ZipRecruiter

Log In

1

Desktop Support Jobs in Rhode Island (NOW HIRING)

Revel Staffing

Desktop Support Technician

Providence, RI

$78K - $108K/hr

We are seeking a full-time Desktop Support Technician to support and maintain computer systems, desktops, software, hardware, and peripheral equipment. This position is responsible for installing ...

New

PURVIS

System Administrator (202607)

Newport, RI · On-site

This individual should have hands-on experience with Windows and Linux systems, desktop support, system troubleshooting, patching, virtualization, and cybersecurity requirements. The successful ...

PURVIS

System Administrator (202607)

Newport, RI · On-site

This individual should have hands-on experience with Windows and Linux systems, desktop support, system troubleshooting, patching, virtualization, and cybersecurity requirements. The successful ...

PURVIS

System Administrator (202607)

Newport, RI · On-site

This individual should have hands-on experience with Windows and Linux systems, desktop support, system troubleshooting, patching, virtualization, and cybersecurity requirements. The successful ...

Brown University

IT Support Consultant

Providence, RI · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Position Purpose The IT Support Consultants provide advanced application, operating system, desktop and mobile hardware, audiovisual and other technology support to the Engineering community via a ...

Arcfield

Field Service Engineer

Middletown, RI · On-site

  • Medical

  • Life

  • Retirement

  • PTO

The candidate will help support desktop and office applications, user hardware, software, peripherals, and basic troubleshooting requests. Responsibilities may include assisting with laptop setup ...

next page

Showing results 1-20

All JobsDesktop Support JobsDesktop Support Jobs in Rhode Island

Desktop Support information

See Rhode Island salary details

$13

$22

$32

How much do desktop support jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for desktop support in Rhode Island is $22.49, according to ZipRecruiter salary data. Most workers in this role earn between $19.09 and $24.23 per hour, depending on experience, location, and employer.

What is a desktop support?

A desktop support job involves helping users to solve problems they may be having with their computers. Desktop support often requires you to help users with both hardware and software issues. This help comes in the form of walking the user through basic troubleshooting or by taking control of the terminal through remote computer desktop software. A desktop support worker specializes in troubleshooting desktops, laptops, and mobile devices. Typically, your duties include speaking to customers through a headset, listening to their issue, and recommending a course of action.

What does a desktop support professional do?

Desktop Support professionals are IT specialists who provide technical assistance and support for computer systems, hardware, and software within an organization. They help users troubleshoot issues, install and configure equipment, and maintain the smooth operation of desktops, laptops, and related peripherals. Their responsibilities often include resolving technical problems, setting up new devices, and ensuring security protocols are followed. Desktop Support professionals play a crucial role in minimizing downtime and keeping employees productive.

What are some common challenges faced by desktop support professionals, and how can they be overcome?

Desktop Support professionals often encounter challenges such as troubleshooting complex technical issues under time pressure, managing high volumes of support tickets, and communicating with users who have varying levels of technical knowledge. To overcome these, it's important to prioritize tasks effectively, develop strong problem-solving skills, and maintain clear, patient communication with end-users. Continuous learning about new technologies and common system updates can also help Desktop Support staff stay ahead of recurring issues and provide efficient solutions.

What is the difference between Desktop Support vs Help Desk Technician?

AspectDesktop SupportHelp Desk Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA A+, ITIL
Work EnvironmentOn-site, hands-on troubleshootingRemote or on-site, customer support
Primary ResponsibilitiesFixing hardware/software issues, maintaining desktopsResponding to user inquiries, ticket management
Industry UsageIT support teams, corporate environmentsHelp desks, IT service providers

While both roles support end-users with technical issues, Desktop Support focuses on hands-on hardware and software troubleshooting on desktops, often on-site. Help Desk Technicians primarily handle user inquiries via phone or remote access, managing support tickets. Both roles require similar certifications and are integral to IT support teams, but their daily tasks and work environments differ slightly.

What is the career path for desktop support?

The career path for a desktop support technician typically starts with entry-level roles providing technical assistance and troubleshooting. With experience, professionals can advance to roles such as systems administrator, network technician, or IT support specialist, often gaining certifications like CompTIA A+ or Network+ to enhance their prospects. Further progression may lead to IT manager or specialized roles in cybersecurity or infrastructure management.

What is the work of desktop support?

Desktop support involves assisting users with hardware, software, and network issues on their computers. Support technicians troubleshoot problems, install updates, configure devices, and ensure systems run smoothly, often using remote tools and technical knowledge. The role requires good communication skills and familiarity with operating systems like Windows or macOS.
More about Desktop Support jobs

What are the most commonly searched types of Desktop Support jobs in Rhode Island?

The most popular types of Desktop Support jobs in Rhode Island are:

What are popular job titles related to Desktop Support jobs in Rhode Island?

For Desktop Support jobs in Rhode Island, the most frequently searched job titles are:

What job categories do people searching Desktop Support jobs in Rhode Island look for?

The top searched job categories for Desktop Support jobs in Rhode Island are:

What cities in Rhode Island are hiring for Desktop Support jobs?

Cities in Rhode Island with the most Desktop Support job openings:

Desktop Support jobs near you
Infographic showing various Desktop Support job openings in Rhode Island as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $46,778 per year, or $22.5 per hour.

Desktop Support Technician

Revel Staffing

Providence, RI

$78K - $108K/hr

Full-time

Posted yesterday

New

Job description

We are seeking a full-time Desktop Support Technician to support and maintain computer systems, desktops, software, hardware, and peripheral equipment. This position is responsible for installing, diagnosing, repairing, maintaining, and upgrading organizational technology while ensuring optimal workstation performance.

The Desktop Support Technician will troubleshoot technical issues in person, by phone, email, or work order, and provide timely end-user support across departments. The ideal candidate will have strong customer service skills, attention to detail, and excellent written, verbal, and interpersonal communication skills.

Responsibilities

  • Support and maintain desktop computers, laptops, software, hardware, and peripherals
  • Install, diagnose, repair, maintain, and upgrade computer systems and related equipment
  • Troubleshoot hardware, software, network, and user-access issues
  • Provide end-user assistance in person, by phone, email, or ticketing/work order system
  • Support Microsoft Windows, Office 365, and Electronic Medical Record systems
  • Assist with Cisco VOIP phone system support
  • Work with network cabling, jacks, printers, scanners, and other peripherals
  • Maintain inventory records and documentation for break/fix activity
  • Assist with training materials, user guides, and instructional documentation as needed
  • Collaborate with internal teams to resolve technical issues efficiently
  • Maintain confidentiality and follow healthcare privacy and security standards

Qualifications

  • Strong knowledge of PC and desktop hardware
  • Strong knowledge of Microsoft Windows, Office 365, and desktop software
  • Experience supporting Electronic Medical Record systems preferred
  • Hands-on hardware and software troubleshooting experience
  • Experience supporting computer equipment, peripherals, and network-connected devices
  • Strong analytical, research, and problem-solving skills
  • Excellent customer service and communication skills
  • High attention to detail and ability to document work accurately
  • Team-oriented with the ability to work in a collaborative healthcare environment
  • Some college-level coursework in computer science, information technology, or related field preferred
  • HIPAA training/certification required