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Entry Level It Support Jobs in Rhode Island (NOW HIRING)

Brown University

IT Support Consultant

Providence, RI · On-site

We have an excellent opportunity for TWO a new IT Support Consultants to join our dynamic team and mission-driven organization to help us shape a community that is essential for educating and ...

U.S. Navy

IT Support Specialist

Cumberland, RI

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...

U.S. Navy

IT Support Specialist

Providence, RI

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...

U.S. Navy

IT Support Specialist

Newport, RI

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...

U.S. Navy

IT Support Specialist

Chepachet, RI

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...

U.S. Navy

IT Support Specialist

Warwick, RI

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...

U.S. Navy

IT Support Specialist

Hope Valley, RI

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...

U.S. Navy

IT Support Specialist

Carolina, RI

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...

U.S. Navy

IT Support Specialist

Cranston, RI

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...

U.S. Navy

IT Support Specialist

Ashaway, RI

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...

U.S. Navy

IT Support Specialist

Pascoag, RI

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...

U.S. Navy

IT Support Specialist

Harmony, RI

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...

U.S. Navy

IT Support Specialist

Harrisville, RI

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...

U.S. Navy

IT Support Specialist

Woonsocket, RI

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...

U.S. Navy

IT Support Specialist

East Providence, RI

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...

U.S. Navy

IT Support Specialist

Charlestown, RI

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...

U.S. Navy

IT Support Specialist

Portsmouth, RI

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...

U.S. Navy

IT Support Specialist

Bradford, RI

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...

U.S. Navy

IT Support Specialist

Middletown, RI

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...

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Showing results 1-20

All JobsIt Support JobsEntry Level It Support JobsEntry Level It Support Jobs in Rhode Island

Entry Level It Support information

See Rhode Island salary details

$11

$18

$25

How much do entry level it support jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for entry level it support in Rhode Island is $18.21, according to ZipRecruiter salary data. Most workers in this role earn between $15.05 and $20.00 per hour, depending on experience, location, and employer.

What is the difference between Entry Level IT Support vs Help Desk Technician?

AspectEntry Level IT SupportHelp Desk Technician
CertificationsBasic certifications like CompTIA A+Similar certifications, often including CompTIA A+
Work EnvironmentCorporate, small business, or IT service providersHelp desk or call center environments, remote support
Job ResponsibilitiesBasic troubleshooting, hardware/software support, network issuesResponding to user tickets, remote troubleshooting, customer communication
Industry UsageCommon entry point in IT departmentsFrequent role in customer support and IT service companies

Both roles involve entry-level troubleshooting and support skills, often requiring similar certifications. While Entry Level IT Support may encompass a broader range of technical tasks, Help Desk Technicians primarily focus on remote user support and ticket management. The roles are closely related and often overlap, serving as foundational positions in IT support careers.

What do entry level IT support professionals do?

Entry Level IT Support professionals commonly address a wide range of technical issues, including troubleshooting hardware and software problems, resolving connectivity issues, resetting passwords, and assisting with printer or peripheral configurations. They often serve as the first point of contact for employees experiencing technical difficulties, which requires effective communication and problem-solving skills. These professionals usually work closely with more senior IT staff and may escalate complex issues for further investigation, making teamwork an important part of the role.

What are the key skills and qualifications needed for entry level IT support?

To thrive as an Entry Level IT Support Specialist, you need foundational knowledge of computer hardware, operating systems, basic networking, and often an associate degree or relevant certifications like CompTIA A+ or Microsoft Certified: Fundamentals. Familiarity with ticketing systems, remote desktop tools, and troubleshooting software is typically required. Strong problem-solving abilities, patience, and effective communication are crucial soft skills for assisting non-technical users. These skills ensure timely and accurate technical support, contributing to efficient business operations and high user satisfaction.

What is an entry level IT support?

Entry level IT support jobs are positions that assist users with technical issues related to computer systems, software, and hardware. These roles typically involve troubleshooting problems, installing and configuring technology, and providing guidance to end users. People in these jobs often work as help desk technicians or support specialists and are usually the first point of contact for technical help. They require basic knowledge of computer systems and strong problem-solving and communication skills. Entry level IT support roles are a common starting point for a career in information technology.
What are the most commonly searched types of It Support jobs in Rhode Island? The most popular types of It Support jobs in Rhode Island are:
What are popular job titles related to Entry Level It Support jobs in Rhode Island? For Entry Level It Support jobs in Rhode Island, the most frequently searched job titles are:
What job categories do people searching Entry Level It Support jobs in Rhode Island look for? The top searched job categories for Entry Level It Support jobs in Rhode Island are:
What cities in Rhode Island are hiring for Entry Level It Support jobs? Cities in Rhode Island with the most Entry Level It Support job openings:
Entry Level It Support jobs near you
Infographic showing various Entry Level It Support job openings in Rhode Island as of August 2026, with employment types broken down into 50% Full Time, and 50% Contract. Highlights an 100% In-person job distribution, with an average salary of $37,871 per year, or $18.2 per hour.

