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Desktop Support Jobs in Cranston, RI (NOW HIRING)

Collabera

Desktop Support Speicalist

Mansfield, MA

Qualifications Provides phone and desktop support/consulting services and problem resolution. Images and Deploys computers for New Hires and Upgrades. Provides on-site desktop support services and ...

TEKsystems

Desktop Support Technician

Providence, RI · On-site

$18 - $25/hr

Overview We are seeking a Tier 1 Desktop Support / Refresh Technician to support a large healthcare environment. This individual will be responsible for deploying, imaging, upgrading, and ...

New

TEKsystems

Desktop Support Technician

Providence, RI

$18 - $25/hr

Overview We are seeking a Tier 1 Desktop Support / Refresh Technician to support a large healthcare environment. This individual will be responsible for deploying, imaging, upgrading, and ...

New

Service Global, Inc

Desktop EUC L1

Johnston, RI · On-site

$20.50 - $26.25/hr

Manage IMAC and deskside support services. * Manage hard- and soft-break fix services for laptops and desktops. * Provide Conference room support, Remote Desktop support and Event Support at the ...

Syntricate Technologies

Helpdesk support

Providence, RI · On-site

$20.25 - $27.25/hr

Syntricate Technologies is seeking Helpdesk and Desktop Support professionals. The role involves providing support for helpdesk and desktop issues to ensure smooth operations for users.

PURVIS

System Administrator (202607)

Newport, RI · On-site

This individual should have hands-on experience with Windows and Linux systems, desktop support, system troubleshooting, patching, virtualization, and cybersecurity requirements. The successful ...

Brown University

IT Support Consultant

Providence, RI · On-site

Position Purpose The IT Support Consultants provide advanced application, operating system, desktop and mobile hardware, audiovisual and other technology support to the Engineering community via a ...

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Desktop Support information

See Cranston, RI salary details

$13

$22

$32

How much do desktop support jobs pay per hour?

As of Aug 30, 2026, the average hourly pay for desktop support in Cranston, RI is $22.46, according to ZipRecruiter salary data. Most workers in this role earn between $19.04 and $24.23 per hour, depending on experience, location, and employer.

What is a desktop support?

A desktop support job involves helping users to solve problems they may be having with their computers. Desktop support often requires you to help users with both hardware and software issues. This help comes in the form of walking the user through basic troubleshooting or by taking control of the terminal through remote computer desktop software. A desktop support worker specializes in troubleshooting desktops, laptops, and mobile devices. Typically, your duties include speaking to customers through a headset, listening to their issue, and recommending a course of action.

What does a desktop support professional do?

Desktop Support professionals are IT specialists who provide technical assistance and support for computer systems, hardware, and software within an organization. They help users troubleshoot issues, install and configure equipment, and maintain the smooth operation of desktops, laptops, and related peripherals. Their responsibilities often include resolving technical problems, setting up new devices, and ensuring security protocols are followed. Desktop Support professionals play a crucial role in minimizing downtime and keeping employees productive.

What are some common challenges faced by desktop support professionals, and how can they be overcome?

Desktop Support professionals often encounter challenges such as troubleshooting complex technical issues under time pressure, managing high volumes of support tickets, and communicating with users who have varying levels of technical knowledge. To overcome these, it's important to prioritize tasks effectively, develop strong problem-solving skills, and maintain clear, patient communication with end-users. Continuous learning about new technologies and common system updates can also help Desktop Support staff stay ahead of recurring issues and provide efficient solutions.

What is the difference between Desktop Support vs Help Desk Technician?

AspectDesktop SupportHelp Desk Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA A+, ITIL
Work EnvironmentOn-site, hands-on troubleshootingRemote or on-site, customer support
Primary ResponsibilitiesFixing hardware/software issues, maintaining desktopsResponding to user inquiries, ticket management
Industry UsageIT support teams, corporate environmentsHelp desks, IT service providers

While both roles support end-users with technical issues, Desktop Support focuses on hands-on hardware and software troubleshooting on desktops, often on-site. Help Desk Technicians primarily handle user inquiries via phone or remote access, managing support tickets. Both roles require similar certifications and are integral to IT support teams, but their daily tasks and work environments differ slightly.

What is the career path for desktop support?

The career path for a desktop support technician typically starts with entry-level roles providing technical assistance and troubleshooting. With experience, professionals can advance to roles such as systems administrator, network technician, or IT support specialist, often gaining certifications like CompTIA A+ or Network+ to enhance their prospects. Further progression may lead to IT manager or specialized roles in cybersecurity or infrastructure management.

What is the work of desktop support?

Desktop support involves assisting users with hardware, software, and network issues on their computers. Support technicians troubleshoot problems, install updates, configure devices, and ensure systems run smoothly, often using remote tools and technical knowledge. The role requires good communication skills and familiarity with operating systems like Windows or macOS.
More about Desktop Support jobs

What are the most commonly searched types of Desktop Support jobs in Cranston, RI?

The most popular types of Desktop Support jobs in Cranston, RI are:

What job categories do people searching Desktop Support jobs in Cranston, RI look for?

The top searched job categories for Desktop Support jobs in Cranston, RI are:

What cities near Cranston, RI are hiring for Desktop Support jobs?

Cities near Cranston, RI with the most Desktop Support job openings:

Desktop Support jobs near you
Infographic showing various Desktop Support job openings in Cranston, RI as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 23% Part Time, and 4% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $46,718 per year, or $22.5 per hour.

Desktop Support Technician

Revel Staffing

Providence, RI

$78K - $108K/hr

Full-time

Posted 11 days ago

Job description

We are seeking a full-time Desktop Support Technician to support and maintain computer systems, desktops, software, hardware, and peripheral equipment. This position is responsible for installing, diagnosing, repairing, maintaining, and upgrading organizational technology while ensuring optimal workstation performance.

The Desktop Support Technician will troubleshoot technical issues in person, by phone, email, or work order, and provide timely end-user support across departments. The ideal candidate will have strong customer service skills, attention to detail, and excellent written, verbal, and interpersonal communication skills.

Responsibilities

  • Support and maintain desktop computers, laptops, software, hardware, and peripherals
  • Install, diagnose, repair, maintain, and upgrade computer systems and related equipment
  • Troubleshoot hardware, software, network, and user-access issues
  • Provide end-user assistance in person, by phone, email, or ticketing/work order system
  • Support Microsoft Windows, Office 365, and Electronic Medical Record systems
  • Assist with Cisco VOIP phone system support
  • Work with network cabling, jacks, printers, scanners, and other peripherals
  • Maintain inventory records and documentation for break/fix activity
  • Assist with training materials, user guides, and instructional documentation as needed
  • Collaborate with internal teams to resolve technical issues efficiently
  • Maintain confidentiality and follow healthcare privacy and security standards

Qualifications

  • Strong knowledge of PC and desktop hardware
  • Strong knowledge of Microsoft Windows, Office 365, and desktop software
  • Experience supporting Electronic Medical Record systems preferred
  • Hands-on hardware and software troubleshooting experience
  • Experience supporting computer equipment, peripherals, and network-connected devices
  • Strong analytical, research, and problem-solving skills
  • Excellent customer service and communication skills
  • High attention to detail and ability to document work accurately
  • Team-oriented with the ability to work in a collaborative healthcare environment
  • Some college-level coursework in computer science, information technology, or related field preferred
  • HIPAA training/certification required