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Service Desk Analyst Jobs in Rhode Island (NOW HIRING)

Brown University Health

Service Desk Analyst

Providence, RI · On-site

$19.97 - $32.96/hr

SUMMARY Under the general supervision of the Lead Help Desk Analyst, assist with resolution of systems and applications problems as reported to ensure a high value, widely accessible, comprehensive ...

Owens & Minor

Sr. Pricing & Deal Desk Analyst

Providence, RI · On-site

$90K - $110K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • PTO

Owens & Minoris a global healthcare solutions company providing essential products, services and ... The Sr. Pricing & Deal Desk Analyst is a critical support role within the Deal Desk & Pricing team ...

Carrington

Mortgage Wire Desk, II Analyst

Providence, RI · On-site

$24 - $33.65/hr

  • Medical

  • Retirement

The Mortgage Wire Desk Analyst ll, will be responsible for assisting the Treasury department with ... Liaison with external service providers and financial institutions to resolve research requests and ...

Citizens

Manager, Endpoint Engineering

Johnston, RI · On-site

$134K - $179K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Familiarity with Nexthink, DEX platforms, endpoint analytics, or user experience measurement tools. * Experience partnering with DEX, Service Desk, Desktop, Cyber Security, and Infrastructure teams ...

Citizens

Manager, Endpoint Engineering

Johnston, RI

$134K - $179K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Familiarity with Nexthink, DEX platforms, endpoint analytics, or user experience measurement tools. * Experience partnering with DEX, Service Desk, Desktop, Cyber Security, and Infrastructure teams ...

Citizens

Manager, Endpoint Engineering

Johnston, RI · On-site

$134K - $179K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Familiarity with Nexthink, DEX platforms, endpoint analytics, or user experience measurement tools. * Experience partnering with DEX, Service Desk, Desktop, Cyber Security, and Infrastructure teams ...

Citizens Bank

Manager, Endpoint Engineering

Johnston, RI · On-site

$134K - $179K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Familiarity with Nexthink, DEX platforms, endpoint analytics, or user experience measurement tools. * Experience partnering with DEX, Service Desk, Desktop, Cyber Security, and Infrastructure teams ...

Serco USA

Field Service Technician

Middletown, RI · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Identify, analyze, and repair product failures and order and replace parts as needed * Determine ... R Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is ...

Hirekeyz Inc

Help Desk Technician

Bristol, RI · On-site

$21 - $28.25/hr

Job Title: Help Desk Technician Location: Bristol, RI (On-site at various Town facilities and ... Strong customer service and communication skills. * Ability to troubleshoot hardware and software ...

Freedom Technology Solutions inc

Be Seen First

Level III Help Desk Technician

Johnston, RI · On-site

$55K - $70K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Confirm that services are fully restored before closing tickets. * Coordinate with vendors and ... Log review and root-cause analysis Performance Expectations Success in this position will be ...

Jobs for Humanity

Unclassified

Providence, RI · On-site

$23 - $32/hr

... service desk, processing change requests and resolving technology issues. Day to day support ... Organized, detail-oriented and analytical * Able to generate creative ideas to solve problems and ...

THOR Solutions, LLC

Financial Analyst, Senior (Navy/DoD)

Newport, RI · On-site

$75K - $90K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... services for NUWC Code 25. An ideal candidate will have experience supporting Navy/DoD customers ... Primarily desk/computer work in an office environment. May involve: repetitive motion. Typical Pay ...

Sharecare

Lead Customer Service Rep

Providence, RI · On-site

Handling escalated member concerns while also providing Help Desk support for the Customer Service ... Identifying trends in escalations and preparing data used to identify root cause analysis.

THOR Solutions, LLC

Financial Analyst, Senior (Navy/DoD)

Newport, RI · On-site

$75K - $90K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... services for NUWC Code 25. An ideal candidate will have experience supporting Navy/DoD customers ... Primarily desk/computer work in an office environment. May involve: repetitive motion. Typical Pay ...

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All JobsService Desk Analyst JobsService Desk Analyst Jobs in Rhode Island

Service Desk Analyst information

See Rhode Island salary details

$14

$23

$35

How much do service desk analyst jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for service desk analyst in Rhode Island is $23.59, according to ZipRecruiter salary data. Most workers in this role earn between $19.33 and $26.35 per hour, depending on experience, location, and employer.

What is a service desk analyst?

A Service Desk Analyst is an IT professional responsible for providing technical support and assistance to end-users within an organization. They act as the first point of contact for users experiencing issues with hardware, software, or other computer systems. Service Desk Analysts diagnose problems, offer solutions, and escalate complex issues to higher-level IT staff if necessary. Their role is essential in ensuring smooth and efficient IT operations and helping users resolve issues quickly.

What are the key skills and qualifications needed to thrive as a service desk analyst, and why are they important?

