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Desktop Manager Jobs in Rhode Island (NOW HIRING)

Service Global, Inc

Desktop EUC L1

Johnston, RI · On-site

$20.50 - $26.25/hr

Manage desktop device (hardware, software, and connectivity) incidents through to resolution. * Manage IMAC and deskside support services. * Manage hard- and soft-break fix services for laptops and ...

TEKsystems

Desktop Support Technician

Providence, RI

$18 - $25/hr

Provide Tier 1 desktop support for hospital employees, physicians, and administrative staff ... Maintain accurate inventory and asset management records. * Support device deployments in clinical ...

New

TEKsystems

Desktop Support Technician

Providence, RI · On-site

$18 - $25/hr

Provide Tier 1 desktop support for hospital employees, physicians, and administrative staff ... Maintain accurate inventory and asset management records. * Support device deployments in clinical ...

New

Citizens

Manager, Endpoint Engineering

Johnston, RI · On-site

$134K - $179K/yr

Significant experience in endpoint engineering, desktop operations, systems administration, infrastructure operations, vulnerability management, or a related technology function. * Experience leading ...

Citizens

Manager, Endpoint Engineering

Johnston, RI · On-site

$134K - $179K/yr

Significant experience in endpoint engineering, desktop operations, systems administration, infrastructure operations, vulnerability management, or a related technology function. * Experience leading ...

Citizens

Manager, Endpoint Engineering

Johnston, RI

$134K - $179K/yr

Significant experience in endpoint engineering, desktop operations, systems administration, infrastructure operations, vulnerability management, or a related technology function. * Experience leading ...

Citizens Bank

Manager, Endpoint Engineering

Johnston, RI · On-site

$134K - $179K/yr

Significant experience in endpoint engineering, desktop operations, systems administration, infrastructure operations, vulnerability management, or a related technology function. * Experience leading ...

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All JobsDesktop JobsDesktop Manager JobsDesktop Manager Jobs in Rhode Island

Desktop Manager information

See Rhode Island salary details

$20.6K

$81.9K

$123.4K

How much do desktop manager jobs pay per year?

As of Aug 30, 2026, the average yearly pay for desktop manager in Rhode Island is $81,877.00, according to ZipRecruiter salary data. Most workers in this role earn between $68,100.00 and $93,500.00 per year, depending on experience, location, and employer.

What is a desktop manager?

A Desktop Manager is an IT professional responsible for overseeing and maintaining an organization’s desktop computing environment. They manage desktop hardware and software, ensure systems are up-to-date and secure, and provide technical support to end users. Desktop Managers often lead a team of IT technicians, coordinate the deployment of new systems or upgrades, and develop policies for device management and security. Their role is crucial in making sure employees have reliable and efficient access to the computer resources they need to perform their jobs.

What are some typical challenges a desktop manager faces when overseeing an IT support team?

Desktop Managers often encounter challenges such as balancing quick response times with high-quality support, managing diverse hardware and software environments, and ensuring consistent application of security policies. They must also prioritize and delegate tasks effectively to their team, especially during periods of high demand or when multiple incidents occur simultaneously. Building strong communication between IT and end users is essential for resolving issues efficiently and maintaining satisfaction across the organization.

What are the key skills and qualifications needed to thrive as a desktop manager, and why are they important?

To thrive as a Desktop Manager, you need expertise in IT infrastructure, desktop support, and team management, typically supported by a bachelor’s degree in IT or a related field. Familiarity with enterprise systems like Microsoft Endpoint Manager, Active Directory, and certifications such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate are highly valued. Strong problem-solving, communication, and leadership skills distinguish high-performing Desktop Managers. These abilities ensure efficient desktop operations, high user satisfaction, and effective resolution of technical issues within organizations.

What is the difference between Desktop Manager vs Help Desk Technician?

AspectDesktop ManagerHelp Desk Technician
CredentialsIT certifications (e.g., CompTIA A+, Network+), management experienceBasic IT certifications, technical support training
Work EnvironmentOversees IT teams, manages desktop support operationsProvides frontline technical support to end-users
Employer & IndustryCorporate IT departments, managed service providersHelp desks, IT support centers, corporate environments

Desktop Managers focus on overseeing desktop support teams and managing IT infrastructure, while Help Desk Technicians handle direct technical support for end-users. Both roles require IT certifications, but Desktop Managers typically have more management experience and responsibilities.

