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Desktop Support Jobs in Woonsocket, RI (NOW HIRING)

Artech Information System LLC

desktop support

Boston, MA

$22 - $28/hr

ROLE :Desktop Support LOCATION: Boston,MA Duration:12 month+ Deskside Break/Fix troubleshooting and solutioning experience in larger corporate environments. The support platform is Microsoft OS ...

Artech Information System LLC

DESKTOP SUPPORT

Boston, MA

$22 - $28/hr

ROLE :Desktop Support LOCATION: Boston,MA Duration:12 month+ Deskside Break/Fix troubleshooting and solutioning experience in larger corporate environments. The support platform is Microsoft OS ...

Cornerstone

Desktop Support Manager

Boston, MA

The Manager, Desktop Support, is responsible for managing the day-to-day operations of Desktop Support for their assigned offices. The Manager partners with their counterpart to create full ...

Collabera

Desktop Support Speicalist

Mansfield, MA

Qualifications Provides phone and desktop support/consulting services and problem resolution. Images and Deploys computers for New Hires and Upgrades. Provides on-site desktop support services and ...

Programmers.io

Senior Desktop Support

Boston, MA · On-site

Senior Desktop Support provides on-site IT support for providers and practice managers in a clinical workspace operating as the face for IT. Primary Responsibilities: • Provide day-to-day IT suppor ...

The CCS Companies

Desktop Support Specialist

Norwood, MA · On-site

$24 - $29/hr

The Desktop Support Specialist is responsible for delivering high quality desktop support services to internal customers in specified facilities and external client liaisons. Working under the ...

Programmers.io

Senior Desktop Support

Boston, MA · On-site

Senior Desktop Support provides on-site IT support for providers and practice managers in a clinical workspace operating as the face for IT. Primary Responsibilities: • Provide day-to-day IT suppor ...

Avani Technology Solutions, Inc.

Desktop Support

Boston, MA · On-site

$22 - $28/hr

... IE 11, for the desktop image at the branch, Contact Center, Sitel and back offices. 7. Assist with problem resolution during the testing of branch, Contact Center, Sitel and back office web ...

Heunets

BOSTON, MA - DESKTOP SUPPORT

Boston, MA

$22 - $28/hr

We are seeking a skilled Desktop Support Technician to join our team as a 1099 independent contractor. Desktop Technician will provide day to day local\remote desktop support, receive inbound calls ...

ActBlue

Desktop Support Associate II

Boston, MA · On-site

$24 - $28/hr

The Desktop Support Associate II is the go-to technical resource for ActBlue staff working remotely across the country and in our Boston-area office. This role combines high-touch end-user support ...

ActBlue

Desktop Support Associate II

Boston, MA · On-site +1

$24 - $28/hr

The Desktop Support Associate II is the go-to technical resource for ActBlue staff working remotely across the country and in our Boston-area office. This role combines high-touch end-user support ...

Goodwin

Desktop Support Analyst

Boston, MA · On-site

$25.25 - $34/hr

As the Desktop Support Analyst, you will be responsible for providing high-quality desktop, mobile device and applications support for attorneys andprofessional staff, both locally in the office and ...

Teleflex

Desktop Support Administrator

Mansfield, MA · On-site

Position Summary This Desktop Support Administrator role provides on-site technical support to a regional office and assists with tickets from locations across the US, MX, and Europe. The incumbent ...

Teleflex

Desktop Support Administrator

Mansfield, MA

$87K - $131K/yr

Position Summary This Desktop Support Administrator role provides on-site technical support to a regional office and assists with tickets from locations across the US, MX, and Europe. The incumbent ...

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All JobsDesktop Support JobsDesktop Support Jobs in Woonsocket, RI

Desktop Support information

See Woonsocket, RI salary details

$13

$22

$31

How much do desktop support jobs pay per hour?

As of Jul 26, 2026, the average hourly pay for desktop support in Woonsocket, RI is $22.00, according to ZipRecruiter salary data. Most workers in this role earn between $18.65 and $23.70 per hour, depending on experience, location, and employer.

What are some common challenges faced by Desktop Support professionals, and how can they be overcome?

Desktop Support professionals often encounter challenges such as troubleshooting complex technical issues under time pressure, managing high volumes of support tickets, and communicating with users who have varying levels of technical knowledge. To overcome these, it's important to prioritize tasks effectively, develop strong problem-solving skills, and maintain clear, patient communication with end-users. Continuous learning about new technologies and common system updates can also help Desktop Support staff stay ahead of recurring issues and provide efficient solutions.

What are the key skills and qualifications needed to thrive as a Desktop Support specialist, and why are they important?

To thrive as a Desktop Support specialist, you need a solid understanding of computer hardware, operating systems, and troubleshooting techniques, often supported by a relevant IT degree or certifications like CompTIA A+ or Microsoft Certified Desktop Support Technician (MCDST). Familiarity with ticketing systems, remote desktop tools, and Active Directory is commonly required in this role. Strong communication, patience, and problem-solving abilities help you effectively assist users and resolve technical issues. These skills are crucial for minimizing downtime, ensuring smooth IT operations, and providing excellent user support in any organization.