To thrive as a Service Desk Analyst, you need a solid understanding of IT fundamentals, troubleshooting techniques, and typically a relevant certification like CompTIA A+ or ITIL Foundation. Familiarity with ticketing systems (such as ServiceNow or Jira), remote desktop tools, and standard operating systems is often required. Strong communication, patience, and problem-solving abilities are essential soft skills for effectively assisting users and collaborating with technical teams. These skills ensure prompt, accurate support and maintain high levels of user satisfaction within the organization.

What are some common challenges service desk analysts face when handling high volumes of support tickets?

Service Desk Analysts often encounter challenges during periods of high ticket volume, such as prioritizing urgent issues, managing time efficiently, and maintaining effective communication with users. Balancing multiple requests while ensuring quality service can be demanding, but leveraging ticketing systems, clear documentation, and collaboration with team members helps manage workloads. Regular training on technical troubleshooting and customer service skills also prepares analysts to address a broad range of issues swiftly and professionally.

What is the difference between Service Desk Analyst vs Help Desk Technician?

AspectService Desk AnalystHelp Desk Technician
CertificationsITIL, CompTIA A+CompTIA A+, HDI Support Center Analyst
Work EnvironmentCorporate IT, enterprise supportHelp desk, technical support centers
Industry UsageBusiness, IT servicesIT support, customer service
Common TasksTroubleshooting, incident management, user supportIssue resolution, basic troubleshooting, ticket logging

Both roles involve technical support, but Service Desk Analysts typically handle more complex issues and perform incident management in a corporate environment, while Help Desk Technicians focus on basic troubleshooting and user support in support centers.

Is a service desk analyst an entry level job?

A service desk analyst is often considered an entry-level position in IT support, suitable for individuals with basic technical knowledge and strong communication skills. It typically requires familiarity with ticketing systems, troubleshooting hardware and software issues, and may benefit from certifications like CompTIA A+; however, some roles may require prior experience or specific technical skills.

What is the average salary for a service desk analyst in the US?

The average salary for a service desk analyst in the US is approximately $45,000 to $55,000 per year, depending on experience, location, and certifications. Entry-level roles may start lower, while experienced analysts with certifications like HDI or CompTIA can earn higher salaries. The role typically requires strong customer service skills and knowledge of IT support tools.
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For Service Desk Analyst jobs in Rhode Island, the most frequently searched job titles are:

What job categories do people searching Service Desk Analyst jobs in Rhode Island look for?

The top searched job categories for Service Desk Analyst jobs in Rhode Island are:

What cities in Rhode Island are hiring for Service Desk Analyst jobs?

Cities in Rhode Island with the most Service Desk Analyst job openings:

Service Desk Analyst jobs near you
Infographic showing various Service Desk Analyst job openings in Rhode Island as of August 2026, with employment types broken down into 100% Full Time. Highlights an 86% In-person, and 14% Remote job distribution, with an average salary of $49,069 per year, or $23.6 per hour.

Service Desk Analyst

Brown University Health

Providence, RI • On-site

$19.97 - $32.96/hr

Full-time

Re-posted 26 days ago

Brown University Health rating

6.9

Company rating: 6.9 out of 10

Based on 72 frontline employees who took The Breakroom Quiz

457th of 887 rated healthcare providers

Job description

SUMMARY Under the general supervision of the Lead Help Desk Analyst, assist with resolution of systems and applications problems as reported to ensure a high value, widely accessible, comprehensive, integrated information network, which meets customer needs. Brown University Health employees are expected to successfully role model the organization's values of Compassion, Accountability, Respect, and Excellence as these values guide our everyday actions with patients, customers and one another. In addition to our values, all employees are expected to demonstrate the core Success Factors which tell us how we work together and how we get things done.

The core Success Factors include: Instill Trust and Value Differences Patient and Community Focus and Collaborate RESPONSIBILITIES Serve as single point of contact for the reporting and logging of systems and applications problems including technical descriptive information. Provide first level applications problem resolution using troubleshooting techniques and when necessary, assign to network technician for site visit. Track problems until resolved.

Provide periodic updates to customers and verify successful resolution. Participate in TQM teams, councils and other such committees as required. Maintain quality assurance, safety, environmental and infection control in accordance with established hospital and departmental policies.

Perform other related duties, as required. MINIMUM QUALIFICATIONS BASIC KNOWLEDGE: Equivalent to High school diploma and knowledge of computer operations or networks. EXPERIENCE: Two years experience in computer operations, PC Help Desk support or network administration.

SUPERVISORY RESPONSIBILITY: None Pay Range $19.97-$32.96 Location Corporate Headquarters - 15 LaSalle Square Providence, Rhode Island 02903 Work Type M-F 8AM - 4:30PM Work Shift Day Daily Hours 8 hours Driving Required No Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment. Apply

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