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Desktop Support Jobs in Woonsocket, RI (NOW HIRING)

Arrowstreet Capital

Senior Desktop Engineer

Boston, MA

$120K - $310K/yr

Support the strategy and evolution of Desktop-as-a-Service (DaaS) platformsfor secure access ... Developautomation solutions using PowerShell, APIs, and related technologies to improveefficiency ...

Ropes & Gray

Senior Desktop Engineer

Boston, MA

The Senior Desktop Engineer will collaborate with various stakeholders to ensure the stability ... Configure and support modern endpoint technologies * Administer Microsoft 365 applications and ...

Procom Services

Desktop Services Engineer

Boston, MA · On-site

Support is provided in a timely manner in accordance to published SLAs while maintaining a high level of customer satisfactions. Provide Level-2 technical support for supported desktops, laptops, and ...

Brown University

IT Support Consultant

Providence, RI · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Position Purpose The IT Support Consultants provide advanced application, operating system, desktop and mobile hardware, audiovisual and other technology support to the Engineering community via a ...

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All JobsDesktop Support JobsDesktop Support Jobs in Woonsocket, RI

Desktop Support information

See Woonsocket, RI salary details

$13

$22

$31

How much do desktop support jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for desktop support in Woonsocket, RI is $22.00, according to ZipRecruiter salary data. Most workers in this role earn between $18.65 and $23.70 per hour, depending on experience, location, and employer.

What is a desktop support?

A desktop support job involves helping users to solve problems they may be having with their computers. Desktop support often requires you to help users with both hardware and software issues. This help comes in the form of walking the user through basic troubleshooting or by taking control of the terminal through remote computer desktop software. A desktop support worker specializes in troubleshooting desktops, laptops, and mobile devices. Typically, your duties include speaking to customers through a headset, listening to their issue, and recommending a course of action.

What does a desktop support professional do?

Desktop Support professionals are IT specialists who provide technical assistance and support for computer systems, hardware, and software within an organization. They help users troubleshoot issues, install and configure equipment, and maintain the smooth operation of desktops, laptops, and related peripherals. Their responsibilities often include resolving technical problems, setting up new devices, and ensuring security protocols are followed. Desktop Support professionals play a crucial role in minimizing downtime and keeping employees productive.

What are some common challenges faced by desktop support professionals, and how can they be overcome?

Desktop Support professionals often encounter challenges such as troubleshooting complex technical issues under time pressure, managing high volumes of support tickets, and communicating with users who have varying levels of technical knowledge. To overcome these, it's important to prioritize tasks effectively, develop strong problem-solving skills, and maintain clear, patient communication with end-users. Continuous learning about new technologies and common system updates can also help Desktop Support staff stay ahead of recurring issues and provide efficient solutions.

What is the difference between Desktop Support vs Help Desk Technician?

AspectDesktop SupportHelp Desk Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA A+, ITIL
Work EnvironmentOn-site, hands-on troubleshootingRemote or on-site, customer support
Primary ResponsibilitiesFixing hardware/software issues, maintaining desktopsResponding to user inquiries, ticket management
Industry UsageIT support teams, corporate environmentsHelp desks, IT service providers

While both roles support end-users with technical issues, Desktop Support focuses on hands-on hardware and software troubleshooting on desktops, often on-site. Help Desk Technicians primarily handle user inquiries via phone or remote access, managing support tickets. Both roles require similar certifications and are integral to IT support teams, but their daily tasks and work environments differ slightly.

What is the career path for desktop support?

The career path for a desktop support technician typically starts with entry-level roles providing technical assistance and troubleshooting. With experience, professionals can advance to roles such as systems administrator, network technician, or IT support specialist, often gaining certifications like CompTIA A+ or Network+ to enhance their prospects. Further progression may lead to IT manager or specialized roles in cybersecurity or infrastructure management.

What is the work of desktop support?

Desktop support involves assisting users with hardware, software, and network issues on their computers. Support technicians troubleshoot problems, install updates, configure devices, and ensure systems run smoothly, often using remote tools and technical knowledge. The role requires good communication skills and familiarity with operating systems like Windows or macOS.
More about Desktop Support jobs

What cities near Woonsocket, RI are hiring for Desktop Support jobs?

Cities near Woonsocket, RI with the most Desktop Support job openings:

Desktop Support jobs near you
Infographic showing various Desktop Support job openings in Woonsocket, RI as of August 2026, with employment types broken down into 1% As Needed, 67% Full Time, 26% Part Time, 5% Contract, and 1% Nights. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $45,770 per year, or $22 per hour.

EUC/Desktop Engineer

Tata Consultancy Service Limited

Boston, MA • On-site

$60K - $65K/yr

Full-time

Re-posted 26 days ago

Job description

EUC/Desktop Engineer
Education & Experience
• 2+ years of experience in desktop support, field services, or similar technical support role
• Experience supporting Windows and Mac operating systems
• Familiarity with mobile device management (MDM) platforms (Intune,)
Technical Skills
• Strong knowledge of Windows 10/11, macOS, and VDI environment
• Proficiency with Microsoft 365 applications (Outlook, Teams, OneDrive, SharePoint)
• Understanding of Active Directory, DNS, DHCP, and network troubleshooting
• Experience with remote support tools and ITSM platforms (ServiceNow preferred)
• Hardware troubleshooting and repair skills for desktops, laptops, and peripherals
Soft Skills
• Excellent customer service and interpersonal communication skills
• Strong problem-solving abilities with attention to detail
• Ability to work independently and manage time effectively
• Professional demeanor and ability to maintain confidentiality
• Flexibility to adapt to changing priorities and work schedules
Key Responsibilities
Technical Support & Troubleshooting
• Provide on-site technical support for desktops, laptops, printers, peripherals, and mobile devices
• Diagnose and resolve hardware, software, and network connectivity issues
• Perform equipment installations, configurations, and upgrades
• Execute break-fix activities including hardware replacements and repairs
• Support conference room technology, audiovisual equipment, and collaboration tools
Service Delivery & Customer Experience
• Respond to service requests and incidents in accordance with SLA requirements
• Deliver white-glove service for executive and VIP users
• Communicate technical information clearly to non-technical users
• Provide on-site assistance during new hire onboarding and technology transitions
• Ensure positive end-user experience through proactive communication and timely resolution
Asset & Inventory Management
• Maintain accurate inventory of IT equipment and accessories
• Perform asset tagging, tracking, and documentation in ServiceNow CMDB
• Coordinate equipment staging, imaging, and deployment
• Manage equipment refresh cycles and decommissioning activities
• Ensure compliance w ith asset management policies and procedures
Incident & Request Management
• Log, track, and resolve incidents and service requests in ServiceNow
• Escalate complex issues to appropriate support teams (L2/L3) with detailed documentation
• Follow standard operating procedures and knowledge base articles
• Contribute to knowledge base by documenting solutions and troubleshooting steps
• Participate in incident and problem management processes
Collaboration & Coordination
• Coordinate with remote support teams, vendors, and other IT groups
• Support technology rollouts, migrations, and special projects
• Participate in site walks and proactive equipment health checks
• Assist with disaster recovery and business continuity activities
• Provide coverage across multiple facilities as needed
Physical Requirements & Work Environment
• Ability to lift and carry equipment up to 50 lbs
• Frequent standing, walking, bending, and reaching
• Availability for occasional after-hours or weekend support
Salary Range- $60,000-$65,000 a year
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