Excellent customer service and communicationskills including providing VIP support * Experience supporting large Windows-basedenvironments to desktop level with emphasis on Win 7 OS / office 2010 as ...
Sybex Support Services
16 Sybex Support Services Jobs Hiring Near You
Excellent customer service and communicationskills including providing VIP support * Experience supporting large Windows-basedenvironments to desktop level with emphasis on Win 7 OS / office 2010 as ...
Service Now Tool, Active Directory, SCCM (Microsoft Configuration Manager). Imaging / autopilot, Intune / iPhones, Office 365, Windows10 / 11, Video Conference room support. Printer Issues, Hardware ...
Service Now Tool, Active Directory, SCCM (Microsoft Configuration Manager). Imaging / autopilot, Intune / iPhones, Office 365, Windows10 / 11, Video Conference room support. Printer Issues, Hardware ...
Desktop Support Engineer
Beatty, NV · On-site
Deskside Support Services includes the following: o Problem source identification and preventive maintenance. o Problem determination and problem resolution/closure. o Answering "how to" questions ...
Desktop Support Engineer
Beatty, NV · On-site
Deskside Support Services includes the following: o Problem source identification and preventive maintenance. o Problem determination and problem resolution/closure. o Answering "how to" questions ...
Desktop Support Engineer
New Century, KS · On-site
Service Now Tool, Active Directory, SCCM (Microsoft Configuration Manager). Imaging / autopilot, Intune / iPhones, Office 365, Windows10 / 11, Video Conference room support. Printer Issues, Hardware ...
Desktop Support Engineer
New Century, KS · On-site
Service Now Tool, Active Directory, SCCM (Microsoft Configuration Manager). Imaging / autopilot, Intune / iPhones, Office 365, Windows10 / 11, Video Conference room support. Printer Issues, Hardware ...
Desktop Support Engineer L1
Reedsburg, WI · On-site
Collaborate with other IT Services Data Centerand Network Infrastructure teams * Install, maintain ... Experience with Remote Support technologiessuch as Remote Desktop (Microsoft), Apple Remote Desktop ...
Desktop Support Engineer L1
Reedsburg, WI · On-site
Collaborate with other IT Services Data Centerand Network Infrastructure teams * Install, maintain ... Experience with Remote Support technologiessuch as Remote Desktop (Microsoft), Apple Remote Desktop ...
L2 Desktop Support Engineer
Waimea, HI · On-site
... service skills. * Adaptable and flexible in a fast-changing industry and work environment ... support.
L2 Desktop Support Engineer
Waimea, HI · On-site
... service skills. * Adaptable and flexible in a fast-changing industry and work environment ... support.
Desktop Support Engineer
Hicksville, NY · On-site
Tasks include but are not limited to hardware troubleshooting and upgrades, AV troubleshooting and support, offering a 'White Glove'/VIP service and support relating to sales, installation and ...
Desktop Support Engineer
Hicksville, NY · On-site
Tasks include but are not limited to hardware troubleshooting and upgrades, AV troubleshooting and support, offering a 'White Glove'/VIP service and support relating to sales, installation and ...
MAC Technical Support Engineer We are seeking a talented and dedicated MAC Technical Support Engineer to join our dynamic team. The successful candidate will be responsible for providing exceptional ...
MAC Technical Support Engineer We are seeking a talented and dedicated MAC Technical Support Engineer to join our dynamic team. The successful candidate will be responsible for providing exceptional ...
IT Desktop Support
Phoenix, AZ · On-site
Collaborate with other IT Services Data Centerand Network Infrastructure teams * Install, maintain ... Experience with Remote Support technologiessuch as Remote Desktop (Microsoft), Apple Remote Desktop ...
IT Desktop Support
Phoenix, AZ · On-site
Collaborate with other IT Services Data Centerand Network Infrastructure teams * Install, maintain ... Experience with Remote Support technologiessuch as Remote Desktop (Microsoft), Apple Remote Desktop ...
Service Now Tool, Active Directory, SCCM (Microsoft Configuration Manager). Imaging / autopilot, Intune / iPhones, Office 365, Windows10 / 11, Video Conference room support. Printer Issues, Hardware ...
Service Now Tool, Active Directory, SCCM (Microsoft Configuration Manager). Imaging / autopilot, Intune / iPhones, Office 365, Windows10 / 11, Video Conference room support. Printer Issues, Hardware ...
Service Now ticketing Diagnosing and repairing Windows desktop and laptop. Break Fix - Component level PC peripherals repair and Concierge type customer service. Receives and processes user ...
Service Now ticketing Diagnosing and repairing Windows desktop and laptop. Break Fix - Component level PC peripherals repair and Concierge type customer service. Receives and processes user ...
Freelancer Desktop support technician
NJ · On-site
$21.25 - $27/hr
Collaborate with other IT Services Data Centerand Network Infrastructure teams * Install, maintain ... Experience with Remote Support technologiessuch as Remote Desktop (Microsoft), Apple Remote Desktop ...
