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Desktop Support Manager Jobs in Pawtucket, RI (NOW HIRING)

Collabera

Desktop Support Speicalist

Mansfield, MA

... Global Talent Management, Value Added Services through CLASS (Competency Leveraged Advanced ... Qualifications Provides phone and desktop support/consulting services and problem resolution.

Revel Staffing

Desktop Support Technician

Providence, RI

$78K - $108K/hr

We are seeking a full-time Desktop Support Technician to support and maintain computer systems, desktops, software, hardware, and peripheral equipment. This position is responsible for installing ...

Posted today

Ovation Workplace Services Inc.

Be Seen First

Desktop Support Technician - Onsite

Dartmouth, MA · On-site

$35K - $47K/yr

POSITION DESCRIPTION Desktop Support Technician Department: Information Technology | FLSA ... Support mobile device management (MDM) for iOS and Android devices within the enterprise ...

New

Brown University

IT Support Consultant

Providence, RI · On-site

... and, desktop remote troubleshooting/management. Remains attentive to Engineering Help Tickets ... Supports projects and backup/cross-coverage for colleagues' sick/vacation time. Other duties as ...

Cutter & Buck

IT Support Technician

New Bedford, MA · On-site

Manage user accounts (e.g., password resets, permissions, distribution groups, MFA) * Escalate complex issues to Tier 2/3 support as needed * Install, configure, image, and maintain desktops, laptops ...

Cutter & Buck

IT Support Technician

New Bedford, MA · On-site

Manage user accounts (e.g., password resets, permissions, distribution groups, MFA) * Escalate complex issues to Tier 2/3 support as needed * Install, configure, image, and maintain desktops, laptops ...

Cutter & Buck

IT Support Technician

New Bedford, MA · On-site

Manage user accounts (e.g., password resets, permissions, distribution groups, MFA) * Escalate complex issues to Tier 2/3 support as needed * Install, configure, image, and maintain desktops, laptops ...

Cutter & Buck

IT Support Technician

New Bedford, MA · On-site

Manage user accounts (e.g., password resets, permissions, distribution groups, MFA) * Escalate complex issues to Tier 2/3 support as needed * Install, configure, image, and maintain desktops, laptops ...

PB consulting

Helpdesk Administrator

Walpole, MA · On-site

This role is responsible for resolving technical issues, managing service requests, supporting end ... Troubleshoot and resolve issues related to desktops, laptops, mobile devices, printers, peripherals ...

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All JobsDesktop Support JobsDesktop Support Manager JobsDesktop Support Manager Jobs in Pawtucket, RI

Desktop Support Manager information

See Pawtucket, RI salary details

$14

$35

$58

How much do desktop support manager jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for desktop support manager in Pawtucket, RI is $35.20, according to ZipRecruiter salary data. Most workers in this role earn between $23.41 and $46.78 per hour, depending on experience, location, and employer.

What does a desktop support manager do?

Desktop support managers oversee the operations of the technical support staff in a company dedicated to helping customers resolve issues with their desktop computers. As a desktop support manager, your job duties include administrative tasks such as scheduling staff, supervising and evaluating employees, and using management computer software. The qualifications for a career as a desktop support manager include a bachelor’s degree in information systems technology and management experience. You need excellent technical skills and strong leadership skills to succeed in desktop support manager jobs.

What does a desktop support manager do?

A Desktop Support Manager oversees the team responsible for providing technical support to end users in an organization, primarily focusing on desktop computers, laptops, and related hardware and software. They manage support staff, coordinate troubleshooting efforts, and implement best practices to ensure efficient problem resolution. Additionally, Desktop Support Managers develop support policies, handle escalated technical issues, and may assist in planning IT infrastructure upgrades or deployments to meet organizational needs.

What are the key skills and qualifications needed to thrive as a desktop support manager, and why are they important?

