ZipRecruiter

Log In

1

Desktop Support Manager Jobs in Rhode Island (NOW HIRING)

G2IT

Site Systems Administrator (Tier 1-2)

Newport, RI · On-site

Experience supporting Windows 11 desktops and Windows Server 2019. * Hands-on experience with Active Directory and Group Policy management. * Familiarity with SIPR/NIPR networks or other classified ...

Enlyte

Telephonic Case Manager

Carolina, RI · Remote

$74K - $86K/yr

We support their journey back to health and wellness through our industry-leading solutions and ... laptop and desktop monitor, Employee Assistance and Referral Program, and hands-on workers ...

Citizens

Fraud Customer Support Sr Specialist

Riverside, RI · Hybrid

$22 - $25/hr

Provide accurate complete claims processing, and records management using established procedures in ... You'll need a smartphone, tablet, or desktop computer with your camera and microphone enabled. You ...

TEKWISSEN LLC

Computer Hardware Technician

Warwick, RI

$17 - $22.75/hr

Provides support for software, hardware and networking support for desktops, laptops and servers ... Will need to be able to manage an iPad, manage a checkout system, and manage a like root-based map ...

Citizens

Customer Support Representative

Johnston, RI · Hybrid

$22/hr

You'll need a smartphone, tablet, or desktop computer with your camera and microphone enabled. You ... hiring manager. Hours & Work Schedule * Hours per Week: 40 * Work Schedule: Various 2nd Shift ...

TEKWISSEN LLC

Computer Hardware Technician

Warwick, RI · On-site

$17 - $22.75/hr

Provides support for software, hardware and networking support for desktops, laptops and servers ... Will need to be able to manage an iPad, manage a checkout system, and manage a like root-based map ...

Citizens

Customer Support Representative

Greenville, RI · Hybrid

$22/hr

You'll need a smartphone, tablet, or desktop computer with your camera and microphone enabled. You ... hiring manager. Hours & Work Schedule * Hours per Week: 40 * Work Schedule: Various 2nd Shift ...

Citizens

Customer Support Representative

Cranston, RI · Hybrid

$22/hr

You'll need a smartphone, tablet, or desktop computer with your camera and microphone enabled. You ... hiring manager. Hours & Work Schedule * Hours per Week: 40 * Work Schedule: Various 2nd Shift ...

Citizens

Fraud Customer Support Sr Specialist

Riverside, RI · Hybrid

$22 - $25/hr

Provide accurate complete claims processing, and records management using established procedures in ... You'll need a smartphone, tablet, or desktop computer with your camera and microphone enabled. You ...

Citizens

Fraud Customer Support Sr Specialist

Riverside, RI · Hybrid

$22 - $25/hr

Provide accurate complete claims processing, and records management using established procedures in ... You'll need a smartphone, tablet, or desktop computer with your camera and microphone enabled. You ...

Citizens

Fraud Customer Support Sr Specialist

Riverside, RI · Hybrid

$22 - $25/hr

Provide accurate complete claims processing, and records management using established procedures in ... You'll need a smartphone, tablet, or desktop computer with your camera and microphone enabled. You ...

previous page

Showing results 41-60

All JobsDesktop Support JobsDesktop Support Manager JobsDesktop Support Manager Jobs in Rhode Island

Desktop Support Manager information

See Rhode Island salary details

$14

$35

$59

How much do desktop support manager jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for desktop support manager in Rhode Island is $35.42, according to ZipRecruiter salary data. Most workers in this role earn between $23.56 and $47.07 per hour, depending on experience, location, and employer.

What is the difference between Desktop Support Manager vs Help Desk Supervisor?

AspectDesktop Support ManagerHelp Desk Supervisor
CertificationsCompTIA A+, Network+, ITILCompTIA A+, HDI-Support Center Analyst
Work EnvironmentOversees desktop support teams, manages hardware/software issues, strategic planningSupervises help desk staff, handles user tickets, ensures customer service quality
Industry UsageIT departments across various industries, corporate environmentsIT support centers, customer service teams in tech companies

The Desktop Support Manager focuses on managing desktop support teams, strategic planning, and overseeing hardware and software issues. In contrast, the Help Desk Supervisor primarily supervises help desk staff, manages user tickets, and ensures customer service quality. Both roles require similar certifications and are vital in IT support environments, but their scope and responsibilities differ.

What are some typical challenges faced by a desktop support manager and how can they be addressed?

Desktop Support Managers often face challenges such as balancing urgent technical issues with long-term projects, managing a diverse team with varying skill levels, and ensuring high levels of end-user satisfaction. Proactively prioritizing tasks, offering ongoing training, and establishing clear communication channels can help address these challenges. Additionally, building strong relationships with other IT departments and maintaining a customer-focused approach are key to overcoming obstacles and ensuring smooth daily operations.

What does a desktop support manager do?