Freelancer Desktop support technician
NJ · On-site
$21.25 - $27/hr
Collaborate with other IT Services Data Centerand Network Infrastructure teams * Install, maintain ... Experience with Remote Support technologiessuch as Remote Desktop (Microsoft), Apple Remote Desktop ...
Desktop OSS support engineer
Colchester, VT · On-site
$20.25 - $25.75/hr
Service Now Tool, Active Directory, SCCM (Microsoft Configuration Manager). Imaging / autopilot, Intune / iPhones, Office 365, Windows10 / 11, Video Conference room support. Printer Issues, Hardware ...
Desktop OSS support engineer
Colchester, VT · On-site
$20.25 - $25.75/hr
Service Now Tool, Active Directory, SCCM (Microsoft Configuration Manager). Imaging / autopilot, Intune / iPhones, Office 365, Windows10 / 11, Video Conference room support. Printer Issues, Hardware ...
Freelancer Network Engineer
Atlanta, GA · On-site
Responds to telephone calls, email, service tickets, and dispatched requests for technical support * Documents, tracks and monitors the problem to ensure a timely resolution within an effected SLA ...
Freelancer Network Engineer
Atlanta, GA · On-site
Responds to telephone calls, email, service tickets, and dispatched requests for technical support * Documents, tracks and monitors the problem to ensure a timely resolution within an effected SLA ...
AV / VC Technician
Manhattan, NY · On-site
Job Summary (List Format): - Manage and support Audio Visual (AV) and Unified Communications (UC) systems across global offices (NY, London, Paris, Hong Kong) - Lead AV/UC projects, including ...
AV / VC Technician
Manhattan, NY · On-site
Job Summary (List Format): - Manage and support Audio Visual (AV) and Unified Communications (UC) systems across global offices (NY, London, Paris, Hong Kong) - Lead AV/UC projects, including ...
Extreme Network Engineer
Chandler, AZ · On-site
At least 10 years of experience in networking • Ability to work as a technician, including installing and connecting network devices • Configuration of CISCO and Extreme switches via CLI and NMS ...
Extreme Network Engineer
Chandler, AZ · On-site
At least 10 years of experience in networking • Ability to work as a technician, including installing and connecting network devices • Configuration of CISCO and Extreme switches via CLI and NMS ...
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Contractor
Posted 4 days ago
Job description
Exp: 2+ years
Base Skill Set :
Duties & Responsibilities:
Provide support on Client Windows platform, for desktop/end user technologies, collaboration tools, and mobile technologies and printing, this includes the laptop/mobile devices all, video conferencing, network/remote access this positionworks collaboratively with the Service Desk for end user break/fix and other support functions.
Duties shall include, but not be limited to:
Base Requirements
Base Skill Set :
- A+ Certification or equivalent experience
- Good working knowledge of Active Directory
- 2+ years' experience providing technical support in a fast paced and constantly changingenvironment up to executive management level.
- Excellent customer service and communicationskills including providing VIP support
- Experience supporting large Windows-basedenvironments to desktop level with emphasis on Win 7 OS / office 2010 as well as Win 8 andO365
- Advanced knowledge of Microsoft Office suite of applications
- Support of End User for video conferencing units. Support of mobile devices
Duties & Responsibilities:
Provide support on Client Windows platform, for desktop/end user technologies, collaboration tools, and mobile technologies and printing, this includes the laptop/mobile devices all, video conferencing, network/remote access this positionworks collaboratively with the Service Desk for end user break/fix and other support functions.
Duties shall include, but not be limited to:
- Diagnosing and troubleshooting desktop system,printer and operating problems
- Consulting and instructing users on hardware andsoftware questions/issues
- Collaborate with other IT Services Data Centerand Network Infrastructure teams
- Install, maintain and upgrade equipment and itsassociated infrastructure
- Runs diagnostic tests to isolate system problemsas well as proactive activities
- Operating Systems Windows, OS-X
- MS Office (Windows and knowledge of Mac)software
- Experience with Remote Support technologiessuch as Remote Desktop (Microsoft), Apple Remote Desktop, VNC
- Hands on experience removing viruses and spyware using various tools (Windows) Identifies, researches, and resolves technical problems including forming an RCA
- Responds to telephone calls, email, service tickets, and dispatched requests for technical support
- Documents, tracks and monitors the problem to ensure a timely resolution within an effected SLA window
Base Requirements
-
- Excellent written and verbal communication and customer service skills with proven ability towork in fast paced environments
- Commercial experience in an IT support technician role that includes 2 years of technical support experience in a hybrid Windows and MAC environment
- Experience in working with a helpdesk operation,to include Windows and Mac clients
- 2 years' Experience with mobile applications/products including: iPhone, iPad, and Android Platforms Expertise in iPad / iPhone
- Self-starter that is able to collaborate actively withothers in a cross-functional team
- Proven attention to detail and high standards for quality
- Excellent organizational/administrative/technicalskills with agility to re-prioritize as necessary
- Skilled in documenting written troubleshootingsteps and instructions
- Business professional attire
About Sybex Support Services
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