... manage competing priorities, and troubleshoot technical issues from initial diagnosis through ... Provide Windows and Linux system administration and desktop support for users, systems ...

Brown University

IT Support Consultant

Providence, RI · On-site

... and, desktop remote troubleshooting/management. Remains attentive to Engineering Help Tickets ... Supports projects and backup/cross-coverage for colleagues' sick/vacation time. Other duties as ...

Teknor Apex

IT Support Technician I

Pawtucket, RI

$21 - $28.75/hr

Performs endpoint deployment and lifecycle management activities, including device staging ... REQUIRED EXPERIENCE: * 2-3 years of Service Desk, desktop support, or related technical support ...

Teknor Apex Company

IT Support Technician I

Pawtucket, RI · On-site

$21 - $28.75/hr

Performs endpoint deployment and lifecycle management activities, including device staging ... REQUIRED EXPERIENCE: * 2-3 years of Service Desk, desktop support, or related technical support ...

Vatn Systems

IT Support Specialist

Bristol, RI

Manage the loaner equipment pool and coordinate hardware repairs/RMAs with vendors. Procurement ... Required Qualifications * 2-3 years of experience in a help desk, desktop support, or technical ...

Vatn Systems

IT Support Specialist

Bristol, RI · On-site

Manage the loaner equipment pool and coordinate hardware repairs/RMAs with vendors. Procurement ... Required Qualifications * 2-3 years of experience in a help desk, desktop support, or technical ...

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All JobsDesktop Support JobsDesktop Support Manager JobsDesktop Support Manager Jobs in Rhode Island

Desktop Support Manager information

See Rhode Island salary details

$14

$35

$59

How much do desktop support manager jobs pay per hour?

As of Aug 30, 2026, the average hourly pay for desktop support manager in Rhode Island is $35.42, according to ZipRecruiter salary data. Most workers in this role earn between $23.56 and $47.07 per hour, depending on experience, location, and employer.

What does a desktop support manager do?

Desktop support managers oversee the operations of the technical support staff in a company dedicated to helping customers resolve issues with their desktop computers. As a desktop support manager, your job duties include administrative tasks such as scheduling staff, supervising and evaluating employees, and using management computer software. The qualifications for a career as a desktop support manager include a bachelor’s degree in information systems technology and management experience. You need excellent technical skills and strong leadership skills to succeed in desktop support manager jobs.

What does a desktop support manager do?

A Desktop Support Manager oversees the team responsible for providing technical support to end users in an organization, primarily focusing on desktop computers, laptops, and related hardware and software. They manage support staff, coordinate troubleshooting efforts, and implement best practices to ensure efficient problem resolution. Additionally, Desktop Support Managers develop support policies, handle escalated technical issues, and may assist in planning IT infrastructure upgrades or deployments to meet organizational needs.

What are the key skills and qualifications needed to thrive as a desktop support manager, and why are they important?

To thrive as a Desktop Support Manager, you need strong technical knowledge of hardware, software, troubleshooting, and a background in IT, often supported by a degree in computer science or related field. Familiarity with ticketing systems, remote desktop tools, and certifications like CompTIA A+, Microsoft Certified Solutions Expert (MCSE), or ITIL is highly valued. Leadership, communication, and problem-solving skills help in managing teams and delivering excellent user support. These abilities ensure efficient IT operations, maximize team performance, and enhance end-user satisfaction within the organization.

What are some typical challenges faced by a desktop support manager and how can they be addressed?

Desktop Support Managers often face challenges such as balancing urgent technical issues with long-term projects, managing a diverse team with varying skill levels, and ensuring high levels of end-user satisfaction. Proactively prioritizing tasks, offering ongoing training, and establishing clear communication channels can help address these challenges. Additionally, building strong relationships with other IT departments and maintaining a customer-focused approach are key to overcoming obstacles and ensuring smooth daily operations.

What is the difference between Desktop Support Manager vs Help Desk Supervisor?