Desktop support managers oversee the operations of the technical support staff in a company dedicated to helping customers resolve issues with their desktop computers. As a desktop support manager, your job duties include administrative tasks such as scheduling staff, supervising and evaluating employees, and using management computer software. The qualifications for a career as a desktop support manager include a bachelor’s degree in information systems technology and management experience. You need excellent technical skills and strong leadership skills to succeed in desktop support manager jobs.

What are the key skills and qualifications needed to thrive as a desktop support manager, and why are they important?

To thrive as a Desktop Support Manager, you need strong technical knowledge of hardware, software, troubleshooting, and a background in IT, often supported by a degree in computer science or related field. Familiarity with ticketing systems, remote desktop tools, and certifications like CompTIA A+, Microsoft Certified Solutions Expert (MCSE), or ITIL is highly valued. Leadership, communication, and problem-solving skills help in managing teams and delivering excellent user support. These abilities ensure efficient IT operations, maximize team performance, and enhance end-user satisfaction within the organization.

Is desktop support a good entry level job?

Desktop support is often considered an entry-level role in IT, suitable for individuals with basic technical skills and knowledge of operating systems, hardware, and troubleshooting. It provides foundational experience in customer service, problem-solving, and technical tools, which can lead to more advanced IT positions. Certifications like CompTIA A+ can enhance job prospects for entry-level candidates.

What does a desktop support manager do?

A Desktop Support Manager oversees the team responsible for providing technical support to end users in an organization, primarily focusing on desktop computers, laptops, and related hardware and software. They manage support staff, coordinate troubleshooting efforts, and implement best practices to ensure efficient problem resolution. Additionally, Desktop Support Managers develop support policies, handle escalated technical issues, and may assist in planning IT infrastructure upgrades or deployments to meet organizational needs.
More about Desktop Support Manager jobs
What are the most commonly searched types of Desktop Support jobs in Rhode Island? The most popular types of Desktop Support jobs in Rhode Island are:
What are popular job titles related to Desktop Support Manager jobs in Rhode Island? For Desktop Support Manager jobs in Rhode Island, the most frequently searched job titles are:
What job categories do people searching Desktop Support Manager jobs in Rhode Island look for? The top searched job categories for Desktop Support Manager jobs in Rhode Island are:
What cities in Rhode Island are hiring for Desktop Support Manager jobs? Cities in Rhode Island with the most Desktop Support Manager job openings:
Desktop Support Manager jobs near you
Infographic showing various Desktop Support Manager job openings in Rhode Island as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $73,682 per year, or $35.4 per hour.

Site Systems Administrator (Tier 1-2)

G2IT

Newport, RI • On-site

Full-time

Re-posted yesterday

Job description

Position Overview
G2IT is seeking a Site Systems Administrator to provide Tier 1-2 technical support and system administration for mission-critical training and operational environments. This role supports a combination of traditional desktops, zero clients, and thin clients, along with Windows Server 2019 systems, ensuring operational readiness and compliance in SIPR and NIPR environments. The administrator will collaborate with end users, IT staff, and mission stakeholders to resolve issues, manage accounts, and maintain infrastructure availability.
Key Responsibilities
  • Provide on-site Tier 1-2 support for end users, including desktops, zero clients, and thin clients.
  • Administer and maintain Active Directory (user accounts, groups, policies, and permissions).
  • Perform routine system maintenance: patching, updates, break/fix, backup/recovery, and asset management.
  • Manage and monitor Windows Server 2019 systems in support of enterprise operations.
  • Support SIPR and NIPR environments, ensuring compliance with DoD cybersecurity and IA requirements.
  • Document issues, solutions, and recurring problems to improve knowledge sharing and process efficiency.
  • Monitor performance metrics and escalate Tier 3 issues as necessary.
  • Collaborate with security teams to ensure systems comply with STIGs, DISA checklists, and other DoD security controls.
  • Support end users with connectivity, login issues, account access, and system troubleshooting.
  • Participate in audits, inspections, and security readiness events.

Qualifications
Required:
  • Active or Interim Secret clearance.
  • HS diploma or equivalent; Associate or Bachelor's degree preferred.
  • CompTIA Security+ CE or equivalent DoD 8570 IAT II certification.
  • Minimum of 3 years of IT experience in system or network administration.
  • Experience supporting Windows 11 desktops and Windows Server 2019.
  • Hands-on experience with Active Directory and Group Policy management.
  • Familiarity with SIPR/NIPR networks or other classified environments.

Preferred:
  • Experience supporting thin client/zero client technologies (VMware Horizon, Citrix, or equivalent).
  • Knowledge of DoD cybersecurity frameworks, STIG compliance, and vulnerability management.
  • ITIL v4 Foundation or equivalent service management experience.
  • Strong troubleshooting and customer service skills in mission-critical environments.

Work Environment
  • On-site at a secured government installation in Newport, RI.
  • Work performed in SIPR and NIPR environments; remote work is not authorized.
  • Standard duty hours with potential for surge or after-hours support during exercises or mission event

Annual Salary $55,000k-65,000k, depending on experience

Apply