What Is a Desktop Support Job?

A desktop support job involves helping users to solve problems they may be having with their computers. Desktop support often requires you to help users with both hardware and software issues. This help comes in the form of walking the user through basic troubleshooting or by taking control of the terminal through remote computer desktop software. A desktop support worker specializes in troubleshooting desktops, laptops, and mobile devices. Typically, your duties include speaking to customers through a headset, listening to their issue, and recommending a course of action.

What is the work of desktop support?

Desktop support professionals troubleshoot, repair, and maintain computer hardware, software, and network issues for users. They often assist with installing systems, configuring devices, and providing technical help, typically working in office environments and using tools like remote support software. Strong problem-solving skills and knowledge of operating systems are essential for this role.

What is the difference between Desktop Support vs Help Desk Technician?

AspectDesktop SupportHelp Desk Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA A+, ITIL
Work EnvironmentOn-site, hands-on troubleshootingRemote or on-site, customer support
Primary ResponsibilitiesFixing hardware/software issues, maintaining desktopsResponding to user inquiries, ticket management
Industry UsageIT support teams, corporate environmentsHelp desks, IT service providers

While both roles support end-users with technical issues, Desktop Support focuses on hands-on hardware and software troubleshooting on desktops, often on-site. Help Desk Technicians primarily handle user inquiries via phone or remote access, managing support tickets. Both roles require similar certifications and are integral to IT support teams, but their daily tasks and work environments differ slightly.

What are Desktop Support professionals?

Desktop Support professionals are IT specialists who provide technical assistance and support for computer systems, hardware, and software within an organization. They help users troubleshoot issues, install and configure equipment, and maintain the smooth operation of desktops, laptops, and related peripherals. Their responsibilities often include resolving technical problems, setting up new devices, and ensuring security protocols are followed. Desktop Support professionals play a crucial role in minimizing downtime and keeping employees productive.

Is helpdesk a good entry-level IT job?

Helpdesk roles in desktop support are considered good entry-level IT jobs because they provide foundational experience in troubleshooting hardware and software issues, customer service, and using tools like ticketing systems. These positions often require basic technical knowledge and certifications such as CompTIA A+ and can serve as a stepping stone to more advanced IT roles.

How do I get into desktop support?

To enter a desktop support role, candidates typically need a high school diploma or equivalent, along with basic knowledge of computer hardware, operating systems, and troubleshooting skills. Certifications such as CompTIA A+ can improve job prospects, and experience with common tools like remote support software is beneficial. Entry-level positions often require strong communication skills and the ability to work in a team environment.

What are the career paths in desktop support?

Career paths in desktop support typically start with entry-level roles such as help desk technician or support specialist. With experience, professionals can advance to positions like systems administrator, network technician, or IT manager, often gaining certifications such as CompTIA A+ or Network+ to support career growth. Specializing in areas like cybersecurity or cloud services can also open new opportunities within IT support roles.
More about Desktop Support jobs
What cities near Woonsocket, RI are hiring for Desktop Support jobs? Cities near Woonsocket, RI with the most Desktop Support job openings:
Desktop Support jobs near you
Infographic showing various Desktop Support job openings in Woonsocket, RI as of July 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $45,770 per year, or $22 per hour.
Desktop Support Engineer

Desktop Support Engineer

Procom Consultants Group

West Bridgewater, MA

Contractor

Posted 19 hours ago

Job description

Company Description

Procom is a leading provider of professional IT services and staffing to businesses and governments in Canada.
With revenues over $500 million, the Branham Group has recognized Procom as the 3rd largest professional services firm in Canada and is now the largest "Canadian-Owned" IT staffing/consulting company.
Procom's areas of staffing expertise include:
Application Development
Project Management
Quality Assurance
Business/Systems Analysis
Datawarehouse & Business Intelligence
Infrastructure & Network Services
Risk Management & Compliance
Business Continuity & Disaster Recovery
Security & Privacy
Specialties Contract Staffing (Staff Augmentation)
Permanent Placement (Staff Augmentation)
ICAP (Contractor Payroll)
Flextrack (Vendor Management System)

Job Description

Desktop Support Engineer

On behalf of our client, Procom Services is searching for a Desktop Support Engineer for a contract opportunity in West Bridgewater, MA

Desktop Support Engineer Job Details

3-5 years industry hardware and software experience with Dell, HP and Lenovo laptops and desktops 1-2 years' experience with local and network printers including HP and Xerox Software Support experience with Microsoft: o Windows OS 7/8/10 o Windows Office Suite, Visio, Project, Exchange (Mail) Software Support experience with Adobe, Java and others Excellent communication skills - both written and verbal Excellent diagnostic and troubleshooting skills Familiar with Conference Room hardware - projector and white board Familiar with patching and resolving network issues, mapping network printers One industry certification is requested (A+, Net+, MCP)

Desktop Support Engineer Start Date

ASAP

Desktop Support Engineer Assignment Length

4+ months

Additional Information

All your information will be kept confidential according to EEO guidelines. Please send your resume in Word format only. 

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