AspectDesktop Support ManagerHelp Desk Supervisor
CertificationsCompTIA A+, Network+, ITILCompTIA A+, HDI-Support Center Analyst
Work EnvironmentOversees desktop support teams, manages hardware/software issues, strategic planningSupervises help desk staff, handles user tickets, ensures customer service quality
Industry UsageIT departments across various industries, corporate environmentsIT support centers, customer service teams in tech companies

The Desktop Support Manager focuses on managing desktop support teams, strategic planning, and overseeing hardware and software issues. In contrast, the Help Desk Supervisor primarily supervises help desk staff, manages user tickets, and ensures customer service quality. Both roles require similar certifications and are vital in IT support environments, but their scope and responsibilities differ.

Is desktop support a good entry level job?

Desktop support is often considered a suitable entry-level role in IT, as it provides foundational experience in troubleshooting hardware and software issues, customer service, and technical communication. It typically requires basic knowledge of operating systems, networking, and common tools, and can serve as a stepping stone to more advanced IT positions.
More about Desktop Support Manager jobs

What are the most commonly searched types of Desktop Support jobs in Rhode Island?

The most popular types of Desktop Support jobs in Rhode Island are:

What are popular job titles related to Desktop Support Manager jobs in Rhode Island?

For Desktop Support Manager jobs in Rhode Island, the most frequently searched job titles are:

What job categories do people searching Desktop Support Manager jobs in Rhode Island look for?

The top searched job categories for Desktop Support Manager jobs in Rhode Island are:

What cities in Rhode Island are hiring for Desktop Support Manager jobs?

Cities in Rhode Island with the most Desktop Support Manager job openings:

Desktop Support Manager jobs near you
Infographic showing various Desktop Support Manager job openings in Rhode Island as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 17% Part Time, and 4% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $73,682 per year, or $35.4 per hour.

Desktop Support Technician

Providence, RI • On-site

Revel Staffing
Recruiting and Staffing Services • 1 - 10 employees
Learn more about Revel Staffingexternal

$78K - $108K/hr

Full-time

Posted 11 days ago

Job description

We are seeking a full-time Desktop Support Technician to support and maintain computer systems, desktops, software, hardware, and peripheral equipment. This position is responsible for installing, diagnosing, repairing, maintaining, and upgrading organizational technology while ensuring optimal workstation performance.

The Desktop Support Technician will troubleshoot technical issues in person, by phone, email, or work order, and provide timely end-user support across departments. The ideal candidate will have strong customer service skills, attention to detail, and excellent written, verbal, and interpersonal communication skills.

Responsibilities

  • Support and maintain desktop computers, laptops, software, hardware, and peripherals
  • Install, diagnose, repair, maintain, and upgrade computer systems and related equipment
  • Troubleshoot hardware, software, network, and user-access issues
  • Provide end-user assistance in person, by phone, email, or ticketing/work order system
  • Support Microsoft Windows, Office 365, and Electronic Medical Record systems
  • Assist with Cisco VOIP phone system support
  • Work with network cabling, jacks, printers, scanners, and other peripherals
  • Maintain inventory records and documentation for break/fix activity
  • Assist with training materials, user guides, and instructional documentation as needed
  • Collaborate with internal teams to resolve technical issues efficiently
  • Maintain confidentiality and follow healthcare privacy and security standards

Qualifications

  • Strong knowledge of PC and desktop hardware
  • Strong knowledge of Microsoft Windows, Office 365, and desktop software
  • Experience supporting Electronic Medical Record systems preferred
  • Hands-on hardware and software troubleshooting experience
  • Experience supporting computer equipment, peripherals, and network-connected devices
  • Strong analytical, research, and problem-solving skills
  • Excellent customer service and communication skills
  • High attention to detail and ability to document work accurately
  • Team-oriented with the ability to work in a collaborative healthcare environment
  • Some college-level coursework in computer science, information technology, or related field preferred
  • HIPAA training/certification required