To thrive as a Desktop Support Manager, you need strong technical knowledge of hardware, software, troubleshooting, and a background in IT, often supported by a degree in computer science or related field. Familiarity with ticketing systems, remote desktop tools, and certifications like CompTIA A+, Microsoft Certified Solutions Expert (MCSE), or ITIL is highly valued. Leadership, communication, and problem-solving skills help in managing teams and delivering excellent user support. These abilities ensure efficient IT operations, maximize team performance, and enhance end-user satisfaction within the organization.

What are some typical challenges faced by a desktop support manager and how can they be addressed?

Desktop Support Managers often face challenges such as balancing urgent technical issues with long-term projects, managing a diverse team with varying skill levels, and ensuring high levels of end-user satisfaction. Proactively prioritizing tasks, offering ongoing training, and establishing clear communication channels can help address these challenges. Additionally, building strong relationships with other IT departments and maintaining a customer-focused approach are key to overcoming obstacles and ensuring smooth daily operations.

What is the difference between Desktop Support Manager vs Help Desk Supervisor?

AspectDesktop Support ManagerHelp Desk Supervisor
CertificationsCompTIA A+, Network+, ITILCompTIA A+, HDI-Support Center Analyst
Work EnvironmentOversees desktop support teams, manages hardware/software issues, strategic planningSupervises help desk staff, handles user tickets, ensures customer service quality
Industry UsageIT departments across various industries, corporate environmentsIT support centers, customer service teams in tech companies

The Desktop Support Manager focuses on managing desktop support teams, strategic planning, and overseeing hardware and software issues. In contrast, the Help Desk Supervisor primarily supervises help desk staff, manages user tickets, and ensures customer service quality. Both roles require similar certifications and are vital in IT support environments, but their scope and responsibilities differ.

Is desktop support a good entry level job?

Desktop support is often considered a suitable entry-level role in IT, as it provides foundational experience in troubleshooting hardware and software issues, customer service, and technical communication. It typically requires basic knowledge of operating systems, networking, and common tools, and can serve as a stepping stone to more advanced IT positions.
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Desktop Support Manager jobs near you

Desktop Support Engineer

Procom Consultants Group

West Bridgewater, MA • On-site

Contractor

Re-posted 24 days ago

Job description

Company Description

Procom is a leading provider of professional IT services and staffing to businesses and governments in Canada.
With revenues over $500 million, the Branham Group has recognized Procom as the 3rd largest professional services firm in Canada and is now the largest "Canadian-Owned" IT staffing/consulting company.
Procom's areas of staffing expertise include:
Application Development
Project Management
Quality Assurance
Business/Systems Analysis
Datawarehouse & Business Intelligence
Infrastructure & Network Services
Risk Management & Compliance
Business Continuity & Disaster Recovery
Security & Privacy
Specialties Contract Staffing (Staff Augmentation)
Permanent Placement (Staff Augmentation)
ICAP (Contractor Payroll)
Flextrack (Vendor Management System)

Job Description

Desktop Support Engineer

On behalf of our client, Procom Services is searching for a Desktop Support Engineer for a contract opportunity in West Bridgewater, MA

Desktop Support Engineer Job Details

3-5 years industry hardware and software experience with Dell, HP and Lenovo laptops and desktops 1-2 years' experience with local and network printers including HP and Xerox Software Support experience with Microsoft: o Windows OS 7/8/10 o Windows Office Suite, Visio, Project, Exchange (Mail) Software Support experience with Adobe, Java and others Excellent communication skills - both written and verbal Excellent diagnostic and troubleshooting skills Familiar with Conference Room hardware - projector and white board Familiar with patching and resolving network issues, mapping network printers One industry certification is requested (A+, Net+, MCP)

Desktop Support Engineer Start Date

ASAP

Desktop Support Engineer Assignment Length

4+ months

Additional Information

All your information will be kept confidential according to EEO guidelines. Please send your resume in Word format only. 

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