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It Help Desk Associate Jobs in Providence, RI (NOW HIRING)

Community Foundation Services

IT Help Desk

New Bedford, MA · On-site

$24 - $27.25/hr

Manage Help Desk tickets in a timely manner and meet all SLA's * Follow-up with employees to ensure issues are resolved * Watch for issue trends and report to Director of IT * Run diagnostics to ...

McLaughlin Research Corporation

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IT Help Desk Analyst

Newport, RI · On-site

$50K - $55K/yr

... Help Desk Analyst at the Naval Undersea Warfare Center in Newport RI. This position will provide support with regards to Information Technology (IT) and Information Assurance (IA)/Cybersecurity ...

Polaris Healthcare

Help Desk Level 2 IT MA

Foxboro, MA · On-site

$70K - $85K/yr

Help Desk Level 2 IT Polaris Healthcare Foxborough, MA Full-Time We are seeking a skilled Help Desk Level 2 IT professional to join our team at Polaris Healthcare. As a Level 2 IT support specialist ...

Polaris Healthcare

Help Desk Level 2 IT MA

Foxboro, MA · On-site

$85K/yr

) Help Desk Level 2 IT Polaris Healthcare Foxborough, MA Full-Time We are seeking a skilled Help Desk Level 2 IT professional to join our team at Polaris Healthcare. As a Level 2 IT support specialist ...

Hirekeyz Inc

Help Desk Technician

Bristol, RI · On-site

$21 - $28.25/hr

Associate's degree in Information Technology or related field, or equivalent experience. * Experience: * 2-3 years of experience in help desk or technical support roles. * Familiarity with Microsoft ...

Lucas Milhaupt

IT Technician

Warwick, RI · On-site

Provide Tier 1 support through the IT Help Desk ticketing portal and serve as on-site contact for IT-related needs. * Maintain accurate hardware asset documentation. * Identify equipment shortages ...

Cutter & Buck

IT Support Technician

New Bedford, MA · On-site

Minimum of 3 years of experience in IT Help Desk or Desktop Support * Associate's or Bachelor's degree, or equivalent combination of education, certifications, and experience Technical Skills

MBRAUN

Help Desk Technician - Level 1

Attleboro, MA · On-site

$21 - $26/hr

Onboarding IT training of new employees * Maintain operating system workstations (Windows 10/11 ... study (associates, bachelors) and/or directly applicable experience Physical and Mental ...

MBRAUN

Help Desk Technician - Level 1

Attleboro, MA · On-site

$21 - $26/hr

Onboarding IT training of new employees * Maintain operating system workstations (Windows 10/11 ... study (associates, bachelors) and/or directly applicable experience Physical and Mental ...

Arcfield

Help Desk

Newport, RI · On-site

$20.25 - $27.25/hr

Enters information into ticket system and creates trouble reports for IT Support Technicians. * Documents, tracks, and monitors the problem to ensure a timely resolution. * Teach clients to resolve ...

Freedom Technology Solutions inc

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Level III Help Desk Technician

Johnston, RI · On-site

$55K - $70K/yr

Position Summary Freedom Technology Solutions is seeking an experienced Level III Help Desk ... Review logs, alerts, packet behavior, and network configuration information to identify service ...

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All JobsIt Help Desk Associate JobsIt Help Desk Associate Jobs in Providence, RI

It Help Desk Associate information

See Providence, RI salary details

$11

$23

$33

How much do it help desk associate jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for it help desk associate in Providence, RI is $23.34, according to ZipRecruiter salary data. Most workers in this role earn between $19.42 and $26.73 per hour, depending on experience, location, and employer.

What does an IT Help Desk Associate do?

An IT Help Desk Associate provides technical support and assistance to employees or customers experiencing issues with computer systems, software, or hardware. They troubleshoot problems, answer queries via phone, email, or chat, and escalate more complex issues to higher-level IT staff. Their role is crucial in ensuring that technology runs smoothly within an organization, minimizing downtime and improving productivity. Additionally, they may help with setting up new equipment, managing user accounts, and providing training on common IT tools.

What are the key skills and qualifications needed to thrive as an IT Help Desk Associate?

To thrive as an IT Help Desk Associate, you need a solid understanding of computer systems, troubleshooting, and customer service, often supported by a degree or certification like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge bases is typically required. Strong communication, patience, and problem-solving skills help you effectively address user issues and build trust with clients. These skills ensure efficient technical support, minimize downtime, and enhance user satisfaction within an organization.

What are some common challenges an IT Help Desk Associate faces, and how can they be effectively managed?

IT Help Desk Associates often encounter challenges such as handling high volumes of support requests, troubleshooting diverse technical issues, and communicating solutions to users with varying tech skills. Effective time management and prioritization help manage workload peaks, while continuous learning ensures up-to-date troubleshooting skills. Building strong communication and customer service abilities is also essential, as associates frequently need to explain technical concepts in user-friendly language and maintain a positive attitude under pressure.

What is the difference between It Help Desk Associate vs Network Support Technician?

AspectIt Help Desk AssociateNetwork Support Technician
CertificationsCompTIA A+, Network+ (preferred)CompTIA Network+, Cisco CCNA (preferred)
Work EnvironmentHelp desk, user support, troubleshootingNetwork infrastructure, server support, hardware setup
Employer & Industry UsageIT service providers, corporate IT departmentsTelecommunications, data centers, enterprise networks
Common Search & ComparisonYesYes

The It Help Desk Associate primarily provides user support and troubleshooting for software and hardware issues within an organization, often working in help desk environments. In contrast, a Network Support Technician focuses on maintaining and troubleshooting network infrastructure, including servers and network hardware. While both roles require technical certifications and involve IT support, the Help Desk Associate is more user-focused, whereas the Network Support Technician specializes in network systems.