Is desktop support a good entry level job?

Desktop support is often considered a suitable entry-level job because it provides foundational IT skills, such as troubleshooting hardware and software issues, and customer service experience. It typically requires basic knowledge of operating systems, networking, and common tools like remote support software, making it accessible for beginners in the IT field.

What are the most commonly searched types of Desktop jobs in Rhode Island?

The most popular types of Desktop jobs in Rhode Island are:

What are popular job titles related to Desktop Manager jobs in Rhode Island?

For Desktop Manager jobs in Rhode Island, the most frequently searched job titles are:

What job categories do people searching Desktop Manager jobs in Rhode Island look for?

The top searched job categories for Desktop Manager jobs in Rhode Island are:

What cities in Rhode Island are hiring for Desktop Manager jobs?

Cities in Rhode Island with the most Desktop Manager job openings:

Desktop Manager jobs near you
Infographic showing various Desktop Manager job openings in Rhode Island as of August 2026, with employment types broken down into 85% Full Time, 13% Part Time, and 2% Contract. Highlights an 83% Physical, 2% Hybrid, and 15% Remote job distribution, with an average salary of $81,877 per year, or $39.4 per hour.

Desktop EUC L1

Service Global, Inc

Johnston, RI • On-site

$20.50 - $26.25/hr

Full-time

Posted 8 days ago

Job description

Responsibilities:
  • Manage desktop device (hardware, software, and connectivity) incidents through to resolution.
  • Manage IMAC and deskside support services.
  • Manage hard- and soft-break fix services for laptops and desktops.
  • Provide Conference room support, Remote Desktop support and Event Support at the customer location
  • Provide standard and approved hardware and software (operating systems and standard office applications) support and maintenance on desktop (field user) devices for their entire lifecycle (including the remote management of desktop devices using appropriate tools).
  • Support, manage, optimize, and maintain the configuration and installation of the desktop to include, but not be limited to, patch updates and hardware replacements with spares provided by the vendor.
  • Analyze service desk calls for desktop devices and incident data to identify and advise customers of any potential user training requirements and automation.
  • Ensure that each desktop device is installed with the appropriate desktop image.
  • Manage desktop device (hardware and software) incidents through resolution.
  • Monitor security profiles and anti-virus software on all Desktop Devices and take appropriate action in the event of non-compliance with security requirements
  • Provide VIP support for deskside issues per contract and be the point of contact at the site for all IT-related issues if no other IT support team is available, like for MI calls.
Requirements:
  • Knowledge and experience on Windows 10/11 OS.
  • Experience in imaging Windows 11 imaging/reimaging experience using Pxe boot.
  • Worked on software installation using SCCM, Software Center, and manually.
  • Needed hands-on experience replacing batteries and working with Dell technicians on hardware break-fix.
  • Experience using Intune, AD, BitLocker.
  • Experience in Outlook administration.
  • Experience in Humanscale troubleshooting.
  • Experience working in places that are engineering firms, large companies.
  • Minimum 3-5 years of experience.
  • Good to have knowledge in AD and smart hands-and-feet support.
  • Good to have knowledge and experience of supporting MAC devices and tablets
  • Experience with Service management tool-e.g., ServiceNow
  • Should have good expertise on EUC tools, remote support tools, MS Office, and Outlook.
  • It is preferable to have a good understanding of Lync, VPN, and mobile device support.
  • Should be aware of ITIL process of Incident, Change, Problem, Service Request and related activities like spare and buffer stock management
  • Associate degree (A.A.) or equivalent from a three-year college or technical school with an emphasis in electronics is required; Bachelor's Degree preferred.

Mandatory Skills
Desktop/End-User Support/Break-fix/Desk-side/Basic Networking Skills/Windows, macOS, Hardware Troubleshooting (Laptops, Printers, Mobile Devices), IT Service Desk/Incident Management, Network & Compute Support, Software Installation & Upgrades, ITIL/IMAC

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