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Remote Desktop Support Jobs in Rhode Island (NOW HIRING)

First Citizens Bank

Systems Engineer III

Carolina, RI · Remote

Overview This is a remote role that may only be hired in the following location(s): Arizona, North ... Troubleshooting and Support: Handle escalations, diagnose and resolve complex system and desktop ...

Harris

Remote Care Management - CMA

Carolina, RI · Remote

We believe every patient with chronic disease deserves consistent check-ins, follow-up, and support ... High Speed Internet and Desktop or Laptop computer (Has to be operation system of Windows or Mac ...

First Citizens Bank

Systems Engineer III

Carolina, RI · On-site

Overview This is a remote role that may only be hired in the following location(s): Arizona, North ... Provide support for desktop-related projects, including operating system upgrades, deployments, and ...

First Citizens Bank

Lead Software Engineer

Carolina, RI · Hybrid

$130K - $160K/yr

Supports productions systems by resolving complicated issues and ensuring ongoing functionality. Serves as a technical expert and may provide a leadership role for less experienced associates in the ...

First Citizens Bank

Lead Software Engineer

Carolina, RI · Hybrid

$130K - $160K/yr

Supports productions systems by resolving complicated issues and ensuring ongoing functionality. Serves as a technical expert and may provide a leadership role for less experienced associates in the ...

First Citizens Bank

Senior Cloud Engineer

Carolina, RI

$140K - $170K/yr

Provide hands-on support for cloud infrastructure, develop Infrastructure as Code solutions, and assist application teams with cloud adoption. Proficiency in scripting, cloud architecture, and ...

First Citizens Bank

Senior Cloud Engineer

Carolina, RI · Remote

$56 - $74.75/hr

Members of this team participate in major incident escalation support and provide technical ... Azure Virtual Desktop * Azure Kubernetes Service Networking Deep expertise in Azure networking ...

Citizens Bank

Appraisal Analyst II

Providence, RI · On-site +1

This role supports safe and sound lending by evaluating the adequacy, appropriateness, and risk ... Desktop appraisals * Evaluations and other policy-approved alternative valuations * Review ...

Citizens

Appraisal Analyst II

Providence, RI · On-site +1

This role supports safe and sound lending by evaluating the adequacy, appropriateness, and risk ... Desktop appraisals * Evaluations and other policyapproved alternative valuations * Review ...

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Remote Desktop Support information

See Rhode Island salary details

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How much do remote desktop support jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for remote desktop support in Rhode Island is $26.44, according to ZipRecruiter salary data. Most workers in this role earn between $20.24 and $30.14 per hour, depending on experience, location, and employer.

What is remote desktop support?

Remote desktop support jobs involve assisting users with technical issues related to their computers and software, typically from a remote location. Professionals in this role use specialized tools to access users’ devices, diagnose problems, and resolve issues such as software errors, connectivity problems, or system updates. They often provide guidance over the phone, chat, or email, helping users navigate technical challenges without needing to be physically present. These roles are commonly found in IT departments, managed service providers, or helpdesk environments. Remote desktop support is essential for businesses with distributed teams or clients needing timely technical assistance.

What are the key skills and qualifications needed to thrive as a remote desktop support specialist?

To thrive as a Remote Desktop Support specialist, you need strong troubleshooting abilities, a solid understanding of computer hardware/software, networking fundamentals, and typically a relevant IT certification such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with remote desktop tools (e.g., TeamViewer, Remote Desktop Protocol), ticketing systems, and knowledge base platforms is essential. Excellent communication, patience, and problem-solving skills help you effectively assist users and manage technical challenges remotely. These skills ensure timely and effective resolution of technical issues, leading to high user satisfaction and minimal business disruption.

What are some common challenges faced by remote desktop support professionals, and how can they be managed?

Remote Desktop Support professionals often encounter challenges such as troubleshooting issues without physical access to devices, managing communication with non-technical users, and handling a high volume of support tickets. To manage these, effective use of remote access tools, clear and patient communication, and efficient ticket prioritization are essential. Additionally, staying updated with new software and security protocols helps in resolving issues more efficiently and maintaining user trust.

What is the difference between Remote Desktop Support vs Help Desk Technician?

AspectRemote Desktop SupportHelp Desk Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA A+, HDI Support Center Analyst
Work EnvironmentRemote or on-site, focused on remote troubleshootingHelp desk, on-site or remote, general user support
Industry UsageIT support, technical troubleshootingIT support, customer service
Common Search IntentRemote troubleshooting, remote support jobsHelp desk roles, customer support jobs

Remote Desktop Support specialists focus on resolving technical issues remotely by accessing users' computers directly, often requiring specific certifications like CompTIA A+ or Microsoft certifications. Help Desk Technicians provide broader user support, handling various technical problems via phone or remote access. While both roles involve troubleshooting and customer service, Remote Desktop Support is more specialized in remote technical resolution, whereas Help Desk Technicians handle a wider range of user issues.

What are the most commonly searched types of Desktop Support jobs in Rhode Island?

The most popular types of Desktop Support jobs in Rhode Island are:

What are popular job titles related to Remote Desktop Support jobs in Rhode Island?

For Remote Desktop Support jobs in Rhode Island, the most frequently searched job titles are:

What job categories do people searching Remote Desktop Support jobs in Rhode Island look for?

