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Information Technology Desktop Support Jobs in Rhode Island

TEKsystems

Desktop Support Technician

Providence, RI

$18 - $25/hr

Required Qualifications * 1+ years of Desktop Support, IT Support, Help Desk, or Refresh Technician experience. * Experience supporting Windows 10 and/or Windows 11 environments. * Hands-on ...

New

TEKsystems

Desktop Support Technician

Providence, RI

$18 - $25/hr

Required Qualifications * 1+ years of Desktop Support, IT Support, Help Desk, or Refresh Technician experience. * Experience supporting Windows 10 and/or Windows 11 environments. * Hands-on ...

New

Brown University

IT Support Consultant

Providence, RI · On-site

Position Purpose The IT Support Consultants provide advanced application, operating system, desktop and mobile hardware, audiovisual and other technology support to the Engineering community via a ...

Brown University

IT Support Consultant

Providence, RI · On-site

Position Purpose The IT Support Consultants provide advanced application, operating system, desktop and mobile hardware, audiovisual and other technology support to the Engineering community via a ...

Vatn Systems

IT Support Specialist

Bristol, RI

The IT Support Specialist II is the first point of contact for all IT support requests across the ... Required Qualifications * 2-3 years of experience in a help desk, desktop support, or technical ...

Vatn Systems

IT Support Specialist

Bristol, RI · On-site

The IT Support Specialist II is the first point of contact for all IT support requests across the ... Required Qualifications * 2-3 years of experience in a help desk, desktop support, or technical ...

Service Global, Inc

Desktop EUC L1

Johnston, RI · On-site

$20.50 - $26.25/hr

Manage desktop device (hardware, software, and connectivity) incidents through to resolution ... IT support team is available, like for MI calls. Requirements: * Knowledge and experience on ...

Teknor Apex

IT Support Technician I

Pawtucket, RI · On-site

$21 - $28.75/hr

The IT Support Technician I: * Provides first-line technical support for Windows workstations ... REQUIRED EXPERIENCE: * 2-3 years of Service Desk, desktop support, or related technical support ...

Teknor Apex Company

IT Support Technician I

Pawtucket, RI · On-site

$21 - $28.75/hr

The IT Support Technician I: * Provides first-line technical support for Windows workstations ... REQUIRED EXPERIENCE: * 2-3 years of Service Desk, desktop support, or related technical support ...

Syntricate Technologies

Helpdesk support

Providence, RI · On-site

$20.25 - $27.25/hr

Syntricate Technologies is seeking Helpdesk and Desktop Support professionals. The role involves providing support for helpdesk and desktop issues to ensure smooth operations for users.

Revel Staffing

IT Support Supervisor

Providence, RI · Remote

$80K - $115K/hr

We are seeking an experienced IT Support Supervisor to lead a remote team focused on IT training, application support, systems readiness, and end-user success. This role is ideal for a hands-on ...

U.S. Navy

IT Support Specialist

Ashaway, RI · On-site

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...

U.S. Navy

IT Support Specialist

Harmony, RI · On-site

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...

U.S. Navy

IT Support Specialist

Pascoag, RI · On-site

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...

U.S. Navy

IT Support Specialist

Cranston, RI · On-site

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...

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All JobsInformation Technology Desktop Support JobsInformation Technology Desktop Support Jobs in Rhode Island

Information Technology Desktop Support information

See Rhode Island salary details

$10

$23

$37

How much do information technology desktop support jobs pay per hour?

As of Aug 31, 2026, the average hourly pay for information technology desktop support in Rhode Island is $23.82, according to ZipRecruiter salary data. Most workers in this role earn between $18.85 and $26.59 per hour, depending on experience, location, and employer.

What is information technology desktop support?

Information Technology Desktop Support involves providing technical assistance to computer users within an organization. Desktop support professionals help resolve hardware and software issues, install and configure new systems, and ensure that workstations are running smoothly. They may also assist with troubleshooting network problems, setting up peripherals like printers, and providing guidance on cybersecurity best practices. Their goal is to minimize downtime and keep employees productive by quickly addressing technology-related problems.

What are the key skills and qualifications needed to thrive as an information technology desktop support specialist?