IT Support Specialist

East Bay Community Action Program

Riverside, RI • On-site

$42K - $50K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 2 days ago

New

Job description

IT Support Specialist
Department: Operations
Employment Type: Full Time
Location: East Providence - Bullocks
Reporting To: Matthew Howard
Compensation: $42,000 - $50,000 / year
Description
Make Technology Work for a Mission That Matters
Are you passionate about solving technology challenges and helping people do their best work? Join East Bay Community Action Program (EBCAP) as an IT Support Specialist and become an essential part of a team that keeps critical healthcare and human services programs running smoothly.
In this role, you'll provide hands-on support to employees across a variety of locations, troubleshoot technical issues, and help ensure that technology remains reliable, secure, and accessible. If you enjoy problem-solving, delivering excellent customer service, and working in a collaborative environment, we'd love to hear from you.
Job Description
The IT Support Specialist serves as the frontline resource for technology support throughout EBCAP's clinical, administrative, and community-based operations. This position is responsible for managing support requests, resolving technical issues, documenting solutions, and helping maintain a highly effective IT service environment.
Success in this role requires a strong technical foundation, a customer-focused mindset, attention to detail, and a commitment to following structured service management processes.
Key Responsibilities
Service Desk Support
  • Act as the primary contact for technology support requests received through phone, email, and ticketing systems.
  • Assess, prioritize, and route support tickets according to established service procedures.
  • Diagnose and resolve Level 1 and Level 2 technical issues involving:
    • Desktop and laptop computers
    • Mobile devices and peripherals
    • Microsoft 365 applications and user accounts
    • Network access and connectivity
    • Business-critical applications, including healthcare, HR, and financial systems
  • Escalate complex issues to specialized infrastructure teams with clear documentation and troubleshooting history.

End-User Support
  • Deliver both in-person and remote technical assistance across multiple EBCAP locations.
  • Support employee onboarding and offboarding activities, including account setup and access management.
  • Assist staff with passwords, application access, and day-to-day technology needs.
  • Build positive relationships through responsive, professional customer service.

Documentation & Knowledge Management
  • Maintain accurate and detailed records of support activities and resolutions.
  • Document troubleshooting processes and solutions within the service management system.
  • Contribute to internal knowledge base content and standard operating procedures.
  • Identify recurring issues and help support root-cause analysis initiatives.

Continuous Improvement
  • Follow established IT service management processes for incident handling, request fulfillment, and escalation.
  • Apply structured troubleshooting techniques and industry best practices.
  • Participate in initiatives designed to improve service quality, efficiency, and user satisfaction.

Skills, Knowledge and Expertise
We're looking for someone who brings:
  • Strong technical troubleshooting and problem-solving abilities
  • Exceptional customer service and communication skills
  • Ability to manage multiple priorities in a fast-paced environment
  • Strong organizational and documentation practices
  • Attention to detail and process compliance
  • Critical thinking and analytical reasoning skills
  • A collaborative mindset and willingness to continuously learn and improve
  • Associate's or Bachelor's degree in Information Technology or a related field, or equivalent professional experience
  • Minimum of 2 years of experience in IT support, help desk, or service desk environments
  • Experience supporting Microsoft 365 and Windows-based technologies
  • Familiarity with ticketing systems and IT service management processes
  • Excellent verbal and written communication skills
  • Reliable transportation to travel between EBCAP locations as needed
  • Experience working within healthcare, nonprofit, or human services organizations
  • Familiarity with Electronic Health Record (EHR) systems such as NextGen or similar platforms
  • Exposure to ITIL principles and service management frameworks

Benefits
For Full-Time Employees Working 30-40 hours per week, EBCAP offers:
  • Subsidized, comprehensive medical (BCBSRI) and dental (Delta Dental) insurance plans
  • Supplemental vision insurance (Delta Dental)
  • Voluntary medical and dependent care flexible spending accounts
  • Up to 3% matching 403(b) retirement plan
  • Employer-paid life insurance
  • Generous paid time off including vacation, holidays, personal days, and sick time
  • Mileage reimbursement
  • Tuition reimbursement
  • Employer-paid professional development
  • Employee assistance program

Apply