The top searched job categories for Remote Desktop Support jobs in Rhode Island are:

What cities in Rhode Island are hiring for Remote Desktop Support jobs?

Cities in Rhode Island with the most Remote Desktop Support job openings:

Remote Desktop Support jobs near you
Infographic showing various Remote Desktop Support job openings in Rhode Island as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $54,989 per year, or $26.4 per hour.

Systems Engineer III

First Citizens Bank

Carolina, RI

Full-time

Re-posted yesterday

First Citizens Bank rating

7.4

Company rating: 7.4 out of 10

Based on 106 frontline employees who took The Breakroom Quiz

106th of 171 rated banks

Job description

Overview
This position is responsible for planning and project management, complex problem resolution, and advanced production support for the Bank's systems infrastructure. Provides expert guidance and mentorship on system technical support, maintenance, and enhancement. Leads the administration of software and hardware that supports customer sales and service applications. Installs, automates, and tests infrastructures for continuous improvement. Monitors overall systems performance to identify potential issues and tune appropriately. Addresses failed components or technical issues and provides resolution. Oversees the work of less experienced associates and serves as a technical resource to wider business unit.
Responsibilities & Qualifications
Duties & Responsibilities:
Technical Support - Leads technical support and service in the installation and testing of software, patches, and upgrades to system products. Resolves complex problems and failures that occur in assigned products and technical facilities. Responsible for administration, communication, and documentation throughout technical support activities. Designs, implements, and maintains processes related to daily backup, recovery, data security, and other disaster recovery functions.
System Testing - Coordinates testing with application support staff to determine function, results, stability, performance, and resource consumption. Verifies the successful implementation of software, patches, and upgrades. Performs a variety of planning and technical activities to ensure resource availability.
System Enhancement - Works to continuously monitor and improve systems, processes, and related technical infrastructure. Improves technical effectiveness by automating tasks, and utilizing programming or scripting to perform support duties. May utilize SMP/E, Iebgenr, Iebcopy, Rexx, Korn shell programming, Perl, Batch, FTP, Telnet, Netview, PowerShell, Python, Windows, Linux and AIX administrator functions, Quest, depending on the platform.
Technical Expertise - Maintains a strong knowledge base through ongoing research and education. Communicates effective and clear technical information to associates, vendor support personnel, and internal clients. Manages special or advanced technical projects. Provides guidance, mentorship, and leadership to less experienced associates in the work group.
Position Specific Skills:
Exposure to mainframe, desktop, Windows and UNIX system support
Exposure to Server Virtualization
Exposure to Configuration Management and automation (Puppet, Chef, Ansible, Teraform etc.)
Mastery in Directory and Authentication services
Understanding of data warehouse architecture principles
Knowledge of BI or Enterprise Reporting Frameworks
Exposure to Business Continuity Processes
Working knowledge of scripting languages such as PowerShell, JavaScript, Python, SMP/E, Iebgenr, Iebcopy, etc
Understanding of data flow, network interfaces, and protocols such as systems network architecture ("SNA"), Transmission Control Protocol/Internet Protocol ("TCP/IP"), Domain Name System ("DNS"), and NetBIOS Extended User Interface ("NetBEUI")
Knowledge of relational database management system fundamentals and design principles, databases and applications tuning tools, and multi-platform programs such as DB2, SQL Server, and Oracle
Ability to be on call 24 hours a day, 7 days a week
Qualifications:
Minimum Required Education and Experience: Bachelor's Degree and 6 years' experience OR High School Diploma or GED/Equivalent and 10 years' experience in Systems engineer and systems programmer
Preferred Education:Bachelor's Degree
Preferred Area of Study:
Preferred Area of Experience:Windows Server, Red Hat Linux, AIX, Mainframe
Required Licenses or Certifications:
Preferred Licenses or Certifications:Microsoft - IO;Red Hat - IO;VMware - IO;DevSecOps - IO;Mainframe - IO
Additional Information

Bachelor's Degree and 6 years of experience in Systems engineer and systems programmer OR High School Diploma or GED and 10 years of experience in Systems engineer and systems programmer

Preferred Qualifications:

Skills/Experience

  • 5+ years working with desktop operating systems management and infrastructure
  • 3+ years performing desktop engineering in the financial industry
  • Strong experience with PowerShell or equivalent scripting for automation
  • Experience building automated workflows, health checks, and remediation solutions
  • 1–3 years in an Agile delivery environment
  • 1–3 years using Jira, Confluence, or Azure DevOps
  • Familiarity with the FFIEC Architecture, Infrastructure, and Operations Book and applying regulatory requirements to technology operations

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.

Qualifications:

Bachelor's Degree and 6 years of experience in Systems engineer and systems programmer OR High School Diploma or GED and 10 years of experience in Systems engineer and systems programmer

Preferred Qualifications:

Skills/Experience

  • 5+ years working with desktop operating systems management and infrastructure
  • 3+ years performing desktop engineering in the financial industry
  • Strong experience with PowerShell or equivalent scripting for automation
  • Experience building automated workflows, health checks, and remediation solutions
  • 1–3 years in an Agile delivery environment
  • 1–3 years using Jira, Confluence, or Azure DevOps
  • Familiarity with the FFIEC Architecture, Infrastructure, and Operations Book and applying regulatory requirements to technology operations

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.

Education:UNAVAILABLEEmployment Type: FULL_TIME

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