To thrive as an Information Technology Desktop Support specialist, you need strong troubleshooting skills, knowledge of operating systems (Windows, macOS, Linux), and typically a relevant certification such as CompTIA A+ or Microsoft Certified Desktop Support Technician (MCDST). Familiarity with remote support tools, ticketing systems, and common productivity software is essential. Excellent communication, patience, and customer service skills enable effective support and problem resolution. These abilities are crucial for ensuring minimal downtime, efficient issue resolution, and a positive user experience.

What are some common challenges faced in an information technology desktop support role, and how can they be effectively managed?

Information Technology Desktop Support professionals often encounter challenges such as managing high volumes of support tickets, handling urgent technical issues, and communicating effectively with users who have varying levels of technical knowledge. To manage these challenges, strong organizational and time-management skills are essential, as well as the ability to explain technical concepts in simple terms. Building rapport with users and collaborating closely with other IT team members can also help resolve issues efficiently and enhance the overall support experience.

What is the difference between Information Technology Desktop Support vs Network Support Specialist?

AspectInformation Technology Desktop SupportNetwork Support Specialist
CertificationsCompTIA A+, Microsoft CertifiedCompTIA Network+, Cisco CCNA
Work EnvironmentOffice, help desks, remote supportData centers, network operations centers, on-site
Job FocusEnd-user device troubleshooting, OS issuesNetwork infrastructure, connectivity issues
Industry UsageIT support teams across various industriesNetwork administration teams in organizations

While both roles support IT functions, Desktop Support primarily assists end-users with hardware and software issues, whereas Network Support Specialists focus on maintaining and troubleshooting network infrastructure. Understanding these differences helps in choosing the right career path or job search focus.

What are popular job titles related to Information Technology Desktop Support jobs in Rhode Island?

For Information Technology Desktop Support jobs in Rhode Island, the most frequently searched job titles are:

What job categories do people searching Information Technology Desktop Support jobs in Rhode Island look for?

The top searched job categories for Information Technology Desktop Support jobs in Rhode Island are:

What cities in Rhode Island are hiring for Information Technology Desktop Support jobs?

Cities in Rhode Island with the most Information Technology Desktop Support job openings:

Information Technology Desktop Support jobs near you
Infographic showing various Information Technology Desktop Support job openings in Rhode Island as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 17% Part Time, and 4% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $49,556 per year, or $23.8 per hour.

Desktop Support Technician

Providence, RI

Revel Staffing
Recruiting and Staffing Services • 1 - 10 employees
Learn more about Revel Staffingexternal

$78K - $108K/hr

Full-time

Posted 12 days ago

Job description

We are seeking a full-time Desktop Support Technician to support and maintain computer systems, desktops, software, hardware, and peripheral equipment. This position is responsible for installing, diagnosing, repairing, maintaining, and upgrading organizational technology while ensuring optimal workstation performance.

The Desktop Support Technician will troubleshoot technical issues in person, by phone, email, or work order, and provide timely end-user support across departments. The ideal candidate will have strong customer service skills, attention to detail, and excellent written, verbal, and interpersonal communication skills.

Responsibilities

  • Support and maintain desktop computers, laptops, software, hardware, and peripherals
  • Install, diagnose, repair, maintain, and upgrade computer systems and related equipment
  • Troubleshoot hardware, software, network, and user-access issues
  • Provide end-user assistance in person, by phone, email, or ticketing/work order system
  • Support Microsoft Windows, Office 365, and Electronic Medical Record systems
  • Assist with Cisco VOIP phone system support
  • Work with network cabling, jacks, printers, scanners, and other peripherals
  • Maintain inventory records and documentation for break/fix activity
  • Assist with training materials, user guides, and instructional documentation as needed
  • Collaborate with internal teams to resolve technical issues efficiently
  • Maintain confidentiality and follow healthcare privacy and security standards

Qualifications

  • Strong knowledge of PC and desktop hardware
  • Strong knowledge of Microsoft Windows, Office 365, and desktop software
  • Experience supporting Electronic Medical Record systems preferred
  • Hands-on hardware and software troubleshooting experience
  • Experience supporting computer equipment, peripherals, and network-connected devices
  • Strong analytical, research, and problem-solving skills
  • Excellent customer service and communication skills
  • High attention to detail and ability to document work accurately
  • Team-oriented with the ability to work in a collaborative healthcare environment
  • Some college-level coursework in computer science, information technology, or related field preferred
  • HIPAA training/certification required