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Desktop Support Manager Jobs in Rhode Island (NOW HIRING)

Citizens

Manager, Endpoint Engineering

Johnston, RI · On-site

$134K - $179K/yr

... support. Minimum Qualifications * Significant experience in endpoint engineering, desktop operations, systems administration, infrastructure operations, vulnerability management, or a related ...

Citizens

Manager, Endpoint Engineering

Johnston, RI · On-site

$134K - $179K/yr

... support. Minimum Qualifications * Significant experience in endpoint engineering, desktop operations, systems administration, infrastructure operations, vulnerability management, or a related ...

Citizens

Manager, Endpoint Engineering

Johnston, RI · On-site

$134K - $179K/yr

... support. Minimum Qualifications * Significant experience in endpoint engineering, desktop operations, systems administration, infrastructure operations, vulnerability management, or a related ...

Citizens Bank

Manager, Endpoint Engineering

Johnston, RI · On-site

$134K - $179K/yr

... support. Minimum Qualifications * Significant experience in endpoint engineering, desktop operations, systems administration, infrastructure operations, vulnerability management, or a related ...

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Showing results 21-40

All JobsDesktop Support JobsDesktop Support Manager JobsDesktop Support Manager Jobs in Rhode Island

Desktop Support Manager information

See Rhode Island salary details

$14

$35

$59

How much do desktop support manager jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for desktop support manager in Rhode Island is $35.42, according to ZipRecruiter salary data. Most workers in this role earn between $23.56 and $47.07 per hour, depending on experience, location, and employer.

What is the difference between Desktop Support Manager vs Help Desk Supervisor?

AspectDesktop Support ManagerHelp Desk Supervisor
CertificationsCompTIA A+, Network+, ITILCompTIA A+, HDI-Support Center Analyst
Work EnvironmentOversees desktop support teams, manages hardware/software issues, strategic planningSupervises help desk staff, handles user tickets, ensures customer service quality
Industry UsageIT departments across various industries, corporate environmentsIT support centers, customer service teams in tech companies

The Desktop Support Manager focuses on managing desktop support teams, strategic planning, and overseeing hardware and software issues. In contrast, the Help Desk Supervisor primarily supervises help desk staff, manages user tickets, and ensures customer service quality. Both roles require similar certifications and are vital in IT support environments, but their scope and responsibilities differ.

What are some typical challenges faced by a desktop support manager and how can they be addressed?

Desktop Support Managers often face challenges such as balancing urgent technical issues with long-term projects, managing a diverse team with varying skill levels, and ensuring high levels of end-user satisfaction. Proactively prioritizing tasks, offering ongoing training, and establishing clear communication channels can help address these challenges. Additionally, building strong relationships with other IT departments and maintaining a customer-focused approach are key to overcoming obstacles and ensuring smooth daily operations.

What does a desktop support manager do?

Desktop support managers oversee the operations of the technical support staff in a company dedicated to helping customers resolve issues with their desktop computers. As a desktop support manager, your job duties include administrative tasks such as scheduling staff, supervising and evaluating employees, and using management computer software. The qualifications for a career as a desktop support manager include a bachelor’s degree in information systems technology and management experience. You need excellent technical skills and strong leadership skills to succeed in desktop support manager jobs.

What are the key skills and qualifications needed to thrive as a desktop support manager, and why are they important?

To thrive as a Desktop Support Manager, you need strong technical knowledge of hardware, software, troubleshooting, and a background in IT, often supported by a degree in computer science or related field. Familiarity with ticketing systems, remote desktop tools, and certifications like CompTIA A+, Microsoft Certified Solutions Expert (MCSE), or ITIL is highly valued. Leadership, communication, and problem-solving skills help in managing teams and delivering excellent user support. These abilities ensure efficient IT operations, maximize team performance, and enhance end-user satisfaction within the organization.

Is desktop support a good entry level job?

Desktop support is often considered an entry-level role in IT, suitable for individuals with basic technical skills and knowledge of operating systems, hardware, and troubleshooting. It provides foundational experience in customer service, problem-solving, and technical tools, which can lead to more advanced IT positions. Certifications like CompTIA A+ can enhance job prospects for entry-level candidates.

What does a desktop support manager do?

A Desktop Support Manager oversees the team responsible for providing technical support to end users in an organization, primarily focusing on desktop computers, laptops, and related hardware and software. They manage support staff, coordinate troubleshooting efforts, and implement best practices to ensure efficient problem resolution. Additionally, Desktop Support Managers develop support policies, handle escalated technical issues, and may assist in planning IT infrastructure upgrades or deployments to meet organizational needs.
More about Desktop Support Manager jobs
What are the most commonly searched types of Desktop Support jobs in Rhode Island? The most popular types of Desktop Support jobs in Rhode Island are:
What are popular job titles related to Desktop Support Manager jobs in Rhode Island? For Desktop Support Manager jobs in Rhode Island, the most frequently searched job titles are:
What job categories do people searching Desktop Support Manager jobs in Rhode Island look for? The top searched job categories for Desktop Support Manager jobs in Rhode Island are:
What cities in Rhode Island are hiring for Desktop Support Manager jobs? Cities in Rhode Island with the most Desktop Support Manager job openings:
Desktop Support Manager jobs near you
Infographic showing various Desktop Support Manager job openings in Rhode Island as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 23% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $73,682 per year, or $35.4 per hour.

Service / Support Technician

G Advisors LLC

Cumberland, RI

$19.25 - $26.25/hr

Full-time

Re-posted 8 days ago

Job description

East Coast Technology is looking for professional individuals who would like long term, full time and stable employment. Potential Candidates need to love working with computers and helping people understand technology. Our company offers flexibility and fun working conditions.

The most important characteristic of our support team is to help our customers work on what they do best while we handle all their technology needs in a trusting vendor/partner relationship. We put *customers first* and must be able to show and prove that we are knowledgeable, understand what their problems are, talk to them like we would want someone to talk to us, and provide a real solution without applying bandaids.

Our team members must be good at:

• Networking Knowledge with TCP/IP, DNS, DHCP, VPN, etc.
• Intermediate or Higher Server Operating System experience.
• Experience supporting PC Operating Systems (Microsoft Windows 7,
8, Server 2008, 2012).
• Experience supporting Microsoft Office.
• Ability to configure new desktops from the load of the OS to
final user approval.

Expectations of our new team members would be:

• Expect frequent interruptions, customers who want things done
immediately, and sometimes stressful situations.
• Have the ability to prioritize in a very fast paste environment
while keeping cool and collected.
• Have a lot of patience to work with some non-technical customers
(over the phone or on-site) to troubleshoot and resolve computer
related problems.
• Have tremendous attention to detail
• Be able to work in a team atmosphere and stay well connected with
other the team members.
• Flexibility to work after normal business hours if needed
• Have a very strong work ethic - on time, want to learn, and give
it your all!
It's extra awesome if:

• You are Microsoft or Cisco Certified, but we also realize that
certifications are often just paper!
• Have read the book “How to Win Friends and Influence People”
(despite it’s strange name)

Our team members must have:

• Reliable transportation that you could use to get around to
various clients in RI and MA (we pay for an auto allowance)
• Have a valid and clean US Driver’s License
• Be a US Citizen

If this job description sounds like something you would be good at and love to do, please send us your resume ASAP - We want to hear from you!!