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It Help Desk Associate Jobs in Rhode Island (NOW HIRING)

MIKEL INC

PART TIME IT ASSISTANT

Middletown, RI · On-site

$18 - $24.50/hr

Provide day-to-day help desk support and assist the IT Manager with ad hoc technology requests Certifications Preferred: * CompTIA A+ (or actively working toward) * CompTIA Network+ (a plus, not ...

New

Arcfield

Help Desk with Security Clearance

Newport, RI · On-site

$20.25 - $27.25/hr

Enters information into ticket system and creates trouble reports for IT Support Technicians. * Documents, tracks, and monitors the problem to ensure a timely resolution. * Teach clients to resolve ...

Brownhealth

Supv Information Desk

Providence, RI · On-site

$50K - $83K/yr

Supervise the activities of Information Desk, Patient Check-In Areas (Fain and Main OR), and Family Liason Services. Responsible for planning, leading, scheduling and assigning work to ensure ...

Lifespan

Supv Information Desk

Providence, RI · On-site

$50K - $83K/yr

Supervise the activities of Information Desk, Patient Check-In Areas (Fain and Main OR), and Family Liason Services. Responsible for planning, leading, scheduling and assigning work to ensure ...

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All JobsIt Help Desk Associate JobsIt Help Desk Associate Jobs in Rhode Island

It Help Desk Associate information

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How much do it help desk associate jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for it help desk associate in Rhode Island is $22.62, according to ZipRecruiter salary data. Most workers in this role earn between $18.85 and $25.91 per hour, depending on experience, location, and employer.

What does an IT Help Desk Associate do?

An IT Help Desk Associate provides technical support and assistance to employees or customers experiencing issues with computer systems, software, or hardware. They troubleshoot problems, answer queries via phone, email, or chat, and escalate more complex issues to higher-level IT staff. Their role is crucial in ensuring that technology runs smoothly within an organization, minimizing downtime and improving productivity. Additionally, they may help with setting up new equipment, managing user accounts, and providing training on common IT tools.

What are the key skills and qualifications needed to thrive as an IT Help Desk Associate?

To thrive as an IT Help Desk Associate, you need a solid understanding of computer systems, troubleshooting, and customer service, often supported by a degree or certification like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge bases is typically required. Strong communication, patience, and problem-solving skills help you effectively address user issues and build trust with clients. These skills ensure efficient technical support, minimize downtime, and enhance user satisfaction within an organization.

What are some common challenges an IT Help Desk Associate faces, and how can they be effectively managed?

IT Help Desk Associates often encounter challenges such as handling high volumes of support requests, troubleshooting diverse technical issues, and communicating solutions to users with varying tech skills. Effective time management and prioritization help manage workload peaks, while continuous learning ensures up-to-date troubleshooting skills. Building strong communication and customer service abilities is also essential, as associates frequently need to explain technical concepts in user-friendly language and maintain a positive attitude under pressure.

What is the difference between It Help Desk Associate vs Network Support Technician?

AspectIt Help Desk AssociateNetwork Support Technician
CertificationsCompTIA A+, Network+ (preferred)CompTIA Network+, Cisco CCNA (preferred)
Work EnvironmentHelp desk, user support, troubleshootingNetwork infrastructure, server support, hardware setup
Employer & Industry UsageIT service providers, corporate IT departmentsTelecommunications, data centers, enterprise networks
Common Search & ComparisonYesYes

The It Help Desk Associate primarily provides user support and troubleshooting for software and hardware issues within an organization, often working in help desk environments. In contrast, a Network Support Technician focuses on maintaining and troubleshooting network infrastructure, including servers and network hardware. While both roles require technical certifications and involve IT support, the Help Desk Associate is more user-focused, whereas the Network Support Technician specializes in network systems.

Can I get into an IT Help Desk Associate with no experience?

Entry-level IT Help Desk Associate positions often do not require prior experience and focus on customer service skills, basic technical knowledge, and a willingness to learn. Certifications like CompTIA A+ can improve chances, and on-the-job training is common for new hires.

What are the most commonly searched types of It Help Desk jobs in Rhode Island?

The most popular types of It Help Desk jobs in Rhode Island are:

What job categories do people searching It Help Desk Associate jobs in Rhode Island look for?

The top searched job categories for It Help Desk Associate jobs in Rhode Island are:

What cities in Rhode Island are hiring for It Help Desk Associate jobs?

Cities in Rhode Island with the most It Help Desk Associate job openings:

It Help Desk Associate jobs near you
Infographic showing various It Help Desk Associate job openings in Rhode Island as of August 2026, with employment types broken down into 1% As Needed, 67% Full Time, 28% Part Time, and 4% Contract. Highlights an 92% Physical, 3% Hybrid, and 5% Remote job distribution, with an average salary of $47,060 per year, or $22.6 per hour.

P-118-26, Applications Programmer Analyst - Information Technology (IT)

City of Providence

Providence, RI • On-site

$80 - $100/hr

Other

Posted yesterday

New

Job description

P-118-26, Applications Programmer Analyst - Information Technology (IT)

Job Type: Union

Job No.: P-120-26Department: Information TechnologyGrade: IT5

Posting Dates: 09/03/2026 - 09/25/2026

The City of Providence welcomes and encourages diversity in our workforce at all levels of the organization. We provide equal employment opportunities to all employees and applicants for employment and prohibit hiring discrimination of any type. All City hiring decisions are made without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Job Summary

Provide analysis and technical assistance for the City's financial applications, gather requirements, and specify solutions under the direction of City's Chief Information Officer or designated staff.

Occasional scheduled and emergency work at night and on weekends.

Duties & Responsibilities
  • For applications in the areas of finance, human resources, payroll, retirement benefits administration, and purchasing: gather requirements, specify solutions and lead technical project implementation.
  • Evaluates the systems needs of staff and operating departments and recommends solutions to problems. Research commercial applications, provide functional analysis and comparisons, prepare TOC and ROI analysis, and recommend solutions.
  • Develops, tests, supports, and modifies application systems and database systems
  • Documents all systems designed and modified
  • Provide User training as required
  • Designs, builds and supports database systems required for the effective functioning of those departments
  • Develops, tests and modifies internal application systems: Develops block diagrams and logic flowcharts
  • Codes review, prepare test data, tests and debugs and manages implementation of system building
  • Revises and updates programs as required
  • Maintains technology expertise, keeping current with evolving systems analysis, programming and database technology
  • Develop ad-hoc report and analysis as required
  • Develop general and project specific user documentation
  • Assist with help desk and user support as needed
  • Responsible for management of small to medium sized projects
Minimum Qualifications
  • Minimum of Associates Degree from accredited college/university or equivalent experience.
  • Minimum of seven (7) years' experience working in a computing environment similar in size and complexity to the City of Providence.
  • Knowledge of a range of computer operating systems/applications including Windows Application Servers/Client OS (current versions), ERP Platforms, Microsoft Dynamics Development Environment, AI Coding and Support Tools, Microsoft Office (Current Version) and other tools and applications as determined by City IT director/CIO.
  • Ability to communicate technical information to non-technical personnel.
  • Knowledge of computer and/or network security systems, applications, procedures, and techniques.
  • Skill in organizing resources and establishing priorities.
  • Ability to provide technical assistance to end users. Ability to learn and support new systems and applications.
  • Work with users requires interpersonal skills.
  • Capable of providing comprehensive training.
  • Must be able to perform all essential functions of the job.
Training Requirements

Upon Appointment:

Sustainment:

  • Maintain skills to support new software releases, as it relates to these duties.
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