Can I get into an IT Help Desk Associate with no experience?

Entry-level IT Help Desk Associate positions often do not require prior experience and focus on customer service skills, basic technical knowledge, and a willingness to learn. Certifications like CompTIA A+ can improve chances, and on-the-job training is common for new hires.

What are the most commonly searched types of It Help Desk jobs in Providence, RI?

The most popular types of It Help Desk jobs in Providence, RI are:

What are popular job titles related to It Help Desk Associate jobs in Providence, RI?

For It Help Desk Associate jobs in Providence, RI, the most frequently searched job titles are:

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The top searched job categories for It Help Desk Associate jobs in Providence, RI are:

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Cities near Providence, RI with the most It Help Desk Associate job openings:

It Help Desk Associate jobs near you

IT Help Desk

Community Foundation Services

New Bedford, MA • On-site

$24 - $27.25/hr

Other

Medical, Dental, Vision, Life, Retirement

Posted 13 days ago

Job description

Summary
The Help Desk Support candidate will provide first-level support to all employees seeking answers to questions or issues around all technical needs. This role will field support requests by phone, email or web to provide better and immediate support to employees having issues. Candidate will work with other IT team members to coordinate schedules, escalate cases and provide additional assistance as needed.
Child and Family Services recognizes the power in Diversity and believes that Equity is a Human Right.
Child & Family Services carefully considers a wide range of factors when determining compensation including, but not limited to, prior experience, education, certification(s), license(s), skills and expertise, location, internal equity and other factors that are job related and consistent with business need. Our goal is to support, reward and compensate the entire individual. Depending on role eligibility, your offer may include a bonus or other incentives. Therefore, final offer amounts may vary from the amount stated.
Job Responsibilities & Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
  • Serve as the first point of contact for the Information Technology department's Electronic Health Record (EHR) and Technical teams using phone or electronic ticket system
  • Triage employee technical issues by asking questions and documenting information pertaining to staff concerns
  • Perform troubleshooting using diagnostic techniques to resolve common and Level 1 technical issues
  • Escalate cases which require admin-level access, custom configurations, database edits, or server/network changes
  • Utilize excellent customer service skills when triaging employee issues
  • Lead creation of new hire accounts in all 3rd party and on-premises systems
  • Lead creation of new hire accounts in all EHR environments
  • Lead terminations of employee accounts in all 3rd party and on-premises systems
  • Lead terminations of employee accounts in all EHR platforms and related integrations
  • Assist both EHR and Technical teams with any ongoing projects as needed
  • Recording all interactions involving technical assistance
  • Follow-up and updating staff ticket statuses
  • Manage Help Desk tickets in a timely manner and meet all SLA's
  • Follow-up with employees to ensure issues are resolved
  • Watch for issue trends and report to Director of IT
  • Run diagnostics to resolve customer reported issues
  • Maintain inventory system
  • Other duties as assigned

Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Required Education and Experience
High School diploma or equivalent with technical background or call center experience preferred.
Cultural Competency Qualifications:
  • Awareness of personal attitudes, beliefs, biases, and assumptions about others
  • Knowledge of the various dimensions of diversity, including gender, race, and ethnicity
  • Acknowledging that people from other cultural groups may not share the same beliefs and practices or perceive experiences in the same way
  • Cultural knowledge of key populations that will be served to address disparities in service delivery
  • Demonstrates positive attitudes towards cultural differences by showing respect and openness towards people whose social and cultural background is different from one's own
  • Demonstrates skills for communication and interaction across cultures, including the ability to recognize and manage personal behaviors, moods, and impulses to create an inclusive, equitable, and welcoming climate within the agency

Travel Required
Must have a valid driver's license and reliable transportation that meets CFS Driver Policy. Travel is required to provide services in different settings and to attend agency meetings, events, and trainings
Benefits:
  • Benefit eligible at 20+ hours per week
  • Medical - Harvard Pilgrim/HealthPlans Inc.
  • Dental - Unum
  • Vision - EyeMed
  • Wellworks for You (Employee Wellness)
  • 2 weeks' vacation accrued over 1st year, 3 weeks after 3 years, 4 weeks after 5 years and 5 weeks after 20 years
  • 12 Sick Days, 10 Paid Holidays, and 2 Personal Days per year
  • Flexible spending accounts - save on medical expenses and dependent care!
  • 401K - CFS matches first 1% at 100%; 2%-6% of annual earnings are matched at 50%
  • 100% Employer paid Life Insurance
  • 100% Employer paid Long Term Disability and AD&D
  • Supplemental/Voluntary Life Insurance, AD&D Insurance, Accident Insurance, Critical Illness Insurance, and Hospital Indemnity Insurance available for you, your spouse, and your children
  • Tuition reimbursement - Up to $1,500 per calendar year
  • Professional Licensure reimbursement (LICSW, LMHC)
  • 24-hour travel assistance, mileage reimbursement, discounted Healthtrax gym membership, and employee appreciation events!

Child and Family Services, Inc. values a diverse workplace and strongly encourages applicants from the BIPOC, LGBTQ+, AAPI, Hispanic, Latinx and Veteran communities to apply for employment. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, citizenship, age, gender, sex,( including gender identity, sexual orientation, and pregnancy) disability status, protected veteran status, or any other characteristic protected by law.

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