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It Help Desk Associate Jobs in Rhode Island (NOW HIRING)

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It Help Desk Associate information

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How much do it help desk associate jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for it help desk associate in Rhode Island is $22.62, according to ZipRecruiter salary data. Most workers in this role earn between $18.85 and $25.91 per hour, depending on experience, location, and employer.

What does an IT Help Desk Associate do?

An IT Help Desk Associate provides technical support and assistance to employees or customers experiencing issues with computer systems, software, or hardware. They troubleshoot problems, answer queries via phone, email, or chat, and escalate more complex issues to higher-level IT staff. Their role is crucial in ensuring that technology runs smoothly within an organization, minimizing downtime and improving productivity. Additionally, they may help with setting up new equipment, managing user accounts, and providing training on common IT tools.

What are the key skills and qualifications needed to thrive as an IT Help Desk Associate?

To thrive as an IT Help Desk Associate, you need a solid understanding of computer systems, troubleshooting, and customer service, often supported by a degree or certification like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge bases is typically required. Strong communication, patience, and problem-solving skills help you effectively address user issues and build trust with clients. These skills ensure efficient technical support, minimize downtime, and enhance user satisfaction within an organization.

What are some common challenges an IT Help Desk Associate faces, and how can they be effectively managed?

IT Help Desk Associates often encounter challenges such as handling high volumes of support requests, troubleshooting diverse technical issues, and communicating solutions to users with varying tech skills. Effective time management and prioritization help manage workload peaks, while continuous learning ensures up-to-date troubleshooting skills. Building strong communication and customer service abilities is also essential, as associates frequently need to explain technical concepts in user-friendly language and maintain a positive attitude under pressure.

What is the difference between It Help Desk Associate vs Network Support Technician?

AspectIt Help Desk AssociateNetwork Support Technician
CertificationsCompTIA A+, Network+ (preferred)CompTIA Network+, Cisco CCNA (preferred)
Work EnvironmentHelp desk, user support, troubleshootingNetwork infrastructure, server support, hardware setup
Employer & Industry UsageIT service providers, corporate IT departmentsTelecommunications, data centers, enterprise networks
Common Search & ComparisonYesYes

The It Help Desk Associate primarily provides user support and troubleshooting for software and hardware issues within an organization, often working in help desk environments. In contrast, a Network Support Technician focuses on maintaining and troubleshooting network infrastructure, including servers and network hardware. While both roles require technical certifications and involve IT support, the Help Desk Associate is more user-focused, whereas the Network Support Technician specializes in network systems.

Can I get into an IT Help Desk Associate with no experience?

Entry-level IT Help Desk Associate positions often do not require prior experience and focus on customer service skills, basic technical knowledge, and a willingness to learn. Certifications like CompTIA A+ can improve chances, and on-the-job training is common for new hires.

What are the most commonly searched types of It Help Desk jobs in Rhode Island?

The most popular types of It Help Desk jobs in Rhode Island are:

What are popular job titles related to It Help Desk Associate jobs in Rhode Island?

For It Help Desk Associate jobs in Rhode Island, the most frequently searched job titles are:

What job categories do people searching It Help Desk Associate jobs in Rhode Island look for?

The top searched job categories for It Help Desk Associate jobs in Rhode Island are:

What cities in Rhode Island are hiring for It Help Desk Associate jobs?

Cities in Rhode Island with the most It Help Desk Associate job openings:

It Help Desk Associate jobs near you
Infographic showing various It Help Desk Associate job openings in Rhode Island as of August 2026, with employment types broken down into 1% As Needed, 67% Full Time, 28% Part Time, and 4% Contract. Highlights an 92% Physical, 3% Hybrid, and 5% Remote job distribution, with an average salary of $47,060 per year, or $22.6 per hour.

Information Technology Manager

Newport County Community Mental Health Center

Middletown, RI • On-site

$90K - $100K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 23 days ago

Job description

Information Technology Manager
Salary Range: $90,000 to $100,000
Schedule: Full-Time 37.5 hours/week In-person
WHY JOIN NEWPORT MENTAL HEALTH?
At Newport Mental Health, we invest in our employees by offering competitive pay, exceptional time-off benefits, opportunities for professional growth, and a supportive, mission-driven culture.
What We Offer...
  • 3 weeks of paid time off (PTO) to start, with additional PTO for Director-level roles
  • Up to 11 paid holidays each year
  • 1 paid Flex Holiday each year
  • Separate paid personal days
  • Separate paid sick time
  • $3,000 annual bilingual pay incentive
  • Medical, dental, and vision coverage
  • Flexible Spending Accounts (FSA) and Dependent Care Accounts
  • 403(b) retirement savings plan
  • Company-paid life insurance
  • Tuition reimbursement
  • Employee Assistance Program and wellness resources

*Benefits and eligibility vary by position, scheduled hours, and employment status; additional criteria may apply to certain benefits and incentives.
WHO WE ARE...
Newport Mental Health (NMH) is a progressive high-energy organization that uses state of the art person-centered recovery approach to help individuals recover from mental illness and substance use disorders. NMH extends its trauma informed evidence-based services to children, adolescents, adults, and families. Our services vary from outreach, specialized programs, mental health, school-based therapy, substance use therapy, community-based therapy, and outpatient.
For more information visit our website: www.newportmentalhealth.org
WHO WE ARE LOOKING FOR...
Mission- Aligned: You are excited to be a part of Newport Mental Health's mission to improve the lives of our clients living and working in Newport County by providing the highest quality of care.
Ally: You intentionally foster belonging, personal growth, and empowerment for all. You're a strong advocate for the BIPOC, LQBTQIA+, Woman, Veteran, and other underrepresented communities.
Solution Orientated: You are driven to think of different approaches to narrow the gap which leads to positive and effective changes.
Time Management: You are a conscious planner and a thoughtful decision maker who adheres to deadlines.
WHAT YOU WILL BE DOING (ESSENTIAL DUTIES) ...
The IT Manager is responsible for overseeing the organization's technology operations, infrastructure, cybersecurity practices, technology support staff, vendor relationships, and technology projects. This role ensures that systems are reliable, secure, compliant, and aligned with organizational goals. The IT Manager provides both strategic leadership and hands-on technical guidance to support daily operations, long-term planning, and continuous improvement.
Essential Duties:
  • Manage daily IT operations, including infrastructure, networking, systems administration, endpoint support, telecommunications, and cloud-based services.
  • Lead, mentor, and support IT staff to ensure timely resolution of service requests, incidents, and project tasks.
  • Develop, maintain, and enforce IT policies, procedures, standards, and documentation.
  • Oversee cybersecurity controls, risk mitigation efforts, access management, patching, monitoring, incident response, and user awareness practices.
  • Ensure technology systems support compliance requirements, including privacy, security, data retention, and industry-specific regulatory obligations.
  • Manage hardware, software, licensing, asset inventory, lifecycle planning, and technology procurement.
  • Coordinate with vendors, consultants, and service providers to maintain reliable systems and cost-effective services.
  • Plan and execute IT projects, including system upgrades, software implementations, infrastructure improvements, migrations, and business continuity initiatives.
  • Monitor system performance, availability, backup operations, and disaster recovery readiness.
  • Partner with leadership and department stakeholders to evaluate technology needs, recommend solutions, and improve operational efficiency.
  • Prepare reports, budgets, project updates, performance metrics, and recommendations for senior leadership.
  • Stay current on emerging technologies, cybersecurity trends, regulatory changes, and IT best practices.

Requirements
WHAT WE EXPECT OF YOU...
Required Qualifications:
  • Bachelor's degree in Information Technology, Computer Science, Information Systems, Cybersecurity, or a related field; equivalent experience may be considered.
  • Five or more years of progressive IT experience, including hands-on support of infrastructure, networks, cloud services, and end-user technologies.
  • Two or more years of supervisory, team lead, project lead, or vendor management experience.
  • Strong understanding of network administration, Microsoft 365, SharePoint, identity and access management, endpoint management, Firewall, Wireless, backup, and cybersecurity best practices.
  • Experience managing service desk operations, incident response, technology projects, and technical documentation.
  • Ability to communicate technical information clearly to both technical and non-technical audiences.
  • Strong analytical, organizational, leadership, and problem-solving skills.

Preferred Qualifications:
  • Experience in healthcare, behavioral health, nonprofit, or other regulated environments.
  • Knowledge of HIPAA, data privacy, security frameworks (NIST), audit readiness, and compliance documentation.
  • Experience with electronic health records, clinical systems, or other line-of-business applications.
  • Relevant certifications such as ITIL, CompTIA Security+, Network+, Microsoft, Azure, CISM, PMP, or similar credentials.
  • Experience with budgeting, contract review, vendor negotiations, and technology lifecycle planning.

APPLY NOW
Submitting your application is a great way to learn more about Newport Mental Health. If you have questions about how your experience aligns with our job openings or know someone who would be a great candidate for our job openings, please contact Human Resources:
Human Resources
Newport Mental Health
42 Valley Road
Middletown, RI 02842
Tel: 401-846-1213
Fax: 401-324-6251
Newport Mental Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.
Salary Description
$90,000 to $100,000

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